Nike
Reviews and Complaints

I was at Fairview Mall this morning (Tuesday, December 17) with my adult English Speaking class. This class consists of mothers who are learning to speak English. I took 4 moms/1 child each into the Nike Store and I had approached one of the staff at Nike to let them know that 2 of my students would ask them a question about a product in the store each, for practice. They were very helpful! The store was not busy at that time because it was around 10:30am on a Tuesday morning so I knew we were not disrupting anyone else in the store. As there were 2 other students who were not participating in the discourse, they were just standing in the store and their children occasionally went out to the mall and they followed the kids, but came back. Just as we finished the conversation with the second student and clerk, on my way out, the manager approached me and asked how many in our group were going to be there because they were coming in and out and effecting the electronic store counter. I was polite (because it was awkward) and said only 2 were practicing and we were on our way now, "but numbers were good for the records, right?" His response was no, because it didn't mean sales. I was shocked, but laughed it off and we left. I was so glad the students didn't really understand his rude comment because I am also promoting the politeness of Canadian culture. In every other store in the mall, the clerks and managers were AMAZING. They were so patient with the students and were happy to help, going further by explaining things slowly and asking the students questions! When I think of your manager and his snippy attitude, especially at Christmas time when pretty much EVERYONE browses around stores. Some of our students actually did buy things in the stores we visited - who was he to assume we weren't going to purchase just because we were practicing . It was a jerk move on his part to stop me on my way out to say that, and I think Nike can certainly do better than this guy, as he clearly has no idea about the concept of customer service.

I placed an order back in february 2018. I never received the shoes but received the t shirt and was told I couldn't get my money back or get the shoes because its been over 6 months. I order shoes from all around the world and some times it takes months to get them this particular shoes I happen to look at my orders and realized they never came but was payed for please help.

Subtotal
$205.00
Shipping
$0
Estimated Tax
$16.92
Total
$221.92

Shipment 1 of 2
Delivered
U.S. Men's T-Shirt
White
Size: 2XL
$35.00

Shipment 2 of 2
Shipped — Arrives 03/15/2018
Nike Air Zoom Mariah Flyknit Racer iD Men's Shoe
Multi-Color/Multi-Color
Size: 12
$170.00

Ordered Feb 12, 2018 - Order #C00020604206

Purchased Online

I was given false information from a Nike rep before placing an order. The information that the rep gave me was against Nike's return and exchange policy. This resulted in me purchasing a pair of cleats that are the wrong size and that I am unable to exchange. I am disappointed because I asked many detailed questions before I placed the order and the rep assured me that I would be able to make the exchange. I think that Nike should allow me to make the exchange and then speak to their reps about providing correct info. When I called and ask to speak with a supervisor I was transferred to a non-working number.

I tried to order 3 items on line and applied a promotion code that was valid that day. i then decided I wanted to add a fourth item but the promotion code would not apply to the item I had added. I tried to delete the items and put them back into the basket to re apply the promotion code to all four items. It still would not apply. So I tried using a work email address to see if that would work. After a number of attempts I was locked out and not able to order the items (totalling over £500). I have phoned your customer service department 4 times over a period of 6 weeks and the issue has not been resolved. My account remains locked and I really wanted those items for Christmas.

I think it is shocking customer service. I want to spend a significant amount of money with you and presumably it is relatively simple to unlock an account.

I would like a further discount for the time and trouble I have been caused by your companys inability to resolve this issue, and I would like my account unlocked.

My 11- year -old son wore these shoes for 3 weeks and after sending them to Nike this the letter I received. 3 weeks that's it!

Claim Number: [protected]
Hi Casey,
We have received your claim product and after a thorough inspection, we've determined the issue with the airbag is a result of outsole wear through to the internal airbag, which caused the airbag to deflate. This is not a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher.

We're returning your item to you—it should arrive within seven business days.

My son went to practice today November 29th 2019 at his High School in El Paso Texas. While running drills he stopped pivoted and cut back. The sole of his KD Trey 5 tore and separated from the upper part of the shoe causing my son to turn his ankle. Thankfully he was not seriously injured. Clearly your shoes have not improved since the disaster that was Zion Williams Duke incident. I spent $89 for the shoes on November 4th only 25 days ago. I will be returning these to Academy Sports in hopes of getting a full refund.

I have worn Nike sneakers for approx 30 years now and after purchasing the women's pure platinum attic pink vapoumax's for close to $300 I am very unhappy. After only 1 week the air had popped in the right shoe followed soon by the other shoe. The loops on the lace guide have all snapped and both shoes on the sole have split between the heel and forefoot section what can be done about this as I have never had such a bad experience with a Nike product

I have been a loyal customer for over 30 years and now married with 2 boys my Nike and or Jordan purchases yearly are much greater. I bought 2 pairs of Zoom All Outs last year. I love them and like all previous Nike purchases in my life have never had any issues with my shoes. That is until yesterday when the heel air pocket blew out while out shopping. Today my hip and back are quite sore as this failure of the shoe left me away from home with no backups. After doing research reached out for warranty info but was disappointed to find out my shoe was 3 weeks beyond the 2 year window. Really? These were daily shoes, not running shoes or abused shoes, just simply to work and back home. They failed and as a long time customer who has never contacted you for help I'm disappointment some sort of help couldn't be offered. I understand I am 1 person and don't matter much, but with 5-6 pairs of shoes purchased for my household yearly and they had always been Nike that adds up. So I'm not asking for a handout, just some sort of resolution to ease the replacement cost of a pair of shoes that obviously failed prematurely.

I wore these pants once and wash them once..the band on the back of the pant tore apart. I ordered these pants and I don't remember when because it took me about a month to wear them so I contacted Nike because I would like a credit for the leggings.Also the Nike logo on the left side it's starting to peel off I've white Nike before I have several pieces including sneakers and for some reason these pants the quality is horrible I've never had any other problems before with any Nike garments or sneakers

Im sending a complaint for the wicked and blasphemous shoes that nike has recently promoted called the ''Jesus shoes''. This is completely evil in the eyes of Almighty God. How dare this company have the audacity to promote a shoe thats filled with holy water and has a crucifix on it. This brings down God's wrath. I for one will no longer buy their products and recommend to others to do the same. Goes to show how far society has fallen, thats its going to mock Our Lord Jesus Christ and the Catholic Church. I pray this company and all others stop mocking God and repent and convert to the true Catholic faith!

We have bought three pairs of Nike shoes for my son within this year and all of them have tears, nicks, and holes in them. Each pair on an average lasts only a few months. We consider this to be unacceptable. Nike's products have considerably gone down in quality. I have include pics of the three pairs of Nike. These are bad products. I don't know what else to say.

I bought some sneakers less than three months ago and I will Never purchase Nikes again. They are so poorly made that they are already falling apart! I remember once upon a time when Nike's would last me an entire school year now this pair didn't even last an entire summer!
Doubtful Nike even cates about quality for Americans anymore, it shows in how absolutely crappy this pair I bought is!

I had my first ever Travis successful order today! I was so so happy. I got my confirmation email, my order history on Nike account also said order was successful. AND I even got my card charged for it!

Then suddenly when I checked my order history on my Nike account it stated my order was cancel, for NO APPARENT REASON. I did NOT cancel my order. 😢

I tried to contact Nike through their chat system, with two different athletes and BOTH of them couldn't even give a reasonable reason that Nike cancelled the order.

I am truly devastated and heart struck by this unfortunate event. I really hope Nike could take responsible of this, as I did get an confirmation email already and money was already deducted. There's no apparent reason to not make my order smooth. I'm a big fan of Nike since I was a kid. And having this Travis Scott would mean the world to me.

I hope Nike can fix this, I really want the shoes. 😭

I submitted a claim in early September. Nike received my shoes on Sept. 10. I waited until Sept 23 and called to see what the status was. I was told by Eric that they must be lost and I would have to wait another 7-10 business days. I called again Oct. 7 and Eric still doesn't have a resolution. He told me he would get back with me by the end of the day. He did not, so I called this morning and asked to speak to a supervisor other than Eric. Joann put me on hold and came back and told me that my request for a supervisor was denied because I had spoke to one 20 hours ago. She would not let me speak to anyone else other than her. I am very frustrated with Nike and Eric for poor customer service. He was extremely rude. I think I just sent my shoes back and I will probably never hear from them again. My claim number is [protected]. I would like another pair of the same shoes or a gift card. I paid about $90 for the shoes.

Hello my name is Peter, I have been a customer to Nike for over 20 years. I wear all your attire and have owned many pairs of shoes branded by Nike. This is the first time I have ever reached out and had a complaint, but it's something that is very frustrating. Just under 6 months ago I purchased Nike AirMax from one of your stores, it's probably my 20th pair. I rarely go running in them and they are lightly used for I have other shoes in rotation. Just today I was walking through the mall and I had twisted my ankle and had fallen to the floor. When I picked myself back up I noticed there was a huge hole in the side sole of my shoe. Because of the defect in the shoe it cussed me to lose balance and my ankle to shift. As I walk on my right foot, air continues to "squeak out the side". These shoes are not cheap and it's frustrating that I cannot wear them anymore. It would be nice if you guys could compensate me for a new pair of Nike AirMax, for I do love your brand. Please email me back at your earliest convenience. Thanks,
[protected]@gmail.com

Outfit develops tear-like holes within a few wearings. Pants did after two wearings. Cardigan did after four wearings. The style is nice, but the material is of poor quality. Basically, the threads pull apart and seperate almost like it was cut by a knife.

Nike should be ashamed and recall the whole line. We are considering returning all nike clothing that we have recently purchased.

I purchased my son new shoes for school. He has worn them almost a month and there is already a large tear on the side by his toe. I tried disputing this with Nike but they told me this was normal wear and tear. Now I know some kids can destroy shoes in a short period of time, however these shoes are still in almost perfect condition. The soles are barely worn. I questioned how an almost perfect pair of shoes would have this "wear and tear" in this one area in under a month. Of course they just keep emailing the same thing over and over. Very disappointed with Nike. As much money as they make, and as much money as consumers spend they can at least stand by their products, but I guess not

My son has a pair of these and his heels were bleeding after them, there's plastic inside the heel of the shoe and it is cracked and protruding out into his heel, this is dangerous and should not be happening cutting his heel all the time, we paid €88 for these in jd sport only a few months ago, we should be getting a better product for this price, and no shoe should cut anyone like this.