New York Sports Club [NYSC]’s earns a 1.2-star rating from 185 reviews, showing that the majority of gym-goers are dissatisfied with fitness facilities and services.
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billing
Back in Dec 2010, my wife and I were having a baby. Therefore, she wanted to cancel her membership 4 months early. As this would have incurred a fee, she was told by a NYSC staff member that she could freeze the membership and that we would be notified before the unfreeze.
We received no notification, the credit card that I used was also one that I used for business expenses and so I did not notice that $74 per month charges began again since Dec 2011. It is only now, since my job situation is terrible (and so much less charges to review on this credit card) as well as my scrutinizing our budget and expenses that I noticed this error.
After notifying NYSC customer service, and much arguing, they reluctantly credited me 3 months (rather than the full 11 months) of overcharges. However, they deducted $15 for each of these 3 months, as fees for freezing these 3 months. NYSC could have just retroactively canceled 3 months of my wife’s membership which would have enabled us to recoup at least 3 full months of membership fees. But in the end, not only denied our plea to cancel and refund the 11 months, but gave us less than 3 months of fees back.
The biggest issue with this whole mess is that my wife was told that she would be notified prior to the unfreeze, and was not. Yes, it was my error for not noticing the charges for so many months. But how can NYSC justify these charges when my wife and I never received notice and she never set foot in the gym since her initial freeze. They stand by the fine print in their contract but from a ethical perspective, this company is as bad as it gets.
high-pressure sales tactics.
High-pressure sales tactics. The only gym in town were if you don't take training sessions with the gym trainers, the staff will harass you. And, if you complain, NYSC will threaten to terminate your membership. Beware of what is going on at 200 Madison Avenue, or at any NYSC Club for that matter. If you have been harassed or treated with disrespect at...
Read full review of New York Sports Club [NYSC]useless
The heat in the mens room at the 23rd and 8th Ave site has been intermittently off for the past two weeks. No on can give me a straight answer. I have e-mailed and called but no one responds. How can I work out then take a shower in Arctic conditions -- they do not seem to care. The staff are fine but management leaves at lot to be desired. I spend a small fortune on membership and personal trainers but I do not get the service I paid for. If this is not fixed soon I am quitting this joint even though it is very convenient
harrassing phone calls, improper billing
I terminated my member ship after about 16 months. I went to the fitness center and obtained a signed release. The following month I was billed $632. After disputing he charge, I was sent e-mails stating that New York Sports Club made an error. The following month the charges were removed on February 1. About a week later I started to receive calls from...
Read full review of New York Sports Club [NYSC] and 30 commentsNew York Sports Club [NYSC] Reviews 0
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Overview of New York Sports Club [NYSC] complaint handling
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New York Sports Club [NYSC] Contacts
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New York Sports Club [NYSC] phone numbers+1 (877) 258-2311+1 (877) 258-2311Click up if you have successfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number 0 0 users reported that they have successfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number Click down if you have unsuccessfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number 0 0 users reported that they have UNsuccessfully reached New York Sports Club [NYSC] by calling +1 (877) 258-2311 phone number
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New York Sports Club [NYSC] emailsmemberservices@town-sports.com100%Confidence score: 100%Support
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New York Sports Club [NYSC] address5 Penn Plaza, 4th Floor, New York, New York, 10001, United States
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New York Sports Club [NYSC] social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed New York Sports Club [NYSC] complaints
harrassing phone calls, improper billingRecent comments about New York Sports Club [NYSC] company
cancelation of membershipOur Commitment
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