Menu
For Business Write a review File a complaint
Nest Labs Customer Service Phone, Email, Contacts

Nest Labs
Reviews and Complaints

nest.com

Learn how the rating is calculated

1.0 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nest Labs Complaints 3

ComplaintsBoard
L
11:08 am EDT

Nest Labs product failure

The Nest IQ outdoor security cameras have numerous issues, particularly always going offline and limited notifications/motion detection. It happens after approximately 1 year of installing and utilizing the product. It work very well, then suddenly after 1 year or so, camera constantly goes offline, motion detection is limited, no or few email notifications. NEST support always blames the consumers installation, internet provider, wifi signal, electrical, cell phone etc. I looked online and many complaints identical issues in Canada, USA, UK, Australia. So basically NEST is saying every owner is to blame. They won't replace unit unless consumer relocates the subject camera(s), yet everything was in perfect working condition until 1 year or so past. This is too coincidental, effecting almost every owner, and they support methods are ridiculous. They know the issues and what REALLY csn be done to resolve, but most owners believe this is a sham to have consumers purchase newer product line. I also found out that Nest, before Google purchased the company, were in actual fact another company that was under investigation for numerous failures. Considering we the consumers depend on these cameras home our security, it appears Nest has other means in mind...MONEY.

WARNING to all potential Nest outdoor iq cameras or other Nest products, do you diligent homework first! And don't use the reviews on NEST.COM...they only show higher ratings which would be derived from owning their product in the first year.

Read full review of Nest Labs
Hide full review
ComplaintsBoard
L
3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nest Labs thermostat

On October 8 I purchased a thermostat for $84 through Duke Power working with another group called Energy Federation. I found out that the thermostat is not compatible with my system (according to a nest technician) after I opened the box. I have wasted over 2 hours of time on hold with Nest (Massachusetts) and called three times to get paperwork for a refund.

Read full review of Nest Labs
Update by Larryadamec
Oct 17, 2018 3:44 pm EDT

Finally after the third time of calling and waiting on hold forever I received word that the request for a refund had been put in the wrong place but now that is supposedly corrected (I spoke with 4 different persons to get this information). I'll never buy anything through Duke Power or Nest again.

Hide full review
ComplaintsBoard
P
7:12 pm EDT

Nest Labs fragrances

ordered perfume from a company called Nest
got the perfume it was 40.00 which is cheap for Nest most bottles are over 100 but the perfume was sickening and i called them 50 times no person answers their phones!
I emailed them got a standard answer letter saying they are not answering letters till after may 28 however it is june and they are sending these stupid letters to basically get rid of people so they have no customer service no phones no help at all
the perfume I got from them is sickening it is totally cheap and makes me want to throw up, they take your cash then wont even speak to you
Horrible company do not buy their fragrances you will vomit

Read full review of Nest Labs
Hide full review

Is Nest Labs Legit?

Nest Labs earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nest Labs to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Nest Labs is known for their high standards and safety. If you're thinking about dealing with Nest Labs, it's wise to check how they handle complaints.

We found clear and detailed contact information for Nest Labs. The company provides a physical address, 19 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Nest Labs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Nest Labs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Nest Labs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Nest Labs Reviews 0

Looks like Nest Labs has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Nest Labs, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Nest Labs complaint handling

Nest Labs reviews first appeared on Complaints Board on Jun 5, 2018. The latest review product failure was posted on Jun 6, 2019. Nest Labs has an average consumer rating of 1 stars from 3 reviews. Nest Labs has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
1173 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Nest Labs Contacts

  2. Nest Labs phone numbers
    1800 905 941
    1800 905 941
    Click up if you have successfully reached Nest Labs by calling 1800 905 941 phone number 3 3 users reported that they have successfully reached Nest Labs by calling 1800 905 941 phone number Click down if you have unsuccessfully reached Nest Labs by calling 1800 905 941 phone number 5 5 users reported that they have UNsuccessfully reached Nest Labs by calling 1800 905 941 phone number
    50%
    Confidence score
    Australia
    +1 (855) 469-6378
    +1 (855) 469-6378
    Click up if you have successfully reached Nest Labs by calling +1 (855) 469-6378 phone number 0 0 users reported that they have successfully reached Nest Labs by calling +1 (855) 469-6378 phone number Click down if you have unsuccessfully reached Nest Labs by calling +1 (855) 469-6378 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +1 (855) 469-6378 phone number
    USA & Canada
    +44 808 169 2307
    +44 808 169 2307
    Click up if you have successfully reached Nest Labs by calling +44 808 169 2307 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +44 808 169 2307 phone number Click down if you have unsuccessfully reached Nest Labs by calling +44 808 169 2307 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +44 808 169 2307 phone number
    100%
    Confidence score
    United Kingdom
    +353 768 889 571
    +353 768 889 571
    Click up if you have successfully reached Nest Labs by calling +353 768 889 571 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +353 768 889 571 phone number Click down if you have unsuccessfully reached Nest Labs by calling +353 768 889 571 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +353 768 889 571 phone number
    100%
    Confidence score
    Ireland
    +64 32 889 187
    +64 32 889 187
    Click up if you have successfully reached Nest Labs by calling +64 32 889 187 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +64 32 889 187 phone number Click down if you have unsuccessfully reached Nest Labs by calling +64 32 889 187 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +64 32 889 187 phone number
    100%
    Confidence score
    New Zealand
    +43 720 230 154
    +43 720 230 154
    Click up if you have successfully reached Nest Labs by calling +43 720 230 154 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +43 720 230 154 phone number Click down if you have unsuccessfully reached Nest Labs by calling +43 720 230 154 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +43 720 230 154 phone number
    100%
    Confidence score
    Austria
    +32 78 259 138
    +32 78 259 138
    Click up if you have successfully reached Nest Labs by calling +32 78 259 138 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +32 78 259 138 phone number Click down if you have unsuccessfully reached Nest Labs by calling +32 78 259 138 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +32 78 259 138 phone number
    100%
    Confidence score
    Belgium
    +45 89 874 320
    +45 89 874 320
    Click up if you have successfully reached Nest Labs by calling +45 89 874 320 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +45 89 874 320 phone number Click down if you have unsuccessfully reached Nest Labs by calling +45 89 874 320 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +45 89 874 320 phone number
    100%
    Confidence score
    Denmark
    +358 753 267 708
    +358 753 267 708
    Click up if you have successfully reached Nest Labs by calling +358 753 267 708 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +358 753 267 708 phone number Click down if you have unsuccessfully reached Nest Labs by calling +358 753 267 708 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +358 753 267 708 phone number
    100%
    Confidence score
    Finland
    +33 974 592 048
    +33 974 592 048
    Click up if you have successfully reached Nest Labs by calling +33 974 592 048 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +33 974 592 048 phone number Click down if you have unsuccessfully reached Nest Labs by calling +33 974 592 048 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +33 974 592 048 phone number
    100%
    Confidence score
    France
    +49 32 213 321
    +49 32 213 321
    Click up if you have successfully reached Nest Labs by calling +49 32 213 321 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +49 32 213 321 phone number Click down if you have unsuccessfully reached Nest Labs by calling +49 32 213 321 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +49 32 213 321 phone number
    100%
    Confidence score
    Germany
    +39 800 685 213
    +39 800 685 213
    Click up if you have successfully reached Nest Labs by calling +39 800 685 213 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +39 800 685 213 phone number Click down if you have unsuccessfully reached Nest Labs by calling +39 800 685 213 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +39 800 685 213 phone number
    100%
    Confidence score
    Italy
    +31 852 085 911
    +31 852 085 911
    Click up if you have successfully reached Nest Labs by calling +31 852 085 911 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +31 852 085 911 phone number Click down if you have unsuccessfully reached Nest Labs by calling +31 852 085 911 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +31 852 085 911 phone number
    100%
    Confidence score
    Netherlands
    +47 23 966 489
    +47 23 966 489
    Click up if you have successfully reached Nest Labs by calling +47 23 966 489 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +47 23 966 489 phone number Click down if you have unsuccessfully reached Nest Labs by calling +47 23 966 489 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +47 23 966 489 phone number
    100%
    Confidence score
    Norway
    +34 518 900 249
    +34 518 900 249
    Click up if you have successfully reached Nest Labs by calling +34 518 900 249 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +34 518 900 249 phone number Click down if you have unsuccessfully reached Nest Labs by calling +34 518 900 249 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +34 518 900 249 phone number
    100%
    Confidence score
    Spain
    +46 101 388 203
    +46 101 388 203
    Click up if you have successfully reached Nest Labs by calling +46 101 388 203 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +46 101 388 203 phone number Click down if you have unsuccessfully reached Nest Labs by calling +46 101 388 203 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +46 101 388 203 phone number
    100%
    Confidence score
    Sweden
    +41 565 880 251
    +41 565 880 251
    Click up if you have successfully reached Nest Labs by calling +41 565 880 251 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +41 565 880 251 phone number Click down if you have unsuccessfully reached Nest Labs by calling +41 565 880 251 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +41 565 880 251 phone number
    100%
    Confidence score
    Switzerland
    +971 43 824 402
    +971 43 824 402
    Click up if you have successfully reached Nest Labs by calling +971 43 824 402 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +971 43 824 402 phone number Click down if you have unsuccessfully reached Nest Labs by calling +971 43 824 402 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +971 43 824 402 phone number
    100%
    Confidence score
    UAE
    +52 555 351 6351
    +52 555 351 6351
    Click up if you have successfully reached Nest Labs by calling +52 555 351 6351 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +52 555 351 6351 phone number Click down if you have unsuccessfully reached Nest Labs by calling +52 555 351 6351 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +52 555 351 6351 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Nest Labs emails
  4. Nest Labs address
    3400 Hillview Ave., Palo Alto, California, 94304, United States
  5. Nest Labs social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Nest Labs Category
Nest Labs is ranked 1 among 125 companies in the Consumer Electronics category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.