Napster / Rhapsody International
Reviews and Complaints

I have had the same screen dozen on my Napster app for three days. Prior to this, it worked slowly… at bast. This all occurred after the entire app look was updated (obviously) and without any notice. I have tried to close out and reopen numerous times. I have tried turning my iPhone off entirely, and restarting. Still, same frozen screen. I am PISSED! I can’t listen to my

music when I workout, when we are hanging outside, at the pool, in our bedroom… NOTHING! I am angry and I want this resolved immediately, or I will cancel!

I have been with Napster/Rhapsody for many years. I’ve been 80%of the time happy with the service until the price change without notice. I’m on fixed income each month. I fill forced to pay the increased price or lose the service. I had been paying $9.99 & just noticed I was charged $14.99 in May. Why? Now they want me to subscribe $12.99. I’d like to be contacted & explain to me why subscription keeps changing or I may have to unsubscribe & demand my money back.

I keep getting charges on my Mastercard. I have never had any wish to deal with Napster. I got a new mastercard the last time and it has happened again this month, this time with my wifes card (actually hers for the 2nd time).Thats 3 times in as many months we have had to deal with this. Now we have to wait for another new card. This is ridiculous and extremely annoying. Now I have to wait forever to talk to someone at mastercard once again and we have to change card number with all our merchants that deduct legitimate monthly bills. How & why does Napster keep accepting these fraudulant charges. It appears Napster is being used as a test site by criminals wishing to verify card #s

I did not ever sign up for Napster and I do not want Napster. I didn't even know what it was. You have taken it out of my bank account 2 times that I know of. I want to be reimbursed ASAP and do NOT take another cent out of my account or I will turn you in to the authorities. Here is a copy of the transaction and you took it out on 05-06-2019 also. I want all of my money back and I have told the bank to stop payment. Susanne Trobaugh

Tonight I turned on my Napster music only to be cut for lack of payment, this after nine years of auto pay. I fallowed the prompts to make the payment of $9.99, then return to the sight only to be cut of again, this time I went to my account only to find they had charged me $95.00 for a plan I did not order. I can't seem to find a phone number and the chat line they offer didn't respond. I will file a complaint with the Ohio Attorney General if they do not contact me. This after nine years, I am extremely disappointed.

Cancel my account immediately. Since you have not one phone number or human, you need to think about emailing me about my account, which you have charged for but have no recognition so i can cancel. I have a lawyer for this kind of crap. Your next on my list. Do not reply? Then DO NOT EMAIL ME. I m not in your account according to you robots. Cancel, cuz yu no longer will get payment by authority of my bank.

On 4/03/17 I subscribed to a 30 day free trial for which I used my personal credit card to start the trial. I am been happy with the music service for the most part. When my trial period was nearing the end, I wanted to change my credit card info over to my business credit card. I did this on 4/27/17, which is not 30 days. I was charged right then and there $10.91 to my old card. I was on a Napster Chat session this morning with "Tom" who said that when I changed my credit card information I came off the 30 day free trial and onto a monthly subscription. Really! I asked that the $10.91 be refunded back to my old credit card, and he replied that I would need to update the credit card information online again. Which I said, NO, if I updated it again I was afraid I would be charged again. He said this was the only way unless I wanted another 30 days of a free trial. All I wanted was my refund, not another trial. Heck I was willing to pay for the business to have the music service but not be charged $10.91 during a trial period. He would not budge. I feel that customer service is suppose to be the lifeblood of a business. This customer service was in my opinion very poor and yes, I gave them a very poor rating. Please watch your billing with these guys.

I have tried to find a way to cancel my account for a good while. No phone number, or forum, or anything but music to download, & I am still being billed. This is the first time ha v e been directed some place.
Debra D Wilkes, is all was needed other than card #, that I do not give out here. I will for sure be the only one with my name am sure so to be found. Do not remember the date but a year or more. I just want it canceled.
Thank You

Ri Napster I Rhapsody

$87.63

Posted Date:
Monday, February 06, 2017
Transaction Number:
618
Transaction Type:
Signature-Based Card Purchase
Payment Authorized By:
Rodney Bullock
Info:
[protected], WA

I was billed 9.99 Jan 31 and then on the 4 of February I cancelled my service and 87.63 was debited from my account which was my intended to pay my credit card bill and now I am behind on my bills because of this payment. I want this amount returned asap.

Thank you

Rodney Bullock
[protected]
[protected]@gmail.com

Appears on your statement as:
Debit Card Purchase - RI NAPSTER I RHAPSODY [protected] WA

I would like to cancel my account . I would like all money taken from account refunded as I cant use the site on my phone and sent an email asking to have it cancelled as soon as i realised this.

My name is William Sean Mitchell. My email is [protected]@gmail.com. And you have my account details.

I would not normally request a refund but the money came out an account with no funds leaving it overdrawn

Thank you

I have been with Rhapsody for over ten years without any problems until Napster took over. I was promised nothing would change and I would have my same playlists. This is not true! My available playlists seems to be within the past four years and those dating beyond are no longer visible.

Rhapsody subscribers pay a higher monthly for a low performance service which charges members at a lower rate. I feel I have been grossly lied too, bamboozled, and cheated.

At the cost of approximately $2, 000 for my overall music subscription, I expect better service than Napster has provided. I feel long term Rhapsody customers have been defrauded.

Years ago I stopped using Rhapsody and thought it was cancelled. They have been billing our credit card for years, $9.99, for years. It is impossible to call or contact them.Their product was awful, lots of the music was unavailable that I wanted so I have Amazon Prime. Which I never have any problems with. I have complained to the credit card company and the Better Business Bureau. There is no way to unsubscribe either by phone or email on their website. I have tried. I think they just crossed off the Rhapsody moniker and changed it to Napster, assuming I would not notice. I have called the credit company several times. They should have been shut down years ago, the owners are thieves and I want my money back. Thank you.

Iam Mr Peter James Allen my address is 24 dent street / bishop auckland / co durham / DL14 9SZ My mobile number [protected] Email [protected]@icloud.com D.o.b : 19 December 1985 You tuck £10 out of my account and u shouldn't of I didn't sing up to any thing for u to take money out if my acount only for free trial . You had left me with no money to pay for my gas Iam on benifits and what u tuck was my money to get gas I have had to go with out thanks to you charging me for something I don't use can u look in to this and see if u can return my money please thank you Mr Peter J Allen

Rhapsody has been charging my credit card inappropriately since November. They have my email address, and credit card number, but the WRONG NAME. I think that the mistake is on their end -- the company changed from Real Networks, to Rhapsody International around April.

So they agree to "cancel" the account now but won't refund the money, because of "fraudulent" use of the card. And furthermore, except that it is not my name, they won't tell me the name that is using my card, "for security reasons."

What kind of BS is this?

The credit card company agrees to reverse the charges and "investigate" . We'll see.

Apparently back in Dec.2010 I signed up for a supposed 'FREE" trial on Rhaposdy. I NEVER gave them any credit card data. Whenever I sign up for something that is free and it throws me to a SSL Credit Card data page, I instantly close out the page and delete the history of that URL.
I recently signed up for a Apple iTunes account with the purchase of my new iPad2 .. The credit card number I gave them is from a Visa card that I got in May 2011. Within 12 hours of entering that data with APPLE, I saw a charge from Rhapsody. How in the hell can Rhapsody get my credit card # from Apple, a complete seperate business entity, according to records obtained online. This is very Phishy and the fact that Apple would allow such fraud makes me question if you should even give your credit card data to APPLE, whom I thought was reputable and secure. God forbid that Rhapsody might think you owe hundreds of dollars and then APPLE gives them your credit card number and you get Blasted with fraudulent charges. My Advice to anyone & everyone is to stay far away from Rhapsody and maybe even APPLE until you find out what situations your credit card data can be shared. I now go to my local supermarket and buy PREPAID VISA cards in low denominations ( $25 or $50 or $100 ) and use that card info for online purposes/purchases. it seems this is the only way nowadays to shop secure and prevent un-authorized charges OR any kind of reccuring charges, that may become a HUGE HASSLE to dispute with your bank or card company.

STAY SAFE/SHOP SAFE/BUY PREPAID and NEVER give your card number to ANY company if you can help it.
Chris S. ( Waterloo, Ontario )

I was offered a 10 day free trial for services and was required to give credit card information in case the "free" trial was not cancelled within the 10 days.

As soon as my financial information was offered, another window opened saying I was not eligible for a free trial because I had already used this option previously. OK. I did not recall ever having a relationship with Rhapsody. My preferred music stations on the Web has been Slacker, iTunes, etc. I did not accept a financial obligation with Rhapsody. When I was informed that I wasn't getting the freebie, I assumed the relationship was over. This was in November, 2010.

At this time, my elderly laptop was on a steady downward slant and soon died an ugly death. I am disabled from a car crash and live frugally on a fixed income. I pay most of my bills online. Having a computer is a necessity for me but it took me until April, 2011 to save enough for another. (The repairs to my old laptop was going to be over $500.)

When I finally got back online, I noticed that Rhapsody had charged me $14.99 per month for December, January, February, and March. I did not and could not have used their services and did not agree to pay for their services. Cancelling their services was much more difficult than getting them!

I emailed them requesting a refund but have not received a response, of course. All Web surfers should beware of this lousy ripoff machine. There are much better and less expensive music services than "Crapsody."

charged me 10 dollars when i signed up for free trial period offer. called to complain and the charge was not refunded. the sign would not accept my email address spelling spoke to two techs who changed my password and i still could not get into site. they told me i was a rhapsody premier member. the second tech said he was too busy to me...so i cancelled subscription and it wouldn't accept my request. never got to use it

The free trial that Rhapsody advertises on TV and on the Web is a SCAM. You think you will get a free membership for 14 days that will give you unlimited songs only to be billed for it. On the first day of my trial, I was billed 200.00 and was told basically, too bad, because I ordered the songs. Really, do I need to subscribe to a free trial to pay for it. Do not fall for this SCAM.

Rhapsody knowingly charges $1, 000's to people's credit cards for fictional services. For some bizarre reason, a company that seems to have a great business selling music online, needs to scam unsuspecting people with fictional charges. In Oct. of 2009 I signed up for a music trial subscription and quickly cancelled it (I found their UI confusing and counterintuitive). Rhapsody did not cancel the subscription. Much worse, unknown to me, Rhapsody also started subscriptions for 2 services: gamehouse ($10.61/mth) and real networks($15.93/ mth). 2 services I have never heard of. I travel alot, and have many monthly charges - I did not notice these until I was recently working on my taxes. Over the past 12 months, Rhapsody charged my card over $500! Rhapsody customer service acknowledges that I never used the services and cannot show any evidence of my signup. I work in the IT industry, and use online buying frequently; if their website gave me any indication that I was signing up for services I have no interest in, I would have caught it (admitely, I need to watch my credit card statements much closer). They know they have $500 from someone who obtained no services from them. After a long surreal debate, they offered to refund $160. Of course, if $160 was fraudently charged, the whole $500 was. I'm rigorously working to get back the rest of my money. If you have had a similiar issue with Rhapsody and would like to help me fight back, email me at [protected]@comcast.net.

Proceed with caution before you venture with any type of monthly subscription to Rhapsody. I forgot to cancel my free trial, so I was charged a monthly fee. I then went to cancel my subscription immediately, and I was charged again. Since I did not keep any copies of verification that I cancelled it, I cancelled the subscription again, maintained confirmation of the cancellation, and I was charged again the following month. I have spent hours of time trying to rectify this issue without it being solved at this time.