Nail Palace review: nail services/beauty salon 23

Their prices are random and they hide all kinds of costs in their packages. The experience you receive at the outlets are truly horrible. They simply do not take no for an answer. Once, their staff ruined my nails because i said no.

One can only conclude that this kind of culture must be a result of greed at the very very top of management. Nail Palace won't survive. I hope it closes down.

I bought a pedicure package from nail palace. I wanted to just enjoy the service and rest while they do up up my nails. During the treatment, I was really irritated with the hard sell tactics employed by the staff. From the start of the session, she would make negative remarks on the nail and skin condition. I put up with it for a while but she continue to persist in getting me to buy additional services or items. I found it really annoying even though I asked her to stop her sales pitch. In the end, I got no choice but to ask to see the manager. I asked the manager to write down in my card that whoever is serving me next time, the staff must keep quiet and stop selling me anything! In my last visit, I was asked by the staff to buy a ridiculously overpriced foot file! Reason being the file they are using is of low quality and not hygienic! It is simply unbelievable. Is it not reasonable to expect that the company provides proper tools and maintain high level of hygiene in a nail spa? It is like you need to buy your own surgical equipment and take care of the cleanliness of the tools before the surgeon operates on you. Seriously, the company should stop and review its practices before it loses all its customers!

Hi, anymore others heading to CASE for report?

My mum has reported to CASE. She was conned $9k for all the packages, add on etc from October to December. When we look at all the receipts, they just doesn’t make sense. Few transactions do not have any official receipts from Nail Palace. And they make my mum sign on the BLANK official receipts before they fill in the details. My mum managed to take photo of her personal particulars in Nail Palace written record card, and funny thing is my mum is a 55 yo lady, her DOB is 3 August 1994. How can my mum look like a 24 years old girl in their eyes? (Note: my mum isn’t born in August).

Hi, I have just went to Lot1 Shoppers Mall outlet to do my nails on Monday and wanted to do just an Express gel manicure initially. The staff persuaded me to do Classic Gel Manicure instead as she said I have dead skin and cuticles etc. I agreed. Then when I was seated, 2 more manicurists came and persuaded me to do Classic Gel Pedicure too and commented that all customers also do...plus my feet got dead cuticles and skin etc again. Then after doing, the amount came to about $297. Their 4 manicurists started their high pressure selling, pressure me telling me that if I signed up for package it is only $146 per session. But I would then have to sign up for 20x Classic Gel Manicure and 20x Classic gel pedicure. I tried to fend them off by telling them I only need to do gel nails like 1-2x a year only but they insisted that I get 20x so that I can be offered the low rate, if not will be high. Your 4 manicurists kept pressuring me to sign up. Meanwhile I was still doing my nails and I could not walk away. This is unethical and from what I know from CASE, this is illegal too. They quoted me the price is $2000+ but when it came to payment the bill was $3000+ because of GST, this was not mentioned to me at all previously and the staffs are not forthcoming with the prices. When making payment, a few more of your staff tried to distract me by chatting up with me while another asked me to sign on a piece of paper quickly that looks like invoice without giving me the time to read. I signed it and they didn't even give me to read. Constantly high pressure selling and talking. There are 4 staff constantly buzzing around me. They asked me to sign up quickly and took away the invoice. After that, they just gave me a small piece of receipt depicting the name of the mall and amount paid and a small service records card. However, they didn't give me the original invoice. After I went home, I called up to speak to the manager that I want a refund or at least a reduction of sessions as I don't think I need so many sessions but the manager told me bluntly that there is no refunds for whatever reasons. I told them that I wasn't being told of the terms and conditions but she insisted that their staff had told me! No, they did not, the whole process in the shop was dodgy. One of my nails peeled off the next day and they said will help me touch up. I went back and asked for the original invoice but they said they thought I didn't want it and had thrown it away and they only have the company copy which they can't give it to me. I went to Nail Palace website and feed back but got no response! I felt scammed!

submitted the problem to CASE but no outcome
how about your ?

I went there a few weeks ago and true enough, full of hard-selling tactics. I am used to this kind of hard-selling and managed to say no to whatever they were offering. They tried to give me a discounted rate and I told them my budget is only within $45. Each time they persuaded me, that would be my answer "Budget is $45", so they have stopped bugging me. They also asked a lot of unnecessary and unrelated questions that are too personal. So, I pretended to close my eyes and sleep. Acted dumb and continued to close my eyes even though I know they were trying to offer some membership price. I usually shut down when people try to aggressively sell things and I guess it was not their lucky day. But surprisingly, the salon had a lot of customers in spite of the high number of complaints. As I was paying, they tried to persuade me to be a member but I declined and quickly called a friend so they wouldn't bug me.

All I could say is, this nail salon is a good practice for you to be thick-skinned and say no to aggressive sellers. I wouldn't recommend this salon just because of their services. Other than that, their work is reasonably good. So, if you have nowhere else to go and this is your only option, be prepared to continuously say No and remind yourself of your budget so it won't exceed.