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DO NOT BUY FROM THIS COMPANY, THE WORST CUSTOMER CARE I HAVE EVER EXPERIENCED.
Being influenced by the 4.8 out of 5 Trustpilot rating, we placed an order paying a deposit. The next day I noticed from the indecipherable part codes on the hand written Order Form that the wrong sofa was on it. Natuzzi wanted hundreds more to get what we asked the salesperson to order so I cancelled the order when they refused to refund our deposit. I raised a Section 75 claim against them using our card provider who upheld our case and refunded our deposit.
Don’t let this manipulated TrustPilot rating influence your decision. As part of the pre-sales process, Natuzzi makes a big thing about this rating to instil confidence in prospective clients that they are the right company to place their order with.
What happens is immediately after the order is signed, the salesperson asks, “if you are happy with the service I’ve offered, please post a review while I attend to paperwork”, asking you to scan a Trustpilot QR code on a card. You’ll see the 5 star ratings are very short and are obviously written in store, just after placing the order, when they will of course be happy with the service provided.
The reviews posted in store are not representative of Post Order reviews, if you edit the Trustpilot search to 1 and 2 star reviews, you’ll see “real world” reviews based on customers post sale/delivery experiences which are shocking. Also check Natuzzi’s appalling ratings and customers detailed shocking post sale and poor quality goods at:
Review Centre 1.1 out of 5
Facebook 1.2 out of 5
Reviews.io 1.4 out of 5
Pissedconsumer.com 1.8 out of 5
Product Review 2.2 out of 5
Trustpilot Natuzzi Glasgow 2.4 out of 5
Complaints Board 38 out of 43 complaints unresolved.
It took 4.5 months under Section 75 to get 3&2 seater sofas and chair to be uplifted and my £2000 deposit returned. I had 2 Natuzzi technicians out to inspect their sifas and chair with the last technician acknowledged the faults. However, Natuzzi wouldn’t give their technician’s reports to my finance company. My finance company arranged for an independent inspection who found more faults than me. The independent report was sent to Natuzzi for inspection. Finally, they uplifted sofas and chair.