Steve's Blinds & Wallpaper
Reviews and Complaints

February 2024 - I ordered 10 Vertical Blinds and paid a total of $1,950.00. As of May 27, 2024, I haven't received anything! The website has been down since March 2024. I have emailed customer service numerous times, and I haven't received a response. I plan on reporting Steve's Blinds to the Better Business Bureau and pursuing things through legal channels. DO NOT buy from Steve's Blinds!

Order #C1427195, placed on December 31, 2023, for six shades has not been completely received. Received only the three Steve's Exclusive Collection Better Light Filtering Fabric Roller shades ordered. I am missing the three Bali Woven Wood Natural Shades in Color 80727 Sahara. There has been no way to contact Steve's Blinds and Wallpaper to check on or resolve this issue.

I placed an order with Steve’s Blinds in June 2023 and payment was withdrawn from my checking account June 10th. I waited for delivery and at about week 2 I called to get a shipment update. I was told they could not fulfill the order because their distributor no longer sold the fabric I chose. So I canceled my order and was told I would receive a full refund in 5-7 business days. It has been 3 weeks now and still no refund. I have repeatedly called and spoke with Jasmine who contacts their accounting department but she apparently can’t do anything further and I’m told there is no contact number to the accounting dept that I can call.. At this point I am beginning to think unless I get legal representation I will not be getting a refund. I have no blinds and cannot get my money back. Starting to think this business may be a scam to swindle people.

On 7/2/22 I ordered ten custom blinds paying over $1,800.

On 7/17/22 I received one - the smallest of the ten.

After 2o contacts, two months and 6 broken promises I still have not received the other nine.

They are really good at pointing the finger at their suppliers and shippers but miserable at following up with them. They want me to do that for them! But I have no clout.

Thus this post.

I order 4 blinds in November. They ship out 3 and one was missing. I emailed them and call them and still didn't get my blind.

On the paper was saying there were 2 binds in the box and actually it was just one. Horrible customer service !

I ordered two shutters on 9/4/2019 (order # C1265863).

I placed this order at the beginning of SEPTEMBER (9/4).
On 9/11 I sent updated measurements because I sent the wrong measurements. I was charged an additional fee for this mistake. On 10/3 I received an email advising the order had shipped. I did not hear from your company at any time between 10/3 and 10/15. On 10/15 I went on my order page and was able to contact the shipper directly and they advised that they have been unsuccessfully trying to reach me but was given the wrong contact number. On 10/16 I received the order; and on 10/16 I took pictures that I emailed back to the company because the two shutters were the wrong sizes and the larger shutter was missing a frame. I told the customer service woman I wanted these shutters returned and the correct shutters shipped; she advised that the engineers are reviewing my order. It is now the beginning of NOVEMBER and my order has not been corrected.

I do not get contacted by anyone. If I don't call I do not hear from your company. More important, please stop telling me the same story you have been telling me for the past few weeks: I do not want to know that the manufacturer is in California and that you received notification late in the day that the missing frame is going to be shipped LAST week. Stop telling me this garbage. I do not want to do business with your company. All I want right now is for your company to come and get these shutters and for your company to give me my money back.

This has been the WORST shopping experience! This has been two months of pure torture. I am extremely angry. Your representatives have zero customer service skills. I do not want to call customer service again. All I want is for your company to come and get these shutters and for your company to give me my money back. I do NOT want to be contacted about any other resolution.

This companies communication after the sale is atrocious! I purchased blinds from them in March 2018 for my den. This May 2019, I contacted Steve's Blinds via email (because I don't have phone access during my work day) to ask about an issue with one of the larger blinds that I purchased, several of the slats were warping. I inquired if there was a warranty on the blind, after a couple of days Blair responded to me and ask that I send photos of the blind...I did and she advised that the product had a 5 year replacement warranty and that the"factory" would warranty the blind and send me a new one. I was told that the blind had an estimated ship date of 6/14/2019. I contacted Steve's blinds on 6/25/2019 because I had not received the replacement blind. I received a an email stating that the bottom rail was out of stock and customer service would advise and estimated date for the back ordered item. Five days later I had to contact Steve's Blinds because, as promised I did not get a response from them.

We do apologize for the delay in your order after speaking to the factory it was found the material is currently on backorder, as now there is no date of arrive backorder could be 4-6 weeks. We do apologize and will keep you updated in regards to your replacement blind...that was the message I received July 3, 2019.
My response: the backorder time...is that 4-6 weeks from when I first contacted you on the 6th of June or from your last email on July 3, 2019. The blind is "literally" falling apart now. Their reponse: This back order time is from the last email sent on 7/3, there is a new date of 9/1/19 we do apologize for the delay in your order. Once we have more details we will send an updated email with all details. We do apologize for the delay in your replacement order. My response: Thank you for the update.
This seems a bit ridiculous to me. I feel like I am just being stalled here, while I have a product that allegedly has a 5 year warranty. I am totally frustrated.7/25/2019
Fast Forward to 9-4-2019: my email; Hello, well we are at September 4, 2019 and I STILL have not heard anything from you on a possible shipping date for the replacement blind. My initial correspondence was June 6th almost 3 months ago. Please advise what is going on with this. No response so, I contacted the online chat and spoke with Janice who did her very best to be helpful..here's my next email to Steve Blinds on 9/17/2019..(after I was told that the would refund the amount of my order because they had no idea when the replacement part would be available.
Good morning,
So, I spoke with "Janice" via your on line chat on 9/5/2019 at 3:17pm and after being told once again the replacement blind was not available..I was told that the amount of $172.62 would be refund to my credit card for the blinds purchased because your company obviously can't get the product to honor the warranty

Well, here we are once again 12 days later and I still do not have that amount credited to my credit card. Please advise what the hold up is now.

Their response: Hello Sherri,
I am showing your refund was completed on 9/6 in the amount of $172.61, all funds were returned to your original form of payment.
My response: I just checked the credit card that I used to charge the blinds and there is NO amount credited in that amount. Did you send a check?, although I used a Walmart MasterCard ending in **** for the original charge and incidentally that is the card that I "just" checked and do not see a credit.
Then I receive this email:
Joshua Brandal
Thu, Sep 19, 1:29 PM (4 days ago)
Dear Sherri,
I have spoken with our merchant services. Can you confirm, is the account still active for the card ending in ****? They advised that if the account was closed the refund will error/reject. If you have received a new card since last year, that is ok, as long as it is the same account. Please confirm.
Sincerely,
Joshua Brandal

Manager

Steve's Blinds and Wallpaper

sales@stevesblinds.com

248-690-3485 Direct

800-548-5711 Sales

800-548-6008 Customer Service
After receiving this message I emailed Joshua my entire credit card number that I used for the charge for Steve's Blinds..hoping that would resolve the issue that was on Friday 9/20/2019. I check my account this morning and still no credit...SO I sent Joshua this email message...Hi Joshua,

well here we are Monday September 23, 2019 4 days after me emailing you the account information and no credit to my account or response to my email. I feel that I have been extremely patient with this entire situation. I did not want to blast your company on Yelp, Facebook and any other social media site with my experience, but; perhaps that will be the only way that I can get a resolution to the warranty / refund issue.

Be aware if you choose to do business with this company their customer service department (via email) is horrible..however the chat line is very helpful for ordering.

Thank you,

I just spent the last 30 minutes typing all the information regarding the horrible customer service I received from this company yesterday and my entire message disappeared. The customer service rep I spoke to was absolutely horrible and still hadn't answered my question after asking several times. Asked for the supervisor and talked to Ebony - that's the name she gave me anyway. She was very rude and wouldn't give me an answer about their return policy either. Asked four times for the owners name and phone number and she refused to give it to me. I've been a customer service manager/supervisor with a well known government agency for over 30 years and would NEVER treat a customer the way they treated me! I did find the owners contact information and left him a message asking him to call me but I haven't heard from him yet. If/when I do hear from him I'll post an update - in the meantime I'm looking for a company that wants my business.

I am having issues with my order. Ordered $500 in cellular shades, color was not how it showed, poor quality shades. I want to return them, but the are still "reviewing it" to see if I can return them. They said over the phone and by email the 100 percent satisfaction only pertains to if the item got there and that is was not damaged, otherwise, your stuck with whatever you order. I told them, fine, I would settle for the poor quality if they would at least give me a different color, but they said they would not change the color. Ordered antique linen and it is almost as dark as chocolate brown, not the color shown online. I would order elsewhere. Probably will be out $500, as I can't hang these hideous shades in my new house. I will update my post and let you know how they handle this.

Wallpaper was not worth the price. $61 for a so called double roll, which really is a single roll. The biggest rip off in advertising. Do not trust them. 30% restock charge for a roll of paper. Home Depot will give you a better deal. Steve's is cam to bilk customers. Wish I had went to a honest local retail store.

Purchased over $2000 of wooden shutter look blinds from them. Upon receiving the color was horrible and the quality was even worse! Purchased from them because of the 100% Customer Satisfaction policy! When I called customer service and talked to a manager I was told this is a custom order and cannot be returned. The 100% Customer Satisfaction policy is only on non custom orders! yThat is reason why I ordered from them, the Satisfaction Warranty and custom orders. The only solution they offered was 5% refund and 30% off on an additional order. Let me get this straight, you give me 5% back on a $2000 order that I just spent and now I order another $2000 from you with 30% off. This is for a product that is below acceptable for any amount of money! Do Not order from this company!

We just finished installing our Levolor Cordless blinds that we purchased from Steve's Blinds and Wallpaper. They are great! They came the same week we ordered them and they all fit perfect. We were going to order Hunter Douglas Duettes but the Levolor Cellular shades were so much less expensive and the quality seems great. The color of the fabric is so vivid and I love that there are no cords hanging down from the blinds. Steve's was running a special promotion where the cordless feature was free. I am just so happy with the service, quality and price from Steve's Blinds. I highly recommend them.

I ordered wallpaper in early Nov with delivery promised two weeks. No delivery or email from steve, so I called and was told the product was back ordered for two months . I patiently waited and no wallpaper, so I called. I was told another month and cancelled the order in frustration. Lack of communication was very unprofessional and I spent as much 40 minutes on each call to correct the problem.

I gave them a second chance with blinds. I asked the sales associate for in stock merchandise. Was told 10 to 15 day delivery. Again, I received no emails from them so I wrote one asking for status. No Reply from Steve. I called today and was put on hold twice only to be told that there was another back order and some double talk about parts out of stock, delaying my delivery by at least two weeks. Then after having to argue with a supervisor for a refund, I was told a refund would be made but was put on hold waiting confirmation. Call was cut off. No return call from Steve so I wrote another email requesting confirmation of order cancellation. We'll see if they respond tomorrow. I have them on my speed dial by now.

This is my worst mail order experience to date. They led me to believe that my purchases would be shipped in 48 to 72 hours and made no attempt to notify me otherwise. I am surprised to see that some people actually received merchandise since I was wondering if Steve was scamming.

This complaint seems futile considering they are advertising at the top of your page, however I do feel a need to let future consumers know that they should avoid this company. Please READ THE FINE PRINT ABOUT HIS 100% SATISFACTION WARRANTY! It's a warranty against defects that is worthless (I should hope a defective product can be returned). I purchased their sheer vertical blinds. The blinds lean both to the right and to the left when closed. This gives the consumer no privacy during the evening hours. I have notified them on several occasions that their product is defective, and they are doing nothing about it. I even had the courtesy of notifying "Steve" himself at the e-mail address he supplies, no response from him either. They asked that I take pictures, which I did. They submitted the pictures to their manufacturer and their response was that I installed the verticals backwards. I spent over 8 hours installing them both ways, the verticals still hang on angles (doesn't matter) because the blinds are a bad design and their directions are useless. Do yourself a favor and don't purchase from this guy. Your hard earned money would do better with a different company such as American Wallpaper and Blinds. I have purchased from them in the past and they are good!

DO NOT BUY WALLPAPER from this company! I ordered wallpaper from this STEVE'S ( I also was a repeat customer).
I needed to order more wallpaper from an original order placed because I was short 2 double rolls, I was not short because of miscalculations, I was short because the wall paper was defective (which I did not know at the time). I called to order more, gave the customer service rep the measurements of the room and he said what I ordered, should have completed the job and that I hung it wrong. I told him( his name was Cal) that I was not hanging the wallpaper and that I had two professionals doing it. I asked him what the amount of waste should be, because we were getting almost 3 feet of waste per sheet hung. He said "no wallpaper manufacturer will tell you that", so I wonder if this is the case, how then, can he know the amount of wallpaper I ordered would be enough or not enough? Anyways he was quite rude. I told him I needed to order more, and that I would just appreciate it if he would waive the 7 or 8 dollar processing fee Steve's charges for Every order. He said he could not, he would not and they never waive that for anyone. Really was that to much to ask? So here is where it gets good... I asked to speak with someone else and continued to get put on hold but every time a new customer service rep came on the line, it was Cal! And that is not the worst part, when I was put on hold I could hear Cal talking badly about me! I was so disgusted with the way I was treated, I ended up hanging up and trying to find the wallpaper somewhere else. There was no way I was going to give Steve's another penny. I did not even care how much it would cost elsewhere. I ended up finding it at a company with better customer service, no extra fees, and they even overnighted it for me, so the job could get done on time. When i received the new wallpaper, this is how we found out the rolls from Steve's were defective. I ordered the amount I needed based on the amount of waste we were getting from the paper from Steve's. The new batch of wallpaper from a different company, went up with much less waste. I even had an entire unopened roll leftover! So I did not even know the original paper was defective until I had different rolls to compare it too. I sent four emails to Steve's customer service ( one directly to Steve) and I have never heard anything back from the company, nothing at all ! I keep getting junk email from them, and they even sent two emails for me to give them a customer review. I, of course, gave them a review ( you do not need to ask me twice:) and it was, as you can imagine, not a favorable review . I have yet to see it posted on their website. As I was writing the review I did see in fine print they have the right to edit, publish or not publish a review. I have a feeling mine will not be published. Which makes me even more upset with this company! Please do not buy your wallpaper here! You can find what you want elsewhere, with better service and even better prices.

In the middle of December, I placed an order for wallpaper with Steve's. It was "in-stock." Waited two weeks. No wallpaper. No emails from them saying there was a delay. Called the company and was told that it was backordered at the mill and wouldn't be in until Jan. 6th. After I called them, I realized that I had ordered the wrong paper. I used their online ordering photo to order the paper, and the small photo was a similar picture to the correct paper. My error. I immediately called Steve's to correct the order. Oh, I'm sorry, I was told. That order is scheduled to be delivered tomorrow. There is nothing we can do. Oh, and if you are going to ship it back, you are responsible for return shipping and a 30% restocking fee. Finally, after getting to talk to a customer service supervisor, he agreed to issue me a postage-paid label so I could ship the incorrect wallpaper back to the manufacturer. I would still be responsible for the 30% fee, as that was a manufacturer's fee and not a Steve's fee.

The label has not come yet. It was supposed to be emailed to me almost a month ago. I have emailed the company, called them, emailed Steve (now reading above I found his email and not the general one, so it may not have gotten to him, but you think someone would forward it to him for his reply.) The wallpaper is still sitting at home. I DID order the correct wallpaper and it was promptly shipped, but it seems no matter what I do, I STILL have not been emailed the shipping label! I have fiiled a complaint with the Michigan BBB about this matter and the inexcusable lack of response from Steve's.

I have attached photos of the website's samples for the Natural Embossed Faux Wood Blinds I ordered and a picture of what I really received. As you can see, there is quite a color difference. I emailed the company 12.6.2011 to find out if they shipped the wrong blinds as if not, there is a big discrepancy in the color shown on their site. I would expect to hear back in 24 hours however it took over 5 days. I sent several emails to the addresses found on the website. Due to my work schedule, I am unable to call in to discuss and hopefully, pictures speak louder than words. The answer I received back was "have reviewed the all relevant calls and notes associated with order #361922. It is my determination that the order was received as ordered and blind return information was made available to you by scripted conversation and our websites written policies.
http://www.stevesblindsandwallpaper.com/sb_OurPolicies.aspx
As a customer satisfaction courtesy, I can offer you an additional discount on a new order. This offer will be extended to you for the next 60 days."

Well, I did not order over the phone and their website is not clear on how to return an item. Most companies will review a request to return and offer an aiuthorized RMA number with clear instructions on how/where to ship back and if something is wrong, they will reimburse or allow an exchange. I feel it is the company's responsibility to own up to the fact that their website portrays the blinds as a very light neutral color but in reality it is close to a butterscotch or caramel color that does not go with my house.

Why would I want to order another set of blinds for a discount ( they don't even say what the discount is) if they show no concern for the misrepresentation on their website. I sent 4 emails to them with no solution being offered. It appears their customer service is likely in India or Pakistan where workers just cut and paste replies without really looking into the issue at hand.

Anyone out there think the color sample matches what I got? Is it even close?

I have cyper shopped for many years with great experiences. This is the 1st time I got something that looked very different from the website pictures.

I had a "HORRIBLE HORRIBLE HORRIBLE" experience with STEVE'S BLINDS AND WALLPAPER! BEWARE!
place my order of almost $400.00 on August 24th and received my order later than promised... that was ok but they do not stand behind their guarantee! A lady helped me place my order over the internet and phone, she was very helpful... but the NIGHTMARE began afterwards... :cry . They sent me the wrong size blinds, I called in and they said they would get back with me in a few hours! :sigh NOTHING FOR OVER 2 WEEKS! called again and spoke with a lady and she said she would have her supervisor look into it and call me back within 24 hours! NOTHING FOR OVER 2 MORE WEEKS! :( . CALLED today and spoke with CAL a supervisor... He was VERY RUDE! SMART BUT ! AND NO CUSTOMER SERVICE EXPERIENCE! HE basically told me I was at fault and when I asked him why it has taken over a month and nobody has attempted to help me, he replied they sent me an E-mail over a month ago! :( ... while I told them I was at a rental home! I asked him what day I had placed my order and he replied August 24th then I said what is todays date? """ HE RUDELY REPLIES... DO YOU NOT KNOW THE DATE? ... :( ... I AM APPALLED AT THE CUSTOMER SERVICE! AND THE UNPROFESSIONAL CONDUCT OF THIS COMPANIES EMPLOYEES! ... I said sir... I asked you to prove my point of how long it had been! "THEN HE RUDELY REPLIES: " SO YOU KNEW THE DATE AND YOU ASKED ME ANYWAYS? ... HORRIBLE HORRIBLE HORRIBLE COMPANY AND EMPLOYEES TO DEAL WITH! PROBLEM IS STILL UNRESOLVED! " BEWARE BEWARE BEWARE ! :cry the sad thing is ... the blinds were about $40. and my order was about $400.00 ! :(

I ordered 5 window blinds. I received email confirmations of the order. I put down a $50 deposit to hold the pricing while samples of the shades were being sent to me. I was clearly offered 30 days to finalize the order. The samples arrived, I called within the 30 days and was told the manufacturer has experienced a pricing increase and the cost would not be higher than promised. They also promise the lowest prices in the universe. This isn't true either. Prior to calling Steve's I called a competitor asking about Bali brand. They were higher than the competitor and steered me to the Steve's Collection. This way they can claim their is no comparison to the Steves Collection with a competitor and thus don't have to honor their lowest pricing in the universe guarantee. Had I known that the pricing would not be honored I would have perhaps finalized the order the first day and the pricing would have been 100% intact. This is a classic bait and switch or lowball highball scam. It's been around for years. They offered to pull the recording of the call. I welcome it however it won't do them anygood, they ruined the relationship with their games and I will never order from Steve the scam artist Katzman. Steve if you do read this, your in writing 100% Satisfaction Guarantee is for ### which means your word is meaningless. As a member of the tribe I am disgusted by your business practice. Your mother should be ashamed of you. I know I am!

Sales associate Christina assured me I could get motorized and route less blinds. One month later I had to follow up for STEVE'S BLINDS NEVER CALLED or EMAILED ME TO TELL ME the order was on hold for route less and motorized can't be done together. Then the 4 blinds which weren't motorized show up and one of them is defective. Contatcted customer service 14 times, email, phone calls and online without a response. Khal Swindell the customer service supervisor has not responded, I've been told he's the only person who can handle the matter of defective products. I received an email from Daniel Hall a customer service team leader long after the issue took place and I attempted to get in touch with someone, I spent a lot of time once again putting the facts together in the email so resolve the issue. No RESPONSE from ANYONE. ADVICE - BUYER BEWARE.. YOU ARE BETTER OFF PAYING A LITTLE MORE MONEY AND GETTING THE ORDER RIGHT THROUGH HOME DEPOT, LOWES, or any specialty blind place. I thought I would save a lot of money, THE HEADACHE isn't worth the hassle. WHAT THEY WANT IS CUSTOMERS WHO HAVE AN ISSUE TO GO AWAY by ignoring you. THIS PLACE IS HORRIBLE!