National Tire & Battery [NTB] review: NTB - Tyre service.

I pre booked and ordered a full set of tyres online and paid to booked our appointment for 8am on November 16th 2023. We got to the Tomball shop at 14414 FM 2920rd as per email confirmation. The shop was not open and opened late at 8:15am. We were then told we would have to have our tyres changed in the parking lot due to our heigh, which we did not mind, only to be told it would take 3-4 hours, due to them only having one jack. We agreed and went to the local cafe as we needed to work. We left our number for them to call us if there were any issues and to let us know when it was complete. My partner went to check to see how things were going at 11:30am, only to find nothing had even happened or been started. At this point he was told by the guy at the shop that the tyres had not been delivered to the right NTB and that they were half an hour away, but that they had found more jacks so once the tyres were there it would be a quick job, but they had not called us to let us know this problem had occurred. This then turned out to still not be correct. At 1:30pm 2 Horus later my partner went back to check on everything and STILL the tyres had not be delivered, turning up just 5 mins after he arrived to check how it was going. They then proceeded to start to change all the tyres, however just with one jack and one person! My partner went to speak to the person at the front desk, who gave NO apology and would not rectify this issue after we had spent alot of money in the cafe to be able to wait the current 5 hours we had already waited. I am extremely disappointed and angered at this service and the way we have been treated. Not only was I not able to work correctly that day, ending in loss of money we had to pay money to the cafe to be able to stay and continuously by food and drinks throughout the over 6 hour wait!