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Nest Labs Complaints 3

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L
11:08 am EDT

Nest Labs product failure

The Nest IQ outdoor security cameras have numerous issues, particularly always going offline and limited notifications/motion detection. It happens after approximately 1 year of installing and utilizing the product. It work very well, then suddenly after 1 year or so, camera constantly goes offline, motion detection is limited, no or few email notifications. NEST support always blames the consumers installation, internet provider, wifi signal, electrical, cell phone etc. I looked online and many complaints identical issues in Canada, USA, UK, Australia. So basically NEST is saying every owner is to blame. They won't replace unit unless consumer relocates the subject camera(s), yet everything was in perfect working condition until 1 year or so past. This is too coincidental, effecting almost every owner, and they support methods are ridiculous. They know the issues and what REALLY csn be done to resolve, but most owners believe this is a sham to have consumers purchase newer product line. I also found out that Nest, before Google purchased the company, were in actual fact another company that was under investigation for numerous failures. Considering we the consumers depend on these cameras home our security, it appears Nest has other means in mind...MONEY.

WARNING to all potential Nest outdoor iq cameras or other Nest products, do you diligent homework first! And don't use the reviews on NEST.COM...they only show higher ratings which would be derived from owning their product in the first year.

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L
3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nest Labs thermostat

On October 8 I purchased a thermostat for $84 through Duke Power working with another group called Energy Federation. I found out that the thermostat is not compatible with my system (according to a nest technician) after I opened the box. I have wasted over 2 hours of time on hold with Nest (Massachusetts) and called three times to get paperwork for a refund.

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Update by Larryadamec
Oct 17, 2018 3:44 pm EDT

Finally after the third time of calling and waiting on hold forever I received word that the request for a refund had been put in the wrong place but now that is supposedly corrected (I spoke with 4 different persons to get this information). I'll never buy anything through Duke Power or Nest again.

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P
7:12 pm EDT

Nest Labs fragrances

ordered perfume from a company called Nest
got the perfume it was 40.00 which is cheap for Nest most bottles are over 100 but the perfume was sickening and i called them 50 times no person answers their phones!
I emailed them got a standard answer letter saying they are not answering letters till after may 28 however it is june and they are sending these stupid letters to basically get rid of people so they have no customer service no phones no help at all
the perfume I got from them is sickening it is totally cheap and makes me want to throw up, they take your cash then wont even speak to you
Horrible company do not buy their fragrances you will vomit

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Is Nest Labs Legit?

Nest Labs earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nest Labs to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Nest Labs is known for their high standards and safety. If you're thinking about dealing with Nest Labs, it's wise to check how they handle complaints.

We found clear and detailed contact information for Nest Labs. The company provides a physical address, 19 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Nest Labs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Nest Labs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Nest Labs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Nest Labs complaint handling

Nest Labs reviews first appeared on Complaints Board on Jun 5, 2018. The latest review product failure was posted on Jun 6, 2019. Nest Labs has an average consumer rating of 1 stars from 3 reviews. Nest Labs has resolved 0 complaints.
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  1. Nest Labs Contacts

  2. Nest Labs phone numbers
    1800 905 941
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    50%
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    Australia
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    USA & Canada
    +44 808 169 2307
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    100%
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    United Kingdom
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    France
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    Germany
    +39 800 685 213
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    100%
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    Mexico
    More phone numbers
  3. Nest Labs emails
  4. Nest Labs address
    3400 Hillview Ave., Palo Alto, California, 94304, United States
  5. Nest Labs social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Nest Labs contacts
Nest Labs Category
Nest Labs is ranked 1 among 125 companies in the Consumer Electronics category

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