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CB Nail Care Nail Palace hard selling
Nail Palace

Nail Palace review: hard selling 1

Z
Author of the review
3:10 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I went to yewtee outlet for soaked off polish on 9/2/2020. one of the staff eileen served me and she keep hard selling me to sign the membership package. I told her I not interested but she still continues do so. during payment, she did asked the manager out and hard sell again but I not agree. they hold my card during payment and indirectly forcing me to sign it. I have no choice because I was in rush (they knew I was in rush during my soaked off service as well). is this the correct way to treat your customer? I did told them I am not interested and I dont even need this at all. the package that they forcing me to sign is nail mask for 6 times. I want my money back.

Nail Palace response
Jun 04, 2020 1:09 am EDT
Nail Palace customer support contacts
Phone numbers

+65 62 862 831

+65 65 552 526

Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

Website

www.nailpalace.com.sg

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Dear customer,

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you.

As we are committed to providing customer service to the highest standard, we take this issue very seriously. We appreciate and noted on your feedback.

Kindly provide us with your name and your phone number to our email at cs.nailpalace@gmail.com for further clarification.
Nail Palace response
Sep 02, 2021 3:40 am EDT
Nail Palace customer support contacts
Phone numbers

+65 62 862 831

+65 65 552 526

Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

Website

www.nailpalace.com.sg

File a complaint Write a review
View all Nail Palace contacts
Dear Ms. Shah,

Thank you for contacting the customer service team.

Kindly email us your issue at cs.nailpalace@gmail.com. We will correspond with you via email. Thank you.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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M
M
Muhammad Royyan Bin Nur Alam Shah
US
1 comments
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Aug 30, 2021 6:37 pm EDT

Nail Palace Yew Tee...hard selling..already took such a damn expensive package..still force to add on ..

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  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Nail Palace Category
Nail Palace is ranked 16 among 21 companies in the Nail Care category
#14 AlphaMale Nail Care Service AlphaMale Nail Care Service #15 DooNails UK DooNails UK #16 Nail Palace Nail Palace #17 Nail Superstore Nail Superstore #18 EnailCouture EnailCouture

Most discussed Nail Palace complaints

Sloppy job done on pedicure when you refuse to pay extra for additional stuff. Hard selling only and not focused on doing a proper pedicure job
3
(opinions to this review)
 aggressive sales tactics/hard selling with wrong pricing information
1
(opinions to this review)
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