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Narayana Health / Narayana Hrudayalaya
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1.9 2 Reviews 34 Complaints
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Narayana Health / Narayana Hrudayalaya Complaints 34

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2:10 am EDT

Narayana Health / Narayana Hrudayalaya Unable to get any news or info about my husband who is admitted in the Mukundapur faculty at Kolkata

Hi,

I am not getting any information about the present health update about my husband Mr. Arindam Das, who is admitted at Mukundapur, INP: 1751-[protected].

How do I reach the authorities to get my husband's present health update?

Also I need to know the email addresses of the hospital authorities so that I may lodge a complaint.

Please note that I am at present 35 weeks pregnant and I am the sole responsible person who is managing the finance and hospital bills.

At this advanced stage of pregnancy I am finding it very difficult to manage the situation and not getting any help from hospital authorities and feeling very helpless.

I request that I, Mrs. Satadipa Sarkar Das, patients wife be informed about the following,

* The current status report of Mr. Arindam Das?
* On how much oxygen is he still going on?
* Is he taking normal food?
*What is his normal saturation level ( without oxygen support)?
*How much medically stable he is?
*How soon will he be discharged?

My contact details are available with the hospital.

Waiting for your response.

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2:53 am EDT

Narayana Health / Narayana Hrudayalaya No seperate entries for COVID patients

Hi,
My dad is taking radiation therapy for his cancer in Narayana Muzumdar Shaw hospital Bangalore. There is single entry for both COVID patients and radiation patients in this building. As my dad need wheal chair regularly, the attender who attends COVID patient attends my dad as well. I spoke to most of the people in this society. But nothing is working for me. Please help me as I am not feeling secure to take my dad's treatment.
Thanks

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7:39 am EDT
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Narayana Health / Narayana Hrudayalaya Worst customer handling skills & behavioural issue of reception staff

My Mother Mrs. Kanak Jana (Senior Citizen) had an operations/Surgery on her right hand and Dr. Arindam Ganguly, who did this surgery had asked her to visit him for routine checkup post surgery.
She went on Monday, 19th April for the same.

She was refused to be given an appointment on that day and was asked to book it online. An elderly woman was made to run with her broken arm from pilar-to-post by the staff members and when she pleaded to book an appointment for next Monday atleast, she was treated rudely by staff members.

I am her son, staying in Bangalore and this incident happened at Narayana Super speciality Hospital, Howrah.

I am shocked by this kind of behaviour by the hospital reception staff. My sister stays abroad, I am in Bangalore & my parents lives in Howrah.

After this incident I would prefer Fortis, Poddar or Apollo for the treatment for my parents rather than Narayana Hospital. How do expect a senior citizen to be tech savvy to book appointment online whose son & daughter are residing abroad. Kindly pass this information to Narayana Superspeciality Hospital, Howrah and inform staff members to be professional atleast who are in contact with customers at the reception area.

Patient Details
Name - Mrs. Kanak Jana
Contact # [protected]
Location - Narayana Super speciality Hospital, Howrah
Appointment - Dr. Arindam Ganguly
Appointment Date - 26th April, Monday

Desired outcome: Can Narayana Superspeciality Hospital book an appointment with Dr. Arindam Ganguly on Monday, 26th April.

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How can you mark my complaint as resolved? I didn't get any call or no email. Neither the issue is resolved.

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9:26 am EST

Narayana Health / Narayana Hrudayalaya Prescription yet not received after 24 hours of video consultation

We had a vedio consultation with Dr. Pratik Das ( Nephrologist) at R.N tagore hospital-kolkata on yesterday ( 21.01.2021) for my father ( Name-Tapan Sarkar). He has kidney decease and doctor advised to change medicine but post 24 hours of vedio consultation, we have yet not received Doctors Presciption which was supposed to upload after few minutes of consultation.

We have been trying many times customer care no since today's morning, they are always saying your request has been shared to the concerned person.

Please help us to get this resolved at the earliest.
My login id -[protected]

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12:12 am EST

Narayana Health / Narayana Hrudayalaya Neurosurgery

My mother been admitted in Narayana hrudayalaya on emergency on 3rd November, she was shifted to ICU on third floor C wing 18 bed, only this is information we got, almost three days, we have not received any updates on her health condition. And we are not allowed to see her even we have valid covid test negative report from same hospital. They have just given us estimate for the procedure, later no response, from them. We are ready with money but we don't know what to do next. Tried contacting doctor, manager on duty, nurses even the security. But no proper information been provided.

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12:09 pm EDT

Narayana Health / Narayana Hrudayalaya Online doctors appointment

Patient name - Satyendra Nath Majumdar
Age-75 had an appointment with Dr pratik Das on 5/10/20 at 6.50 pm. We waited for last 2.30 min for consultation but no one inform us any thing. We called up customer care they informed us that some one will assists us but we did not get any reply. We called up customer care service at least 10 times. If there is any problem authority should have inform us. Sorry to say we are hopeless with service.

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2:06 am EDT

Narayana Health / Narayana Hrudayalaya Service very poor

30.08.2020 @ 1.00pm
RL Jalappa/Narayana Heart Center, Kolar.
Very Very Very poor admin peple in Narayana Heart Center at Kolar. They are badly treating attenders. Not having humanity.
They treat the patients attenders like a animal. Especially in the Heart Center manager.
Today I had a very bad experience with him (Mr.Lokesh on duty Manager).
I need reply.

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11:07 am EDT
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Narayana Health / Narayana Hrudayalaya Checkup of pregnant lady

My wife is pregnant and it's 9th Month her expected date is before 15th April.
We are doing regular check up with your hospital in Raipur.

But while visiting your hospital for last movement checkup for any complications your hospital dennied stating that opd is closed.

Considering the criticality please consider my request for checkup rather to going for Regulatory authority complaining about the issue

Patient Name : Festy Rajeev
Mobile No : [protected]

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6:04 pm EST
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Narayana Health / Narayana Hrudayalaya doctor and insurance

My mother who is a chronic kidney patient was hospitalized on January 11th 2020, by Dr Arun Kumar nephrologist and he performed all possible unnecessary tests and within two days the bill was 53, 000. All the tests, ultrasound and xray were norma and tha patient was treated with just paracetamol for feverl. As we are covered under insurance the hospital insurance department sent a cashless request for which the claim got rejected with a reason that they need justification from doctor for hospitalization of patient as she had just fever and the tests could have been performed on oPD. Both insurance incharge Mr Pavan and Dr. Arun had recklessly rejected the query and I professionally denied to give us the justification letter. Post this i came down all the way from Bangalore to request them for letter, the doctor said he will not give any such letter as he did all the tests suspecting infection but he don't want to justify the same. Mr Pavan has been so unprofessional and rude who don't want to even listen to what we are requesting. The consequences are we had to pay huge bill by our own pocket because Dr Arun's reckless management of fever and the non cooperation of Mr Pavan who never even listen to insurance company or us. I thought Narayana has good doctors and staff but after this i am highly disappointed and would like to take this matter to media if i dont get justification from doctor to why fever management was so complex. Mr Pavan is highly incapable of the post he is in he must be asked to leave as many capable and responsible people around who can do the job best.

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8:50 pm EST
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Yesterday I visited your hospital in Mysore for the treatment of my 1 year old baby, doctor adviced for admission, as I had heritage insurance TPA, I went to insurance dept, professionally I'm a banker working for corporation bank, I have insurance which is in tie up with your hospital, but your insurance dept staff Mr.Pavan rejected to process the...

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2:01 am EDT
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Narayana Health / Narayana Hrudayalaya humiliating behavior

Maine apne father ko narayana hospital guwahati branch mei admit kiya aur jab mai complaint book maangne ke liye opd counter pr gya toh wha pr apke employee ne mere sath bura behave kiya aur kaha ki apko jo karna hai karlo... Agr ye hospital assam ke alawa kisi dusri city mei hota toh kya ap kisi ko zaleel karne ki himmat karte? Kbhi nhi... Apki himmat is liye badh gyi hai ki asssamese log bohot izzat dete hai ap logo ko... Ab question ye raise hota hai ki ya toh narayana management waalo ne ye allow kar rakha hai ki asssamese logo ki parwah na karo bas inko zaleel karo ya phr koi aur baat hai... Ap narayana management se anurodh hai ki ap is par action lijiye aur mujhe jaldi inform kijiye... Kyuki mujhe f I r krne ke liye police ke pass bhi jana hai... Ek aur baat... Mujhe ap logo ke sorry ki zarurat nahi hai... Assamese ko zaleel karna band kro
[protected]

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12:36 pm EDT
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Narayana Health / Narayana Hrudayalaya about cabg surgery

Patient(Bimol Saha) was admitted in the Narayana hospital in August 31. And his CABG surgery was done on September 11. Everything was good till September 23. On September 23 he suddenly aspirate and became anxious. He was trying to remove all the canula and oxygen suppt. That's why he was transferred to ITU and there he was restrained. After 3/4 days in ITU he was developed ischemia in his both lower limbs. As patient party was not allowed to the ITU they didn't know when it was developed but when they asked about that all the doctors including Dr. Praveen Kumar assured that it'll be alright when patient starts walking. Patient was in hospital for almost 2 weeks more but nobody said anything about the ischemia even not in the time of discharge. When patient was going for follow up then they said he might need amputation. How can it be possible? It's clearly a case of negligence as well as hiding client's condition. Patient party is ready to file a formal complain against the hospital.

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Update by Tumpa Saha
Nov 19, 2019 11:08 am EST

Yeah, your team contacted me but she requested 2 days to let me know all the situation. And now it's been 5 days, no one let me know anything.

Update by Tumpa Saha
Nov 08, 2019 7:45 am EST

This is a number of USA. So please use the code +1.
+[protected]

Update by Tumpa Saha
Nov 08, 2019 7:42 am EST

Email id: rptumpa24@gmail.com
Contact no:[protected]

Update by Tumpa Saha
Nov 04, 2019 3:43 pm EST

I don't get any update from your team. Your hospital management team as well as doctors need to be more professional. Otherwise you'll facing that kind of problem alot and making patient life hell as you've done to my father.

Update by Tumpa Saha
Oct 31, 2019 8:28 am EDT

My father has to amputate his right leg from below knee and left foot- that is the inconvenience you done to me. Your negligence made my father's life hell.

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7:53 am EDT
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Narayana Health / Narayana Hrudayalaya hospital service in hsr layout

The Narayana hospital, HSR layout branch 3rd sector, opp to HSR club located, has the office front reception staffs, and the counter staffs, who is facing patients and attenders are very negligence, so slow to responds, making unnecessary delay and make us to long time standing in queue. After standing longer time in the queue, informed that doctor us not available. Fedup with this staffs.

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Akash shaw
Kolkata, IN
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Sep 01, 2021 6:57 am EDT

Dear nh group
I am a dialysis patient in *narayana superspecility hospital, howrah*.i am taking dialysis here at six year ago . There is one and only one problm is biling department. Reception counter /opd biling counter so many people are in the line. Then how the dialysis patient bill make it. Dialysis patient have first priority to do the bill first. Bcz post dialysis patient iss too week and he can't stand at a long time in the Q line...
Plz accept my complain and do something for only dialysis patient .
Thank you 🙏
Deo kumar shaw

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7:33 am EDT
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Narayana Health / Narayana Hrudayalaya In convent 600K for N.H to Vijayanagar

Inconvience to Narayana Hrudayalaya to Vijayanagar 600K. We are facing problem not getting volvo bus from evening after 5.00pm. Before it was 4 volvo bus 600K but now only one bus that 5.00pm after that bus is their but they change the board to Depot 13 it will not go to vijayanagar & another bus for 6.00pm that will go before 5.30pm but we are employe of narayana hrudayalaya if we came after 5.30pm that bus will move to electronic city, but the patients, patients party who cares for patients & Narayana Hrudayalaya employees getting problems. If we get the other bus and get down to silkboard but we didn't get 500k after 5.30pm and one thing i want to till why give authority to change the board and taking their own decision.

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Alfaz Uddin
Barasat, IN
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Feb 28, 2024 1:47 pm EST

It was said to me on 22/02/2024 that FOL report will be delivered by 12:00 pm onwards on 23/02/24.I Came to collect the same at 2pm... report delivery desk informed me that the report is not ready yet... told to came after 3:30pm..I have reached at 4:15pm... report is not ready till now..

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Bhaarat Bhandari
US
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May 13, 2023 9:38 am EDT
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disappointed by hospital staff. very careless staff of hospital, very poor services.

E
E
eat so much difficult to solve problem
US
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Oct 25, 2022 2:41 pm EDT

In canteen food is so costly and when you food bring from home not eat in hospital canteen so where we eat so much difficult to solve problem

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Overview of Narayana Health / Narayana Hrudayalaya complaint handling

Narayana Health / Narayana Hrudayalaya reviews first appeared on Complaints Board on May 14, 2011. The latest review mental harassment by sonal senior dietician was posted on Aug 9, 2024. The latest complaint Poor Service, poor consultation and poor patient handling with no hygiene was resolved on Oct 12, 2021. Narayana Health / Narayana Hrudayalaya has an average consumer rating of 2 stars from 36 reviews. Narayana Health / Narayana Hrudayalaya has resolved 8 complaints.
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  1. Narayana Health / Narayana Hrudayalaya Contacts

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    Kolar, RL Jalappa Narayana Heart Centre
    +91 983 611 3636
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    +91 983 006 4488
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    +91 905 167 5050
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    +91 333 091 3000
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    +91 990 333 5544
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    +91 333 011 5000
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    +91 227 122 2333
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    +91 888 445 8890
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    +91 882 181 8181
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    +91 818 222 1588
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    Shimoga, Sahyadri Narayana Multispeciality Hospital
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  3. Narayana Health / Narayana Hrudayalaya emails
  4. Narayana Health / Narayana Hrudayalaya address
    2nd Floor, № 261/A, Bommasandra Industrial Area, Hosur Road, Bengaluru, 562158, India
  5. Narayana Health / Narayana Hrudayalaya social media
  6. Laura
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    Aug 12, 2024
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Narayana Health / Narayana Hrudayalaya Category
Narayana Health / Narayana Hrudayalaya is ranked 32 among 281 companies in the Hospitals and Clinics category

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In convent 600K for N.H to Vijayanagar
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