Steve's Blinds & Wallpaper
Reviews and Complaints

Order for 4 custom Roman Shades placed on 4/7/11. I was really worried because on 4/11/11 I received an email notification that everything was on backorder until 4/29/11, which just happened to be the date by which we HAD to have the shades installed. My husband left the decision to me and I thought we could live without that one adornment in one of our rooms so I decided not to try to cancel the order or change it in any way and to just wait. I cannot tell you how happy I am that I did choose to wait because on 4/14/11 I got another email saying everything shipped... I had my doubts but they were unwarranted: we received the shades by 4/21/11 and they were PRECISELY as ordered. I installed them myself and it took me, my drill & my handy-dandy screwdriver no more than 45min to get all four up while my dogs sat back and watched me - it took less than 45min but I didn't time myself and don't want to say it didn't take long at all but that is definitely what it felt like. The Roman Shades we got are top down/bottom up (works perfectly), have premium blackout lining (really fantastic for movies when it's still light out because our Bonus Room - where I installed the shades - is Really bright otherwise and gets a lot of light in the evening), inside mount (we measured correctly and they cut correctly) and were Designer Series - Large Print - Shadow, Findlay... and the fabric is definitely what we expected. We were thinking of using another company but, frankly, this was a good experience, a very good one... I'd like to get the rest of our Roman Shades from Steve's and I hope we'll have the same type of experience.

I placed an order for 16 rolls of wallpaper on February 21, 2011 and my credit card was charged at that time for $438.63. Since then, I have not received my order, and when I have inquired, there is no assurance or indication as to when I will get the merchandise I have paid for 2 months ago. I have never heard of any reputable company who takes your money before your order is shipped. The customer service supervisor, Danielle McQueen, simply explains that it depends on whether or not the wallpaper is on the weekly truck delivery! If that is the case, then they should not take payment until they know they have the order. I had emailed Danielle three weeks ago to ask that my credit card be reimbursed until the order is fulfulled, but to date have received absolutely no response at all. Do not order from this company - they evidently do not abide by standard business practices.

Do not order blinds from this company. Trust me. They sent the wrong brackets to me three times and then had the nerve to ask me for a picture of the last brackets so they could get it right. Are you kidding me? I am not kidding. I filed a complaint with the Better business bureau I spent $200.00 and these people are scam artists. STAY AWAY!

I have had a problem with Steve's in ordering product, delivery and now customer service. I chose a product from Steve's and was ready to place my order for woven wood panel tracks and window blinds after going through 18+ samples in my home. I had an NBI installer I found through Steve's web site come to my home to do the measuring as I did not want to make a mistake in measurement and this way it would be guaranteed to fit based on the NBI installer. I was all set to make the order only to find out from Steves that the vendor which was manufacturing under Steve's home brand suddenly went out of business. All of the samples I was reveiwing and had based my decision on were all from that manufacturer. I had to start ALL OVER. Because I wanted panel tracks I was limited in the vendors that could provide this product and had to go with a name vendor who was more expensive. Steve's to their credit did work with me on price and reduced it by about 10%. Still I was paying $400+ more than I would have with the Steve's brand. I went with BALI thinking I would get a well named, quality product through them. The order came in two parts; the blinds by Fed Ex on the day they were expected. The panel track blinds were sent by common carrier due to their size. I had to make multiple phone calls and follow up on when to expect the package. Based on what I was told I scheduled the installation with the NBI installer. Needless to say the panel tracks did not arrive as promised on three different dates given, I was very frustrated. Once I received everything, I questioned the valance for the panel tracks that came in two pieces. I had no idea this would be the case. The installation began with the NBI installer and when it came time to put the valances in place, we were short hardware. I called Steves and explained the hardware situation and they said I should have reviewed ALL parts before have the NBI installer come in. WHAT? I was paying an installer to put the 4 blinds and 2 large panel track systems up for me and I have to go through 200 pieces of hardware to ensure it is all there? The NBI installer was coming from a distance too and I was being charged for travel so there was no way he would come to my house to check the hardware as a seperate trip. Then the valance had all these staples in it (3 out of the 4 sections) and it looked HORRIBLE. The privacy liner on the the panels too was only tacked and had waves of billowing liner when looking at the sides. I called Steves and complained about this and sent them pictures of it in addition of sending pictures of the missing hardware. I have lots of emails about this. I got an email from Steves stating that BALI was remaking the panels and the valances from the Steves Rep. I sent an email about needing more details on this and heard nothing. I then called and was told by the same rep who wrote me to say BALI was remaking the product, that now that was not the case and instructions were being sent about how to install the valance so that the staples would not show and that in fact the product was made correctly. I told him to email me immediatley with this information as this was ridiculous. He also said that the way the privacy liner was attached was correct (on the panels tracks it is simply tacked to the the woven wood so you see waves of billowing liner ( ie it is not flush to the panel-poor quailty by BALI and a hefty upcharge for that option which tells you nothing about it being TACKED ONLY- they sewed the 2" binding on so why in the world would they not sew the liner in...). I WONDER IF THIS IS REALLY A BALI PRODUCT? Now I need to have the valance installed correctly and I have not heard anything from the NBI installer and having paid for installation, I do not think I should have to deal with this correction nor pay another service charge to have him come out again. STEVES and BALI and NBI should be taking care of this for me the customer. I have waited a LONG time to make this purchase and the bottom line is that is has been a very disapointing, frustrating $2400+ customer experience. The product quality (BALI) is in question, the post purchase customer service (STEVES) stinks and the installation (NBI) is not done...

BUYERS BEWARE! DO NOT ORDER FROM STEVE'S BLINDS AND WALLPAPER EVER!
I had recently found some border paper that I liked and decided to order it online versus in the store I found it at in an effort to save some money. When I got the paper, it was a completely different color. The product in the store was more blue and the paper I received was more green. All information was the same. When I called to send it back I quickly understood "it was too good to be true". Here is how they would RIP YOU OFF! The border paper was 3 rolls @ $20.44 for a total of $61.31 I was told that there would be 30% restocking fee AND a $10 shipping fee so they would refund me $28.39! I bet he makes money hand over fist at that rate of ripping people off! You charge me $61.31, send me some crap that is nothing like the appearance on the site, or as I previously have seen, get back some product, and keep more than half of my money! Scam artist! No wonder you charge a 30% restocking fee and charge a ridiculous shipping fee on returns...that's obviously how you make your money! People order products and you send out crap and keep their money! Receipt C195695

Do not buy anything from steve's blinds.
I ordered blinds from Steve's Blinds with 100% satisfaction guaranteed, they were not special order but were a listed product. When I received the blinds they were not what I had ordered. I ordered what I thought were pull down retractable blinds and what they sent me were chain driven which would not work for my application. For these I sent them $72.59. I paid the shipping and returned the blinds without even opening the wrapping once I saw that they were chain driven and would not work. I waited for my refund which did not come and then I called them to find out about the return I was told that I would not get my money back but would receive store credit which I do not need. It has been a terrible experience and I would not advise anyone to order anything from this so-called place of business!

Well I am writing this review to let people know to shop with another online blind company. My experience so far has been horrible. I received damaged mini blinds and have contacted customer service. Complying with their request I sent pictures immediatly and now I wait. I called to see when my blinds would be remade and the rude and evasive customer svc. person told me they would get back to me in 24 hrs. Well guess what they haven't. I also think they sent me the wrong color and have ordered samples. Well I never receive all the samples in that order, most are missing. So Don't waste Your time on this mess. So far so bad.

Placed an order for Graber Blinds on May 18th. On June 8th, Steves had no idea where my order was but I couldn't cancel it. I called Graber directly and had them search Steve's orders and there was nothing. There was also nothing under my name, address, phone, email or product. My order was no where to be found. I called Steve's back but they insisted that the order was in with an alternate manufacturer who they could not disclose. I'll let you come to your own conclusions. I cancelled my order and called my credit card company to reverse the charges. They were more than happy to do so.

I ordered four single rolls of wallpaper. When I got the second role about four feet into the roll there was a misprint and I had to cut off the paper which caused me to have to patch one roll of wallpaper. I had a trunk to put in front of the patch so I don't think it will be noticed. If I was doing a wall that required to be in the open it would have been a bigger problem.

Go to Lowes or Home Depot for your wallpaper, you'll get a MUCH better deal in the end. I found Steve's Blinds and Wallpaper to be misleading, dishonest, and a ripoff. Then, they have the nerve to insist on a 30% restocking fee after having misrepresented themselves.

I love my blinds from Steves Blinds and Wallpaper. I went to their showroom in Sterling Height, Michigan. hey have hundreds of blinds on display and seemed like hundred and hundreds of wallpaper books. My husband and myself made 4 different trips there. We just purchased our first home and didn't realize how expensive blinds and wallpaper are. We shopped around at all the big stores like home depot and lowes. We have a lot of windows and need some wallpaper for a couple of our bathrooms. Nobody at home depot or lowes knew what they were talking about when it came to the blinds. Also home depot didn't have any wallpaper books to look at. Everyone who worked with us at Steves Blinds and Wallpaper were all extremely helpful and very very knowledgeable about blinds. On one visit Steve himself even came out to the showroom and answered a couple of questions for us. He looks just like he does on his website. He was so nice and was extremely helpful. We ended up buying 22 Bali cordless top down bottom up cellular blinds from Steves. Not only are they the only place that really knows what they are talking about but their prices where almost half of what home depot and lowes wanted to charge us - Steves sent our blinds right to our house via FedEx and they didn't even charge us extra for it. They all came in 7 days. My husband installed all of them and they all fit perfect. Steves Blinds and Wallpaper definitely earned an A++ from us and we will recommend them to all our family and friends.

I have spoke with Jackie at steves blinds they record your order I ask if the product was mint green because it looked blue I wanted mint green I was informed that there was some blue but the stripes in the pot looked mint green I said that was ok The product came and and there was no mint green in the flower pot and the product was slate blue The website says customer satisfaction post this is the only satisfaction I can get... They want to twist my words when I clearly stated I wanted mint blue. They refuse to offer me a different border or refund.

DO NOT WASTE YOUR TIME WITH THESE SCAMMERS! FOR THOSE OF YOU THAT ARE STILL WAITING ON REFUNDS - YOU CAN DISPUTE THE CHARGES ON YOUR CREDIT CARD BASED ON FRAUDULENT CLAIMS BY THE VENDOR OR ITEMS RECEIVED NOT AS PROMISED. I too was hooked by the 100% satisfaction "guarantee" on the website and the low prices but it has been such a hassle! I wish I had looked for reviews before ordering. There are only 3 of 13 positive reviews listed here. That says something. I ordered two different wallpaper patterns. One pattern was received four days after I placed my order, on a Friday. HOWEVER, the rolls were shipped in a flimsy plastic bag that was merely folded over and sealed with the packing label. When I opened the package Saturday morning, one roll was obviously damaged with a tear in it 1/4" long and it cut into the roll 1/8" deep. I immediately called and was told that the manufacturer was closed on the weekend but they would take care of it first thing Monday and call me to provide an update. I received a return shipping label via email on Monday but no phone call ever came. Five days later on Friday, still no phone call or update so I call to see if the replacement wallpaper has been shipped. I call Steve's at 3pm EST and am told that the manufacturer is (AGAIN?) closed. The customer service rep was less than helpful and rude. I called first thing Monday and was told that the replacement order was placed that morning. I pointed out that the website states it will be placed immediately upon me reporting the damage, which was over a week ago now. I was told that the request for a replacement was not made until I called two days ago and it was being processed accordingly. I was furious because it should have happened a week ago. I spoke to another clueless customer service rep and a supervisor - both said they were unable to help me. I told them that the policies on the website, specifically the promise for immediate reorder of damaged goods and the 100% guarantee, should either be enforced or removed. As of now, I still have not received the replacement wallpaper but two weeks later, the second pattern did finally arrive *much* later than promised. THE 100% GUARANTEE IS A JOKE. THE WEBSITE SAYS IT BUT THEY DON'T STAND BEHIND IT. ACTIONS SPEAK LOUDER THAN WORDS. You can order any wallpaper found at their store from Sherwin Williams, Lowes, Home Depot, etc. with far less hassle.