Menu
For Business Write a review File a complaint
CB Nail Care Nail Palace Misleading and aggressive pressure sales tactics
Nail Palace

Nail Palace review: Misleading and aggressive pressure sales tactics

A
Author of the review
2:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 28th June 2023, My Manicurist claimed that my finger & toenails are having fungal nail infections. hence concluding that I am required to do the entire set of anti-fungal, nail solution & purifying treatments. She also mentioned that the fungus is causing my cuticles to be dry, hence also concluding that I am required to do the nail mask treatment as well.

I was hesitant to try due to the hefty price tag, but she persuaded me to try out 1 time to see the results. Thereafter when settling the payment, she said that 1 session would not yield much-desired results, Minimum sessions range from 12 - 20 sessions...amounting to $20K. I was overwhelmed by the amount, I could not commit to that many sessions, so she reduced the sessions to 6...she then provided me with installment payment arrangements with Shopback & Atome knowing that I had no credit card with me.

I was super stressed mentally & financially, thinking I had my nails under fungus infections that I did not know of, and the high cost of treating it...the bill added up to $5657.88

On my 2nd visit on  15th Aug 2023, another pair of manicurists said the fungal infections had spread to my fingernails, I would require to add on  the same treatment for my fingernails, they use exactly the same sales tactics, Try 1 time when payment, they will say need more sessions to yield results, if only 1 time, will be the ala-carte price which will cost more., so the add on package amt snowballed to $$3855.60

In the 2 sessions of nail services, I incur a total bill of $9512.88 for 6 sessions of nail service.

Honestly, the fungus treatment is like kids' play, I paid $388 for a fungal treatment that applies a little bit of medicine on my nails & wrapped them in aluminum foil.

I felt really scammed big time.

I went to consult a doctor on my nail fungus infections on 21st August 2023, The Doctor reviewed me and said I do not have any signs/symptoms of fungal nail infections.

I only went in with the intentions of a simple manicure...end up I have $10K bill for nail services

Desired outcome: I want a full refund of the entire amount that was paid $9512.88

View 0 more photos
Update by Audrey Tan
Oct 13, 2023 1:51 pm EDT

Nail palace customer service team is only good at apologising and doing nothing else after.

0 comments
Add a comment

More Nail Palace reviews & complaints

Nail Palace - nail services/beauty salon 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Charged me for $3k plus 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Fungal treatment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Hard selling and annoying
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Insanely Overpriced Dermal Fungus Treatment! 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Service and product
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Felt dishonest and cheated
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Nail Palace - Callus removal 1
Replied
The company left an official comment to this complaint.
Nail Palace - hard selling 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Nail Palace Contacts

  2. Nail Palace phone numbers
    +65 62 862 831
    +65 62 862 831
    Click up if you have successfully reached Nail Palace by calling +65 62 862 831 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 62 862 831 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 862 831 phone number 7 7 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 862 831 phone number
    Customer Service
    +65 65 552 526
    +65 65 552 526
    Click up if you have successfully reached Nail Palace by calling +65 65 552 526 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 552 526 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 552 526 phone number 2 2 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 552 526 phone number
    Ang Mo Kio
    +65 63 975 901
    +65 63 975 901
    Click up if you have successfully reached Nail Palace by calling +65 63 975 901 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 63 975 901 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 63 975 901 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 63 975 901 phone number
    100%
    Confidence score
    Bishan
    +65 67 947 953
    +65 67 947 953
    Click up if you have successfully reached Nail Palace by calling +65 67 947 953 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 67 947 953 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 947 953 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 947 953 phone number
    100%
    Confidence score
    Boon Lay
    +65 66 340 018
    +65 66 340 018
    Click up if you have successfully reached Nail Palace by calling +65 66 340 018 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 66 340 018 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 66 340 018 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 66 340 018 phone number
    100%
    Confidence score
    Bugis
    +65 64 681 913
    +65 64 681 913
    Click up if you have successfully reached Nail Palace by calling +65 64 681 913 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 64 681 913 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 681 913 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 681 913 phone number
    100%
    Confidence score
    Bukit Panjang
    +65 67 655 779
    +65 67 655 779
    Click up if you have successfully reached Nail Palace by calling +65 67 655 779 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 67 655 779 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 655 779 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 655 779 phone number
    Lot One
    +65 64 650 188
    +65 64 650 188
    Click up if you have successfully reached Nail Palace by calling +65 64 650 188 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 64 650 188 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 650 188 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 650 188 phone number
    Choa Chu Kang
    +65 67 794 219
    +65 67 794 219
    Click up if you have successfully reached Nail Palace by calling +65 67 794 219 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 794 219 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 794 219 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 794 219 phone number
    100%
    Confidence score
    Clementi
    +65 63 852 686
    +65 63 852 686
    Click up if you have successfully reached Nail Palace by calling +65 63 852 686 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 63 852 686 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 63 852 686 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 63 852 686 phone number
    100%
    Confidence score
    Hougang
    +65 65 842 035
    +65 65 842 035
    Click up if you have successfully reached Nail Palace by calling +65 65 842 035 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 842 035 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 842 035 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 842 035 phone number
    100%
    Confidence score
    Pasir Ris
    +65 64 813 969
    +65 64 813 969
    Click up if you have successfully reached Nail Palace by calling +65 64 813 969 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 64 813 969 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 64 813 969 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 64 813 969 phone number
    100%
    Confidence score
    Sembawang
    +65 68 539 981
    +65 68 539 981
    Click up if you have successfully reached Nail Palace by calling +65 68 539 981 phone number 3 3 users reported that they have successfully reached Nail Palace by calling +65 68 539 981 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 68 539 981 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 68 539 981 phone number
    50%
    Confidence score
    Serangoon
    +65 67 897 672
    +65 67 897 672
    Click up if you have successfully reached Nail Palace by calling +65 67 897 672 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 897 672 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 897 672 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 897 672 phone number
    100%
    Confidence score
    Simei
    +65 67 823 796
    +65 67 823 796
    Click up if you have successfully reached Nail Palace by calling +65 67 823 796 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 823 796 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 823 796 phone number 2 2 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 823 796 phone number
    Tampines
    +65 62 235 046
    +65 62 235 046
    Click up if you have successfully reached Nail Palace by calling +65 62 235 046 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 62 235 046 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 235 046 phone number 1 1 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 235 046 phone number
    Tanjong Pagar
    +65 62 758 646
    +65 62 758 646
    Click up if you have successfully reached Nail Palace by calling +65 62 758 646 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 62 758 646 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 62 758 646 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 62 758 646 phone number
    100%
    Confidence score
    Tiong Bahru
    +65 67 628 780
    +65 67 628 780
    Click up if you have successfully reached Nail Palace by calling +65 67 628 780 phone number 2 2 users reported that they have successfully reached Nail Palace by calling +65 67 628 780 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 67 628 780 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 67 628 780 phone number
    100%
    Confidence score
    Yew Tee
    +65 65 551 886
    +65 65 551 886
    Click up if you have successfully reached Nail Palace by calling +65 65 551 886 phone number 1 1 users reported that they have successfully reached Nail Palace by calling +65 65 551 886 phone number Click down if you have unsuccessfully reached Nail Palace by calling +65 65 551 886 phone number 0 0 users reported that they have UNsuccessfully reached Nail Palace by calling +65 65 551 886 phone number
    100%
    Confidence score
    Northpoint City
    More phone numbers
  3. Nail Palace emails
  4. Nail Palace address
    6286 2831, 85 Defu Lane 10, № 01-00, 539218, Singapore
  5. Nail Palace social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Nail Palace contacts
Nail Palace Category
Nail Palace is ranked 16 among 21 companies in the Nail Care category