OCBC Bank
Reviews and Complaints

I have sucessfully book online booking, issue with date 22JAN 12 to 3pm,
I arrived 12:10, they want me Q for 40min for Q number. then wait for 2 Hrs for attending the change! So on line booking need nearly 3 hrs waiting time. I think is too long, poor performance on northpoint OCBC.

The bad attitude employee's name is lam at ocbc nex branch at 1.07pm.
I would like to stress you to improve customer experience. I was treated like a covid patient at entrance. The staff told me not to be too near him when I wanted to scan the checkin. Who wanna be near him? I'm more scared than him! When I ask him what is the number of people queuing, he can't answer my question, he did not bother to check! If it is too long queue I will come back so he can just check the queue for me but he did not! It definitely ruined my whole day! I will surely change my bank for my auto loan when I upgrade my car soon! Disappointing!

Date of incident - 10/11/2021

I am an overseas customer residing in the UK. I have for the past 3 weeks, been trying to resolve my missing debit card. I reported my phone and debit card as stolen via the telephone.

I was informed that I would have to physically send signed documents via snail-mail to Singapore from the UK where I reside.

This is appalling and in this day and age, to have to wait 7-10 business days for a letter to reach Singapore, then a further 7 days to process, followed by another long wait to have a card sent to me, is simply a backwards process that is unnecessary.

When my Change of address/contact details were received in Singapore, I was then told that I had made a tiny amendment without a counter signature.

So I am expected to go through the whole painful process again. This means I will be left without access to any money for months at a time now.

This highly inconvenient procedure has cost me money and valuable time.

As I am appalled at the level of service offered to overseas customers, I would like to transfer all funds from this account in the near future.

Your customer service representatives have also given wrong and conflicting information, such as informing us that OTP passwords can be sent via email. This was informed over the phone but later rejected in branch. I was also informed that my phone number could be changed by one of your advisors on the telephone. This was also later rejected by another advisor who told me I cannot.

My details.

Name: Joseph Thomas Spencer
Passport number: [protected]
Account number: [protected]
Phone: +44 [protected]
email: [protected]@gmail.com

ON the 20th Oct 21 at about 1230 hrs, I went to the Jurong Point Branch accompanied my daughter Salwa Abu Bakar to open an account with your bank. We waited for about half an hour before being served, despite there was no customer at some instances.
This lady at counter 11, who served us had a name tack high around her left shoulder area on her blouse. However the name tack was block by her hair. When we came into the cubicle she was busy on her handphone (HP). Moment later she placed her HP infront of the tablet. While talking to us, she picked up her HP again and began messaging. Poor customer service.
During the process of registering my daughter particulars, half way through, my daughter requested that I put in my name as joint account.
After completing with my daughter, she than turn to me asking for my personal particulars. I told her that I am an existing customer and she still require my personal particulars? Subsequently she asked me what was I doing. I told her that I am a retiree.
She than asked me who was my employer. I told her that I had retired for about 10 years. She than took a clean sheet of paper and began writing somewhat like a statement. I asked her what is she doing? She answered that this is part of her work. She than asked me where was I working previously. I wrote on a piece of papter. Than she became more nosey. She asked how long was I working. I became furious. I asked her is this necessary. I have an existing account with the bank. This is too personal. She answered that this is part of the bank policy to know the details of its depositor. Is this so?
I then told my daughter that she opened the account on her own. I then left the cubicle and left my daughter there.
Is the bank policy to know all those details? I think she is encroaching into my personal matters. Further she has to respect a customer. I hope the bank looked into this incident.
My daughter particulars
Salwa Abu Bakar
Ac no [protected]

Abu Bakar
HP 9623 1619

I opened a bank account with OCBC in Bali, Ubud earlier this year. They gave me a personal account and sold me on a business account, then additionally sold me healthcare, in which they told me would be an 'investment' and I could withdraw my money at any point whenever I decide. The total amount to be paid up front was 30 million IDR.

Now after some months of terrible service, frustrations, lack of communication and errors on all apps and services, I have decided to close my accounts and have now been informed I cannot receive a refund of my money already invested, total 15 million IDR around 765 GBP!

The bank manager does not reply to anything, the customer service has no information and no apps work.

I cannot access my money, or 'investment' and the level of service is appalling. I have never know n anything like it.

Resolution: I would like a full refund of my 15 million IDR as soon as possible. I have not made one claim, and I have nothing but trouble and stress since opening this account.

My client number is:

Personal - [protected]
Business - Name : PT Beluna Coworking Bali
No account :
160.8000.14344

Please please don't shame Singapore further. I was so shocked learn from news OCBC going to spread its wealth mgmt service overseas when the bank has so many complaints could not handle here. From simple ac opening to online service and unfulfilled promise of high interest or poor expectation by their wealth mgr, we just strongly feel OCBC is not ready to provide high end wealth service when their staff act more like 'crooks and conman' than professional wealth consultant..we are many times better than the RM and VPs when they provided wronged advice many times on portfolio investment and risks category etc it is such a pain talking to many VPs and end up all have different replies to our queries. We resolved our own problems consulting other better RM at other bank. Save your time and effort, treat yourself better dont do any biz with OCBC

No one is perfect and when a bank make amend on mistake promptly, we should give them a chance. Not for OCBC. Our company colleagues have so many complaints about OCBC such as opening of saving account, online app to investment, the confusing service, red tapes and poor staff handling are sufficient to call it a day. I bought some investment with OCBC and within 3 years, there were 4 different staff took over my ac due to turnover. Each time the new staff seems have difficulty in following up my queries when asked about its bid price. The mgrs (all the VPs) equally incompetent and but good at beating around the bush. It reaches a point I do not wish to answer any of their calls and email when I knew they will give me high blood pressure. Very negative vibe overall!

This is by far the worst banking service i received in Asia. Totally shame on OCBC at Tampines and unfortunately bad a singaporean flagship. You can't doubt more of on their inefficiency when e bank cannot even process application forms correctly through 2 attempts resulting so much inconveniences to my family. Worst, its online service is so slow be it via mobile or pc. Regretted buying insurance product from their banking staff who couldn't explain the products well when hit into some complexed questionings from us. We do not know who to trust when internally several senior VPs stepped in to mitigate the complaints but with different advice from each. This is mess out of mess. I regretted not tapping down the conversation with these incapable stakeholders when later realized OCBC is just wasting our time and problems remain unresolved for 4months! An evasive and unrepentant bank, pls record down your conversation with any staff of OCBC. You will not regret your decision. Best to avoid dealing with OCBC, you will be happy and no brainer for this when their rating is only 1 star! Sooner it will be no star please

OCBC has many problems and we don't think they can improve after their replies came to and fro, nothing is done. Period. Very incompetent and full of frauds and dishonest practices..This bank should be banned for good otherwise very shameful to Singapore, surely bring its financial hub status down few grades. My advice to public is to record any conversation with your phones when dealing with the bank staff. They lie when things go south.. Wasted my family so much time dealing with this lousy bank

Don't forget to record down all conversation when u deal with this unreliable bank when OCBC is well known here for the most unreliable bank

Consumers often say basic customer service issues and security concerns are the 2 most important factors influencing where they bank. There is no reason to stick with OCBC when their internal staff could not communicate effectively among them leading to very poor services to us. I realized I am not alone with many forerunners here also raised issues of the bank giving out wronged investment details, unstable mobile app when comes to online transaction. OCBC even sent our confidential letters to wronged address, seriously violating PDPA. Someone suggested to feedback MAS which we did. Will it help? we shall see

Many of my local colleagues told me OCBC handling of complaints was terrible, I was not too sure until it happened on me lately. No wonder their customers run away and even internal staff leaving frequently. This bank is a joke and you do not know who to believe with them. Best to avoid OCBC forever

You guys should question the integrity of this Bank one of their staff leak out personal information of a client of their bank, and they have been covering up for her till now the investigation have been going on for close to two month and they keep ignoring my email. Was only told the investigation is Confidential, but what I can see is the staff who leak this information is still working there. Breaching the PDPA law is unacceptable but yet they are taking this matter lightly

Staff who leak the date is Kelly Kim
Person in charge Ann Goh
Person leading the investigation Alex Sim
Vice President of the Branch Kevin Cheo

My family moved to Singapore for work purposes. For some reasons and convenience, we were asked to open a local Saving and online accounts with OCBC. The opening ac process took very long at the branch counter and to make things worse, we are required to return to the Clementi branch for some missed signatures whom the earlier staff forgot to tell us do so. For no valid explanation, they also sent our credit cards to our neighbors and the passwords for online account did not work somehow. After weeks of investigation, the bank called my family visit the branch again. Long story short, when we tot the worst is over once everything in place, it did not stop there. The online transaction did not go well with constant hanged and prompt to re-login, this happened often during wkends. When we move to a new address, the bank sent our confidential details to our old address. We reminded the bank and again, they wanted us to visit branch office to update again citing the previous staff who handled our application form left the company. Ridiculous and congrat OCBC for winning "the worst bank service in Singapore and in the world"

We have a very bad exp with OCBC. Be very careful when dealing with this local bank when comes to investment products. Do not rely upon whatapp reply from their staff because they will taichi around when the actual agreement very different from wat their financial consultant committed and promise. Their admin & tech support reminded of dinosaur time when things r very inefficient - repeated app forms need to refill and online, mobile apps hanged when fund transfer & transaction activity. Feedback is useless when each dept head will ask u to repeat the problems and offer different solution that ends up confusion, time wasting but problems remain

My advice to public is dont support OCBC. It is also voted the "the worst company to work for in Jobstreet and Glassdoor

Seriously many frauds with this local bank unfortunately. Singapore is well known financial hub and for same reason my family relocated here. Sad to say our exp with OCBC was very bad. The explanation of wealth investment and online transaction procedures & passwords reset are full of inaccuracy, inconsistency and uncertainty from both bankers and their VPs. The high turnover within 2 years make the comm more difficult with new person assigned. Wven our school kids can find better answers online this day when OCBC staff r well known giving out wronged info to customers, sigh! Skip OCBC, no go!

beware of OCBC staff when buying their investment product eg insurance and unit trust..very deceiving and unreliable RM at Orchard, does not even know what he sells yet anyhow commit to us..luckily we are CFA certified and ask him few ques which he got dumbfolded like a donkey! We advise public record down the comm with any OCBC staff or email evidences, dont simply rely on their verbal. OCBC is a real shame to Singapore banks reputation!

Bought some wealth insurance prodt from ocbc in 2011 then wealth mgr left company assuring me someone will take over my ac. A new lady took over but no biz for her, she subsequently not keen to support me when asked about why no annual statement info? Wanted to sell it and realized she already left e bank 3 years ago without informing me. Now an inexperienced banker took over, he provided me all wronged info, understating my cost. Complained and his mgr provided irrelevant explanation and did not address my concerns why my cost can be understated by staff.. Complained again to higher mgmt a senior vp took over again remain evasive and provided another explanation irrelvant and did not address why staff provided wronged info. Ocbc is a very lousy bank please avoid any business with them, especially elderly or fresh graduates, their unprofessionalism make u vomit bloooooood

During the Hari Raya period, I went to the bank to exchange notes. OCBC informed on their website that up to $200 can be allowed when changing notes with IC needed for verification. However, when I went to the branch, they said they only allowed $100 to be exchanged and did not check my IC.

I helped my mum opened up internet ac in 2019 at ocbc so that she need to travel often when she fell down and need wheelchair now. The bank system often pose issues after 10pm.. Even for fund transfer from another bank to ocbc, its error constantly said errors and log in later.. Lately when went down to clementi branch to request for a replaced faulty token, one gentleman asked me filled up form and when done, we will receive it by post in about 2weeks. Waited then no response. Called up and they said must come down branch again. I applied leave and go down last month. The staff I met previously told me I need to refill up the form because I did not fill up some parts and also forgot to counter sign on amendments. I followed his instruction and again, the token did not reach us. The last thing I knew the staff left the bank and ocbc claimed did not receive my latest updated application and need to refill again. Wtf can't believe singapore still have a dinasour behaved bank. Is time to throw this bank away!