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Nova Bus Complaints 2

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J
11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nova Bus Reckless bus driver

Bus Driver, driving bus # 1910239 on Monday, May 11 at 7:10pm driving recklessly. Swerving in and out of lanes S president and Fleet St.

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ComplaintsBoard
J
4:29 pm EDT

Nova Bus novabus articulate 60 feet bus - dangerous design and faulty manufacturing

I was excited when I saw the bus and its glamorous design. Then as a commuter, I was very frustrated because:

1. Because green light (door opening light) and the push bar (to open the door) aren't synchronized. When commuters see the green light on, they push the bar to open the door, the door does open until 2 seconds expire. As a result, doors get clogged creating commuters and drivers irritants.

2. Floor of the bus is very cold compared to other buses in the city of Toronto.
3. Inside the bus, the bolts and screws are so big on the iron bars around the sitting area, and poking out so much, commuters often hurt.

4. The components (plates and bars) in the ceilling and the advertisement sides of the bus sometimes dangerously dangle scaring the commuters of the fall.

5. I personally talked to some TTC inspectors, trainers and other officials and got the same feedback.

I sent an email request to the new VP (Mr. Martin Larose) of the company plant in Montreal in November 2017 to fix the problems so that the new buses will proved comfort, safety, and fearless travel. No avail. No reply, no fix of the problems.

And Toronto City Purchasing managers simply like filling their tummy barrels with grunting sounds. They don't care for the safety and quality.

I request the authority to fix these problems of this Nova bus series for the sake of the commuters.

Thanks.

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3 comments
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Tabott347
US
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Jun 25, 2018 12:32 pm EDT

Thanks for posting this. So far I found this freak'n bus looks good...but I've problems with the exit doors and screws.

J
Author of the review
J
Josh20
Toronto, CA
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Dec 11, 2019 3:23 pm EST
Replying to comment of Tabott347

still, they haven't yet fixed these problems..

G
G
GeorgeH55
CA
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May 19, 2018 3:13 pm EDT

Lousy job by TTC purchasing managers.

G
G
GeorgeH55
CA
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May 19, 2018 3:09 pm EDT

Novabus! This's a news to me...they need to improve their buses... cs as well.

Is Nova Bus Legit?

Nova Bus earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nova Bus to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Nova Bus is known for their high standards and safety. If you're thinking about dealing with Nova Bus, it's wise to check how they handle complaints.
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Overview of Nova Bus complaint handling

Nova Bus reviews first appeared on Complaints Board on May 17, 2018. The latest review Reckless bus driver was posted on Mar 17, 2022. Nova Bus has an average consumer rating of 1 stars from 2 reviews. Nova Bus has resolved 0 complaints.
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  1. Nova Bus Contacts

  2. Nova Bus phone numbers
    +1 (800) 350-6682
    +1 (800) 350-6682
    Customer Service
    +1 (450) 472-6410
    +1 (450) 472-6410
    Head Office
    +1 (450) 568-3335
    +1 (450) 568-3335
    St-François-du-Lac, QC
    +1 (518) 566-6682
    +1 (518) 566-6682
    Plattsburgh, NY, USA
    More phone numbers
  3. Nova Bus emails
  4. Nova Bus address
    1000, Industriel Blvd, St-Eustache, J7R5A5, Canada
  5. Nova Bus social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Nova Bus contacts

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