Next Deal Shop’s earns a 3.0-star rating from 83 reviews, showing that the majority of online shoppers are somewhat satisfied with their purchases.
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- Reviews only
- Complaints only
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- Unresolved
- Replied by the business
- Unreplied
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Lighted Christmas Tree - I ordered 2 sets of 2
I ordered these Christmas decorations on December 9. They were to ship right away. The sticker says December 14. They arrived on December 27. Too late! I actually received "offers" to buy these at 1/2 price before mine arrived!
I tried contacting the company to find the order, but had no success.
I am trying to return it, but it will cost more than the purchase price.
I tried the phone number, but it is not working.
Claimed loss: $47.48
Desired outcome: Please refund the purchase price.
Confidential Information Hidden: This section contains confidential information visible to verified Next Deal Shop representatives only. If you are affiliated with Next Deal Shop, please claim your business to access these details.
2 summer dresses
Can't find anyone to talk to or answer me I order June 3 over month no hear nothing communication nothing I like those 2 colors I order
Desired outcome: Please deliver
Hand held grass clipper
10/30/20
To: Next Deal Shop Cc: [protected]@hotmail
Why are you not responding?
I have done everything you asked me to do.
I have your product which took more than 2 months to receive and then failed to operate immediately after receiving.
Please help,
Bill Bradley
Sent from Mail for Windows 10
From: Bill Bradley
Sent: Saturday, October 10, 2020 12:31 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly or to whom it may concern,
Please review below string…
This is my 3rd request to close this case.
I have done EVERTHING you requested and yet you do not respond.
Please send my refund asap and advise status.
If you do not do what you promised i.e., Below, I will contact credit card company once again.
A few days ago I received notification from Discover (credit card) that the dispute has been closed.
I have been re-billed the original amount and Next Deal Shop has been re-credited with the sale.
Re: As we do not have access to your funds during this time, we are not able to process any refund.
Your response is required.
Bill Bradley
From: Bill Bradley
Sent: Thursday, September 24, 2020 1:22 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly,
Its' been 8 days and there has been no response.
Please advise,
William Bradley
Sent from Mail for Windows 10
From: Bill Bradley
Sent: Wednesday, September 16, 2020 3:32 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly,
Please process aforementioned refund as soon as possible.
Will you be issuing a call tag?
Thanks,
William Bradley
Sent from Mail for Windows 10
From: Next Deal Shop
Sent: Tuesday, August 18, 2020 11:32 AM
To: William Bradley
Subject: Re: William Bradley shared "Grass Clipper battery .mp4" with you
Dear William,
We notice that you have opened a dispute for this order.
In this situation, we suggest you close the dispute that you have opened.
If you decide to keep the dispute in place, it could take up to 120 days before a final decision is made by your payment provider.
As we do not have access to your funds during this time, we are not able to process any refund.
If you have any other questions, please feel free to contact us.
Have a Great Day!
Kelly King
Your NDS returns agent.
{#HS:[protected]-384555#}
On Tue, Aug 18, 2020 at 3:24 AM HKT, William Bradley wrote:
Hi Tessa,
William Bradley ([protected]@hotmail.com) invited you to view the file "Grass Clipper battery .mp4" on Dropbox.
William said:
"this mp4 file for Kelly King. from William Bradley - re: grass clipper battery"
View file
Enjoy!
The Dropbox team
Report to Dropbox
© 2020 Dropbox
On Mon, Aug 17, 2020 at 2:41 PM HKT, Next Deal Shop wrote:
Dear William,
In your video, can you show us that the batteries are correctly inserted?
We look forward to receiving your reply
Have a Great Day!
Kelly King
Your NDS returns agent.
On Sun, Aug 16, 2020 at 3:45 AM HKT, William Bradley wrote:
Hi Tessa,
William Bradley ([protected]@hotmail.com) invited you to view the file "grass Clipper - 2.mp4" on Dropbox.
William said:
"From William Bradley i hope u have access to drop box. plz confirm receipt. The actual file size is 156mb. It is an mp4 file I cannot zip it. Due to file size it cannot be attached to your web contact site or your fb msgr."
View file
Enjoy!
The Dropbox team
Report to Dropbox
© 2020 Dropbox
On Fri, Aug 14, 2020 at 3:50 PM HKT, Next Deal Shop wrote:
Dear William,
We are very sorry to let you know that we only received a photo from you, it seems your video was not successfully uploaded.
If your video is too large to attach, we recommend you to upload it to Dropbox and send us the link, or you could send us the video via Facebook messenger:https://www.nextdealshop.com/pages/contact-us
You can find the instructions for Dropbox here: https://bit.ly/2G9YZiq
We look forward to receiving your reply
Have a Great Day!
Kelly King
Your NDS returns agent.
On Fri, Aug 14, 2020 at 5:25 AM HKT, William Bradley wrote:
Attached is video. Please refund.
On Tue, Aug 11, 2020 at 3:27 PM HKT, Next Deal Shop wrote:
Dear William,
I'd like to explain to you why we ask for a video that shows the issue:
Normally when there is a warranty situation, a customer would return the product to the store or manufacturer for warranty service (at their own expense).
We on the other hand, offer a different service option, that avoids long waiting times and could avoid the need for returning anything to us.
What we offer is this; send us a video that shows the product is defective. Once received, our returns and warranty department checks the video and can determine if the unit is faulty or not. In the case of doubt, we will settle it in favor of the customer.
However, if the video does not show any evidence of a faulty product, we will request a return of the product for further inspection.
We hope you understand that by asking for a video, we are actually assisting you in a faster way to resolve your case.
However, if you really do not want to send us the video, we will gladly assist you with the return instructions.
Please let us know how you wish to continue with your warranty case.
Have a Great Day!
Kelly King
Your NDS returns agent.
On Tue, Aug 11, 2020 at 6:06 AM HKT, William Bradley wrote:
The item was packaged ok - not physically damaged.
The item looked fine.
The defect happened immediately when first turned on.
It has not been used for the purpose for which it was designed.
The item as it sits looks fine - a picture would not show any defect.
This has gone on long enough - 2 months to receive - not working - 2 weeks of correspondence.
I do not want another unit - I want a complete refund - if you refuse I will contact my credit card Co.
This must be immediately mitigated to my full satisfaction.
Sincerely
William C. Bradley
On Tue, Aug 11, 2020 at 5:49 AM HKT, Next Deal Shop wrote:
Dear William,
It is great to hear from you.
We are very sorry to hear that you are having a problem with your item.
I would like to ask you to send us a video showing the issue.
With this video we can determine what's wrong, and send you a replacement directly.
By sending us a video, we can also avoid the need for returning the item to us.
If you don't mind, could you please let us know:
• If any parts were damaged or unstable
• If the item didn't work from the start
• How you used this item
• What you think may have caused this malfunction
We sincerely hope that we can remedy this problem and provide you with a satisfying shopping experience.
We look forward to receiving your video, so we can continue to support you.
Have a Great Day!
Alice Jones
Your NDS returns agent.
On Tue, Aug 11, 2020 at 5:33 AM HKT, William Bradley wrote:
This will be the 4th time I have written to this organization…
First, I wrote to your customer contact on your website,
2nd after not receiving a response from above I wrote to same contact point, still no response.
3rd I responded to your request for a customer survey letter and responded anguishly.
So here we go again! I have been very patient to this point.
After waiting 2 months to receive the grass clipper I purchased the recommended batteries and charger [$100].
When I first tried to turn it on it failed ( it would momentarily went on then off ) the on/off switch is defective.
When I tried to connect the handle extension it would not screw on - plastic piece just rotated without screwing on.
At this point you need issue a full refund and issue a call tag at your expense for item return.
This must be immediately mitigated to my full satisfaction.
Sincerely
William C. Bradley
Desired outcome: refund
Is Next Deal Shop Legit?
Next Deal Shop earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Nextdealshop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nextdealshop.com you are considering visiting, which is associated with Next Deal Shop, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Next Deal Shop have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Nextdealshop.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Nextdealshop.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Next Deal Shop.
However ComplaintsBoard has detected that:
- Nextdealshop.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nextdealshop.com may offer a niche product or service that is only of interest to a smaller audience.
Hand held grass clipper
10/30/20
To: Next Deal Shop Cc: [protected]@hotmail
Why are you not responding?
I have done everything you asked me to do.
I have your product which took more than 2 months to receive and then failed to operate immediately after receiving.
Please help,
Bill Bradley
Sent from Mail for Windows 10
From: Bill Bradley
Sent: Saturday, October 10, 2020 12:31 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly or to whom it may concern,
Please review below string…
This is my 3rd request to close this case.
I have done EVERTHING you requested and yet you do not respond.
Please send my refund asap and advise status.
If you do not do what you promised i.e., Below, I will contact credit card company once again.
A few days ago I received notification from Discover (credit card) that the dispute has been closed.
I have been re-billed the original amount and Next Deal Shop has been re-credited with the sale.
Re: As we do not have access to your funds during this time, we are not able to process any refund.
Your response is required.
Bill Bradley
From: Bill Bradley
Sent: Thursday, September 24, 2020 1:22 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly,
Its' been 8 days and there has been no response.
Please advise,
William Bradley
Sent from Mail for Windows 10
From: Bill Bradley
Sent: Wednesday, September 16, 2020 3:32 PM
To: Next Deal Shop
Subject: RE: William Bradley shared "Grass Clipper battery .mp4" with you
Kelly,
Please process aforementioned refund as soon as possible.
Will you be issuing a call tag?
Thanks,
William Bradley
Sent from Mail for Windows 10
From: Next Deal Shop
Sent: Tuesday, August 18, 2020 11:32 AM
To: William Bradley
Subject: Re: William Bradley shared "Grass Clipper battery .mp4" with you
Dear William,
We notice that you have opened a dispute for this order.
In this situation, we suggest you close the dispute that you have opened.
If you decide to keep the dispute in place, it could take up to 120 days before a final decision is made by your payment provider.
As we do not have access to your funds during this time, we are not able to process any refund.
If you have any other questions, please feel free to contact us.
Have a Great Day!
Kelly King
Your NDS returns agent.
{#HS:[protected]-384555#}
On Tue, Aug 18, 2020 at 3:24 AM HKT, William Bradley wrote:
Hi Tessa,
William Bradley ([protected]@hotmail.com) invited you to view the file "Grass Clipper battery .mp4" on Dropbox.
William said:
"this mp4 file for Kelly King. from William Bradley - re: grass clipper battery"
View file
Enjoy!
The Dropbox team
Report to Dropbox
© 2020 Dropbox
On Mon, Aug 17, 2020 at 2:41 PM HKT, Next Deal Shop wrote:
Dear William,
In your video, can you show us that the batteries are correctly inserted?
We look forward to receiving your reply
Have a Great Day!
Kelly King
Your NDS returns agent.
On Sun, Aug 16, 2020 at 3:45 AM HKT, William Bradley wrote:
Hi Tessa,
William Bradley ([protected]@hotmail.com) invited you to view the file "grass Clipper - 2.mp4" on Dropbox.
William said:
"From William Bradley i hope u have access to drop box. plz confirm receipt. The actual file size is 156mb. It is an mp4 file I cannot zip it. Due to file size it cannot be attached to your web contact site or your fb msgr."
View file
Enjoy!
The Dropbox team
Report to Dropbox
© 2020 Dropbox
On Fri, Aug 14, 2020 at 3:50 PM HKT, Next Deal Shop wrote:
Dear William,
We are very sorry to let you know that we only received a photo from you, it seems your video was not successfully uploaded.
If your video is too large to attach, we recommend you to upload it to Dropbox and send us the link, or you could send us the video via Facebook messenger:https://www.nextdealshop.com/pages/contact-us
You can find the instructions for Dropbox here: https://bit.ly/2G9YZiq
We look forward to receiving your reply
Have a Great Day!
Kelly King
Your NDS returns agent.
On Fri, Aug 14, 2020 at 5:25 AM HKT, William Bradley wrote:
Attached is video. Please refund.
On Tue, Aug 11, 2020 at 3:27 PM HKT, Next Deal Shop wrote:
Dear William,
I'd like to explain to you why we ask for a video that shows the issue:
Normally when there is a warranty situation, a customer would return the product to the store or manufacturer for warranty service (at their own expense).
We on the other hand, offer a different service option, that avoids long waiting times and could avoid the need for returning anything to us.
What we offer is this; send us a video that shows the product is defective. Once received, our returns and warranty department checks the video and can determine if the unit is faulty or not. In the case of doubt, we will settle it in favor of the customer.
However, if the video does not show any evidence of a faulty product, we will request a return of the product for further inspection.
We hope you understand that by asking for a video, we are actually assisting you in a faster way to resolve your case.
However, if you really do not want to send us the video, we will gladly assist you with the return instructions.
Please let us know how you wish to continue with your warranty case.
Have a Great Day!
Kelly King
Your NDS returns agent.
On Tue, Aug 11, 2020 at 6:06 AM HKT, William Bradley wrote:
The item was packaged ok - not physically damaged.
The item looked fine.
The defect happened immediately when first turned on.
It has not been used for the purpose for which it was designed.
The item as it sits looks fine - a picture would not show any defect.
This has gone on long enough - 2 months to receive - not working - 2 weeks of correspondence.
I do not want another unit - I want a complete refund - if you refuse I will contact my credit card Co.
This must be immediately mitigated to my full satisfaction.
Sincerely
William C. Bradley
On Tue, Aug 11, 2020 at 5:49 AM HKT, Next Deal Shop wrote:
Dear William,
It is great to hear from you.
We are very sorry to hear that you are having a problem with your item.
I would like to ask you to send us a video showing the issue.
With this video we can determine what's wrong, and send you a replacement directly.
By sending us a video, we can also avoid the need for returning the item to us.
If you don't mind, could you please let us know:
• If any parts were damaged or unstable
• If the item didn't work from the start
• How you used this item
• What you think may have caused this malfunction
We sincerely hope that we can remedy this problem and provide you with a satisfying shopping experience.
We look forward to receiving your video, so we can continue to support you.
Have a Great Day!
Alice Jones
Your NDS returns agent.
On Tue, Aug 11, 2020 at 5:33 AM HKT, William Bradley wrote:
This will be the 4th time I have written to this organization…
First, I wrote to your customer contact on your website,
2nd after not receiving a response from above I wrote to same contact point, still no response.
3rd I responded to your request for a customer survey letter and responded anguishly.
So here we go again! I have been very patient to this point.
After waiting 2 months to receive the grass clipper I purchased the recommended batteries and charger [$100].
When I first tried to turn it on it failed ( it would momentarily went on then off ) the on/off switch is defective.
When I tried to connect the handle extension it would not screw on - plastic piece just rotated without screwing on.
At this point you need issue a full refund and issue a call tag at your expense for item return.
This must be immediately mitigated to my full satisfaction.
Sincerely
William C. Bradley
Replied
Non-receipt of order: us-[protected]
On 08/18/2020, I ordered 2 each bee keeper sets and have
Yet to receive the the items!
J l bryant [protected]@yahoo.com I keep getting offers, daily! Some of the merchandise I like and would order, but until someone gets on the ball and send me the items I paid for! This is ridiculous! Don't send we any more offers until you either send me my bee keeper sets or refund my money! If I haven't heard anything in three working days, i'll alert pay pal!
The complaint has been investigated and resolved to the customer's satisfaction.
First of all we would like to thank you for your feedback.
Due to the global outbreak, the delivery time might extend a bit longer because flight schedules have been cancelled and changed everyday. In addition to that, couriers extended their delivery time as well.
Therefore we are trying our best way to assist you and using the best way to deliver your order as soon as possible.
Please do not worry, we will make sure that your order will be delivered to you.
For more information or support, we suggest you to contact our customer service team directly by sending us an email to info@nextdealshop.com to assist you with your case as soon as possible.
Thank you for your patient and once again we truly apologize for the delay
Replied
Solar powered led bee string lights
Mary Hartnett, 2801 North Broom Street, Wilmington, DE 19802.
Received two strings of solar powered bee lights. Put them out on a bush... no lights. Moved stake to another position, no lights. Took them off and laid them on a flat surface with no obstructions... no lights. Please tell me how to return these lights for a credit. E-mail at [protected]@aol.com or call [protected].. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your review.
As we cannot see any order information from you here, we are not fully able to support you here.
However, we would request you to contact our customer service department, who are able to assist you with this and solve any issue you are facing with the product.
Normally, if our customers receive a faulty product, we ask our customer to provide us a photo/video as a supporting document to send to our relevant department. Once they approved we are able to arrange a replacement for you.
We apologize for any inconvenience caused at this time.
Replied
Face masks, traction pillow, bee string lights
7 April 2020
ORDER #: US-[protected]
1 x Solar-Powered LED Bee String Lights
Shipped Tracking #: WNBAA0093213815YQ
1 x Pain Relief Neck Traction Pillow - Great for Neck Pain!
Shipped Tracking #: WNBAA0093213815YQ
1 x 10 Pcs 3D-Fit Disposable Face Masks (KN95) (comparable to N95/ EU FFP2)
Shipped Tracking #: WNBAA0093213815YQ
I have been sending complaints to you on Messenger and all I get is reference to my order indicating shipped and yet the order has not left the airport in Shenzhen since the 19th. You do not answer my questions you only respond with automatic answers. You never told me until after the order was placed that you only ship when all items are collected. I needed you to ship my masks now - this is a health issue, you never indicated how long I would have to wait... This is misleading since I have been waiting since the 7th
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all we would like to thank you for your feedback.
Due to the global outbreak, the delivery time might extend a bit longer because flight schedules have been cancelled and changed everyday. In addition to that, couriers extended their delivery time as well.
Therefore we are trying our best way to assist you and using the best way to deliver your order as soon as possible.
Please do not worry, we will make sure that your order will be delivered to you.
For more information or support, we suggest you to contact our customer service team directly by sending us an email to info@nextdealshop.com to assist you with your case as soon as possible.
Thank you for your patient and once again we truly apologize for the delay
Replied
Product
Next Deal Company is not legit. They are from China and scamming innocent people. BEWARE. I'm sure their daily revenue is monumental from taking advantage of people all over the World!
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all we would like to thank you for your feedback.
I would like to inform you that we are an international company where we have our warehouse and offices in different countries, however our main office is located in Hong Kong.
We provide all kind of information needed for our customers once they have placed an order with us and before as well. If you need further information you can always visit our website www.nextdealshop.com
Hope this could clarify your misunderstanding and if you need further assistance, please do not hesitate to contact our customer service team by sending us an email to info@nextdealshop.com
Replied
super solar powered motion sensor light
I bought a Super Solar Powered motion sensor light from Next Deal Shop and it work for a month and it stop working. Its in the Sun also and will not come on. I want a refund or another light sent out and a shipping label to send this sorry one back that will not work.
Kathy Elmore
2657 Peeler Road
Vale NC 28168
I want something done about this asap
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for taking the time to leave your review.
As we cannot see any order information from you here, we are not fully able to support you here.
We would like to inform you that our return policy is shown on our website:
https://www.nextdealshop.com/pages/cancellation-return-refund
Our customer service may be able to find a custom solution for your case.
We ask that you reply to their last email with a reference to your review.
We look forward to your email.
Easy bird solar fountain
The Easy Bird Solar Fountain was advertised to include 4fountain heads & 2 attachments.
When delivered there were NO fountain heads or attachments
Contacting the company has had no result - they repeatedly ask for photos which I have sent, but they ask for packaging photos which are no longer available.
The company does not appear willing to supply the missing items.
Thank you
Bluetooth smart beanie
I ordered a Bluetooth Smart Beanie in Dark Grey and paid for by PayPal on December 2, 2019. Have not received an email showing confirmation of order or shipping information. Only email I received was from PayPal showing that a payment of $24.82 Canadian was sent to Next Deal Shop Limited.
Please respond to [protected]@hotmail.com concerning this order. Thank you
Bluetooth visor speaker
I placed this order and have not received it money has come out of my account. When will it arrive. I thought l would have this devise within 48 hours. Please advise as l cant even do a stop payment as l am nervous this was not a reliable site. Please contact me phone email. Or just ship it asap.
Tracey hicks
1178 adelaide st n
London on
Canada
N5y2p2
[protected]
Can someone please email me at [protected]@gmail.com or at [protected]@gmail.com
As l am unsure of which l used.
Replied
Products
I bought 4 items (2 the same) and nothing is as I saw
Rocks.. I have had my rocks in the sun for 5 days and at night... nothing... though the ads states just put them in the sun and at night you'll see them, So UNLESS I purchase a black light, I bought blue and green rocks..
Glow tape. I put the tape on my motorcycle and have ridden around until evening... my tape is NOTHING like the tape in the ad on your site. very disappointed as I really thought this would help motorist see me at night
the spiral scone.. I did watch the video before I purchased it. I didn't hear or see any hardwire connections. The package came with no INSTRUCTIONS.. so as I am not an electrician, I would like to make sure where and how to install this light, but again, I don't ever recall hearing it had to be hardwired... again.. disappointed.
I so wanted everything to be great... this was my test (sample shipment)...
The company has fraudulently advertised products that don't do what your ad's represent and then refuse /ignore and totally disregard the complaints from the customers that keep you in business. Such a Scam... Need to stop buying products from china.
The complaint has been investigated and resolved to the customer's satisfaction.
We truly apologize that you have received faulty products from us, however please do not worry, we have a warranty period of 60 days on our products, starting from the day we receive the order.
Please contact our customer service team to assist you as soon as possible, send us an email to info@nextdealshop.com
We look forward from your email and again we apologize for any inconvenience caused.
Replied
Solar powered led flower lawn light
I purchased 6 of these flowered solar lights and sadly not one works I've contacted the Next Deal Shop on several occasions and I've not recieved not one response to my emails... this is sad and I'm upset and it seems like there's nothing that I could do but accept the fact that Nest Deal Shop is a fraud and pitiful company... u see I'm requesting working lights. But now I want and request a full refund ASAP
Sorry pathetic and disgraceful company I’ve ever dealt with.. people beware.. never ever send money or order from the company it’s a rip off and don’t stand behind their products or sales u buy in the United States and they ship from some state and city in China.. coustomers beware again beware never ever never ever buy from Next Deal Shop
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for writing a feedback to us, we would like to apologize for any inconvenience caused.
We are an international company that our main office is based in Hong Kong, however we have different warehouses in different countries, therefore in some occasion we will ship some of our products from our China warehouse, however to best assist our customer, we have a customer service team that will reply to our customers within 12 to 24 hours from your request, if you could send us an email once again to info@nextdealshop.com we are willing to assist you with your order.
Our customer will have a 60 days warranty, if they could show us the faulty product by providing us a photo/video, we can send a replacement for the same product for free.
Hope it will clarify your concern, we always try our best to assist your customer and be satisfy with our product.
We look forward from your email and to solve your case.
Replied
Led garden lights
I ordered 12 little garden lights for $110. The ad looked cute but they did not throw off very much light (didn't light anything at all). I was given an RMA and told I would get a refund. The RMA required that I send them back to China not their US address (item was shipped from US). The cheapest rate at the USPO was $75 and they don't pay fore shipping items back - in order to get weight down some to lower cost had to take one out (so no return on that one). It still cost $52. Their customer service is no help and are terrible. If you advertise as a US company, and ship from US, you need to stand behind your product in the US. I am so disgusted. Buyer beware.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry for the wrong warranty days stated in our previous message, we offer up to 60 days for our return policy, in addition we have information related to our company, we are not a U.S company, we are an international company with different warehouse, however we do not have a warehouse in U.S therefore we still need our customer to follow our policy that all the returns need to be in the same address which is an address from our China warehouse, if you need further information please visit our website at the link below:
https://www.nextdealshop.eu/pages/cancellation-return-refund
Thank you for your comments, we are truly sorry to hear about your experience, however if you could send us an email to info@nextdealshop.com our customer service team will be assisting you and following up with your case, if you need further information related to our return policy, please do not hesitate to visit our website. We provide to our customer options, if the product is faulty customer can send us a video proof so that we can proceed with a replacement for free, for return policy, we still need the product back so that we will be able to refund to our customers, our return policy is up to 90 days, in addition, we are able to offer you a store credit for the return shipping fee as we shown in our website.
Please keep updating with our customer service team so that we will be able to assist you as soon as possible.
Replied
Mini robot vacuum cleaner
Bought the vacuum cleaner & it never worked. Only the charge light would go on - nothing else! I contacted them by email. They told me to make a video showing the problem. I did that. Nothing! I emailed again. Nothing! How hard is it to return something from this company when it doesn't work at all? Would never order again & am recommending that others do not either. Frustrating!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review and we are sorry to your incident, however we would like to inform you that we have been following up with your case based on our data based in our messages, however please do not worry, we will be sending your request to our customer service team to send you an email to follow up with your case and if you are able to show us the video of the faulty product that is it not working, we will send you a replacement of the product.
Again we apologize for any inconvenience caused, if you need further assistant, you can always send us an email as well to info@nextdealshop.com
Replied
Denim dress
I ordered a denim dress and a necklace from your company on March 10th and paid with paypal a total of $44.98. I have yet to have an email stating it was received or has been shipped. The Invoice item # is c7674360528944.1 Please let me know when I can expect my shipment. I would love to order from you in the future so I am hopeful this can be resolved and I can expect my shipment.
Thanks,
Karla
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for you comment and we hope that you will order from us again too.
Please do not hesitate to contact our customer service team so that we will be able to assist you with your order, we will be able to help you and reply your request within 12 - 24 hours. Our customer service email is info@nextdealshop.com
We look forward from your email.
Replied
Dandelion solar light
I saw the solar dandelion mobile on Facebook couple of months ago approximately. I couldn't afford to purchase it. The next day I told my daughter she let me look on amazon to see if they are cheaper. They were cheaper and she ordered for me about ten dollars cheaper. Today a package on my porch. I said to self I haven't ordered anything. Open box surprise a set of dandelion solar. I knew I didn't order this. Right away went to bank acct. and there you have " stolen " out of my acct. please show me my order. I am aware of every cent I have. I live on poverty level and cannot splurge. Thank you, [protected]@icloud.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for giving us a review from our service, however I would like to inform you that we are unable to take any transaction in your bank account since we do not have any private information from our customers, we are from NextDealShop and if you did make an order with us please do not hesitate to contact our customer service team so that we will be able to follow up with your case, however if you placed an order with Amazon please contact them so that they will be able to assist you.
Replied
Unusable damaged products received from you...
I purchased three inflatable large balls and a pump from you. The balls have holes in all of them and the pump does not work. I am requesting a refund or replacement please very disappointed children.
Sku 1/sku2/sku3/sku4.. Posted from cronulla nsw.
Order no. [protected].
My name. Leticia Del Villar. mobile no. [protected]. [protected]@gmail.com
Kind regards leticia.
Hi. I just sent a email to you and i appolagise i sent it to you by mistake meant to go to different company.
Thank you for your understanding .Have a great day. Leticia Del Villar
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review and we will definitely take your feedback and improve the quality of our product, if you need further assistance please send an email to info@nextdealshop.com so that our customer service team will further assist you.
Again we apologize for any inconvenience caused.
Replied
Solar powered sensor light
Sensor light Solar powered, dies not work. In sunlight 6-8 hours, the pin provided does not turn on the light, either does a paper clip, suggested. Sent from, Dept Ca# 123, 13725 Pioeline Ave, Chino Ca 91710
Tracking # [protected] 57
No invoice in the box
This is defective, please send a return label and I want a full credit.
Thank you,
Mary Beth Schriver
[protected]@yahoo.com
Need this returned dies not work...
The complaint has been investigated and resolved to the customer's satisfaction.
First of all thank you for your review, and we will improve the quality of our product, please be reminded that if you are able to send a video as a prove of the faulty product, we will be able to send a replacement for you, however we do not have any information from you order, please contact our customer service team at info@nextdealshop.com so that we will be able to follow up with your case.
Again we apologize for any inconvenience caused, hope that we will see your email soon.
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