Nike
Reviews and Complaints

Dear Nike officer:
I'm a huge fan of Nike products especially the Nike sneakers. However, something happened recently in my city made me and many other fans of Nike feel disappointed to this brand. As you know, the WMNS Air Jordan 1 Saint Shattered Backboard will release on 5th May. And the Nanjing Jordan store on No.2 Zhongshan South Road will sell this sneaker with the rule they made that people who want to buy this shoes need to get a number on 4th May at 10am, and then draw lots on 5th May. However, they allowed people to get the number at about 6am to get a number without any notification. Many fans of this sneaker went to the store at 9am and then got the news that there were no numbers left from the salesman. This is not the first time that this store made such mistakes. During the sell day of Air Jordan 1 Bred Toe. They against the rule they made and allow a re-seller who won the lots to wearing other re-seller's sneaker to bought the Air Jordan 1 Bred Toe. What the works of the store did during the release of these two sneakers is actually helping the re-seller to gain profit from your products and prevent your fans to have a fair opportunity to buy the products they want. Such behaviors the workers in the store show goes against of the sneaker spirit and also corrupts the reputation of the Nike and Air Jordan brand. All the fans of Nike and Air Jordan brand hope this letter can attract your attention to take actions to renovate the worker team of the Nanjing Jordan store on No.2 Zhongshan South Road, make the releasing of your products fair for all the fans to have equal possibilities to buy the sneakers they want in the future and build a better sneaker culture in China.

Your sincerely fan
Kristin Hu

Purchased less than a year ago at shoe carnival on clearance for $90.00. I have always been satisfied with other shoes from Nike and was surprised and disappointed to see what is occurring with my latest pair. I have included pictures so you can see the defect, the mesh is splitting where it is connected to the rubber. I am a loyal nike customer however this has shaken my confidence in your brand. I believe when you spend more you should expect a higher quality pdoduct. I am disappointed that I have to purchase more shoes already.

Supporting and only buying Nike products since 1993.Now I cant even clear my watch memory. Bad service, product quality all going down. Never ever another product and I will tell everyone for the rest of my life. Mr "more swooshes than Tiger" is now done. Will use apparel to wash my car and give all footwear away. Hope to never hear/see Nike again.

Hi there, i have been the very proud owner of a Nike Vapormax until recently, yesterday when i wore my takkie, i realised that one on them have deflated, and now i can never wear them again.

Please see attached pictures of one of the Nike Vapormax pairs of takkies that i purchased. This takkie cannot be worn anymore as it is deflated.

This is just a very disappointing experience, as we have been endorsing these takkies on all our social media handles, just for it all to turn out so sour. I am a gym fanatic and my fiance is busy with MMA training so we have people watching us and the things we buy and wear. We have been raving about our vapormax on all our socila media handles, so im really not happy at all. And now im scared to even wear my pair incase they deflate as well.

We have always been loyal to Nike as a brand, its all that we purchase, even for our kids. I am now just so put off my Nike as a brand as these shoes are not cheap, and i do not expect this from Nike at all.

Please these takkies need to be replaced, or we need to be compensated for this in some, form.

Regards
bianca
[protected]
[protected]@gmail.com

On October 25th I received my Nuke retaliation training shoe now a little over 6 months the shoe is totally losing its tread the whole bottom of the shoe is worn down to the upper lining especially on the heel and toe and its not like it was worn every day since purchase I work five days a week and use the shoe on my two days off so in essence I've worn the shoe maybe 60 times in 6 months, even tire companies offer a tread warranty and replace the tire if needed, I just feel some one should know that this particular shoe tread is less than adequate and perhaps your team should look into something like a tread warranty or guarantee for your customers they could also use it as a selling point especially when a shoe costs someone $65 you expect it to last longer than 6 months, I know its a business but as result of this finding I have switched to another shoe company so you are actually losing customers not gaining them perhaps this would explain your decrease in sales especially to some one like under armor in the athletic shoe department. Sincerely Eric Simms

My father bought me a pair of golf shoes for Christmas and since I live in the northeast I haven't had a chance to wear them until April the shoe is the hardest you ever had to try to get into even with a shoe on it's cause blisters on my feet and they're very uncomfortable I understand my I don't have a receipt or where they were bought but there must be something Nike can do about it to do something in good faith

Recently in the Toronto area and stopped at the Halton Hills Nike outlet. My husband purchased a pair of Air Max 2017. Once we returned home, and he was doing his workout on the treadmill he noticed that the right shoe, inner heal shredded on the treadmill. We do not have a Nike store in close proximity. We live in Windsor, Ontario. I am just wondering if you can advise us as to what our next step should be.

Heather Scully

Video is surfacing of a white female refusing to give a black male service at a Jersey Mike's in Tukwila, Washington. She was seen with a red polo wearing the Nike Swoosh embroidered on her sleeve. My question is, do you support or sponsor that type of toxic behavior that has many deep roots, and is overall a bad look on your company? The video is the link below

https://www.facebook.com/permalink.php?story_fbid=591788694520880&id=100010692645315

Shoes are not being put out for customers to purchase but are being held for employees to purchase. Manager MJ (female) first informed me when asked that everything was out then when I informed her of what information I had as along time customer that several shows I was interested in were in the back she changed her story an stated she could not bring them out it wasn't up to her. I currently spend about $500-1500 a month in this store and I'm well aware of Nike policy. Then after this situation I watch an employee purchase the same shoes I asked about on his so called break. He was escorted into the back of the store and emerged with a bag full of shoes and checked out in the rear by MJ so not to bring attention to the transaction.

Hey there, my name is Patricia Cardoso and I am a mom of 2 boys (8 and 12 years old) who are Neymar's big fans and where they are getting all inspiration to become professional soccer player's. Last Christmas my sister wanted to give them their dream gift, a Neymar number 10 PSG official jersey. I told her that it was too expensive and she shouldn't spend that much money for 2 jerseys, but since she knows how much they love Neymar and was their dream to have Neymar's jersey she bought one for each of the boys. On Christmas morning when they opened their gifts they were speachless. Both couldn't believe that they have got their idols official PSG jersey. They don't want to wear it often because they know how expensive it is. They worn it maximum 4 times since they got them and unfortunately the numbers and the letters are starting to peel off what shocked me kwowing that my sister spend almost $600 for it. My boys love and trust Nike's products and have bought also Neymar's soccer sockcleads. I would like to see if they can have their jersey's replaced since they are so desapoited with the peeling off problem. I did follow the cleaning instructions but even though the peeling started. Maybe something happened to the lot that was made and we unfortunately were the ones who got them. For the happiness of my boys and for the trust we have on Nike brand we hope this matter can be resloved. I look forward to hearing back from you.
Kindly,

Patricia

We bought this tekkies 4 weeks ago and it is already torn on the side just under the lase. The previous sets of tekkies lasted a whole season without any damage. I hope that this was a once off factory miss stiched tekkie as we are Nike fans. My daughter is very thin and this tekkie should be able to handle 4 weeks of school netbal. I ecpected more of such expensive shoes. Please contact me for more info [protected]

On 2nd April we shopped at the Soho store in New York and my son chose a top. They did not have his size in the store but the store assistant told me we could order it and it would be at the store by the 3rd, and at the latest by the 4th April. we therefore ordered it and paid for it instore via the asssistants phone. order number S010100006EC36Y. However on the evening of the 3rd, I received the tracking email for the item which stated that the item would not be delivered until 5th. As we were leaving New York on the 5th at 8am, this was futile and so using the online chat I was informed that I would be refunded for the item as they could not change the delivery. I was told this would be confirmed by email. To date we have received no email and no refund from this conversation. On returning home to the UK and checking our bank account, we clearly identified that we had not been refunded, and hence I again went on the online chat system. I have kept a copy of this chat. Again I was told I would receive an email within 24 hrs and the refund within 2-3 days. Again this hasn't happened.
At the same time I was refused to be provided with the customer service managers name, a direct email address or any other way to make a complaint.

You have failed to adhere to any form of customer service.
Incorrect delivery information in the first place leading to an order which could never be fulfilled. (and to us managing our tour of New York via Soho on 2 occasions)
Failure on 2 occasions to send an email confirming what had been said on the chat.
Failure on 2 occasions to provide the refund promised
Failure to provide any form of acceptable customer service and arguably direct lies provided by 2 of your staff.

[protected] is the reference number I was given by the chat agent.
Even now you are asking for the documents to be attached and yet there is no attach facility... just a photo ability!

In addition the cost of the item is $55 and yet we have been charged over $63.

Below hence is all email correspondence plus a copy of the 2nd chat. (The first one was done by phone in New York and the customer service agent on that occasion was Glen/Greg? (On both occasions I have received a survey asking how they did! )

Email of order
Order # S0101 00006 EC36Y
Your Purchase
Nike.com Items (1)
23 ALPHA-DRY FZ HOODIE, L
$55.00T
[protected]
Shipping
Free
Free FEDEx Ground

Subtotal
$55.00
Tax
$0.00
Total
$55.00

Shipping Information
ANDREA QUINTON

C/o NIKE, 529 Broadway

New York, NY 10012

Tracking number sent stating delivery on 5th April

Tracking Number
1Z9E61W61207631156

Copy of chat on returning home 14th April 2018
Elvie Rose Villan: Hi, my name is Elvie Rose Villan. How may I help you?
andrea: I have just been cut off by Cristal!
andrea: My email asddress is [protected]@hotmail.com and the order number was S010100006EC36Y
Elvie Rose Villan: Hello there Andrea! Glad to have you on chat today.
Elvie Rose Villan: I am sorry to hear that you got disconnected with your chat.
andrea: I was promised a refund on the 3rd April from an order made at the Soho store in New York and have yet to receive it
andrea: It was promised at the store by 3rd/4th but actually arrived on the 5th by which time we had left New York
Elvie Rose Villan: May I have your email address as well.
andrea: Via online chat... Glen or Greg? said he would refund it. We have not received it. My email address is above, but here it is again! [protected]@Hotmail.com
andrea: Order number again just in case. S010100006EC36Y
Elvie Rose Villan: Checking it now.
andrea: thank you
andrea: Are you still there?
Elvie Rose Villan: I'm working with my coach
Elvie Rose Villan: One moment please
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Elvie Rose Villan: Please bear with me.
andrea: I am going out in a few mins
andrea: This says it is disconnecting. Please can you make sure that doesn't happen
Elvie Rose Villan: I am still here
andrea: I do need to go out so please can you confirm the refund and process it with immediate effect?
Elvie Rose Villan: Thank you for waiting.
Elvie Rose Villan: We really do apologize for this.
Elvie Rose Villan: After I chat with my supervisor he was already working with it for escalation. You will received your refund within 2 business days.
andrea: Can you confirm this via email whilst I am still on the chat with a return email address!
andrea: I want to ensure I can recontacft the same manager and do not have to go through it a further 4 times as I have already done
Elvie Rose Villan: We dont have email address. I can do is to refer you with one of our specialist in that field. They can be reached at [protected]. Hours of operations is 4:00am - 11:00pm Pacific Time, 7 days a week.
andrea: I am in the uk. That number costs a fortune and when I rang it before, it said 10 minute wait.
andrea: I want a direct contact for the manager pelase
andrea: the refund was authorised 11 days ago
andrea: the order was made in good faith on false promises
andrea: can the email be sent now please
Elvie Rose Villan: Rest assured you will be refunded here is the reference number [protected] in case you chat back if you are not been refunded.
Elvie Rose Villan: I will request that they will email you.
andrea: I want to know I have got it confirmed
Elvie Rose Villan: You will receive the email within 24 hours. I already request it.
andrea: They said that last time and I never received it
andrea: That's why I want it sent now whilst I am on the chat..
Elvie Rose Villan: I just request it Andrea. After I close this chat that's the time they can receive all my request.
andrea: Well I would like the managers name please
Elvie Rose Villan: We are not allowed to give those information.
Elvie Rose Villan: They will the one who will contact you.
andrea: I am entitled to the manager of customer services name.
andrea: you are an international company
andrea: your customer service is better than that?
Elvie Rose Villan: This is beyond my expertise anymore. I can't give you the name of the manager that will contact you.
andrea: Well put your coach on
Elvie Rose Villan: We are not allowed to give our personal information.
andrea: I would like to make an official complaint. What is your procedure
andrea: I have your name. I failt to see how the name of a manager is any differeny
Elvie Rose Villan: Rest assured you will receive an email within 24 hours and you will received your refund within 2-3 business days as my supervisor told me.
Elvie Rose Villan:
May I help you with anything else today?

andrea: yes as above, please do not ignore mer. i would like details of the complaint process
Elvie Rose Villan: You can visit Nikeclaims.com or call our Nike Consumer Affairs at [protected] (between 7 am-4 pm PT Monday-Friday) to process a claims.
andrea: OK. Please ensure the email is processed with immediate effect and the refund is processes correctly this time. I will be making a formal complaint. Not about you, but your procedures are woefully inadequate and a breach of consumer rights
Elvie Rose Villan: Sure thing.
Elvie Rose Villan: If you have additional question with processing a claims, I strongly suggest to contact our Nike Consumer Affairs as they specialized claims. They'll be happy to help you. Would there be anything else I can assist you with?
andrea: no thank you
Elvie Rose Villan: Looks like we are all set. Again this is Elvie. We thank you for choosing Nike.com. I will kindly close the chat now. Have a great day and take care!

Please respond and refund the total money taken from the account of $63 with immediate effect.

So I've had these shoes for a while now and the squeaking has been occurring since the beginning. At first it was minimal but it was still there. Over time the squeaking has just gotten worse and worse and everytime I walk with my friends they point out the loud squeaking. It's annoying and embarrassing to walk with these now. I really want my money back.

I purchased my sneakers about 2 mos.ago.only wore them around 5-6 times now they literally have rips, and a hole in them!I had bought my daughter the same style last December, and hers have done the same thing, in the same spots.i am very dissatisfied with these sneakers, and obviously there is an issue maybe with this style of sneaker.the store will not refund me.

I got a pair of air monarchs for a gift. This was in Feb 2018. In Mar. 2018 the sole started to separate from front inner side of the shoe. Now (Apr 9 2018) the separation is getting worse and has grown to 3 inches. Since these were a gift I have no receipt or box. What can be done about this continuing problem. Will Nike stand behind its products and replace the faulty shoe or am I just outta luck. If this is not made right, I will never be guilty of purchasing anything Nike again.

My name is Ashton Brown. I am 12 years old. I thought Nike shoes were the best but my shoes have fallen apart. My mom said they cost over a hundred dollars. I have only had them sense my birthday, August 15. I am sending pictures of my shoe to you . My email address is from my school. Ashton.[protected]@mybisd.net.
I would like to hear back from you please. Thank you. Ashton Brown

I made an order with Nike on May 26. Today I checked shipping service and see the item is still in transit. The shipping history shows my order went all across the country from Memphis to Honolulu and with several delays in between. The customer service person could not tell me when the package would arrive, but encouraged me to buy more product and get free (free?!) fast shipping whilst the original order is redirected to Nike, as if this is in any way compensation. In this case a refund is not issued until original package is returned, and since I refused to spend more money with them I asked for an immediate refund. Again something that was refused to me. Nike has had my money for ten days and no product has been delivered to me. And I must now wait for the package to be returned to Nike before I am issued with a refund!t

On March 18, 2018, I received a notice from MasterCard that an unauthorized charge had been made to my credit card for a Nike purchase of $409.07.

I called Nike on 3/19/18 and filed a complaint and was told that it would take 5-7 business days to find out where the order was shipped to and I was told that someone from Nike would email me with details where the Nike purchase was delivered to.

On March 27, 2018 I called Nike to ask why I hadn't received the email as promised. On March 28, 2018 I received the following email from Nike;

If you would like additional order information, Nike requires a subpoena. Once a subpoena is received, Nike can provide the transaction details to the authorities. Subpoenas can be faxed directly to us at:

Fax#: (503) 532.4004
Attn: Nike Digital Loss Prevention

Why can't Nike just tell me where the unauthorized purchase was sent to as was promised?

Hello,

My name is Tarik, I went to Nike store, Gallery cora-rocourt, Liege - Belguim.
to buy some pairs of shoes on Wednesday, 29.03.18. One of the Nike staff was unprofessional. I asked one of the staff about a particular shoes, the employee asked his colleague if do they have these type of shoes I am asking about. His colleague responded so rude and unbelievable response, where I was nearby both of them. The employee " Lead Phil" responded with an unbelievable response where he said : He might find the shoes if goes back to Algeria. I disliked this rude and unprofessional way of talking even I am not from Algeria.

I complained about the employee " Lead phil" to his manager, but the manager was just defending his employee, where I could not even explain my issue.

Here is my email if you would like more information ;
tarik.[protected]@gmail.com

Many thanks

Let me start off by saying nike is the only shoe we buy for our family of three.. We trust nike to always last alot longer then other brands an they always have.. However a week ago I bought my son a pair of shoes i'm which again we've never had one complaint on our shoes.. But the ones I just purchased a week ago have already started to tear up i've had to glue the top part back on three times already it's started coming apart around the edges an were the shoe laces are has started to show what the fabric is covering up... I am not a happy mom we live pay check to pay check an he had to have new shoes a week later they look like we've had them for years already.. These are school shoes only no outside play no activity is done in these shoes unless at school... I don't have the receipt were I had gotten them because again we've never had one problem with your brand... Money is hard as it is I don't have it to run out an buy another pair in hopes they will last a few months until schools out... I have enclosed pics as well an not sure were to go from here but this is very unacceptable an we are not happy parents right now.