Nike
Reviews and Complaints

Purchased at Foot Locker in NYC in April 2021. My 14 year old son didn't wear them until he returned to school in September 2021 because he didn't want to get them dirty. A couple months after he began wearing the sneakers there was a horrible odor in his bedroom. The odor smelled exactly like cat pee (we don't own a cat) and was sickening. I cleaned his room and rugs until I realized the odor was coming from his sneakers. I tried to wash the sneakers but the odor did not change a bit. I have other sneakers that have never created this odor. My son loves his Nike Air Ones and does not want to wear a different brand, he continues to wear the Nike Air Ones although I am embarrassed that they may smell in school. At home he now keeps them in the garage.

I sent in my son's jacket on October 20th. Tracking via Canada Post says it was received October 21st.

I was given a 7 week turnaround time. I have called Nike 10 times in 2 months and they have advised they have not received the jacket and have no idea what the status of the claim is. I've been hung up on and promised a manager would call.

I would like my jacket back and to be reimbursed for the Canada postage. Very bad experience.

I ordered for my Grandson's birthday at Nike.com a pair of Air VaporMax 2020 FK's. They have an airbag in them. Nike alleges the airbag is a result of outsole wear through the internal airbag which caused the airbag to deflate. The airbag hole appears to be along a seam in the plastic which lends itself to a manufacturers defect.

My Grandson is under a 120 pounds, he was only allowed to wear them to school. The terrain is that of a normal middle school asphalt pavement. These shoes were his pride and joy. He would never have done anything to jeopardize them.

I am a retired senior on a fixed income and cannot afford the loss of $220 but most importantly my grandsons' disappointment over the loss of his birthday gift. I have emailed Nike's Investor & Media Relations team a week ago with no reply. Along with emailing John Donahoe CEO of Nike. His email obtained from their corporate site was returned undeliverable. I have spent several hours several days holding a minimum of 47 minutes each time to speak with customer service.

The denied claim number is [protected] Original order number C00617227431. Thank you.

I've ordered the Nike Apple Watch SE 44mm (GPS+Cellular) through order C00708866801, on November 30th, 2021.
I bought it for my wife as a Christmas Gift during the cyber week deal on Nike website.
After one week waiting and tracking the order, the UPS delivery employee rang my door bell on December, 8th, 2021, 12:42pm, and I imediatelly picked up the UPS Box of his hands and electronically signed the delivery.
Just few minutes after it, while opening the UPS Box at home (using a knife to cut the upper box tape), I could notice that my package was surprisingly violated and the Nike Apple Watch Original case box was opened.
The Nike Apple watch itself and all the valuable package accessories such as cable, charger, etc. were removed from the Nike Apple Watch case box, and only the papers and case box itself.
Checking the UPS box, it was easy to see that the lower box tape was removed and retaped prior to the final deliver, and that was probably the way that the items were accessed.
As soon as I noticed that the watch and accessories were missing, I imediatelly contacted Nike through the chat, after several unsuccessful attempts on the phone [protected]) to inform the occurred, filing a claim.
Just after that, I filed an official UPS claim using UPS website, sending all photos and evidences required by them.
I've been trying to get an answer from Nike and UPS since them, and since then I did not receive any other official feedback from my claim until today's response from Nike saying that they will not replace or refund the item.
I am attaching all the evidences, including the box photos, items found inside the box, order evidences, Nike chat transcriptions, UPS claim, UPS tracking details and Nike response.
As you probably know, I am feeling completely harmed by all this situation, and I would like to ask BBB support to receive the purchased Nike Apple Watch as soon as possible.
I just want to have this claim resolved in a proper way and get the watch to my wife.

on 9/24/2021 my credit card was charged 194.00 and i called customer service and was advised it was know it was a fraud charge and would not be shipped. I called my bank and recvd a provisional credit, pending investigation. i have called customer service 14 times, as the charge was deemed valid by nike. I was not able to get shipping address, email address and tracking number, to find out where the order went due to security reasons quoted by your staff. I spoke with a supervisor "Travis" and he said he would call me back and he along with several others never did. I got a generic email saying the item shipped so no refund. Please some one help me with this madness!

cheryl payne
[protected]

today 11-17-21 went out for a round of golf. After the second hole felt my

shoes sort of flapping. I noticed that the soles of both shoes had come

unglued. I went ahead and was easily able to pull both of them off.

I continued my round because I had no other golf shoes. Needless to say it

was also a bit embarrassing. I have always trusted Nike to come thru

with solid products . Next time I will have to really give it a lot of thought

before I buy another Nike shoe. Especially a golf shoe. My name is John

Ramirez, my email is : [protected]@hotmil.com:

contact is [protected]. Thanks

I have purchased five pairs of Nike Monarch IV's in the past six months. All but one pair SQUEAK. None have been subject to moisture except maybe a rainfall but I am very careful with these shoes. I do not wear them when there is moisture in the forecast. Kohl's has kindly refunded one pair and made an exchange on the other pair but now I have to go to Rack Room. The purchase was within 60 days so I think I'm ok there.

I notified NIKE by telephone in September's performance and my satisfaction. Marshall had assured me another NIKE Department would contact me to return the funds I'd spent on the two $500.00 Gift Cards. To date, I had no r on my Desk Top Computer hacking where later by telephone, a man claiming he was an officer of my Wells Fargo Bank, requested I withdraw the $2000.00 in my checking account, purchase NIKE Gift cards for safe keeping, and send him the NIKE Gift card numbers with PIN numbers. At RITE Aid Drug Store, I purchased only two $500.00 NIKE Gift cards as their Gift Card machine failed after two issued. I decided I'd hang onto $1000.00. Contacted what I thought was Wells Fargo's Fraud Agent and sent him the NIKE GIFT CARD numbers including PIN numbers.
Not to long afterward, after Microsoft went through my Desk Top PC and declared it cleaned, I became suspect of the Wells Fargo Agent. Wells Fargo's Fraud Department assured me Edward was not employed by them. I called NIKE and your agent Gabriel Maryshelll verified my NIKE Gift Cards had not been redeemed and arranged for their putting on hold. I have a follow up inquiry from NIKE on Marshall follow up from NIKE.
my email is [protected]@charter.net CelPhone [protected]

I drought a pair of white on white tn air size 9 last year and paid $ 170.00. I only wear the sneakers when we go somewhere nice. On the right shoe at the bottom. Where the leather meets the soul of the shoe you can see the repair that Nike performed. There is a 3 inch slit or cut that was sown back together. I have tried to take the shoes back but was told because I purchased them a year ago they couldn't help me. I am extremely disappointed in what Nike tried to get away with and how I'm being handled. Instead of giving me a replacement pair they took my money gave me a defective product and don't care. I love my sneakers and only wear Nikes for over 45 years now I have to fine a different brand. Please help

I purchase a pair of Nikes that I honestly wore less that 15 times.
None of these times had any activity attached, simply walking and doing a normal day at work. I never wore them in any strange conditions like water ect.
But a seam came loose and I believe this shoe so poorly made.

Details
SAF#1329922 uk10

[protected]@willienel.com
+[protected]

Bottom coming apart
Shoe is not old at all and both pair have the sole separating from the upper

I got my shoes on 7/10/21 and they were a little too small called nike to setup a return told the rep I have no car or anyone else to take them to a ups store rep said I will send you a return label call ups and they will pick up the package called ups and was told that I would be charged to have a driver pick up the package called nike told them and been getting jerked around since 7/12/21 just want to return the shoes and get my right size it supposed to be free return shipping for nike members I am a nike member but I don't know what's going on been lied to and jerked around by this company I thought they were better than this smdh I guess not

Cash refund exchanges are always an issue at Nike SA Rosebank when Caroline is there, she never does cash refunds she would rather contact other stores for them to do the cash refund and this is not the first time she is doing this, she even has the audicity to say why dont you got to Sandton it is the closest from here then Mall of Africa or Fourways. She will tell you that the store did not collect cash without even knowing how much you are exchanging for. Her behaviour is totally unacceptable because as a client you are entitled to a cash refund if there is a slip present, item new and everything else in place but when she is at the store its like no you cannot return it here for a cash refund go somewhere else, with my own petrol, time or traintaxi fare. I understand that its not always when the store will have cash and other managers show you how much cash they have collected and rather take or two items and exchange for you then refer you to another store but with Caroline that never ever happens she tells you straight the store did not do any cash purchases, i have been to the store more than 2 times and she gives the exact response, totally unacceptable

May 7, 2021 I bought a nike gift card for $500.00 at a Walgreens in Lakelane, Fl at the Corner of Hwy 92 and combee Rd. When we tried to use it, it said 0 balance balance. Now Walgreens and Nike has my $500.00 and I have a card that's no good. I feel that I should get my money back bc I bought it in good faith. I took it back to Walgreens and asked the cashier to check it and it said zero balance. Nobody that I know has used the card. I feel like it's a scam and I didn't do it. Walmart tried tried to help me, but bc it said zero balance, they said I wasn't entitled to any money back.

I bought a $500.00 Nike gift to send to a friend. When he tried to use it, it said ZERO balance. 2 days later I took it back to the walgreens That I bought it from. The Walgreens that I bought it from is located at Hwy 92 and Combee Rd in Lakeland, Fl 33801. The clerk checked it and it said the same thing ZERO BALANCE I think I deserve my money back. If you need anymore info, Please email me. Tha k you Callie Crews [protected]@gmail.com The name of my friend is Michael Donalds [protected]@gmail. His 14 year old son Alvin, who calls me mom had been in a bad car accident and Michael was trying to get home to him. He lives in Portland, Oregon and his dad is working off shore on an oil rig and he needed air fare.

Bought these shoes at the jersey shore premium outlets in february, after one month they started deteriorating just with normal walking
The mesh on the shoes seams weak and detached from rubber base very quickly by big toe join, note; I dont have any sign of bunions
Im usually happy with nike sneakers but this model although was very cute, it was disappointing in the quality
Attached are photos of sneakers damage and copy of credit card receipt

Cannot find my slides my favorite slides or my Nike accelerators anymore, I miss them so much. Now I guess they are discontinued. I have looked everywhere online, every shoe store I know. If I need to special order no problem I will. However I'm a loyal Nike customer and want to know what I can do to get these shoes back on my feet again. It's been an impossible missin to find new ones. So I'm looking to find Nike accelerators for men size 10 and. Nike slides size 10, and I can't, everyone says they have been discontinued. Please I love these accelerators and these slides. I'm upset that no longer make them for men. Women accelerators yes they still can be found but not men. The slides I cannot find at all. Of I have to special order I will but, I'm a loyal Nike customer and am very much upset I cannot find either my shoe or slides that I have bought same pair for last ten years and now nothing. I attached picture of the slides, I'm sure the accelerators for men are all the same atleast with a name. The slides tho I cannot name so sent the picture. I hope to hear back something please.

About 6 months ago I purchased a pair of black Nike slides with the Gold "NIKE" writing on it for my boyfriend. He always gets size 10 in the slides. He wears a 9 in regular shoes. So he makes sure to go a size up in slide to a size 10. When he tried to wear them they were so tight that he could barely squeeze his foot into it. We moved to another house and somehow that paid of slides got lost, (not like they fit anyways.) So last month after losing those, I decided to go buy another pair to replace those. The same exact pair, Black with the GOLD NIKE writing, and also bought an all black pair, both were a size 10. We were hoping that it was just a manufacturing error with the first pair we got. The all black pair size 10 fit perfectly fine, but the black with gold writing was still super tight and he can hardly fit his foot into them. I'm not sure why this keeps happening or if this slide in particular is just made a different way, but this is now the second time this has happened with the same exact shoe and it seems to only be this particular slide that does this, and I hate that we have wasted money twice on them. He loves his NIKE slides. hopefully you can assist.

I purchased these shoes 10/27/20 now 5 months later the left air sole has gone flat and the sides have split . I paid $191.25 for these shoes and expected them to last longer then this. I purchased them thur macy's store they told me to contact nike cpompany (order number [protected])i would like a refund or exchange.Thank you
p.S. You can tell by the bottom sole these shoes were not worn very much.

I bought a pair of Nike 720 for my son at university on the 28th October. On his return home last month he showed me them. The shoes have hardly been worn, as he has several Nikes. One of the soles is punctured. There are no holes underneath, have sprayed water on the under sole to find a leak. There is nothing there, the leak must be under the insole. I paid over £100 for these shoes. I am disappointed with Nike's 60 day policy. The soles have virtually no wear, but are now 5 months old. I would like to know Nike's thoughts on this. The shoes were bought from JD SPORTS, who advised we contact Nike, as it is a manufacturing fault.