NationalHomeStore.com
Reviews and Complaints

So, I was lookin' for some stuff for my crib and I checked out a bunch of different websites. Ended up buyin' somethin' from this one site called NationalHomeStore.com. But then I saw a charge on my PayPal that I didn't recognize from some other site. Turns out it was fraud! But PayPal had my back and got me a refund. So, props to NationalHomeStore.com for not bein' the ones who scammed me, but also props to PayPal for handlin' it like a boss.

I ain't gonna lie, NationalHomeStore.com ain't no good. They be fakin' like they got their own business, but really they just orderin' stuff off Amazon and sendin' it to you. I ordered some stuff from them and it came in different packages from Amazon, and they even sent me the wrong colors and quantities. I tried to reach out to them to fix it, but they ain't respondin' at all. Don't waste your time or money with this fake company.

So, we decided to buy a twin bunk bed from NationalHomeStore.com. The design of the bed is pretty good, but the quality of the wood we received was terrible! They used the lowest quality wood, then supposedly planed it but no sanding was done like they said it would. I've made a bed from scratch out of big box store lumber and mine puts this bed to shame. For those of you needing instructions, this came with none and there is minimal info on the website. I paid nearly 1k for this bed and expected a much nicer finished wood than received. I will be returning this immediately!

Overall, we are very disappointed with our purchase from NationalHomeStore.com. The bed looks decent, but the quality of the wood is just unacceptable. We were expecting a much nicer finished wood for the price we paid. Additionally, the lack of instructions and minimal information on the website made it difficult for us to assemble the bed. We had to rely on our own knowledge and experience to put it together.

We hope that NationalHomeStore.com will improve the quality of their products and provide better instructions and information for their customers. We will be returning this bed and looking for a better option elsewhere.

This website, NationalHomeStore.com, claims to have a wide selection of "in stock" items that can be shipped out within 24 hours of purchase. However, my recent experience with their customer service team revealed that this may not be entirely accurate.

When I reached out to a sales representative through the site's chat feature, I was informed that many of the items listed as "in stock" actually take 5-6 weeks to manufacture before they can be shipped out. On top of that, it could take an additional 1-2 weeks for the item to actually leave the warehouse and make its way to the customer.

I was surprised to hear this, as the site clearly states that they are "open and shipping on time". When I asked the representative to point me to any information on the site that explained this lengthy delay, they were unable to do so.

As a result, I would caution anyone considering making a purchase from NationalHomeStore.com to be aware of this potential delay. If you're in a hurry to receive your item, it may be best to look elsewhere.

For example, if you're a college student looking to order a loft bed for your dorm room, you may want to consider other options. Despite the "leave the warehouse in 24 hours" message on the loft bed's detail page, it could take up to 7 weeks for the bed to actually arrive at your doorstep.

Overall, while NationalHomeStore.com may have some attractive products, their shipping and delivery times may not be as advertised. It's important to do your research and ask questions before making a purchase to avoid any surprises down the line.

I recently had an experience with NationalHomeStore.com that left me feeling disappointed and frustrated. My wife ordered a loft bed for our daughter as a Christmas gift, but we were informed that there would be a wait time. We understood that it wouldn't arrive in time for the holiday, but we were surprised when it arrived two months later than we were told. To make matters worse, the bed didn't come with the stairs, which was a major inconvenience.

My wife assembled the bed herself, and when I went to check on the progress, I was disappointed to find that the bed was flimsy and unstable. We didn't feel comfortable allowing our daughter to sleep in it until we added more support. We had ordered the bed unfinished to save on cost, but we were shocked to find that the stamp from the lumber bundle was still on the 2x4. The top 2x4s were pre-drilled, but they only had two holes at the end of the board, which made it very unstable and caused it to split.

A month later, the stairs finally arrived, but they were the wrong ones. When my wife called to inquire about the mistake, the customer service representative was rude and unhelpful. After getting nowhere with NationalHomeStore.com, my wife asked me to assemble the stairs. However, the very first step was to connect the longest board to the existing bed, but the board was too short. When I called customer service for assistance, the representative was unhelpful and asked me to send pictures. I emailed the pictures, but I never heard back from them.

Overall, I would not recommend NationalHomeStore.com. They are quick to take your money and sell you something, but they are slow to deliver your merchandise and unresponsive when there is a problem. The quality of their products is also questionable, as the bed we received was flimsy and unstable. Save yourself the hassle and shop elsewhere.

My experience with NationalHomeStore.com was not good at all. I was searching for a twin XL bunk bed and found custom-made units that looked good. However, I would advise anyone to avoid these made-from-lumber products. They are clunky and rarely meet your expectations. The reason builder-grade lumber is used is that it is cheaper than using furniture-grade wood like poplar, maple, walnut, or even finish-grade plywood. This isn't necessarily a bad thing if all of the pieces are run through a planer to achieve any semblance of an edge or finish. Unfortunately, this place didn't do that.

The bed arrived with significant damage, including deep gouges, scrapes, impact marks, chunks of wood missing, punctures, and dents. This was not the fault of UPS, as they wrapped the bed in a single layer of cardboard with all of the wood pieces completely loose. The only thing holding them in place was the flimsy box. There should have been high-density cardboard angle pieces used throughout and several layers of cardboard used to provide adequate protection, especially when the main box weighed well over 100lbs and was travelling via UPS ground.

Upon inspecting the unit, I discovered that the fit and finish was also very low-quality and low-grade. The "walnut" finish had the appearance of a spray tan, and walnut should be very dark brown. All of the pieces did not look like they had gone through a planer, and I don't think anything was even sanded.

There was no way to ascertain where my order was in the production queue via the website. I had to contact the Help Desk via Live Chat, who then contacted the warehouse. I know this is a job shop, but any production facility knows how long it takes to manufacture the products it sells, regardless of options, finishes, etc.

Lastly, after contacting NHS about returning the bunk bed, they had the audacity to demand that I repack the bed better than they did so it would not arrive with even more damage. Seriously?!? Each encounter reinforced my opinion that this is not a company to do business with. Poor quality, antiquated internet presence, hapless customer service experience, and inept manufacturing/shipping personnel.

The only upside to dealing with them is knowing that I won't ever have to again. I would not recommend this place to anyone - ever.