CB News The New York Times Did not issue refund

The New York Times review: Did not issue refund 13

Lara Why

Jun 22, 2008 11:17 am EDT

Review updated: Dec 04, 2023

Featured review

I subscribed to their online crosswords in 2007 for $39.95 for a year. They automatically renewed and charged my credit card, with out my consent, for another year in June 2008. They do not attempt to contact you that they are going to be charging you for another year of service, they do do this without permission or consent. I signed on to the nytimes.com website and fortunately canceled the subscription within days of my card being charged. I was upset to find that nytimes.com keeps all your information such as credit card #s stored on their website, but there is no way to delete your own account to avoid having this personal information readily available for anyone to see. So I emailed customer service asking for my entire account to be deleted. The next day I received an e-mail reply saying my crossword subscription has been canceled, thank you. I go back to NYTimes.com and my account and personal information is all still there. I e-mailed again, frustrated that 1) this person Oneeka seems to be the only customer service person, 2) she/he is not the sharpest knife in the drawer 3) this person obviously did not read or comprehend my first email. I e-mailed again and repeated my request, and finally the person got it right. Now I am waiting for my refund for the unauthorized crossword renewal charge and again email an inquiry, and again Oneeka replies "we have no record of your account." So now they are going to get out of giving me a refund. I should be refunded for the full amount per NYTimes.com's own refund policy:

http://www.nytimes.com/membercenter/faq/crosswords.html#crosswqa4 (accessed 6/22/08)

What is the refund policy for Premium Crosswords? Because Premium Crosswords requires you to download and install software, we will refund 100% of the price if you have difficulties with the download of this product and cancel within seven days of purchase. If you request a refund after seven days of purchase, we will grant a partial refund for the time remaining on your subscription. To cancel your Premium Crosswords subscription, visit the Purchase History area of Member Center, look for "Your Active Premium Products" and click on the "cancel this product" link next to your Premium Crosswords subscription. Follow the instructions on the next page and you should receive a pro-rated refund.

Gift subscriptions of Premium Crosswords are non-refundable. If you have any questions or encounter any problems, please e-mail Customer Service at [protected]@nytimes.com.

I am going to file a complaint with BBB (NYTimes is a member). Take home lesson: DO NOT SIGN UP FOR NYTIMES.COM CROSSWORDS SUBSCRIPION. They will subsequently charge your card year after year without your consent (I check my credit card statements frequently and carefully, but most people don't, and they will just pay the charge without even noticing it). They will refuse to refund the unauthorized payment. STAY AWAY FROM NYTIMES.COM ONLINE SUBSCRIPTION SERVICES.

13 comments

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Dr. Lewis Mustard

1 comments

Dr. Lewis Mustard

Oct 06, 2008 6:18 am EDT

In the past two weeks the Times has been delvered at 7am, almost two hours after the time I have received it for over the past year. However you view your obligation to deliver the Times earlier than 7am, I will cancel it. I leave for work by 7am and can just as easily buy it at a news stand. I am sure you hear this complaint regularly and continue to lose customers due to your excuse of allowing your carriers to deliver up until 8:30am daily.

JBig

1 comments

JBig of US

Mar 01, 2011 8:28 pm EST

The New York Times still has not given me a refund for a paper they were unable to deliver 4 months ago. I talked to 5 different employees at the NY Times about getting my refund, each of which promised that it would be there in 7-10 business days. Wrong. I am disgusted by the New York Times, and will read the Wall Street Journal from this point forward.

Mariki N

1 comments

Mariki N of US

Aug 20, 2018 11:40 am EDT

Delivery has become inconsistent, with the paper missing many days, or being left in the street instead of brought to my apartment door as it should.

Elizabeth Notter

1 comments

Elizabeth Notter of US

Dec 11, 2018 8:44 am EST

Verified customer

No paper today.

Roy Blum

1 comments

Roy Blum of US

Apr 30, 2019 5:39 am EDT

I have been a home delivery subscriber for thirty years. The delivery service has deteriorated over the past few years. It has come to the point where once a week my paper is not delivered. I want to know why. Phone numbers do not lead to a human being.

Linksman

1 comments

Linksman of US

May 12, 2019 12:21 am EDT

If I am not getting my paper del.on day its due, I dont want it the next day! this has been occuring too many times!Iff this continues, I will cancel my 23 years in a row subscription! my neighbors have already stopped delivery, due to this problem.I have written about this + no one is helping!

Dog daisy

1 comments

Dog daisy of US

Sep 07, 2019 4:41 am EDT

Attempted to cancel my subscription and spoke to three different departments all of them said they were unable to cancel and I had a contact another department ( even though all of them work for the NY Times and theirs was is the customer service number I was given to cancel ).

They make it impossible to cancel a subscription. Crooks they are.

Anthony M. Abraham

1 comments

Anthony M. Abraham of US

Oct 07, 2019 12:44 pm EDT

I have no delivery of NYT, Barrons or WSJ.

This is disgraceful.

Anthony M. Abraham
19 Benedict Place
Carmel, NY 10512

Clive Phillips

1 comments

Clive Phillips of US

Dec 14, 2019 5:42 pm EST

This is the 2nd day with no de!I very
Called in yesterday about Saturday now Sunday

Please credit the account

Norbert Strauss

Teaneck NJ 07666, US

1 comments

Norbert Strauss of Teaneck NJ 07666, US

Sep 03, 2022 7:44 pm EDT

Verified customer

I did not receive the paper delivery today again. Please credit my account

Norbert Strauss

R P MacGillivray

Williamsburg, US

1 comments

R P MacGillivray of Williamsburg, US

Nov 22, 2022 11:02 am EST

Both the Business and the Opinions sections are missing from the NYT I received this morning. Why?

Roderick MacGillivray

166 The Maine

Williamsburg, Va 23185

giornalista

reisterstown, US

1 comments

giornalista of reisterstown, US

Feb 25, 2023 11:07 am EST

Verified customer

I did not receive the Sunday New York Times on Sunday (February 19, 2023) @ 7:00 AM. My address is 3823 Timber View Way, Reisterstown, Maryland 21136. This has happened on three earlier occasions with no follow up

GPthakkar

1 comments

GPthakkar of US

Dec 04, 2023 4:31 pm EST

I am unable to find any link to cancel my New York Times digital subscription.

It is EXTREMELY easy to *upgrade* my subscription (by paying extra), but near impossible to easily cancel my subscription.

The New York Times - Consistently missed papers 23

Resolved

The New York Times - Ripped off 3

The New York Times - Consistent non-delivery 4

The New York Times - Home delivery is terrible 2

The New York Times - Digital subscription fraud

The New York Times - Nyt sunday paper delivery (fails, again and again and again)

The New York Times - Home delivery about newspaper

The New York Times - Delivery, customer service

The New York Times - Late paper delivery again

The New York Times - Never been delivered 1

Resolved

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