Menu
For Business Write a review File a complaint
OBAGI Customer Service Phone, Email, Contacts

OBAGI
Reviews and Complaints

www.obagi.com

Learn how the rating is calculated

2.6 10 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OBAGI Reviews 20

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi: A Review of My 5-Year Journey with the Skin Care Brand

I gotta say, I'm a big fan of Obagi. Been using it for a good 5 years now, and let me tell you, my skin has never looked better. I'm almost 50 years old, but folks always think I'm more in my late 30s. Yeah, I know, I gotta thank my genes too, but I'm pretty sure Obagi has had a big hand in keeping my skin looking young and vibrant.

Now, let me tell you, when you start using it, you gotta take it slow. It's totally normal to have a bit of peeling in the first few weeks or months. But hey, that just means it's doing its job, right? If the peeling bothers you, just cover it up with some mineral makeup.

I used to have freckles, sun damage, and acne like you wouldn't believe. But now, I feel confident enough to not even bother with makeup most of the time. Obagi is truly amazing, but it definitely requires patience and commitment. Don't give up on it, folks! Stick with it, and I promise you won't regret it!

Read full review of OBAGI
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi Sunshield: My Go-To Sunscreen for Moisturized, Non-Greasy Protection

I really like Obagi Sunshield sunscreen! It provides great protection from the sun and doesn't make my skin feel oily or greasy. It's absorbed quickly and leaves my skin well moisturized. This is important to me because I use a few different skin care products in the morning after cleansing my face, and I really appreciate that this product doesn't mess with the others. It's not easy to find a skin cream with a high enough SPF that also works well for everyday use, but this one does the trick. I'm pretty sure you'll like it too!

Read full review of OBAGI
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

OBAGI Transform Your Skin with Obagi: Nu-Derm & Elastiderm Review

Obagi is the real deal! I’ve been using the Nu-derm for months now and let me tell you, it's a game changer. My forehead used to have so many fine lines but just after three weeks of using this cream, I noticed a dramatic difference. Talk about a miracle cream, it’s unlike any other beauty product I've ever used! Plus, it's way more affordable than those expensive beauty products!

I also tried out the Obagi Elastiderm to see results on making my skin smoother, and let me tell you, it really worked. My skin is looking younger and more vibrant than ever! Of all the beauty products I've used, this is one of the best out there.

I still use these amazing products from Obagi to maintain my youthful-looking skin. It’s a brand that I trust and rely on when it comes to getting my skin to look and feel its best. So if you're looking for a reliable and affordable beauty product that really works, choose Obagi!

Read full review of OBAGI
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi: The Game-Changing Skin Care Brand Only Available Through Licensed Professionals

Obagi is absolutely amazing! I can't believe how much it has transformed my skin. I've been in the cosmetic industry for years and I've tried so many skin care products, but nothing really worked for me until I tried Obagi. It delivers on its promise of delivering smooth and clear skin like no other product.

One thing that is special about Obagi is that it is only available through licensed medical professionals. That's because Obagi contains prescription-grade ingredients that are too strong to be sold over the counter. So, it's important to buy it only from a licensed doctor or medical facility.

Obagi has been a real game changer for me. I had issues with pigmentation, wrinkles, large pores, and texture problems, but Obagi has helped to address all those issues. Although it's been a little tough to get started; when I first began using Obagi, my skin became very red and peely, but that was just a sign that it was working.

Overall, I highly recommend Obagi for anyone who wants to achieve flawless-looking skin. Stick with it, and you'll see results!

Read full review of OBAGI
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi Nu-Derm with Tretinoin: Pricey Solution for Skin Pigmentation Issues

Obagi Nu-Derm with Tretinoin is definitely a pricey option for skin pigmentation issues, costing a whopping 500 pounds or $622! I've been using it for 12 weeks now, and I have already run out of Clear and Hydrate. Unfortunately, the Clear only lasts half as long as the Exfoderm since it needs to be used twice a day, so it ran out by week 10. The Hydrate finished up during week 11, although it isn't an essential part of the treatment.

I had assumed that buying the product would provide me with the full treatment to last at least 18 weeks, as it was written in the leaflet inside. However, I cannot afford to keep topping up the products to go for the full time. Sadly, I fear that I will not be able to use all the products for the required time, and I am doubtful that there will be any change in my skin pigmentation.

Overall, while Obagi Nu-Derm with Tretinoin may produce positive results, it's worth considering the high cost and limited supply of some of the products included in the treatment. It may not be the most viable option for everyone, especially those on a tight budget.

Read full review of OBAGI
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi: The Solution to Sun-Damaged Skin - A Personal Review

Obagi is a fantastic solution for sun-damaged skin. I have personally witnessed the impressive benefits of the NuDerm system on my friend, whose skin had been heavily damaged by the sun. Within just a few months of using it, his skin looked brilliant and clear, almost like he had reversed the damage of years of sun exposure. And, after going for a photofacial, he looked around 15 years younger too! I was impressed and inspired, and now I would like to try this system for myself as well. I am dealing with hyperpigmentation and large pores, which are not very pleasant. Even though it is a little on the expensive side, and you need to get it through your dermatologist, I believe that it will be worth it. In the meantime, I am making sure to protect my skin from any further damage with the help of Obagi's superb sunscreen called Healthy Skin Protection. It goes on really nicely and blends well on my face, so it feels great to use it every day. I can't wait to see the results I get from using the NuDerm system and, looking at my friend's results, I am quite confident that my skin will look amazing too. So, if you are looking for a solution to sun-damaged skin, look no further than Obagi!

Read full review of OBAGI
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi Review: Life-Changing Skincare that Cleared My Acne & Gave Me Glowing Skin!

I just wanna tell everyone about Obagi cuz it's been totally life-changing for me! Like seriously, my skin is so clear now, it's crazy! I used to always get pimples on my cheeks and it just made me feel so self-conscious, you know? I tried using Clinique anti-blemish stuff but it never did anything for me. But then I heard about Obagi and thought, why not give it a try? And let me tell you, it's been the best thing ever.

I've been using their products for about three months now and my skin has never looked better. Like, people legit think I've been on vacation or something cuz my skin has this really nice glow to it. And people have been asking me what I've done to make my skin look so good! I just tell them about Obagi and how it's seriously changed my life.

The only thing to keep in mind is that when you first start using the products, your skin might feel a little bit itchy. But that's totally normal cuz it's just your skin shedding and new skin forming. And once you get past that, your skin is gonna look amazing!

So if you're struggling with acne or just wanna have really clear and glowing skin, I totally recommend giving Obagi products a try. It's seriously the best money I've ever spent and I have absolutely no regrets. Thank you, Obagi, for changing my life!

Read full review of OBAGI
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi Saved My Skin! Amazing Customer Service and Low Prices

I gotta say, my experience with this site was totally awesome! I gave them a buzz to put in my order, and the person I spoke to knew an absolute ton about all the Obagi goodies I was lookin' for. I found out that the exfoliator my dermatologist gave me, the Obagi Exfoderm Forte, was totally wrong for my skin type and was makin' my skin all dry and crackly. But these guys totally saved the day and told me to switch to the normal Exfoderm and use a therapeutic moisturizer to fix the problem. My skin is feeling so much better!

It turns out that the Exfoderm Forte my dermatologist sold me is meant for folks with oily skin. I guess he was just trying to empty his shelf of expensive products! I really appreciate the amazing customer service from this site, and you can't beat the low prices. So if you're lookin' for some top-notch skincare products, look no further than Obagi.

Read full review of OBAGI
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi Nu-Derm Rx Kit Review: Adverse Reaction and Disappointing Customer Service

I recently had the opportunity to try out Obagi Nu-Derm Rx only kit, which was recommended to me by my esthetician (Nurse Practioner). As I started using the products, I noticed that by the second day my face had become covered in small dots. My cheeks were extremely red and were burning, while my nose and cheeks became swollen as well. I immediately stopped using the products, but unfortunately, the adverse effects lasted for almost a week.

To make matters worse, as the dots and burning sensation slowly dissipated, my skin began to feel dry and started to peel quite badly. Given the weeks of pain I had endured, I decided to reach out to Obagi customer service seeking an explanation for my reaction. However, all they did was tell me that I had had an adverse reaction and that I should contact the person who had sold me the product. Needless to say, I did not find this response particularly helpful, especially given the rather hefty price tag of $400 that accompanied these creams.

I must admit that I did find the whole experience rather disappointing and frustrating, particularly given that I had been looking for products that would soothe and nourish my sensitive skin. While I would not want to dissuade others from trying the Obagi products, I would advise caution as they seem to have a rather strong and unpredictable effect. All I can do now is wait for my skin to recover and hope that it will eventually return to its normal, healthy state.

Read full review of OBAGI
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

OBAGI Obagi and Laser Therapy: The Life-Changing Solution for Severe Melasma and Hyperpigmentation

In 2004, my mother was dealing with some serious issues with her skin. She had really aggressive hyperpigmentation and severe melasma, and she tried everything to make it better. Unfortunately, nothing seemed to work, and I can still remember her covering up the mirrors in our home so that she wouldn't have to look at her face and cry. It was a really tough time for her, but thankfully, she found a solution that would change everything for the better.

One of her friends recommended that she see Dr. Sharif, who is a dermatologist in the UAE. He suggested that my mother try using Obagi, along with some laser therapy. At first, my mother was a bit hesitant to try it out because it was a bit expensive, but she was at her wits' end and was willing to try anything. She started using Obagi and going to therapy, and after about a year, she noticed a major transformation in her skin.

All of the melasma that she had been struggling with was starting to fade away, and she even started to have a really glowing complexion. It was such an amazing transformation that my mother immediately uncovered all the mirrors in our home and became the happiest woman I had ever seen. And the best part is that to this day, her melasma has never come back.

Now, at 25 years old, I'm also using Obagi for my own skin. I've only been using it for a couple of weeks, so it's a bit early to judge how well it's working for me. But I'm using it as a maintenance product to help keep my skin healthy and looking great.

If you're considering trying Obagi for yourself, I would highly recommend that you do so under the supervision of a physician. It's truly an amazing product, but just like with any other medical treatment, you should always be careful and do your research before making any decisions. So stay safe, and good luck on your journey towards healthier, happier skin!

Read full review of OBAGI
Hide full review

OBAGI Complaints 10

ComplaintsBoard
C
7:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Warning: OBAGI Caused Eye Infection - My Dangerous Experience

I tried OBAGI and it was not a good experience. My eyes got infected and they were red, itchy, and burning. The swelling was infectious and I had to go to the doctor to get medication. It was really dangerous and I would not recommend it to anyone.

Read full review of OBAGI
Hide full review
ComplaintsBoard
F
5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI WARNING: Poor Product Quality and Customer Service - DO NOT Buy from Obagi.com

obagi.com got some serious issues with their product quality, let me tell you. Cheap garbage that does more harm than good. Steer clear from this mess.
Their customer service ain't much better. Got some major attitude issues going on there. Save yourself the headache, go find a different brand.

Read full review of OBAGI
Hide full review
ComplaintsBoard
M
4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI My Experience with Obagi Skincare: The Harsh Reality of Perfect Skin

Me and my skin have been on a wild ride with obagi.com for the past 7 months. Initially, I thought it was all gonna be smooth sailing, but boy was I wrong. The peeling never stopped and I was red like a traffic light all the damn time. It felt like my face was being put through a warzone, all thanks to obagi.

Let me tell you, this stuff is really harsh. I mean, I understand the whole "no pain, no gain" mentality and all, but this was a little too much for me. Despite all of that though, I must say that it did work wonders for my skin. My acne cleared up and my blackheads were gone. But at what cost?

In conclusion, if you're someone who can handle a little bit of discomfort, then go ahead and try out obagi. But if you're like me and can't deal with it, then maybe try something a little less intense.

Read full review of OBAGI
Hide full review

Is OBAGI Legit?

OBAGI earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds OBAGI to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, OBAGI is known for their high standards and safety. If you're thinking about dealing with OBAGI, it's wise to check how they handle complaints.

OBAGI has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Obagi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up OBAGI and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on obagi.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While OBAGI has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to OBAGI. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Obagi for Melasma: A Temporary Solution with Short-Term Results

I tried Obagi for my melasma and I gotta say, it worked pretty good - at first. But then I stopped using it, tried some other stuff, and my melasma came back like nobody's business. So I wouldn't really recommend it if you're looking for a long-term solution. It's just a band-aid fix, you know? But if you're looking for a quick fix and have some patience, it might be worth a try. Just know that it's not a permanent solution and you might have to keep using it if you want to keep seeing results.

Read full review of OBAGI
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Obagi Face Cream Review: Effective but Addictive Skincare Solution

so you have to keep buying it.

Obagi is a great site for those who are looking for some good face creams. I have bought some face cream from this site and it worked really well for me. I had many spots on my face and this cream helped to clear them up. After using it for some time, my face looked very clear and I was happy with the results.

However, the only problem with this cream is you have to keep using it. If you stop using it, your face will go back to how it looked before. So, it's important to keep purchasing it if you want to maintain the clear look of your face.

Overall, I would definitely recommend Obagi to anyone looking for good face creams. They have a wide variety of products to choose from and their website is easy to navigate. If you're looking for a solution to your skincare problems, give Obagi a try!

Read full review of OBAGI
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Warning: Terrible Customer Service and Unfulfilled Order from OBAGI (obagi.com)

So, like I don't usually write reviews, but this thing is like ridiculous. I ordered from these guys OBAGI (obagi.com) on August 15th right? And like, I still haven't gotten my stuff...AND NO ONE IS RESPONDING TO MY MESSAGES! Like for real, I sent them two messages and they haven't even read them or replied...like, what's up with that? I mean, I paid for these products and everything, so like, where are they? Now I'm all worried that I got scammed or something. So yeah, just wanted to let you guys know to be careful with these people.

Read full review of OBAGI
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Obagi Delivery Disaster: Unlocked Mailbox Leads to Stolen Package and Unhelpful Customer Service

I recently had an experience with Obagi that left me feeling frustrated and disappointed. I placed an order on their website and eagerly awaited my package's arrival. When it didn't show up on the expected delivery date, I contacted customer service. After a few emails back and forth, I learned that the package had been delivered - without requiring a signature - and left in my mailbox, which was unfortunately left unlocked. As a result, my package was stolen.

I was extremely upset and reached out to the Obagi staff for help. Unfortunately, they were not very helpful at all. In fact, they were quite rude and unprofessional. They didn't seem to take any responsibility for the fact that my package was delivered without a signature, and they made it clear that they weren't going to do anything to help me recover my stolen items.

It's a shame because I have heard good things about Obagi and was excited to try their products. However, based on my experience, I can't recommend them. If you do decide to order from them, I highly recommend requesting that a signature is required for delivery to ensure that your package doesn't end up like mine - stolen and unaccounted for.

Read full review of OBAGI
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Obagi.com: The Ultimate Solution for all your Skin Problems

I love using obagi.com for my skin problems. The website is so helpful and gives me all the right advice for treating any issues that come up. I recently bought some products from my doctor and saw amazing results. I'll definitely continue using their services and recommending them to others who have skin issues. Obagi.com has definitely won my loyalty!

Read full review of OBAGI
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Disappointed and misled: My Obagi Treatment Review

I ended up spending a lot of money on this Obagi treatment and my disappointment is very real. I thought that by now my skin would be in great shape, but that's not the case. The whole process was very inconvenient too, with a lot of creams to apply and a strict routine to follow. It was also very expensive.

Overall, I would not recommend Obagi for anyone with hyperpigmentation. Perhaps it works for other skin issues, but from my experience, it just didn't work. I feel misled by all the hype and fancy packaging.

The only positive thing I can say is that the customer service is very good, they were helpful and responsive when I had questions about the product. However, that alone is not enough to justify the high cost.

In conclusion, I would not buy Obagi again. It did not deliver the results I was hoping for, and the cost was too high. I'm disappointed that I wasted so much time and money on something that just didn't work.

Read full review of OBAGI
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

OBAGI Obagi Skincare Review: Is it Really Worth the Hype and the High Price?

So I went to a fancy plastic surgeon awhile back hoping to get some glow-up magic on my face. He was all like "girl, I got the perfect thing for you, it's called Obagi and it'll only cost you $477." That's a lot of money for me, but I figured it might be worth it if it actually worked. So I got the kit and started using it twice a day, every day since October 22, 2018.

And, ya'll, I gotta say, I'm a bit disappointed. My face looks the same as it did before I started using the stuff. I was hoping for smoother skin and less red spots, but no dice. What's even weirder is that I didn't even experience any of the peeling or breakouts that some people say can happen. So I don't know if it's just me or what, but I wouldn't recommend spending so much money on something that doesn't seem to do anything.

Read full review of OBAGI
Hide full review

About OBAGI

Screenshot OBAGI
Obagi is a leading pharmaceutical skin care brand that has been providing high-quality solutions to dermatological issues for over 30 years. The company's goal is to deliver essential dermatology products and services that help people achieve healthy and radiant looking skin.

Obagi’s products are clinically tested and scientifically proven to deliver impressive results. The brand offers a wide selection of skincare systems, including Obagi Nu-Derm®, Obagi-C® Rx, and Obagi360™. Each of these systems targets different skin concerns, ranging from fine lines and wrinkles to age spots, acne, and uneven skin tone.

Obagi has a strong commitment to science and innovation. The brand’s products are developed using a unique “Obagi System” approach, which includes a combination of active ingredients and delivery systems. Obagi’s formulations are designed to penetrate the skin's layers and deliver maximum efficacy. Additionally, the brand offers a range of personalized skincare solutions that are tailored to each individual's skin type, texture, and condition.

Obagi products are available through medical professionals in the USA and internationally. The brand has a leading reputation among dermatologists and skin care professionals globally and is trusted by millions of customers worldwide. Obagi's dedication to providing high-quality skincare solutions and scientifically proven results has made it a trusted choice for people seeking healthy and beautiful skin.

In conclusion, Obagi is a skincare brand that offers clinically proven products that deliver impressive results. The brand is committed to science and innovation and is trusted by medical professionals and customers worldwide. With a wide selection of skincare systems and personalized solutions, Obagi is a go-to brand for people seeking healthy and radiant-looking skin.

Overview of OBAGI complaint handling

OBAGI reviews first appeared on Complaints Board on May 18, 2023. The latest review Warning: OBAGI Caused Eye Infection - My Dangerous Experience was posted on Jun 17, 2023. OBAGI has an average consumer rating of 1 stars from 20 reviews. OBAGI has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.1
6 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. OBAGI Contacts

  2. OBAGI phone numbers
    +1 (800) 636-7546
    +1 (800) 636-7546
    Click up if you have successfully reached OBAGI by calling +1 (800) 636-7546 phone number 0 0 users reported that they have successfully reached OBAGI by calling +1 (800) 636-7546 phone number Click down if you have unsuccessfully reached OBAGI by calling +1 (800) 636-7546 phone number 0 0 users reported that they have UNsuccessfully reached OBAGI by calling +1 (800) 636-7546 phone number
  3. OBAGI emails
  4. OBAGI social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  6. View all OBAGI contacts
OBAGI Category
OBAGI is ranked 31 among 117 companies in the Skincare category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.