NetZero
Reviews and Complaints

Found a charge of $9.95 in my credit card account which I did not make.

mothers ###ers can even get the comments they black them out

I too am being charged over $11.00 each month on my credit card dispite the fact that I have called 3 times and ask to cancel. I would advise everybody to not get NETZERO ! Their service is so slow you can't use it and then they will not cancel. It is a rip-off !

Looking to start a class action against Netzero.
Randyp@quailpathrealty.com

Beware of NetZero! I signed up for basic internet service with NetZero for a monthly fee of $10.95. After a few months, I called to cancel my NetZero service because I was moving out of state, and wasn't sure if I wanted to use NetZero in my new location. Three months later, I received a bill from NetZero for not only the three months that I hadn't used them, but they had doubled the price stating that it was for high speed internet and Norton Antivirus. I was outraged. To begin with, the very small town that I lived in when I had NetZero is not equipped for high speed internet, and this was the first time I had even heard of having Norton Antivirus. I called the NetZero number to rectify this matter. The number was answered by a person with a very heavy eastern Indian accent. They took my information, and told me they were transferring me to their customer service department, which I thought I was already talking to. While I waited, I was disconnected. I attempted this task twice, and both times I had to speak to a person with a very heavy eastern Indian accent, and both times I was disconnected. I emailed NetZero and told them what had happened. I received a reply stating that they couldn't cancel my account via an email, and that I needed to call the number that I had already called twice, and been disconnected. I emailed back and explained the problem again, and, as yet, have not received a reply.

I just noticed that NetZero charged my credit account $11.90 on August 27 and are charging the same again on September 27. I called and complained that I never opened up an account and do not want to. They said my brother must have used my credit card number. I asked if there was any usage and they said no, but he was just paying for the availability to use their service. I said Tony (Anthony), my brother, died July 6 so he wasn't using it. They said they would cancel the account, but would not reimburse my credit card account for August or September, which I think is unfair.

Used netzero for over 3 years, called to cancel account. Two months later account was slammed by company with so called back up service that I never authorized. Trying to cancel account when they slammed me was like pulling teeth. Will never recommend this company to any one. Beware of AOL type slamming from netzero. Very frustrating.

Well as I sit and fill this complaint out I have noticed... I Can NOT find an address on ANY correspondence, and also, I'm seeing where the only phone # provided is "for a nominal fee" - Guess I will also head over to BBB to file a report there.
I signed up for the free trial, my paperwork dated 5/4. On 6/3 I called to cancel and got the run around. I stated to the rep that I saw where they were trying to charge me, but that I was going to cancel & want a refund as I never did use nor do I plan to use it. I was told OK. SHe then quickly went into her "selling mode" and the catch to this 1 was I had a free trial until August. I repeated I wanted my credit and to cancel, never did use their service. She came back with yet another offer and I had to cut her off. Reiterated yet again the need for cancel & credit. She put me on hold, finally came back & said she could not issue Credit as the contract started on the 2nd not the 4th like my paperwork is dated. I stated I wanted to talk to supervisor and was put on hold for quite awhile (now this is where i start to ? my phone bill, am I being charged to call & cancel? ..."nominal fee") After explaining paperwork says 5/4, the supervisor agrees to credit my $14.95, BUT then tries to sell me something else. I told him their company needed to loose ALL my information, of which he said will be done.
VERY glad I never hooked my computer up, if they worked so hard at selling me more when I try to cancel, I can just imagine the junk it would have thrown on my computer.
I did receive my credit within 48 hrs, but when trying to find their info for this complaint form, I have realized they are quite sneaky in what little info they do provide. I will be watching my phone bill for my cancellation call to see what "nominal fee" I was charged.
Now heading to BBB to file complaint.

Watching TV netspend ad popped up so I called to see what they where all about the guy that was helping me was rude he said I could get a special on a hotspot he got my visa card info and started acting shady like my address didn't match up and then he started toring with me I just told the idiot if it didn't go through terminate my application crooks they will scam you be careful people T-Mobile is a safe and better

After cancelling my service with Netzero, they still charged my checking account for service I no longer had. The customer service representative said that I still had Virus protection with them. I told her clearly that the service was bad and I didn't want ANYTHING from them AT ALL. She still acted like she didn't understand and then I put my husband on the phone and he let her have it so that she admitted that I would NOT be charged for anything else and that the account was CLOSED. Netzero is a rip off and should be forced out of business.

I cancelled NetZero Wireless services last summer. Every time I tried to cancel this service, they would give me 3 months free. Finally I had enough and wanted to be rid of them. When I called, they said everything was fine and I was good to go. I would receive no more bills from them. Today I got a collection notice!

I called to cancel my subscription on April 4th. I was on hold for about an hour because everytime they answered, they would ask me email id, last four digits of my credit card and phone number and then they would transfer me to the cancellation department which never answered until I got disconnected and nobody would pick up and tell me that I would be assisted soon. I repeatedly called and requested to cancel my membership, but they would do the same and whatever I would say they would repeat the same phrase like if it was a recording that they would transfer me to the cancellation department ( even though that was the option I had pressed from the very beginning) and they would not care that I was going to be holding excessively again. Finally the fifth time I called I requested to talk to the supervisor he then said he had cancelled my subscription and that my cancellation number was [protected] and I asked whether he was sure I would not be charged, he said that I would not be charged and I would receive and email. I called the day after to verify and they said that I would not be charged at all and that no email would be sent...?... I asked the question several times. Today I saw my credit card statement and I was charged $9.95 for this months membership. The service on Netzero is awful. Customer service looks more like a recording than a person and they reallyn dont help. I spent an hour holding two days ago and I keep having a hard time trying to fix this. I will certainly not subscribe here again but I want my money refunded.

On Feb 27, 2006 I signed my mom up with this service using my credit card. Around Feb 2007, knowing that the service was coming to an end (I only paid for 1 year), I signed up with a different internet provider because netzero was constantly disconnecting and my mom was getting really frustrated with it. So we switched to USFAmily.net and have not had one problem with it. Anyway, I was on the netzero website May 2nd, 2007 and noticed that they had put my account as suspended. I was under the impression that if you dont sign up for another year, you dont get billed. Not the case. Now they are showing that I owe them money and have on my account history that they will be sending my account bill to collections. They tried to bill my credit card too without my consent. Thankfully I cancelled that credit card so they were unable to charge it. So I contacted them via email on May 2, 2007 and was told I need to verbally cancel it by phone. This is what the email said:

"We tried to bill your credit card for NetZero Platinum annual service on February 27, 2007, but the charge did not go through. Hence, your account has an outstanding balance of $119.40. Your NetZero Platinum service will be temporarily suspended.

In accordance with our service agreement, cancellations can be made only via telephone."

This is incredibly irresponsible because I never signed up for another year so why do I have to cancel something I didnt sign up for? Also, I tried to call them and sat on hold forever, so I hung up. I sent them an email back telling them that I didnt pay for another year, didnt sign up for another year and so I shouldnt have to cancel it.

I agree, I keep getting letters saying I am $29.95 past due.My account is billed to my MC every month, and it has not missed being billed.Also, the account number they list is not ours, and going to our account info at netzero, we are not in arrears.I tried calling but all you get is a recording.I wrote a nice letter explaining the situation, and apparently it was ignored, as I never recieved a reply, but did get a final notice yesterday.I am considering hireing a lawyer to handle this.
Greg Church

If you want to rant to a live (non ESL) person, here is United Online's Local Number in Woodland Hills - [protected]

Thanks for the answer, PJ. That is exactly what happened with me. Glad I found your answer here, because I was able to go to the Classmates website and turn OFF the automatic renewal option before it was time for renewal. You saved me at least $20-30!

I had the same thing happen. After some investigation I found out that the pre-auth charge was for Classmates.com. Apparently when you sign up for their service you are enrolled for automatic yearly renewal. I called them & cancelled the service before my current subscription expired. They tell me the pre-auth will fall off my account. If you do not catch it early enough you will have a very hard time recovering the funds. It's all in the small print when you agree to classmates.com terms & conditions! Hope this helps!

I also canceled my netzero and was told they was sending me norton... I told her No I do not want it do not send it ...well got it today what can I do as I do not want to be billed for it.

I cancelled my Netzero Platinum service of $9.95 as of March 2008 and switched to AT&T DSL that same month. After speaking with a male service rep, I cancelled everything and they told me I wouldn't be billed anymore. A month later, I'm billed for $4.95 for the account I cancelled under a different plan and I call again to cancel. The female service rep. then tells me that I will not be billed again and now, August 2008, I am billed for $8.85 for the same account with a 'now' added Norton service which I never agreed to. I distinctly told her that I wanted my account cancelled again! I want to know where they're getting this information to keep billing me despite the fact I've cancelled over 2 times! I have enoguh to pay for with phone and college tuition, I don't need their services which I've cancelled and they still keep billing my credit! I've filed a complaint with the Federal Trade Comsission online and I suggest you all do it as well so they'll stop this.

Please email me at lisaduvall@att.net. I have a collection service with the experience, knowledge and time to get you justice. Please email me for more details. Thanks

I had been used broadband for many years. Last month, I received my phone bill with extra $37 from netzero. I called them and they claimed I had ordered the dial-up service two months ago. Since I had never order or needed the dial-up service, I asked them if they can tell me who and how a person open a account without my knowledge. They cannot tell me anything on this matter. Anyone who know your name, address and home phone number can open a account on behave of you, then use the service and charge to your phone bill. After two hours on the phone with them, they finally agree this is a fraudulent account and cancel the account. From all these reading, I will double check my phone bill to make sure they had stop billing me. We also call the phone company(at&t) to reprot the abuse. It turned out at&t provide a service that would blocked any thrid party to charge to phone billed directly. We signup immediately. With 3 sons go thru school years, I am sure my name, address and home phone is not a secret.

I'll do you one better...I've never in my life called Netzero...I've never had there services either..but I just went to look at my bank account and I just saw a charge for $14.95 on my account? I called them and they passed me through 6 people before finally cancelling the fraudulent account! I called my bank and canceled my debit card that it was charged on...I have no clue how the hell they got the number or my name...I'm calling my attorney in the morning.

I just discovered that the same thing has happened to me! I will contact my credit card company and refuse to pay the bill. I pasted the Netzero add on the internet so that I have proof that they offer the free trial period to back up my claim that it was supposed to be free. After all, the credit card company is MY agent, not Netzero's.

We cancelled our Netzero about a year ago becuase it sucked and everytime we'd call for customer service, we got someone who barely spoke English and we couldn't understand them at all - they would try to get us to agree to some additional service and not address the purpose of our call at all. After several months, I realized that we were still being charged $4.95 per month! I called and again got someone I couldn't understand etc... It was so frustrating. He agreed to refund $9.90. I said "No, I want a full refund of all the months you have been charging me $4.95 with no authorization." Another representative called me back on a Sunday and offered me a reimbursement of half of the charges, stating that I agreed to continue Norton Anti-Virus charges. Again, I said "No, I didn't agree to anything but only asked for a full cancellation of thier services" and told them I would be contacting the Better Business Bureau. I did exactly that. I made my complaint and the BBB contacted Netzero for a response. The response was that they "didn't have my account information in their system and that I needed to submit my credit card number." I couldn't believe it - my rebuttal was not nice, and I refused to give the credit card number - they should have my "closed account" information by my phone number. My last response from them, was for a "full refund", but they claimed that I agreed to a "back-up service" and the only reason they were agreeing to fully refund me, was becuase this "back up service" had never been used by me. They claimed they were refunding me out of courtesy! Since I received a full refund, I cannot send another rebuttal, but boy am I furious! Does Netzero think we are all idiots? If Netzero is doing this to you, please contact the BBB - you can find the BBB on line and complete your complaint. Really, the BBB needs to know what's going on. ~Kari in South Dakota

I cancelled my account with NetZero about two months ago, or so I thought. I was looking at my account today and noticed that they had billed me again. After a long process of trying to get through to them via telephone, I cancelled again. They said that they cannot return the money they took from me even though they could see that I haven't used their service. To make a long story short, I would not recommend NetZero to anybody. In fact, I would strongly urge people not to use them at all. I liken them to a parasite, and feel that the US Attorney should investigate them for fraud and theft.

They do this all the time-they biilled my card twice after I cancelled and had a receipt of such-i had to cancel the card.

I am doing my college assignment on Outlook, but netzero keeps taking me off line and it takes time to get back on- line and I loose valueable time. Why does netzero keep taking me off line?

Netzero kept billing me after I cancelled my account for some security service that I never asked for.. I had same thing happen with some guy with broken english telling me it wwas free. I flatly refused that offer and said I want nothing but to" cancel" everything with "NETZERO" ..They charged my CC for 3 months before I found out... I will see if they are going to do the right thing. Best thing to do is not use Netzero at all. Go with a local service

I am going through the call and cancel thing now.
I called them in January '08 and what they didn't tell me, was that after giving me the whole sales pitch of you will get two months free just for being with them, and they would cancel my account, I get billed for the high speed accelerator that I deleted off of my system two months later.

They didn't tell me that they would start billing me again, usually when you call to cancel, that means CANCEL! Not start it up again, and be billed for the high speed separately.

So I call them again, and they give me the sales pitch again, and I could barely understand the guy speaking his version of English, and I ask him, can't you just cancel the service permantly, cause I don't want it anymore, and I deleted everything off my PC, cause I don't want the two free months?
He told me flat out no.

He said that I have to call two months later again, and tell them I no longer want the service, or they will bill me for the high speed, again.

So this is how they get to start billing you again.

Now I've called to cancel, and have to call two months later to cancel, again, and this better be the last time.

NetZero is the perfect name for these guys, try to cancel them, and you'll get ZERO.