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I made an order, and have yet to receive a shipping/tracking number; its been two weeks
I made an order, and have yet to receive a shipping/tracking number; its been two weeks. I made an order, and have yet to receive a shipping/tracking number; its been two weeks. They have a hold on my PayPal account, and when I called to request a cancelation or refund...They said NO! I know we are all witnessing delayed shipments, but if I want to get my cash back, I should be able to.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sent me an empty package; only had the receipt
Sent me an empty package; only had the receipt. Ordered a package on March 2, package was shipped on March 3 was supposed to be delivered on March 11. Checked the tracking link on March 8 and the shipping date kept changing. Called the company on March 12 to check on the order and the agent said FedEx lost my package and that she would resend my package; went to the mailbox today and the package was there but it was empty it only contained a receipt listing the items. Order Number: *** Order Total: $30.08 Payment Method: Visa
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The employee informed me that it will take a few weeks to ship so I asked for a refund and she couldn't give me a guarantee
The employee informed me that it will take a few weeks to ship so I asked for a refund and she couldn't give me a guarantee. I placed an order May 8th they said due to covid it will ship in 7 to 10 days which normally is 2 to 3 days. I emailed them on May 15th about my order she said it will ship right away. When I called today to get an update on my order she said it will take a few more weeks. I told her that didn't work for me so I would like a refund. She said she couldn't cancel my order right now and give me a refund. I asked to speak to some one above her and she stated that they don't have a direct contact she would have to email them. I told her I didn't want to wait a few weeks for her to cancel my order and give me my refund. She said it wasn't anything that she could do...My order number is *** The total was $56. I payed online with a master's card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is NYX Cosmetics legit?
NYX Cosmetics earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for NYX Cosmetics. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
NYX Cosmetics resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Nyxcosmetics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up NYX Cosmetics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Nyxcosmetics.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from NYX Cosmetics.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to NYX Cosmetics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About NYX Cosmetics
NYX Cosmetics has become a popular choice for consumers looking for high-quality makeup products that do not break the bank. The brand is known for its long-lasting formula, pigmented shades, and easily blendable products.
One of the standout features of NYX Cosmetics is the brand’s commitment to inclusivity. They are dedicated to offering diverse shades that cater to all skin tones so that everyone can find a perfect match for their complexion. This has helped the brand to become a favorite of people from all backgrounds and ethnicities.
Another unique feature of NYX Cosmetics is the fact that they listen to their customers and regularly update their product range to meet the needs of their audience. This has helped them establish a great reputation for listening to and responding to customer feedback, ultimately delivering what their audience wants.
The company is also well loved for their vegan and cruelty-free makeup products. They make sure that their products are not tested on animals, and are free from any animal-derived ingredients. This has made the brand a popular choice for the growing number of consumers who are committed to using ethical and sustainable beauty products.
Overall, NYX Cosmetics has become a popular choice among makeup enthusiasts and professionals alike. With its diverse product range, inclusivity, high quality, and affordable prices, the brand has earned a loyal following and cemented its place as a major player in the beauty industry.
Overview of NYX Cosmetics complaint handling
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NYX Cosmetics contacts
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NYX Cosmetics phone numbers+1 (844) 335-3510+1 (844) 335-3510Click up if you have successfully reached NYX Cosmetics by calling +1 (844) 335-3510 phone number 0 0 users reported that they have successfully reached NYX Cosmetics by calling +1 (844) 335-3510 phone number Click down if you have UNsuccessfully reached NYX Cosmetics by calling +1 (844) 335-3510 phone number 0 0 users reported that they have UNsuccessfully reached NYX Cosmetics by calling +1 (844) 335-3510 phone number
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NYX Cosmetics address588 Crenshaw Blvd, Torrance, California, 90503-1705, United States
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NYX Cosmetics social media
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