New York Sports Club [NYSC]
Reviews and Complaints

I have been a member since 2010, I signed on for passport plus at Rockefeller Center to allow me to visit ALL facilities and I paid a premium for this added service.

During the summer of 2018 I started to visit Grand Central, confirmed that I could access that gym, then hired a trainer and then a sign was posted in October stating if you did not sign up at an Elite gym there would be an additonal $20.00 charge per visit. To my surprisre my card was charged with authorization.

This is unfair, unethical and a breach of contract, I am in the process of a well documented cancellation, I am signing up with Blink ( much cheaper) and I will ask for a corporate rate and then offer that to our 325 employees.

I frequent the NYSC 23rd Street location a lot. Knowing it's now (as of recent) an "elite" location, I confirmed with a manager and had him go through my account to ensure that it was included in my corporate passport membership. The manager confirmed that it was a part of my membership and I assured me that I was not going to be charged any fees to continue working out at that location.

Having obtained confirmation from a manager that elite locations were included in my membership I continued to use that gym throughout the spring and summer of this year.

As I'm checking over my credit card bill, I see three $20 charges (=$60) from different times I visited this location in September. I called and spoke to someone at the front desk and they told me that apparently, my membership doesn't cover elite locations and that I needed to upgrade to a Corporate Elite membership or $79/mo. They said the manager who misinformed me was no longer at that location and they couldn't do anything about the wrong information and he had given me, which means this company as a whole has no accountability for the kind of information they give to their customers so that we continue to use their elite locations and they can then over charge us.

The person from the NYSC 23rd street location said they were "trying to help people" by processing refunds but however NYSC Corporate Headquarters was rejecting all refund requests for this matter and telling the staff to have people upgrade their memberships instead. This is beyond unprofessional and unfair from a corporation to do this to their customers. They are taking advantage of people and there is no accountability for it from anyone...managers, staff or corporate headquarters.

If you take a look at their google reviews online you can see multiple people complain about the same issue. It is evident this is a scam and something should be done about it.

Thank you for your time.

I cancelled my membership 3 months ago. I walked in there, submitted a form. It was a perfectly friendly interaction. I walked out thinking if I ever want to join a gym again, I would go there. Now 3 months later my credit card is still being charged, they deny having any record of my cancellation form and the manager is always absent. Phone calls are absolutely never returned. What a great way to earn customer loyalty and good will NYSC. Scam artists.

On September 29, 2018 I was in Chicago, Illinois. While in Chicago, I received a strange alert to my phone that NYSC on 23 & Park had charged my credit card for something I had not approved and was not in person to charge myself. The minute that I saw the charge come through, I called the 23 & Park NYSC location to inquire what this charge was as I was not there in person and ensure someone was not using my credit card.

After reviewing my account, the receptionist verified that this was a usage charge, and that it appeared my name was typed into the system 3 weeks prior (not by physically swiping my scan card) and registered me as visiting this gym. I told the receptionist that I had never been to this gym before, and that it was probably a mistake as I was out of town during the time she stated I had visited, and that it was probably my sister who regularly attends this location- not me.
After speaking with the manager, the receptionist told me that if I could forward them evidence that I was away they would refund me. I promptly sent my flight reservation over to the managers provided email address detailing that I flew out of Manhattan the morning of the claimed gym visit- which the receptionist and manager said was perfect and they would refund me as soon as they received and reviewed this flight document.

After waiting for an answer for 2 weeks (after multiple emails and phone calls), the manager replied with a cold email saying that this claim was denied and he would not be refunding me. If I needed anything further I would have to contact his manager whos information he provided.

I immediately called the gym, where I was hung up on by the receptionist (I will not give her name for her sake). I then sent an email to the new manager asking for help. I have now gone back and forth with this manager for 2 weeks, however this is still not resolved and my emails/calls are being declined.

This issue has now only escalated. I have called NYSC and the general managers over 20 times and sent 10 unanswered emails to have my card refunded with no luck and no explanation- despite this being a COMPLETELY fraudulent charge by NYSC.

This is the worst experience I have ever had with any business. I am continuing to be increasingly furious and frustrated with this business and all of the individuals I have come into contact with.

To Whom it May Concern,

I am making a formal complaint about service/treatment that I've received by staff members as well as mgmt at your local Jersey City location.

I've been a member of NYSC on and off for approximately 15 years. I've had situations where I've had to cancel my membership for a few months only to rejoin a few months later and have never had an issue. Recently, (June 2018), I had to cancel my membership at the Jersey City location because I would no longer be employed across the street. I had gotten a new job in New York City and normally went to the gym on lunch breaks. I walked into the gym where i was told that I could leave my name and membership number and my membership would be cancelled at my request.

I recently received an email from NYSC about updating my credit card info. I called the gym and spoke to someone named Anna who told me that I had three open accounts only to tell me later that it was an error. She corrected herself later after looking further that I had one open account. I told her that that had to be an error as well since i requested that my account be closed in June. She informed me that it wasn't an error and told me that I needed to come in to the gym to cancel. She was very rude and refused to give me her last name. Everytime I asked her for her last name she responded by telling me that she was transferring me to the manager.

Friday, October 19th I took time off to walk into the gym since I was told that I couldn't cancel this open account that should've been closed in June. I spoke to Frank Atias who was also rude once I explained everything to him. He responded to my by saying "Oh well, that's the way it is". I finally filled out a Cancellation Form which he said he'd forward to the manager.

Finally, today October 22, I spoke to the manager Terrance Cassidy who surprisingly was just as rude. He assured me that nobody would've taken a cancellation at the front desk back in June since a form needed to be filled out. I explained to him that the person at the desk asked for my information and assured me that it would be taken care of. He basically called me a liar and told me that he would not cancel my membership until the past due was paid in full. He told me that the system would automatically cancel my membership after three months of non payment and i told him that it should've been closed already based on that information because June to October is 4 months. He got really annoyed and refused to send me an email with the information that he had just verbalized to me over the phone so that i could have it in writing. All in all, I couldn't get anything accomplished with him. He interrupted me over and over so that I couldn't talk. He insisted that his staff wouldn't give me false information and basically called me a liar from the start.

I am requesting that this membership be termintated immediately since i put this request through in June and on Friday October 19th via Cancellation Form. I would also appreciate the past due be wiped out since I should've no longer had an open account to accrue charges.

I am shocked by the unhealthy state the showers bathroom and sauna areas are.
It smells horrible in almost all locations I have tried. There is mold and mildew. It just looks like abandoned locker rooms.

while I can deal with the broken instruments, it very disgusting to take a shower and feel dirtier after and being worried of getting an infection.

I have tried to contact managers but if you are lucky to get an answer back, it will be cleaned for a week at most. The only clean location I found was UES 92st and 1st Av.

I can not afford more expensive and clean gyms yet and I feel embarrassed to pay so much and be using those facilities.

It is unfortunate that such an easy thing to fix and a common sense to have those areas sanitized by proper management and training is not being done.

I will have to cancel my membership very soon after 8 years with NYSC. It is only getting worse while we pay more.

I hope someone does something one day. It is sad to see a business go down this way.

Sincerely,

Julien

I had a month to month membership during which time I was never told that I would be required to pay for a month without access to the gym if I cancelled the membership. The manager that sold the membership to me said I could cancel any time as long as it was a week before the monthly payment was due without consequences/fees. I am now being told that I owe $53 to NYSC Rock Center and when I went to ask about this issue the general manager was extremely rude and dismissive and did not attempt to understand what I said the issue was nor offer a solution.

It is my first time membership since 01.18.2018 with NYSC.i have never had any worse experience with anyone.i signed up contract and was never given any information on rules and regulations how they work on first point, than I was not aware or told how much I can allow myself as I gave birth my 3rd child on 01.01.2018.i started my membership and have been in the center once, during 5 month period I was paying for nothing, as I was charged annual fee as well from the club, during this time, as I decided not to continue waste my money for smth I can.t use, I called and tried to cancel the membership, as they told me to get there in person, after that I get there and was told to meet with manager, which I was not able, as the manager was not around, after that for my emergency leave, I left the country on 9 th of June 2018 for 3 month and came back on 10th of September, as I had no access to internet during my leave time, I end up with emails from nysc that my information was sent out to collections for nonpayment reason this is out of control, very disrespectful and no fear action towards me.know as I get to the vendor on Kings highway and talked to manager, he was very unprofessional and rude to me, as trying to clear my account from debts which I have no idea where it came from and sell me new membership for the horrible service u guys privide, as an this unfair action towards me and my personality and information which ended up with collection from your hand with no reason, I request all my account to be cleared and as well my wasted money to be returned every single penny and I dispute any charges against me with a lot of reason which are
1)when I signed the contract I was never informed about the cancellation policies
2)I wasted my 5 month membership money plus annual fee for Smth I could not use at the beginning because of newborn baby and then waste of time for the poorest service I experienced
3) I tried to cancel the membership through phone
4)I got in the center and tried to see the manager with no show up
5)I left the country with emergency leave for my family
6)I had no access to internet
7)I end up after I came back with couple emails, letting me know, my information was send out to collection
8)I got in the office try to find out what happened and manager with his rude, unprofessional way was trying to blame their non profesionalism on me and solve the collection problem with a brand new clean contract
All these steps make me very disrespectful from your side on the service u provide to customers and attitude and loyalty. I am very damaged with your fault non fair and non profesional behavior. Hopefully this letter finds someone bright and professional from your field and tries to resolve my situation ASAP.my cell is [protected], membership I'd [protected]
Sincerely
Tea Gabelia

A very bad experience with this club. They do not let you cancel your membership. Came in to cancel they said I have to speak to a manager to cancel but there's no manager to speak to. So they told me I could write a letter letting them know that I want to cancel and that will be it. Wrote the letter thinking everything was done now I'm getting calls from a Collection agency. I call the club and they won't do anything about it they asked Me for the certified letter that I sent along time ago and I don't have it anymore. So now they trying to mess up my credit over a stupid gym membership that I cancel. I'm warning all my friends about this for they don't fall into this scam once you become a member they do not let you cancel. It's funny how there's always somebody there to sign you up but when you wanna cancel no one is there that could help you

To whom it may concern:

There was an incident that happened at the nysc gym located at 125th street on friday 8/10/18 between member rodney (member) cell# [protected] and myself. I was working out near the weight area and placed my phone on the floor approx 10' feet away from where rodney was lifting 45lbs dumbbells. After rodney finished his set he threw the dumbbells and one landed on my phone, crushing it and damaging it to no repair. Obviously I was upset, I had important data on the device that is now gone because of rodney's negligence (over 7k pic/videos including video of my son being born, and several business contacts). When management heard of the altercation, bronson cancel came over and asked us both to come into his office to avoid a scene. Bronson cancel was the manager on duty, he immediately defended member rodney and informed me that personal items should not be left on the floor. The manager never mentioned the duty of care every member has to one another and never advised member rodney not to throw weights, not to mention that there are several signs posted throughout the gym to not throw weights. Obviously I was upset, this matter was not handled properly and I feel discriminated against not to mention rodney called the police on me. I didn't break the law and this all could have been avoided if the "no weight throwing policy was enforced". I would like someone to follow up with me on the policy around throwing weights in the gym. I made a call to corporate on 8/13 to document the incident. If a gym is more concerned about items placed on the floor than the personal safety of their members this is a problem. I look forward to hearing from someone within your organizations soon.

Thank you,

Balla diop
My nysc member id# [protected]
[protected]

I cancelled my gym membership with NYSC 4 weeks ago. I went into the Grand Central venue and completed a form as required. I was informed that I would be contacted later to confirm.
2 weeks later, I contacted the club who informed me that nothing had been processed and no cancellation paperwork was received.
With that in mind, I went into the club and spoke with the manager. She apologized and confirmed to me that I would not be charged the full month when my next payment was due because of this error on their end. I accepted paying one week as I cancelled the membership just after my last payment was taken.
Today is my payment date and after 4 weeks of my initial cancellation and 2 weeks after the club confirmed I would only be charged one week, I have been charged the full monthly fee. I contacted another manager (the one I initially spoke with) who has told me that my cancellation period is 45 days and that they cannot refund me for the money, despite clear misinformation and direction from NYSC, in addition to them not processing the application.
I am absolutely furious that I have to go out of my way to rectify an issue that was clearly the fault of NYSC.

I have been overcharged and the charge was WITHOUT my authorization.

I noticed on October 1, 2018, that my AMEX was charged $29.99 instead of the usual $19.99 for my monthly membership fee. I immediately contacted your office (called the corporate number) and was told that the matter could only be handled with the gym that I am a member and only the gym could explain the additional ten dollar charge.

Today, October 2, 2018, I went to the gym and stated that my card was overcharged and the additional charge was placed on my card WITHOUT my authorization and without my permission.

I was blown away by the rudeness of this general manager! He told me there were mandatory fee increases! What?! Where was my notice? Where was my option to discontinue my membership since I am responsible for the amount of my charged to my account and I budget appropriately for this?

Moreover, I asked how was I notified of this change/ price increase since I was NEVER notified. He could not properly articulate as to how I was notified - he essentially became Stuttering Sam!

I am floored at the unprofessional-ism and the unauthorized use of my account! I have never accepted this increase and never authorized the use of my card. I authorized your company to bill me $60 dollars annually (at a prorated amount) and also $19.99 a month. This $29.99 fee was not consented to by me or any authorized to use my account.

I told the manager discontinue my account immediately since your company violated and used my card without my permission and knowledge. I am reporting this incident to my credit card company. I am also disputing this year's annual $60 charge!

Hello NYSC, I am enrolled as a member of the NYSC in Hoboken on 14th street. I am trying to cancel my membership because I am moving to a new location. I have emailed the manager have not received a response back. I also went to the location twice this past week, and they will not cancel my membership unless this manager Alejandra is present. I find this to be completely disrespectful and a poor business model. I am writing this complaint because this has been the most frustrating cancellation process I have experienced in my lifetime. I literally have to hunt this women down, and pray she is present. I am not going to write a letter it is 2018 that should not even be an option.

I came into the club at the end of Feb to inform I would be leaving the area and needed to cancel my membership. I was told to leave all my details and it would be cancelled which I did on a piece of paper with the front desk. Even though I have proof I did this and I'll be on your CCTV you have been stealing money still from my account for the last 7 months despite repeated emails I've sent with no response. I am now in the process of looking into legal action and will take unless you CANCEL my membership and repay me ALL the money you have illegally taken from me for 7 months.
My name is Marc Heal, email: [protected]@hotmail.com

After canceling my membership in August and filling out a form because that's what they said to do because I was moving they have failed to cancel my membership. Since the manager isn't in on fridays and is the only one that can cancel it, it still hasn't been done. The manager has be unreliable and doesn't follow up. After multiple calls and an email she has yet To cancel the membership. The first time I called she was at Starbucks, the second she wasn't there, and the third a conference call. If she can't handle her position and cant get back to customers she shouldn't be the only one canceling memberships? Now I was charged for September membership and babysitting and it's not right. It's not my fault she's not their on Friday's and can't handle her job. It is extremely rude and inconvenient especially when me and my family had been there for so long and given so much money to the gym.

I am representing Naphatrawi Supakham (membership # [protected]). She is a recent immigrant from Thailand with an extremely limited understanding of English. She signed a contract for a personal trainer and did not understand the stipulations of the contract. She asked me to cancel the contract after being billed more than $1, 000! When I went to the gym to cancel Samuel Vascones informed me that a 30 day notice was required which I find outrageous. He then said she would be billed $380 on September 21st, 2018 even though she is moving to Flirida and cannot come to the gym anymore.
Please stop this payment from being billed.
Thank you.

I've been a customer in NYSC about 11 months and cancelled my membership with my one month notice as requested of me when I signed in. after a long conversation I been promised by Fidi NYSC manger Arnold gonzales that I won't be charged the amount of the rest of my membership which was $47.99 and now (september 17th) i see i'm been charged another $10 for no reason after I already cancelled my membership! I tried calling to the location and speak with Arnold 3 times and left him several messages but everytime he is conveniently "busy" and been told he will call me back which he didn't. I tried emailing him too with no luck and when I asked for the corporate number I got a fake one! this is ridiculous and unprofessional behaviour by this location and I am really surprised that this is how i am been treated after all this time i've been a customer! I demand that someone contact me ASAP

Unfortunately I cancelled my membership because the prices continue to increase without services to match it. Steam rooms don't function properly, a rat crawled out of the toilet in the ladies restroom downstairs, classes fill up way too fast and I was not benefiting from this gym in any way. The only class I could get into and enjoyed was boxing.

Another reason I cancelled my membership is because when I had questions regarding the pricing of my membership I was placed on hold for 20-30 minutes waiting for Ricardo Ortiz to take my calls. He never answers his calls and I was told that he left or was in a meeting or not in his office. I was only able to reach him via email. The customer service at this NYSC City Hall location is non-existent.

When I came in to cancel I was not informed of the 45 days it would take to cancel nor was I informed of the "pro-rated amount" would be. I also was not informed that there would be a cancellation fee to which Ricardo Ortiz was very smug about. I will be taking my business to Blink down the street for a fair price and better customer service. This is the worst gym I've ever joined.

I've requested to cancel my membership multiple times, and have yet to have this accomplished. I was a member at the NYSC in Staten Island for over 3 years and decided to cancel my membership in August 2018, due to the managerial negligence and overall status of the equipment. I initially called over the phone to cancel, and was notified that I needed to come in person to do this. I visited the location around Tuesday August 14th and completed paperwork to end my membership immediately. To my surprise, I noticed the following month I was still charged on my bank account. This is completely unacceptable. I've attempted to resolve this issue multiple times and was unsuccessful. I've reached out to the manager of the gym, who is NEVER available. I've left multiple messages with staff members to receive a call back, and no response. I have never met more unprofessional and incompetent managers than I have experienced here at NYSC. When I finally get to talk to the manager, He tells me that he will "See if he can find it." And IF he finds it he can start the process and charge me a 29.95 cancellation fee. I requested a refund for this month as I had already cancelled over two weeks ago. The manager stated that "IF I finds the paperwork it would be a 29.95 fee to cancel anyway so I can just leave it and it will cancel out." This is completely unacceptable, I do not believe this manager is capable of issuing a refund, and I do not understand how they managed to lose my request and then expect me to pay the price. I am being charged yet another month due to this incompetence. The manager said if the attendant at the desk can "vouch for me that I filled out the paperwork then he can continue." I do not understand how a business can operate in this manner. I was also told that if he doesn't have my paperwork than he can't cancel my membership without me returning. This is a completely absurd request, as I am a professional who works multiple jobs and doesn't have time to waste. I am reaching out to you for a resolution as well as investigation of how the staff operate/ treat customers, specifically the manager. He was completely unprofessional, rude and quite frankly a scam artist in my opinion. I expect to see a resolution of this issue. I expect my membership to be cancelled effective 08.14.18, as initially requested. I expect a refund of all other cancellation fees on my account; for me to have to chase down the manager to do his job and then pay for the fee seems completely absurd at this point. I have had so many other unresolved issues and unexplained charges over the years with this gym. I was told I would be refunded for personal training sessions that were wrongly charged to my account only to find out the personal training manager had left the club as well and did not resolve the problem, I have no patience left for this gym. This cancellation issue needs to be resolved, I never want to step foot in this gym again or see it on my bank account statement as anything other than a refund.

Yesterday, 3 September 2018, I visited the Sunnyside NY Club to buy membership.
Upon going to the front desk I was greeted with "Can't you swipe yourself in?"
When I asked if there were any Specials, despite the Clubs wide internet advertising of Labor Day specials, the woman had no idea and said I must contact the manager.

I contacted the manager of the Sunnyside Club the next day. While she said there were no specials (fine) she asked me what to do about an employee greeting of "Can't you swipe yourself in?" I realized I was dealing with someone very young with little customer service or manage experience, and someone who didn't care.

The manager them offered to take my email to send me messages regarding specials, etc. I declined. It seemed a poor response to offer membership deals when management cannot run a club with class and efficiency.

After reading the numerous complaints on this board, I feel I dodged a bullet.