Tom Ford International
Reviews and Complaints

Tom Ford International LLC messed up big time when dealing with my warranty exchange claim. They flat out refused to replace my glasses that are still covered by the warranty. Can you believe that? I mean, come on!

I bought glasses for my prescription frames. I couldn't use my FSA card, so I paid with cash. My doctor won't accept frames from outside, so they have to be ordered through her office for insurance coverage. I returned the unworn frames within 24 hours, but they don't give cash refunds. They said they don't keep cash in the store, so they'll send me a check in 2-7 weeks. I can't track the check since there's no phone or tracking number. Cash shouldn't be refunded after a month.

I bought a pair of shoes on May 3, with shipping and taxes included. Unfortunately, they were sent to my old address, which I can't access anymore. I attempted to update the delivery address with the seller, but they were unaccommodating. The package was left unattended at my previous residence. I filed a claim for the undelivered package, and the courier investigated but to no avail. Despite numerous attempts to contact the seller for a refund, I've received inconsistent replies and no resolution.

I recently bought a couple of really expensive shoes from the Tom Ford website two weeks ago. I returned the shoes right away because they were too small. It's been almost three weeks and I haven't heard anything about the return. I had to call them and talk to a representative. I explained that I sent the shoes back and the representative kept making excuses and lying to me, saying they hadn't received them and that it takes a long time. I had to send them a copy of the receipt and show them on their website that the items were delivered. Tom Ford has the worst customer service I've ever experienced. It's really disappointing considering they're a prestigious and high-end brand. Their customer service doesn't match up to their reputation and standards for customer satisfaction.

In December , I bought a cardholder for my hubby from TomFord.com for Christmas. They delivered it on time and in perfect shape. However, my hubby didn't like it, so he decided to return it and get a full refund of $402.22 (the total was $410.22, including $8 for gift wrapping). I emailed customer service and got return instructions and a return label. I sent the item back right away, and it reached their facility in January. On January 26, 2022, I inquired about the refund. They replied that it would take about 10 days after receiving the item. On February 8, 2022, I checked my credit card statement and saw no refund, so I contacted them again. I received the same response about the 10 business days processing time. Today, February 14, 2022, I still haven't received the $402.22 refund. The customer service at this fancy brand is ridiculous and unacceptable.

I ordered the stuff below. I've been calling since Monday, Nov *** to get a return label. This thing wasn't on sale, but then I found it a few days later for only $32.00, half the price. I called again on Wednesday Nov ***, 2020, sent an email on Friday November ***,, and called again on Saturday, November ***. Still no UPS return label. I checked my spam folder and even my delete folder. The customer service reps were good, but the problem is not getting the label. I know it comes from UPS. Can someone help me get a label so I can return this thing, please? I also asked yesterday to send the label to a different email address. I usually have no problem getting emails from Tom Ford or UPS at my yahoo email address. I know it's a busy time of year. Thanks for your help. I know you have to get the item back in your warehouse before giving a refund, but I just need the label. Please mail it to me if you can. ORDER NUMBER: *** ORDER DATE: NOV , 2020 PAYMENT METHOD VISA *** AMOUNT: $64.00 ITEM DESCRIPTION PRICE QTY. TRACKING INFORMATION *** CHEEK COLOR ITEM NO. *** $64.00 1

On 7/7/22, I bought a pair of shoes from an online store for $625. I didn't get any confirmation or receipt for my purchase, but luckily I used Affirm (Loan ID) and they have enough documentation. The shoes arrived on 7/14/22, but there was no paperwork or documentation with them. Even though I ordered a size larger, the shoes turned out to be too small. So, on 7/14/22, I called and talked to customer service. I asked them to email me a receipt and requested an exchange for a bigger size. They said they would send the receipt right away via email and also mail a hard copy. But, until now, I haven't received the receipt. They also told me that I couldn't do an exchange, get a refund, or even get a store receipt. Now I'm stuck with these small shoes and out $625. If the retailer wants to sell expensive shoes online, they should at least offer exchanges, especially if their sizes run smaller than other European cuts and there's no way to try on a sample shoe. This policy feels like a trap. I doubt the retailer will admit that there was any mention of no exchange or store credit options in tiny print. I can understand no refunds, but to say there's no option for exchange or store credit is just not fair.