National Auto Warranty Service review: Phone calls 169

All I can say is WOW. Pretty much what everyone is saying is the absolute truth. I know this, because I am an EX employee. Where do I begin? Ok as far as the people they hire, yes drug addicts, yes ex cons, yes drug dealers, but not everyone. Theres actually a lot of nice people that work there. Unfortunately some people make mistakes in life, some didn't go to college, some just need a job, and when no one will hire you, and all of a sudden someone finally does, you don't look a gift horse in the mouth. At first glance, day 1 of working there, or "training, " it seems totally legit. Pretty upbeat (when people are selling) there's a good vibe in there, almost exciting, seems like an ok place to work. Ever see that movie Boiler Room? ITS EXACTLY LIKE THAT! Most people make minimum wage, so when they tell you how commission works, bonuses, basically unlimited hours (no OT either btw) and when you see how much people are making, because weekly commission is posted for all to see, YOU TRY HARD AND DO WHAT THEY TAUGHT YOU! But after a while you realize whats going on. Now I dont know either way if the warranty works, or doesn't. From what I've heard it does. BUT, NO ONE that works there is allowed to buy it. The policy itself is American Auto Shield. Basically National auto division just sells it. Now, as an ex con, that used to have a drug problem, all I wanted to do was work, make some $ and get my ### together. Again, when you can't get a job pumping gas because the gas station is corporate and won't hire you, but this place will, and the other people with ### pasts are making $1, 000 a week in COMMISSION, you shut your mouth and work. Just basically do what they teach you. And what the teach you is simple. Read this script. Don't pause and give you (the customer) a chance to speak until you ask them a question, then keep going. We can basically say whatever we want to keep you on the phone as long as i dont say "I'm calling from your dealership", or that "I'm calling from honda, ford, bmw" etc. All we want to know is the mileage on the car, and to verify that the make and model we have listed is correct. Then we tell you what you "qualify" for, and the price. If we make it that far without you telling us to go to hell, we make up some BS as to why you have to hold on a second, which most of the time is " its your last chance, let me see what i can do so you dont lose the option of coverage, " and put one of the "closers" on the phone. Which i was eventually promoted to actually. And btw, if you sound old, or like a wife we can scare, its like blood in the water to a shark. After a while when "that" person answers the phone, you just know, and immediately go in for the kill, because that person will just do what you tell them. Closers job is to basically tell you that you should of done it already? Make you seem dumb for not responding to the notices that we sent. But thats because we never sent anything anyway. Then convince you to give out credit card info, while scaring the hell out of you, but also assuring you that u have 30days to look it over, talk to whoever you need to, its your last chance remember? Should of been done already. This call is just a courtesy before we close out your vehicles vin number making the vehicle ineligible for coverage. You want more time? Sure, need a deposit to sign you up first, were giving you the 30days as a courtesy. Then once we get the card info, you get put on hold, then the closer high fives the manager, and we laugh an talk ### about how you gave up the money. And your card gets processed for the deposit amount before you even hear my voice again. And when you do hear it, its to tell you that you came up as a "preferred customer" and if you want to pay the whole thing off at once, you're entitled to a $200 discount, and again, if you decide to cancel you get it all back, but if you keep it, which I'm sure you will, because its something the cars had on it already, you're saving $200. Smart huh? Or shady as hell, whatever you want to call it. I could go on forever about that place, some names mentioned here that customers have spoken to i know personally. One of which uses a fake name because it sounds more professional than his real name. As far as people "monitoring the calls." They listen to the calls where sales are made, just to assure that you didn't say "hi this is joe blow from ford motor company, " and thats about it. The sales tactics are horrible, we're basically taught to not give a ### about you, because we want your money, because in turn that makes us money, and more importantly won't get us paycut, or forced to work weekends (remember no OT) or ultimately let go because of poor production. (remember the whole, nowhere else will hire you thing?) And unfortunately when put in that position, you go with the flow. And when you have 26yr old kids making 70k a year going to work in basketball shorts, smoking weed on lunch break, and driving new cars, the reality that you're really ###ing over a lot of these people financially goes out the window. The way i convinced myself it was ok is because "if you're dumb enough to give a stranger your CC info over the phone, well than you're dumb enough to possibly get screwed if it works or not." For some reason i was wondering the internet, and stumbled across this. Just figured id put in my 2 cents as a person who actually lived it. Im not proud of it, but it happened and i figured id tell everyone what the reality of that place is.

These people just called me at my work number! They flat out lied and said they were not trying to sell anything. I told them to not call me at my work ever again. I gave them my cell number so I can at least ignore the calls that way. I can play their game just as well as they can. Bring it on!

I have been getting calls from this company : National Autocare for the last 2 years, couple of times every week. I have tried all means to get rid of these calls. But nothings has helped so far. And whenever I ask the telecaller to stop calling me again and again he starts using abusive language for me and my country. One would not expect this king of thing in a country like United States. Not sure what needs to be done to get rid of these calls. This is really haunting me for last couple of months.

Another person has picked up where this guy left off and is still running the scam. I get calls 2 or 3 times a month from them. I am investigating this hard and will not stop until I find the person responsible. They actually picked the wrong person to call. The most recent number that called me was [protected]

http://www.stltoday.com/news/local/crime-and-courts/former-president-of-us-fidelis-sentenced-to-years-on-state/article_aa320daa-0c03-11e2-9bed-0019bb30f31a.html

ST. CHARLES COUNTY • Darain Atkinson, the co-founder and former president of US Fidelis, was sentenced to eight years in prison Monday on state charges.

The action by Circuit Judge Jon Cunningham followed Atkinson's sentencing last week to eight years on federal charges. He also was ordered to pay $4.5 million in back taxes in that case.

Both the federal and state sentences will run concurrently. In the state case, Atkinson had previously pleaded guilty to stealing, insurance fraud and deceptive business practices.

Cunningham told Atkinson he had spent Sunday evening reading victim's impact statements and was surprised by how deeply Atkinson's crimes had affected them.

“Some of these people were retired or disabled, ” he said. “They talked about their economic situations and how the one thing they needed was a car that would run.”

When these people didn't get the insurance they needed, it was devastating for them, Cunningham said.

“The word that came up time after time was that they felt humiliated by it, ” he said. “Your bad actions, your greed caused all of this difficulty.”

The Wentzville-based US Fidelis, formerly known as National Auto Warranty Services, collapsed in 2009 amid fraud accusations. Atkinson and his company co-founder and brother, Cory Atkinson, were accused of bleeding the firm of more than $100 million.

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In July, a federal judge approved a bankruptcy settlement in which customers and creditors will split $26.5 million.

Officials said Fidelis used deceptive marketing to mislead customers into thinking they were talking to auto dealers or manufacturers and were getting a more comprehensive warranty than they were.

Darain Atkinson, 47, of St. Louis, was represented by attorney Gilbert C. Sison. Atkinson didn't make a statement in court, but after the hearing, he said he was very sorry and that he took responsibility for U.S. Fidelis.

“Talent will get you to the top, but character will keep you there, ” he said.

Cory Atkinson, 42, of Chesterfield, pleaded guilty in June to federal and state charges. He was sentenced Sept. 18 to 40 months in federal prison for conspiracy and tax fraud, and ordered to pay $4.49 million in back taxes. Atkinson was sentenced Friday to four years in prison on state fraud and stealing charges.

Attorney General Chris Koster, whose office prosecuted the Atkinson brothers, said in 2009, his office received more complaints about service contract sellers than about any other industry, but since then there has been a marked decrease.

In addition to the criminal charges against the Atkinsons, the Attorney General’s Office filed civil lawsuits against auto service contract telemarketers and formed a task force to recommend new requirements in the industry. That task force recommended new legislation, which passed in 2011, and strengthened consumer protections in the industry.

The Attorney General’s Office has entered into nine settlements with service contract marketers and continues to litigate with five others.

I am getting 3-4 a day all from various numbers but all the same thing! When I asked to what company they were I was told American auto warranty. I am on the do not call list with my state and have filed several complaints but they still
Keep calling' I'm sick of them! I block every single number they call from using my IPhone call block feature. Not that it does me any good because they just choose another number. Will be dancing for joy when they do finally bust them!

I thought these people had been put out of business, but an elderly relative of mine just had them try to withdraw $3, 000 from her checking account via electronic check! The E-check bounced, so they were unable to get the funds. Their sister companies have defrauded her for thousands of dollars via her credit card account. We have no idea how they got her credit card or checking account information. We closed her long-time checking account and opened another at a different bank, but they have somehow gotten the account information for the new bank. The attempt to invoice $3, 0000 was made on the new bank! This is a nightmare and a horrible case of elder fraud!

I get 2-3 calls a day from these people for at least the last 4 months for a car we have not owned for 3 years. I have tried everything to get them to stop. They just hang up. I am on the do not call registry, does not seem to matter. How do you file a class action suit for harassment? Putting them out of business seems the only way to make the calls stop.

I get phone calls from these people all the time on my work phone. I have no idea how they got my work phone. I've been able to keep them on phone long enough before I hung up on them to gather some information. They try to sell you an extended warranty however they have zero idea what kind of car I drive, they said I either have a Honda, Kia, BMW, and Volvo. I've never owned any of these cars. I told them I drive a 2005 Toyota (I don't) which I told them I bought for $2000. They quoted me an extended auto warranty for this $2000 car at $4785 plus tax. I laughed at them, told them to stop calling me, and then hung up. An hour later, I get another phone call from these people asking me about purchasing extended auto warranty for my Honda.