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I am reporting a crime that is happening with the approval of NETFLIX at this moment. Now I live in Spain, but before my Netflix account was Brazilian and was associated for two years with my phone provider in Brazil. I am a NETFLIX client since 2015. But now I have no contact with the phone company in Brazil, and at this moment, I no longer have access to the content, because the company in Brazil has suspended the package (which is obvious, since I am no longer their customer), but at the same time, the NETFLIX system prevents me from including a new payment method in my personal Netflix account.
I have tried to solve the problem via online chat and email, but NETFLIX just said that they are not able to do nothing, and I need to pay for internation calls to my old phone company in Brazil to try to solve my problem (so NETFLIX gave my subscription account control to a third party and wven as I request to give it back to me, yhey denied, what is a crime of identity thefh or account hijacking) .
Claimed loss: At the moment, I am on two days not able to watch content or to make a new subscription, using my account.
Desired outcome: Remove the control of the subscription are of my Netflix account from my old phone company (TIM Brasil), allowing me to make a new subscription by myself.
If you've linked your Netflix billing to your phone bill or a package with the phone operator (Claro?), that's a contract between you and the phone company that Netflix can't just terminate from their side. You may (or may not) have ended your contract with the phone company, but unless Netflix gets the cancellation notification from the phone company, they can't just disconnect your package from the account and start charging you from another method of payment. Once they get the notification from the phone company, your Netflix account will either automatically revert to your previous method of payment (debit/credit card) if you had one on file previously, or go on hold until you update the billing info.
Just call your phone company, it's 2023, plenty of options to use wifi for the call.