Netflix review: Netflix gift card

I received a Netflix card for Christmas (in Canada). We are on vacation for a couple months in another country and brought the card to set up and enjoy Netflix. We went through the account setup and entered the gift card info and everything seemed get set up. We launched Netflix ten it stated that we could not view in ths country.

I reached support via chat within 15 minutes of having ths issue and spoke with Karthik who told me a gift card from Canada could not be used abroad. I asked how we could proceed with this issue as the card did not state on it that it could only be used in Canada, nor did the account setup process flag me that the card could not be used away from Canada. Rather it took the card then stays you can't use it (as Netflix know where you are and where the gift card is from) . The customer service rep was zero help. I came up with a number of suggestions and these were his answers:

1) We can't credit the gift card despite it can't be used

2) We can't put a credit on your account to compensate for the gift card amount

3) We can't place it on hold so you can enjoy Netflix when you arrive back in Canada

So in the end Netflix has the ability to know your location and know the gift card can't be used in that location, but still takes the card and the money for a service that they can't or won't provide and offers no recoarse.

I asked for his superior and he stated there was nobody. I asked for an email for the complaints department and he satted there wasn't one he could give, I asked for his ID # and he said he couldn't give that out.

Very, very disappointed with Netflix and I will be openly sharing this experience on every solcial media platform that i have as I would hate for others to experience the unprofessional, unethical practices of this company. In a time where there are so many choices like Amazon Prime, Disney, Crave and many more choices I would've thought that they would be able to figure out how to provide a remedy for an issue that could've been resolved if they didn't allow a card to be used to try to purchase a service that was not offered. I just can't fathom a company taking money, not being able to deliver the product, and not offering a refund, credit or other solution.