NuEra Telecom
Reviews and Complaints

I was promised unlimited calling to India for $19.95 a month. Also, I was a charged a deposit of $38.95 and was told it is completely refundable. It worked fine the first two months. However, in third month, after I used few hundred minutes, I kept getting a message on the telephone line that said I did not have sufficient funds to make the call. I called the customer care to ask what was going on and was told that there was something wrong with their server and it should be fine the next day. But, it did not work until my credit card was charged the next time. This time, after I used it for about a week, it went out of funds and the same message kept playing. I called them and asked how many minutes were actually offered for $19.95, but the lady refused to tell me. So, I requested to cancel the service and asked to refund my deposit. I was told I would get a check for the amount in a few days but never got one. It's been about three weeks now.

Absolutely fraud company. Its unfortunate that there is no such government law to protect their citizens and take actions against such company. I received a call from INDIA gave me completely law rates and 700 minutes FREE for international calls. I was asked to pay $37 as deposit. After activation, when I received the invoice and saw the charges were four times and NO FREE calls as committed. I paid the invoiced amount and asked for the refund in Jan' 2011. Until now, as of May ' 2011, I made 10 follow-up calls and multiple emails sent to NuEra. No outcome...All time, they speak lie, different answers for the deposit, calls are being disconnected...The calls are getting landed some where in Latin America, doesn't have any responsible person to answer and refund the amount. Amount is too small but cheating intensions are unbearable. Any one can suggest me to escalate this on higher Canadian or International level or guide for the lawsuits ! If not, At least please spread this message until we hear some Government actions taken on such fraud companies. It will a great help to other people...

Hi All

I am looking for my refund from this company and its been more than 5 months everytime they have something new.

Please see below for more information.

I have spoke to these people.

Spoke with Gandhi ( Jan 2nd 2011)

Emp ID 1079.

Spoke with Carlos (Supervisor) ( Jan 2nd 2011)

Emp# 1147.

Amber Money will be refunded by January 31st 2011.

Emp# 4435.

Sunil Emp# 1296 15 days March 08th 2011 -

Tom EMP# 1315 (May 06 2011) within 15 days.

today is May 6th 2011 and i still do not have anything.

The company is legitimate but the service is devious. I should have checked the complaint board before I purchased their service. I tried to cancel the service next day but they told me someone is going to call me back and no one called. It is easy to dispute the charge by calling my credit card number and report them as a fraudulent company, no sweat, I will get my credit card company to refund me the money. In the future i will use the complaint board website before I purchase from any other company. Thanks to everyone who takes the time to enter his experience to learn about fraudulent companies.

some guy named sameer khan called my friend and gave rates for pakistan 2 cents, canada and usa half cent and uk 1.5 cents.he gave her 100 min free to pak every month plus 5% discount and plus 10% more discount if your monthly billing goes up 15 dollars.39 dollars deposite which they re going to refund in subsequent bills.my frind gave my reference so he called me gave his e mail address if you have any problem, mail me. rates same as i told you asked for credit card which we gave.he said he is giving me special promotion which is specially for his family member.some body will call you for activation .he asked us to say yes when they tell you 4.4 cents bc it will be 2 cents on bill. he said you can check online right away after calling your charges will be shown.he is sending password in 24 hrs.we waited but no body e mailed us. i called customer service about this bull ### she started apologising and saying use our service please.now both of us mailed sameer khan at his g mail account no answer.i changed my card info.customerservice people said sorry but they said you have to pay that rate.if somebody has an idea how to nail them let me know. they are calling calling calling such a fraud.his email is khan.[protected]@gmail.com

Nuera long distance company is a fraud company, they have hired some cheap low life [censored]s like Nazia Khan who call men to give them long distance services and then later on make friends and then talk dirty to them and then in return ask them money. This is Nazia Khan's phone # [protected], if u ever get a phone call from this girl just make sure u avoid that gold digger horny ###.

A friend of mine gave my phone number to a supposed manager named ALEX IBRAHIM of that false company based in California, he lied to me saying that the deposit was just for two days the time they check my informations. The time i found out the game, it was too late, they took my money from my bank account and whan i call now since October i have canceled that false telecom account, it's impossible to reach the named ALEX IBRAHIM anymore, and the others people fron their customer service make semblance to not speaking English.Finally the only supervisor who talked to me and said that my deposit will be within 45 days and then nothing until today( more than 5 months later).
Please be aware and never deal with those frauders

I received a call from an indian with an opening line "We are offering 4 cents a min to Lebanon". Now the cheapest I have heard of is 8 cents. So what I did was recorded the entire conversation. This call was followed by about 4 others from the same company and all were recorded. I finally figured that I had enough recorded evidence that if they tried to scam me I can fight back. I was also told that if I referred 3 people, which I did, I would get one number to call in Lebanon unlimited for 6 months as a thank you. Long story short, my wife started calling her mother everyday for a couple hours. 7 days later we were redirected to customer service because we exceeded our $100 limit. The company denied having these promotions and told me that I was responsible for the calls made. Since I had the recordings handy I played them to customer service who in return told me that I should know better and that no company offers these good rates and that I would get a bill for the full amount! Just waiting for the bill to come to mail them back a shove it up your a** letter. I did call my credit card company and got another card sent in the mail so they can't charge anything to it. If you need a copy of the recordings to fight these crooks, email me at [protected]@hotmail.com

They are one company called Uniontelecomusa com and nuera.net as one company who are based in South America in Peru who running by the management as Peruvian who does not have any Idea how to run a Call Center and plus the 2 x Supervisors up the management ### all run the business like the own home centre for the fun of it and plus Sandra has no Idea how to be a Supervisor and Tarun who suck ### the hole time as one of the worst Indian working over their as big corrupted person who stealing pins and sell them to their buddy's for money. Tarun is the one who take payment from the client who has not paid their account still from the Credit Cards on file with out calling the clients and that is Stealing big time.

NORA BARBAS/LEONORA SEVILLA, call center agent of NUERA from Philippines used to call us for some referrals until then I discovered that she was able to establish a relationship with my husband through the company's phone. Based on the email she had already an affair with my husband july of 2009. Sept. 2009 she had been calling my husband to apply for her a PLDT land line with DSL Plan. This was materialized which my husband was charged $175.00 in Dec.2009 from his paypal account with a Regular Plan of PLDT land with PLDT My DSL (wired). There was also some emails that she and my husband are lending money. Recently, I read an email that she was trying to fake her work experiences, asking my husband to make some corrections in her grammar, because she is trying to apply as a Domestic Helper abroad so this is a caution to all agencies please verify her work experiences or this is just one of her tricks to get money from my husband. She asked money from my husband recently which was sent through xoom global money transfer for her application which is $150.00. I was able to talk to her and she admitted that they have a relationship. She said that my husband gave her a lap top also. They were able to meet in Philippines. She promised to return the money but until now I haven't heard from her. Anyway this is also a warning to everybody, I do not know how many people had been her victims. Please beware and spread to the whole wold that there is a lot more of this kind of person out there. NUERA please investigate all your agents because NORA/LEONORA SEVILLA BARBAS will have more victims for sure and shame on your company if you tolelate this kind of person.

These guys are a complete scam. They say they will charge one rate and when you get the bill it is totally different. They took $50 deposit and said that it will be refunded when you leave...YEH RIGhT when I told them I need to leave they said that they will give me a $50 phone card and no money will be refunded BULL CRAP no one ever told me this when they were signing up a complete SCAM BE WARE OF THESE THUGS

STAY AWAY! You will be robbed!

Hello,

I'm sorry if you have been unlucky enough to come across this company. I was honestly quite excited to come across them at first. I had a pleasant conversation with Mary over the phone and they asked me to come down for an appointment. All was fine until I met the dreaded Diedra. I did my home work - I mentioned the NUMEROUS complaints on this site and she goes "Oh there have only been two in four years" WRONG! On Yelp maybe...because you have five complaints on the BBB and four or so on here. I'm already being lied to by someone who is supposed to be matching me with the man of my dreams...love this service already. Moving forward! So I am young - 20 going on 21, but I am a very mature guy and have been around the block (no pun intended.) But what really caught me was she goes "You younger guys are easy to match because you just want to meet nice guys" I knew what she meant, but at the time it went off in my head as "oh your just going to throw some random guy at me who I have nothing in common with? (Which by the way seem to sum up the complaints on here.) She goes through pricing and tries to sell me...which she wasn't very good at..she kept hammering down the price till I would say yes which I didn't.

So she tells me to call her on Tuesday to contact the "match maker" and see what kind of "special pricing" she can arrange...hmm so ovbiously I lead a busy life and do I really remember this stuff all the time? No! I never called. Two weeks later I heard nothing. I was a little annoyed...half of you are/have been in sales of some sort and know money doesn't come to you - you have to earn the business. So I sent an e-mail over simply wondering why I hadn't received a return call? That was all...I wasn't trying to be rude or anything.

So - her highness decides to call me and scream at me! "YOUR NOT EVEN A CLIENT YET YOU HAVEN'T DONE WHAT YOU NEED TO DO! I AM NOT A SALES PERSON I AM A PHSYCOLOGIST"

The conversation went on - well let me tell you something...take a look at the image you just created for your supposed "professional organization." If one of the key employees can't even use a professional phone voice, I can imagine the lovely men I'd be matched with. I will NOT tolerate being yelled at by someone who I prospect spending my hard earned money with. She may say she isn't a sales person - but she is responsible for taking care of clients.

This woman can't match if she is incapable of controlling her own anger problems. She couldn't work a $9.00 call center job if she keeps up her attitude.

Customer service rep. called me on April 6th, 2010. She offered me International long distance call to Banglaadesh for 2.99 cents per minute; no connection fee, no activation charge, no rounding. I had to pay deposit of $38.95, which I will get back when I won't have their service anymore. But when I received the first bill, I saw they charged more than they supposed to do. Now I want to cancell the service and want my deposit back. But they said, it's not deposit, it's activation fee(which is a lie).They refused to give my money back.

This company is the biggest fraudulent company existing in North America.They will trap customers by calling and promising 1cent per minute calls and tempting them to disclose their information and once they have the credit card or bank information, they will overcharge and ripp off the customer by taking away money from credit cards and bank accounts and top of that they charge depoist money too in the bills and finish the money with hefty bills. when you call their customer service, they never disclose their address or real phone numbers and they do not give any bank information where bills can be paid, all they ask for is your information.i have collected some info about them and also reported to police. its as follows so BEWARE of NuEra Telecom. phone numbers are [protected]+ [protected]+ [protected]+ [protected]+ [protected]+[protected] and thei address is po box-190959 miami beach florida -33119 but also 168-first street SE, Miami florida-331131 and 222 east 34 street, new york -10016 and 114 caruso street dollar des-ormeaux, quebec, canada -8981L9 and they have many fake addresses and phone numbers too which will display on your phone ID as local numbers and when you call back, they belong to innocent people.so nobody in NuEra telecom tells the truth and they are the biggest ripp off and fraud and cheater company operating somewhere with cheap labour in India and extracting money from innocent people in North America

This company is the biggest fraudulent company existing in North America.They will trap customers by calling and promising 1cent per minute calls and tempting them to disclose their information and once they have the credit card or bank information, they will overcharge and ripp off the customer by taking away money from credit cards and bank accounts and top of that they charge depoist money too in the bills and finish the money with hefty bills. when you call their customer service, they never disclose their address or real phone numbers and they do not give any bank information where bills can be paid, all they ask for is your information.i have collected some info about them and also reported to police. its as follows so BEWARE of NuEra Telecom. phone numbers are [protected]+[protected]+[protected]+[protected]+[protected]+[protected] and thei address is po box-190959 miami beach florida -33119 but also 168-first street SE, Miami florida-331131 and 222 east 34 street, new york -10016 and 114 caruso street dollar des-ormeaux, quebec, canada -8981L9 and they have many fake addresses and phone numbers too which will display on your phone ID as local numbers and when you call back, they belong to innocent people.so nobody in NuEra telecom tells the truth and they are the biggest ripp off and fraud and cheater company operating somewhere with cheap labour in India and extracting money from innocent people in North America.

I signed up with them and used the service for two months. Initially I got a call from a sales rep who got my number from a friend. The sales rep gave me a sweet deal with very special international rates. Even the deposit was cut to less than a third.

To my surprise the company charged me the full deposit amount, and I called them back. They promised to return the money but never did. When I got my bill there was a shocker, I got charged for calls I didn't even make, I was keeping a log as well as comparing to my cell phone bill calling to the access number. In addition, I was getting charged the full international calling rate.

I cancelled the service. Don't fall for this scam.

I received a call from a Private Caller with the number displayed. It was sales of Nuera Telecom. After the call I wanted to call them back. I re-dialled the displayed number. To my surprise the number got connected to a house. When I complained to the sales, they said that computer displays any available number in the system. Beware, Nuear is a fraud. How on earth they survive so long swindling people openly and no one can take any action against them?

This complaint is regarding a calling card company Nuera Telecom through which we registered for a service to call India at 1 Cents/minute; however, I was charged $6 for a call made to India for about 41 minutes (approx 14 Cents/minute).

I was contacted by a salesman of Nuera Telecom in Oct, 2009 who offered me a service for 1Cents/minute to call India. The offer was attractive as other cards charge 1.9 to 4.9 Cents/minute. We were asked to register on www.nueratel.com website. When registering we were not informed that we would be charged $38.95 for security. After signing up we noticed a $38.95 refundable written on the home page of the website, upon asking, the salesman replied we were charged a one time $38.95 security deposit refundable within 24 hours of disconnection of service. We got uncomfortable with the deal and later in the day decided to discontinue the service and asked for refund. That is when we were told several new terms and that $38.95 was refundable only after 45 days. They sent us link to a completely new website called nueratelecom.net with a password to login; as they said we would be able to view terms and conditions only when we register and login.

We waited and followed up for more than 3 months and every time there was a different story told. We did not receive any refund. After being completely harassed and fed up, when they offered a $50.00 worth of calling card with 1 Cents / minute rate to India instead of a refund, we opted it. I called India in the subsequent weeks and in approximate 41 minutes talk time I was charged $6 instead. When I called back to confirm why I was charged about 14cents/min, they dropped calls, put us on hold, told us they will check with technical services, and finally they said that the charges with connection fee and everything is 12Cents / minute. They are complete frauds and misrepresented information and misled us at every single step. We would like to know what action can be taken against them.

I have also put up a complaint against the company on the Better Business Bureau website.

We were lured in to this scam of getting this calling service through a customer service Rep who spoke our native language. They took $39.99 as refundable activation fee with promiss to refund ASAP if we did not like service. Any way we were unable to make any calls even after 1 week and had to call their customer service multiple times. Once we started to make calls, for minutes you will not hear any sound of getting call through than the voice quality would sound like speaking with some one in a hole or well. call would discoonect every now and than. getting a conection was very difficult.
Having been frusterated, called them to discontinue service and refund our activation fee. "Rose" a cust service rep said that service will not be disconnected till we recive and pay final bill, Now it was 19th of month and they told us to wait till 16th of next month, asked hem to get the bill out of our activation fee but they said that fee is non refundable and we will receive a calling card instead of our money after we pay final bill. Called to talk to some supervisor but the guy "Renzo" was extremely rude and unprofessional, he did not pay any attention to what we are saying and hung up on us. it is completely Poor service with most unprofessional bunch of people.

I have told this person name "Javed Iqbal" Please do not call me because i do not need any long distance calling . But this guy is keep calling me & use abusive language. Even though i have write down a complaint allready on this website but nothing is done & this guy is keep calling be & abusis me.