National Auto Warranty Service review: Phone calls 169

If you really want to trust these guys check out go to the Kansas Dept of Corrections and do a former inmate search using Darain Atkinson's name. You will find he served time for fraud and forgery back in 1986. Maybe this is why he also has a house in the Cayman's.

This is so out of hand. After I connected with the operator to ask for the umpteenth time for them to stop calling me she said she would put me on the do not call list. I gave her my number and since then I have received fifty calls from people asking me to take their number of the list. The ### is giving out my cell phone number as the number to call to get your name off the list. Interesting thing is almost all the people who called are getting these calls on their T-mobile cell phones. Is there a connection? I spoke with T-Mobile and they were no help...told me I could change my number. I'm wondering if others also use t-mobile or are people with different services getting the calls? Seems like an easy way to stop the calls is quit T-Mobile. Maybe if enough people do that, they might take action.

I just got the call. I didn't pick up. Usually it's my husband who gets them. And yes we both have T-Mobile! So maybe there is a connection with that.

Hello Everyone,

I'm a student at Brandeis University in Waltham, MA, and I'm writing a research paper on the effectiveness of consumer-awareness websites. Specifically, I'm looking at how people can use the site not only as a forum to air grievances but also as a constructive tool used by businesses to help resolve disputes. I would really appreciate any input that anyone would be willing to give.

If anyone would be willing to share his or her experience, I'd be more than willing to listen. Please leave a comment below if you'd be willing to do so.

Thanks a lot!
Kayne

I've been getting these calls for 6 months now, and I don't think it's just a T-Mobile issue. I have SprintPCS, and I know people with Verizon Wireless are also getting these calls. Unfortunately there isn't much your cell carrier can do for you -- they are legally obligated to connect calls from any number that isn't specifically blocked. I guessing the reason that these calls come hit one carrier all at once is that they are using sequential dialers. Each carrier has blocks of numbers that all start with the same 6 digits and most of the time run sequentially. So, if someone is using a war dialer they might go through 10-100 thousand numbers with the same carrier. I've also filed an FCC complaint for what it's worth.

To EVERYBODY who has been recieving these irritating calls from out of state, false numbers, just to find that when they answer there is an unspecified company claiming that your auto warranty is about to expire, that "we have made several attempts to reach you"...and so on; After researching the matter online, everybody who has followed through with these calls just to attain the company's information, has said that the company is
AUTOMOTIVE WARRANTY SOLUTIONS (despite what people will write on this or any other message board)

I have called them a few times today and hassled whoever I get on the phone, just to give them a little bit of the taste of irritation that I have recieved over and over again because of them.

IF YOU WOULD LIKE TO CALL THEM AND DO THE SAME...

[protected]

AND here's a few extensions of supervisors that you would be transfered to if you had followed through past the call screeners.

1618- Bob
1632- Tina
1650-Brian

I think everyone who can spare a minute to make a toll free call these ### should.

I have received too many phone calls from the National Auto Warranty Service. They keep trying to sell me an extended warranty. I have used their "Press 2 to be removed" system, and they call back. I've talked to their agent and asked to be removed from their calling system, and was told I would be...only to be called back repeatedly. I've talked to their agents several more times, asked to be removed each time, been told I would be each time, yet still they keep calling back.
I have no business with this company, and even though I am on the national 'No Call List' they call me again and again and again. I wish that they just stop calling me. I have NO interest in doing business with a company that harasses, rather than serving people.

AJ from SC

How about a does of their own medicine. Use a program that calls them say every 2 seconds do that for about 6 hours and jam up their systems? No worse then them harassing us if no one can stop them they would have to investigate us right ?

When purchasing my car from jim reed hyndai of nashville tn, i was also recommended to include extened warranty from automotive warranty services, inc. I purchased the warranty and it was included in my car payments. Now i'm in need of repairs and can not get in contact with anyone about my concerns. I really need to talk to someone about my coverage and how to drop this from my payments.

I think that there has to be a hacker that can break into their system, and download a virus that would delete their database, but thats just me hopping for this to happen. I hope that maybe someone might know of someone that knows a hacker that do this, , , , it would be a great hack...

Call the Better Business Bureau of New Jersey on line at www.bbb.org
1700 Whitehorse Hamilton Square Rd
Trenton, NJ 08690
[protected]

Give the BBB the information if you were if you are not satisified wth your purchase or you feel you have been Ripped Off. Make shure you have all your info contact date, purchased date, the amount withdrawn from your account and what day it was withdrawn. Here is the Company Information:

National Auto Division
2323 Highway 9 North
Howell, New Jersey
Phone: [protected]

I just got a call from them and when I told the guy to take me off the list the hassassement begin. I finally hung up. I called the real National Auto Divison and they say many people are being hassessed by this company that is unknown to them. I wish I could find out who they are.

### have been calling me for 2-3 years..have been on NDNC list for three years or so and am still valid on NDNC list...I've tried everything prompted#2 aked to be removed...Asked where where and who they are and they either hang up or say I'm will be removed. I filed complaints with NDNC with no response.
Also as another person listed I get call from some company with "Last change to lower my interest rate" for about just as long with same damn results..won't leave me alone..both call a least once a week to 3-4 times a week...WONDER IF BOTH COMPANIES ARE RELATED ! ###

These people ### with our lives. I think it's time to ### with theirs. If anyone knows anyway to take this company down a noche, or even to just harrass/annoy/embarass/destroy the ### out of it, make it known. I call all those pissed off people getting phone calls in the middle of the night to take up arms and wage all out warfare against them. Anonymous took down SCIENTOLOGY'S ###ing website. Compared to that, this should be a piece of cake. Good hunting.

my mom just told me she gave these idiots 350.00. i called them back as soon as i got home and got one message after another. what a scam. i canceled her credit card so they could not get any more money out of her. don, t ever give these people credit card information .tell them you will call them back.

I have been receiving phone calls on a recently acquired ( new) phone number. I've received about 30 last chances to renew or extend my vehicle warranty. Up on pushing # 1 telephone button, I''m ask to verify my vehicle make, model and year. This clearly reminds me that this is a rip-off as the persons calling has no idea what vehicle is involved or who I am. I have began a campaign of colorful language, usage, once I get a live person of the line. It seems being on the Don't call list and Filing FTC complaints doesn't have any AFFECT on these idiots here in Virginia. I receive a phone call every day at about 7:15 PM. I let the phone ring several times. pickup and punch # 1 to talk to a live person and get rather colorful with my displeasure. Have had the pleasure of talking with a so-called supervisor who didn't appreciate my colorful sense of being irritated with their continuous calls. Don

you guys are completely relentless. if your stupid enough to call a place cause of a commercial or a old letter you had laying around and give them your number at the time they ask for one then you are just asking for a million calls a day. OBVIOUSLY YOU KNOW they are going to call you back. It's like if you show a jehovahs witness interest in what they are talking about they are going to come back. Call a sale place your going to get follow up calls.
And the whole thing on the brothers if you guys even paid attention, Darrian did some stupid things when he was younger. He is in his late 40's now and did all of that when he was 19-20. He has openly admitted to the fact that he has made some mistakes in his past but then again. HAVEN'T WE ALL?! Just because a guy can come back from a troubling life to being able to make money doesn't give anybody the right to go after him about his past.
And if you all haven't even bothered looking at the positive of the company out of the 25, 000 or whatever complaints on the BBC they have only 11 of them were unresolved. Looking at how many happy freaking customers they have compared to their stupid BBC report means nothing. Do you know how many complaints your local MCDONALDS or WALMART get?!
Why not give the poor people who work there a break. They are just doing their job to make ends meat to live just like everyone else. You think people at burger king love their job and deal with grease? no. but they do it to live.
Look at the whole picture before focusing on one small point and thinking negatively from there. No wonder why America is so negative.
GROW UP.

ALSO you guys need to realize how many freaking NATIONAL AUTO WARRANTY or AUTO WARRANTY DEALERS there is.

You are all getting US Fidelis, and other warranty companies mixed up.

I was unfortunitely scammed by these same people.
I have been trying to cancel this policy for 3 weeks.
After 3 letters and a rash of some very lengthy, irritating phone calls, I may have succeeded. My new policy is to never buy anything over the phone.

banjoman

I found Mr. Atkinson commenting on another Auto Warranty Company called Stop Repair Bills.com Check out the testimonial Guy looks very familiar.

http://www.stoprepairbills.com/testimonials.php

We show the way to Cancel your warranty if you have been scammed. Go to www.WarrantyBureau.com. NAWS has been black listed.

I also just received a call on 8:30 Sat. morning from this company stating that they are the only authorized dealer for Toyota and that is why they have our complete vehicle number that no one else could have. When given to a manager, she also informed me that I had to pay TODAY WITH A CREDIT CARD because our warranty was ending. When I continued to ask specific questions, the lady hung up on me. I strongly feel no reputable company would conduct business this way. Be wary of this company!

Suzanne

my parents were taken advantage of this week they gave these clowns over 400.00 on there credit card dont believe any one on the phone there all liers. i watch more carefully now

After several attempts, National Dealers Warranty Inc finally "sweet talked" me into purchasing their warranty on December 13, 2007. The downpayment over the phone was $195.00. Then they took $149.89 for the following 18 months. On August 23rd of this year, I brought my car in to the Firestone repair shop near my home for an oil change. On that date, they created a work order for the two front axles and the timing belt and contacted National Dealers Warranty Inc for the authorization to do the repairs. They refused.

After many attempts to resolve this issue by phone (approximately 30 calls in the ensuing 45 days) and their continued refusal to pay for the repairs, I contacted my credit card company to dispute as many payments as possible. They were able to retrieve the final four payments, $599.

I also filed a complaint with the Better Business Bureau (now there's 333 against the company) and the following day I met with an attorney. They responded to the BBB complaint by first stating that I brought my car to Firestone on Oct. 1, then stating that when I first went into the Firestone repair shop in August, I was told that the protective boot that covers the joint was cracked and was losing grease and that I didn't get that repaired.

This is what the original Firestone work order states:

WORK ORDER #
076416
08/23/09 10:33AM
Half Shaft (Front-Both)
60-3265 L REMN CV COMPL ASSY $140.90
60-3266 R REMN CV COMPL ASSY $140.90
REMOVE & INSPECT F AXLE SHAFT ASSEMBLY - BOTH $170.00
REPLACE AXLE SHAFT EACH SIDE $25.50 x 2
TOTAL THIS SECTION $502.80
ENGINE DIAGNOSTIC SERVICE
Symptom: Eng:Dash Light On-
COMPUTERIZED ENGINE ANALYSIS $79.99
TIMING BELT
95284 TIMING BELT $46.99
REMOVE & REPLACE TIMING BELT $226.20
7027871 FAN BELT $21.99
335K4 POLY RIB BELT $21.99
345K4 POLY RIB BELT $18.99
TOTAL THIS SECTION $416.15. TOTAL $918.95

They lied to the Better Business Bureau. They also lied when they stated to the BBB that they refunded $599.56. I retrieved it through disputing the charges through my credit card company. They lied when they stated that I brought my car to Firestone on October 1st. They also lied to BBB when they stated that the timing belt is not even covered in the contract.

Per contract number GKPP007109378, page 3, "Covered Parts":
The following is a list of Covered Parts under this Contract (Taxes and fluids needed for authorized repairs are also included): (1) Engine - Engine head(s); engine block; cylinder barrels; timing cover; valve covers(s); oil pain (SIC); dip stick & tube, ONLY if damaged by the failure of an internal, lubricated part. The following internal, lubricated parts: pistons, pins & rings; connecting rods & bearings; crankshaft & main bearings; camshaft, followers & cam bearing; push rods, valves, springs, replaceable guides, seats & lifts; rocker arms, shafts & bushings; TIMING GEAR, chain, tensioners & retainers; eccentric shaft; oil pump. Also covered are the following: TIMING BELT; water pump; intake & exhaust manifolds; turbo charger; engine mounts & cushions; engine torque strut; harmonic balancer; flexplate; idler pulley bearings.
(3) DRIVER AXLE(S) - Differential house, transaxle housing final drive housing, if damaged by the failure of an internal, lubricated part. All internal, lubricated contained within the housings. Axle shafts, constant vleocity joints (CV); universal joints; drive shafts; locking hubs; locking rings; supports, retainers & bearings. No coverage afforded for clutch assembly or any part thereof.

So, they took $2900 from me. I retrieved $599.56 through the credit card company. I filed a complaint with the Better Business Bureau. I met with an attorney. And, I met with two different television stations in the Greater Cincinnati area, John Matarese, who does his "Don't Waste Your Money" on WCPO Channel 9 and also with Howard Ain, who does his "Trouble Shooter" segment on WKRC Local 12.

I have also put this same information on the [redacted] today. And, I will find as many other places to tell my story until National Dealers Warranty Inc is embattled in a class-action lawsuit while their income dwindles as the "news" about them spreads.

Who is Robin S. Deubner?

Robin S. Deubner
Administrative Assistant to
Michael E. Carter/General Counsel
324 N. Main Street St. Charles, MO 63301
Ph [protected] Fax [protected] Cell [protected]
robin.deubner@ndwwarranty.com

She says that she is the Administrative Assistant to Michael E. Carter General Counsel, but her email address says that she works for National Dealers Warranty Inc. Interesting, I think. This would seem to imply that not only Robin Deubner, but also Michael E. Carter, are part of this scam company. How can she be his administrative assistant but have a National Dealers Warranty Inc email address?

National Dealers Warranty has amicably and professionally resolved this matter and has refunded the service contract price and paid for my car repair at issue. I am very pleased with the way they handled this matter.

Total Scam. Unfortunately my wife fell for it and gave them a credit card to "process sending us the complete paperwork for review" which we would have a "Full 30 days to evaluate with no obligation or cost" and we could "call back and cancel at any time in 30 days".
Of course the "contract" that showed up in the mail stated cancelation must be in writing, and required a certified odometer reading. Except in the state where we live- where we CANNOT cancel the plan- only the lein holder/financing company could, and only in the event of an accident and total loss of the car (which would need to be verified in writing).
And the credit card had already been charged the first of many paymants totaling over $2500. The card is canceled but they continue calling and threatening months later. The "Plan" is crap - the dealer could sell us better extended coverage for less than half that (which we didn't want when we bought it). Somehow they conned my wife into thinking we had a lemon that was going to fall apart and we had to sign up for a factory warranty with them. They had the VIN number - as it turns out VIN numbers are considered public knowledge and companies sell lists of them all the time. Total BS about being factory or dealer "authorized". Total scam to "get all the information and paperwork done right away by phone" - because "she was going to love the paperwork when it got here" and of course "there was no obligation whatsoever".
lost a few hundred dollars initially and continue to be harrassed.

I belive that National Auto Division is a great company. They were very kind and caring toward me and my wife. Any quuestions we had were answered to the fullest. When my wife forgot to put transmission fluid in the car and the transmission blew, we only had to pay our $100 deductible. It was great! Joe D. and Alex B. really helped us out well! Thanks National Auto Division!

They just called me at work. The whole thing felt like a scam. While I was on the phone with their "manager", I Googled the company. This site, among similar sites, were the first linkson the list. The descriptions I read here sound exactly like the conversation I just had. When I told them that I wasn't going commit to a "deposit" over the phone, he ran into some other schpiel that sounded even less believable (based on what my insurance agent friends have told me about the business). I finally just told him that I wasn't interested and hung up.

I also have been scamed by this company. They also told me that they was my factory warrenty company of Chevy and that it was true that they were and they even told me my vin number and that if they were not them they wouldn't know my vin number and they repeated the number to me and that made me fill that they were telling the truth. I recived the contract through the mail that was a booklet then they said I would get some other paper throught the mail to sign which never came. I resently took my car in to get repairs done, they contiued to reject the claim for the second time I was then told to get in estimate from the shop did that they still rejected it. Iam the idot, they only did that to give me more of the run around that they have been giving me for the past month. They told me coverage starts in 30 days of the contract got past that and tryied to get work done on the car they tryied to say something about a 30 days plus a 1, 000 miles then the contract would start. Well been past that still nothing. Then they sent me the contract with the wronge start miles on it, that's just a way for them to reject your claim. Saying you lied about your miles to get a better down payment price. Lesson learned to never ever buy any thing over the phone. Dont trust it.

It just happened to me. I've asked them multiple times to take me off the calling list and the fellow on the phone tried to sound all formal bu claiming that my warranty was about to expire and that he was just about doing me a favor by calling me again. He had the same approach about having to verify my VIN number, suggested I look online for the company while he would stay on hold (what a nice guy!) so that he wouldn't close out of my file and cause me to lose my warranty. He was very confrontational when I told him to take me off his calling list. Beware of these guys, they are aggressive and clearly up to no good.

This company called me almost every day including Saturdays starting at 8:00 AM even after I told them to put me on their do not call list. I finally got tired of it. When they called today, I told them I was interested in their warranty. The rep switched me to a manager. When they asked for a credit card I asked them to send me all the information and then I would pay. The manager, Mark, begin to lecture me about not always being able to get what I want and that he was going to delete my VIN number and I would never be able to get a good auto warranty. I finally told him I wasn't interested in his warranty I just wanted to waste his time because all the times his company called me. Then the lecturing and insulting really started. At first he told me he was going to continue to call me every day. I did get upset when he told me that his company followed all the laws, but other than that it was quite amusing. I managed to take up about 40 minutes of his time which is 40 minutes that they were not calling somebody else. If they call back, I will try it again. Hope to get the same manager.

Just read that post from the user Victimized23. That is EXACTLY what happen to us! I am debating the transactions through my bank and trying to cancel it that way. The way to complain is "services are not as promised".

That is exactly what happened:

"""Unfortunately my wife fell for it and gave them a credit card to "process sending us the complete paperwork for review" which we would have a "Full 30 days to evaluate with no obligation or cost" and we could "call back and cancel at any time in 30 days".""""

A friend of mine told me about metro marketing a telemarketing company that are always hiring. I just lost my sales job and I thought I can still stay sharp with my sales skills and make some money by working for them. But from the very first day I realized that the whole place was kind of a dubious operation. The section that I was working in was selling or coning people into this auto warranty under the name National Auto Division. Also, the application for this job was only one page long and it didn’t ask for references. As soon as I saw who was working there I was shocked. About two days into the job I realized that only drug dealers and ex-cons and drug addicts work there. Furthermore, the abusive language of the supervisors and co-workers and callers I have found to be psychologically damaging. I felt bad for the people that I had to call and bother at home and sometimes the computer or automatic dialer would call completely wrong numbers and even people at work. After a very short time I realized that I couldn’t work there anymore because I felt my safety was in danger because one of the drug dealers accused me of looking like a cop. I have to say it was a strange work experience to say the least. Also, I want to say I’m sorry if I have called or bothered anyone at home I was forced to by the situation.

I have felt the same pain as everyone here discussing this topic, I am just a teenager and one day, the National auto division called our house to put some extra miles on my dads lexus. Thinking that we gained there trust, we went ahead on the plan. Now my parents are pissed off and wants to cancel it, you all might think this is whack but we diddnt know why we agreed with them at the first place, and i know all of you have ever heard of the term. "The customer is always right." as for all of us, we are all innocent people and we all have rights. I just want to sue there dumb ###ing ###, and want there company to be exposed, and to the person who started this article. My family is suffering with the same transactions you have been through.

I have had enough of these jerks as well. They called me and harrassed me. I told them I was on the do-not-call-list and asked them to put on a supervisor. A lady got on the phone and was nearly as big a jerk as the first guy. When I asked her why she didn't just apologize and move on to the next call she said, "OK I'm putting you on the list", and at that precise time the guy that called me chimed in with, "so we can call your dumb ### again tomorrow and everyday". Can you imagine what a bunch of clowns this company is represented by. I have continually received calls from them and I finally gave them enough bait to get some information. I an definitely filing a complaint with the attorney general.

well i have to strongly disagree ...they explain everything so you have a clear understanding on whats going to be covered ...if your not honest to them about your milege on your vehicle when you get your warranty and you exceed 150 thousand miles ...they cannot cover your claims ...
if your vehicle is sitting on sinderblocks and lie and say it isnt how are you going to drive your car to get fixed ...well you cant!...so maybe all of you should stop lying on this site and be honest with yourself and maybe you wont feel youve been cheated ...

shut the [censor] up all you people, dont give your information out over the phone, it is not hard to hang up. anyone who gives out there information over the phone deservs to be ripped off, your pretty much asking for it, [censor]s.

You are liars the company is great they cover all of my repairs only have 100 dollars for my engine transmission and air conditioning i wish i worked there so i could help them out

thus place is a scam they are crooks and there boss coaches them to lie