O2 Germany review: Account forgery

Hello,

Until now I never get a proper response for my problem.

Summary of my reported issue LAST YEAR:

Upon checking my DB bank account online statement, I suddenly spotted suspicious transactions being done using my IBAN details. I further investigated and found out they originated from O2 (Telefonica Germany GmbH & Co. OHG). When I contacted OO2 support consultants, they told me I had purchased two mobile devices (iPhone 13 Pro Max 128 GB and iPhone 13 Pro Max 256 GB) with them. I was shocked to hear this and told them I had never seen this type of iPhone in my life and someone must have used my information to make such purchases. I was more surprised to learn the contract commenced on 2nd February 2022 and I have been paying for these installment billings via an automated deduction from my bank account for over a year now.

Below are the customer accounts created in the O2 to steal money from my bank account:

Kd-Nr.: [protected], Rg-Nr.: [protected]/7, Ihr

Ratenplan

3403473690170001373994711007RCUR

Kd-Nr.: [protected], Rg-Nr.: [protected]/7, Ihr

Ratenplan

3203486618000001372747738007RCUR

I am a law-obedient citizen and this is a big-time Forgery supported by O2 company.

First of all, how can you even release the product to an address and receiver info that does not match the buyer's information (name, address, etc)?

Don’t you guys keep track of the Delivery Order or do a proper QA internally before releasing them? I wonder how many similar victims encounter such a situation such as me from O2. Or does the O2 CEO realize that their internal team is doing such forgery and can cost the O2 company a big loss?

O2 may be very rich to ignore this amount of loss from their account but I am a very poor guy and this amount is too big for me to keep silent. I have checked with my lawyer, thus I am forwarding this email as a warning to investigate this matter thoroughly and reimburse the money stolen from my account due to O2’s negligence in allowing such easy forgery by internal staff who allowed this deal to be registered for their friends.

I will not sit silent and will fight this case legally until justice is served correctly.

I will not hesitate to share this news with media and social networks to expose how easy for O2 employees to make such forgery to sell iPhones.

I have sufficient evidence of my bank transfer records, and police reports and you already have the record details created by an O2 employee on how to use forged data to purchase iPhones using my account and send it to a friend of an O2 employee. To avoid any further damages and complications including the stress level that the victim has to suffer until now, I suggest you come clean and settle the money stolen from my bank account which is close to 1000 EUR!

Victim of O2 company,

Thevendran Rajandran