O2 Germany review: My current contract

Dear O2 Customer Service,

I am writing to express my deep dissatisfaction with the service I have received from O2, specifically regarding the customer service hotline and ongoing billing issues.

Since January, I have been charged twice each month—once for my old contract and once for my new contract—despite having cancelled the old contract on time and receiving confirmation of my Kündigung. As you can see from the attached documentation, these double charges have continued without resolution.

I have called your customer service hotline five times to address this issue, and each time I have been hung up on when the representative did not have an answer. The professionalism and knowledge of the staff are severely lacking, and I have been unable to get a clear, consistent response to my inquiries. The last agent I spoke with promised a refund for the double charges in February, March, and April, but I have not received any follow-up or resolution.

My new contract was clearly stated to be €43 per month for three years, covering both the phone and SIM card. I confirmed this multiple times before agreeing to the contract. However, the billing has been inconsistent and unclear, and I am now being charged double without explanation.

This level of service is unacceptable. I feel misled and scammed by the customer service team, and I am left with no clear understanding of my charges. If this issue is not resolved immediately, I will have no choice but to involve my lawyer to review the situation and take appropriate action.

I request the following:

A full refund for all double charges incurred since January.

A clear and accurate statement of my contract terms and charges.

If you can not provide a clear answers and a good customer service then I wish an Immediate cancellation of my current contract

Please address this matter urgently, as I cannot continue with such poor service and lack of transparency.

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