giffgaff
Reviews and Complaints

So, here's the deal with giffgaff. When you top up your credit, don't just stop there. You gotta choose a goodybag, my friend. If you don't, you'll end up burning through ?15 of credit like it's nobody's business, all for just a measly couple hundred MB of data. Trust me, it's not worth it.

So, I signed up for giffgaff and everything seemed fine at first. But then, out of the blue, they went and blocked my account after just three days. I was left scratching my head, wondering what on earth I had done wrong. When I reached out to their customer support, they flat out refused to give me a reason for the blockage, claiming that I already knew why. Well, newsflash giffgaff, I didn't have a clue!

To make matters worse, in order to get a new account, I had to cough up another ten quid for activation. Can you believe it? I mean, seriously, why should I have to pay for their mistake? But hey, I wanted to get back on track with giffgaff, so I reluctantly paid up.

Guess what happened next? Yep, you guessed it. My new account got barred too! Apparently, having a second account was a big no-no in their books. I was fuming, to say the least. It's not like I was trying to pull a fast one or anything. I just wanted a working account, is that too much to ask?

All in all, my experience with giffgaff has been nothing short of frustrating. They blocked my account without any explanation, made me pay for their blunder, and then barred my second account. It's safe to say that I won't be recommending giffgaff to anyone anytime soon. They seriously need to get their act together and treat their customers with a bit more respect.

Giffgaff is honestly the worst service provider I've ever come across. They straight up took £25 from my credit and are flat out refusing to give it back. It's absolutely ridiculous! I can't believe a company can be so heartless and not even care about their customers. I would never, ever recommend Giffgaff to anyone for anything. Trust me, if you have a complaint, they won't give a damn and won't bother responding. It's just a waste of time and money dealing with them. Stay away!

Had a bit of a problem yesterday when I was trying to top up my phone. But you know what? GiffGaff sorted it out real quick and even gave me a refund for the trouble I went through. I've been with GiffGaff since 2016, and let me tell you, whenever I've had a problem, they've always sorted it out in a reasonable amount of time. Unlike those other providers where I've had to pay almost double and even extra for a phone. That's why I'm sticking with GiffGaff, they know how to treat their customers right.

Giffgaff is the absolute worst company I've ever had to deal with, let me tell you. So, I went ahead and ordered a phone from them, right? Well, guess what? Their courier totally messed up my order! Can you believe it? And what did Giffgaff do about it? Absolutely nothing, that's what. They didn't lift a finger to help me recover my precious phone.

So, naturally, I decided to raise a complaint with Giffgaff. I mean, it's the least they could do, right? But you know what? They straight up ignored my complaint! Can you believe the audacity? It's like they don't even care about their customers. And let me tell you, their terms and conditions? Yeah, they might as well not exist because Giffgaff never bothered to follow them.

Now, let's talk about how impossible it is to get in touch with these guys. The only way to contact them is through their own online messaging service. But guess what? They ignore it a whopping 95% of the time! Can you believe that? It's like they don't even want to hear from their customers. I mean, why bother having a messaging service if you're just going to ignore it, right?

Honestly, I wouldn't recommend Giffgaff for anything. Not a single thing. Because let me tell you, if you ever have a complaint or an issue, they just don't care. They won't respond, they won't help you out. It's like they're in their own little world, completely oblivious to the needs and concerns of their customers. So save yourself the trouble and stay far, far away from Giffgaff. Trust me, you'll thank me later.

This is my third refurbished phone from Giffgaff, and this time my 11-year-old son, who has autism, was really excited to receive his first phone. However, when we opened the package from Giffgaff, we were disappointed to find that they had sent the wrong colored phone. This made my son extremely upset, and he ended up losing his temper and causing a bit of a mess in our house. It's frustrating to think that someone in the supply department couldn't even differentiate between white and black.

On the bright side, our customer service representative was actually quite helpful in resolving the issue. But seriously, Giffgaff, why do you allow such major mistakes to happen? It would be wise to improve the quality control in your refurbishment supply team, don't you think? It's important to ensure that customers receive the correct products, especially when it comes to something as significant as a phone.

I understand that mistakes can happen, but this kind of error could have been easily avoided with a little more attention to detail. It's disappointing to see such a reputable company like Giffgaff make such a careless mistake. I hope they take this feedback seriously and make the necessary improvements to prevent similar incidents from occurring in the future.

Absolute disaster! Let me tell you, this has been the worst phone experience of my entire life. I kid you not, folks, BUYER BEWARE. So, I went ahead and activated my sim, thinking everything would be smooth sailing from there. Boy, was I wrong! A whopping 24 hours later and guess what? 'No network'! Can you believe it? I couldn't either.

Now, being the proactive person that I am, I decided to reach out to customer service for some much-needed assistance. But what do I get? A pesky little pop-up informing me that sim registrations are delayed. Seriously, giffgaff? Are you kidding me? I mean, come on! To make matters worse, I had to travel overseas, and guess what? Sim registration is a big no-no if you're out of the country. So, here I am, stuck with a useless giffgaff sim, and to top it all off, my number is about to be ported to an unregistered sim. Can you say nightmare?

Now, you'd think that in a situation like this, you could just pick up the phone and give customer service a call, right? Well, think again! There's no phone number to contact these guys. Can you believe it? I sure couldn't. And to add insult to injury, no one is even bothering to reply to my emails. It's like they're playing some sort of twisted joke on me. I'm currently overseas, folks, with absolutely no functioning mobile number. Can you imagine the inconvenience?

Oh, and let's not forget about the job applications I've been sending out left, right, and center. With no working number, how on earth are prospective employers supposed to get in touch with me? It's beyond frustrating, folks. I tell ya, this whole giffgaff ordeal has been nothing short of a nightmare.

So, take it from me, folks. If you value your sanity and actually want a phone service that works, steer clear of giffgaff. Trust me, you'll thank me later.

I've gotta say, I've given giffgaff a whirl in the past. The coverage, gotta admit, was pretty decent. But man, oh man, everything else just took a nosedive. Calls were alright, I mean, when they actually went through. There were times when I had a solid 4 bars on my phone, but couldn't even make a simple call. And don't even get me started on the data, mate. Full bars, but the speed was slower than a snail on a Sunday stroll. Picture this, yeah? You're tryin' to use Google Maps on your phone for some good ol' satnav action, and the map just freezes. You've got full bars, but all you see is a blank screen. It's like a game of chance, ya know?

Word on the street is that O2, the big boss behind giffgaff, likes to throttle data and calls for all the other networks that piggyback on their network. It's a real bummer, mate. I mean, sure, giffgaff is dirt cheap, but what's the point if you can't even have a decent chat on the blower?

But hey, I reckon it's worth a shot if you're on a tight budget and don't mind playin' Russian roulette with your calls and data. Just be prepared for some frustrating moments, mate.

If I could give this company a 0, I would. I bought a sim card and topped up ?20 after signing up. My phone is new and unlocked. It said on my phone that everything was accepted, including the fact that I have 9GB of internet, but I never received any service. Except for a brief five-minute period three weeks after signing up. I left messages on the forum, but the suggestions from other members didn't fix my problem. They don't have any customer service where you can call and talk to someone. In the end, I had to give up trying to figure out why I paid ?20 and couldn't make calls, send texts, or access the internet. I ended up buying Lycamobile, which offers 6GB for ?15 per month. I had some issues with them for a couple of days too, and it was impossible to get in touch with them because they don't answer. But after three days, the service started working. Do yourself a favor and don't buy Giff Gaff. After paying that ?20, I realized I'm just another person they've taken money from. Take a look at their forums and talk to your friends and their friends.

Giffgaff is honestly one of the best mobile networks that I've been with for a long time. I've been with them for just over three years and I'm very happy and satisfied with them. They have very good deals that range from ?5 to ?20 (It's currently going for ?18 at the moment).

Giffgaff has something called "Goodybags" which will give you a mixture of minutes, texts, and internet, but all of them include free minutes and texts from giffgaff to giffgaff which last around a few months until you top up again. If you're the type of person who is more interested in data rather than minutes or texts, you can get something called a "Gigabag" which only includes ?5 for 500mb and ?7.50 for 1gb.

You also have the freedom to change your top-up at any time like topping up your giffgaff balance every month or changing your goodybag at any time. If you're running low on minutes, texts, or data, just simply top up, choose your goodybag, and it will discard your previous goodybag for your current one.

You also get something on giffgaff that I haven't seen before on other mobile websites, which is called "Payback". What this does is that you recommend giffgaff to your friends and family or even help your fellow members in our forums and they'll give you payback points twice a year (June and December, I think).

You can do it by sending SIMs to your friends or family, share your personalized sim order page, recommend friends with your order name, or even help out giffgaff members. It's that easy.

The giffgaff community is a wonderful place to be, whether if you're looking for tips or tricks or if you're stuck on a subject, they'll always try and find different ways to help you. You can also keep up on the latest news and announcements, look for help and support, keeping up with service updates, write your own blogs, or read reviews.

I would definitely recommend either a friend or a relative to giffgaff, mostly because of the great deals that they have on offer and they have a great community to help out with your problems.