Netflix review: Customer service

The lack of customer service @Netflix.com is incredulous. I was on the phone with the customer service department for at lease 1 hour 20 minutes and 8 seconds, which is when I last took a screen shot of how long I had been on hold with them and the run around they had been giving me.

My user account was hacked. NetFlix refused to tell me when / by how / by whom yet continues to bill me for services I did not receive. I requested a refund for billing of unused services and unauthorized plan upgrades by the hackee of my account.

Their response is that I should have changed my plan back to the lower plan option prior to the next billing cycle. Incredulously, I asked how I was supposed to do this when I am no longer able to access or recover my account with the email address assigned to my account since this was changed without my knowledge or express authorization.

I have not had access to my Netflix account since August 7 2023. Yet I am responsible for the charges of an unknown hacker. Towards the end of the conversation the customer service supervisor "Phil" and prior representative "Austin" magnanimously agreed to credit me for $4.50 since they could prove I had just accessed my account that day from a vizio smart tv. I asked them for the IP address of the streaming access point so that we could verify the origination point for this streaming access to which they were insistent it was my tv streaming and my device. Even though they had repeatedly confirmed they could see that the login credentials had been changed but would no tell me when, by whom, or where the new user gained the access.

Since Netflix does not have a corporate option for notifying them of a lack of service within their organization, this is the option left available to end users.