OmegaStores.com
Reviews and Complaints

Sixteen months ago I signed up to buy an adult mobility scooter from Omegastores, Wallingford, CT. I have allowed them to withdraw $50.00 a month from my checking account. Now that my total has reached $800.00 I have tried to reach them to make arrangements to select a scooter, a delivery date and terms for the completion of payment.

I can not reach them by any means.

Their phone doesn't accept calls, They do not return emails etc. etc.

It appears that these people are not legitimate.

I would like my money returned.

My brother bought scooter from the website www.OmegaStores.com. The courier delivered it, but it was broken. I called to the seller, who promised to arrive and take the scooter back, but no one showed up. They simply fooled me and started to ignore all my phone calls and emails. I waste large sum for the scooter, which I couldn’t repair. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

WARNING - - - - - - WARNING - - - - - - WARNING 
WEBSITES I HAVE PERSONALLY ENCOUNTERED THAT ARE TOTAL RIPOFFS 
THIS SITE IS UNBELIEVABLEOMEGASTORES.COM
BEING DISABLED AND HAVING NO DRIVERS LICENSE, IT'S DIFFICULT FOR ME TO GET TOTHE STORE FOR GROCERIES.  I HAVE A BICYCLE BUT AM UNABLE TO RIDE IT SAFELY. 

I DECIDED TO SEARCH THE WEB FOR AN ELECTRIC TRIKE AND FOUND ONE THAT HAS ARATHER LARGE BASKET ON BACK; MORE THAN ENOUGH ROOM FOR MY NEEDS.  WITH IT I COULDNOW BUY BULK AND SAVE MONEY. TOTAL COST OF ELECTRIC TRIKE WAS $1908.00. IT WAS SUPPOSED TO INCLUDE AN EXTENDED WARRANTY FOR TWO YEARS AT A SUBSTANTIAL COST.ALSO UPGRADED TO POWER PACKAGE; 750 WATT MOTOR POWERED BY 48V LITHIUM BATTERIES.SHIPPING WAS INCLUDED (BELIEVE ME, I PAID FOR IT) 

FROM THE START I SHOULD HAVE REALIZED SOMETHING WASN'T QUITE RIGHT.  I TRIED TO PAYFOR THE ITEM USING A CITICARD PROMO CHECK THAT GAVE ME 18 MONTHS INTEREST FREE SERVICE.I WOULD HAVE IT PAID OFF BY THEN AND I SAW NO PROBLEM DOING THIS.WHEN I SUBMITTED THE CHECK THE SELLER SAID IT WASN'T VALID. I DISAGREED.I EXPLAINED I USED THEM IN THE PAST WITH NO PROBLEM.HE INSISTED ON A PERSONAL CHECK BY WAY OF ROUTING AND ACCOUNT INFO.I CALLED CITIBANK AND EXPLAINED THE SITUATION AND THEY SAID TODEPOSIT THE CHECK INTO MY PERSONAL CHECKING ACCOUNT AND THENPAY THE SELLER.  LITTLE DID I REALIZE THAT DOING THIS WOULD RESULT INTHE SELLER GETTING INSTANT CASH ON TRANSFER OF AMOUNT NEEDED FOR PURCHASE, AND CITIBANK AND MY BANK COULDN'T BACK UP THE PURCHASE PROTECTION THATBOTH ACCOUNTS HAVE BECAUSE I DIDN'T CHARGE IT. BY THE WAY, THE SELLER DOESN'T ACCEPTCREDIT CARDS, ONLY BANK TRANSFERSI IMEDIATLEY SEARCHED THE NET FOR INFO ON OMEGASTORES.COM AND FOUND AN ARTICLEAT THE FOLLOWING LINK;
/link removed/

I CONTACTED OMEGASTORES TO CANCEL THE ORDER. THEY, OR ONE PERSON, THE ONLY ONE I EVER TALK TO OR EMAILSAID I COULDN'T CANCEL THE ORDER BECAUSE IT WAS IN THE FACTORY BEING ASSEMBLED (WARING # 2)
I RECEIVED AND EMAIL STATING THAT CANCELLATION HAD TO BE IN WRITING AND MAILED TO OMEGASTORES.
FAST FORWARD...
5 WEEKS LATER THE BIKE ARRIVED AND HAD 3 FLAT TIRES.  WHILE I WAS ASSEMBLING THE FRONT BRAKE THE CABLE ENDBROKE OFF.  THE BATTERY HAS A LOCK BUT I WAS GIVEN NO KEY TO REMOVE IT AND INSPECT IT AND ITS CONNECTIONS BECAUSE AFTER CONSIDERABLE CHARGING TIME, THE BIKE BARELY MOVED. (ABOUT 3 MPH). IT WAS ADVERTISE TO SPEEDS UP TO 20MPH AND A DISTANCE UP TO 20 MILES.UP TO ARE THE KEY WORDS HERE.  1 TO 19 IS UP TO 20.I WENT APPROX. 100 YARDS AND IT DIED.  WHEN I MOVED  THE IGNITION KEY TO SECOND POSITION (THAT TURNS ON THE HEADLIGHT), THE BIKE WOULDN'T MOVE AT ALL. I HAVE TRIED NUMEROUS ATTEMPTS TO CALL AND NO REPLY.  I HAVE ASKED FOR WARRANTY INFO ANDRECIEVED NOTHING.IF YOU ARE THINKING ABOUT DOING BUSINESS WITH JON SONES OF OMEGASTORES.COMBE EXTREMELY CAREFUL. BETTER YET, GO ELSEWHERE.    RETURN TO  OPENING PAGE 

I ordered an electric tricycle from Monica LLC – OMEGASTORES at www.cozytrikes.com
I inspected it upon arrival. It looked fine from the top. Upon closer inspection, the sides of the battery were hanging brokenly.

I received it Oct. 8th, and have emailed (and called) repeatedly with no response, despite automatic email replys stating I would hear from them in 2-3 days.

I contacted the shipper, and they stated it would cost $1443.93 to return it on my own if I didn’t use the Monica LLC account. But the company would have to call them for the pick up.

I am having difficulty believing no one will contact me regarding my $1100 purchase.

Buyer Beware! I ordered an Etrike from this company. It took over two months to receive the item. When I finally received the Etrike, some of the parts I ordered, the front basket and electronic command center (as advertised and pictured on their web site) were not included. I sent an email detailing my concerns and their response was that the items in question were not part of my order even though their website displayed pictures of these items leading me to believe they were part of the purchase. I found this company very difficult to deal with. Their phone number is only a voicemail option...a person never answered the phone, and their initial email response is automatically generated, so you never have a name of the person you are communicating with. Unfortunately, I had not read other complaints describing the problems similar to the ones I experienced before doing business with this company. If I had, I would have never done business with them. This issue still has not been resolved. It was an expensive ($1800) lessen to learn...always read reviews before doing business with a company online. This company also does business under the name cozybike.com

I purchased a $749 2007 log splitter from OmegaStores.com. The check was deposited on Oct 6th. I can not get them on the phone or the internet . They do not respond to my E-MAIL., I have reported this to the bank fraud div of BofA today. They are still taking orders by phone as that is the only number that responds but not with a live person.

I ordered a log splitter from them on 1/19/06. I ordered their highest rated product for I wanted the most powerful splitter I could find that would work off standard 120 volts A/C power. I ordered the "Megasplit2006" which appears to now be called the "Megasplit2007". The seller claims it has 9 tons of force (the other models are claimed to have 6 & 7 tons of force). This claim is very doubtful and should be investigated by the authorities. In fact the model I ordered looks (from the pictures) very much the same as the "Fisch LS-8000 II 4-Ton Electric Log Splitter " at Amazon where they claim only 4 tons. While OmegaStores offers 3 models of splitters with 6, 7 and 9 tons of force claimed, respectively, there is reason to believe that all are the same unit as I will discuss further below.

Immediately after ordering, I received a phone call from the OmegaStores representative. We discussed technical details in which I questioned some of their claims but he assured me that the claims were all true. I questioned why the three models would have different forces when the motor appeared to be the same. The representative claimed there was a difference in the hydraulics. However, I later found a parts list online at OmegaStores and all three models have the same component parts!

Then we discussed delivery. The representative said that if I would allow a bank transfer of funds, he would ship immediately. I stupidly agreed to that as I really needed the splitter in a hurry. It was all bogus. Nothing was shipped and no confirmation could be obtained. In fact, it was impossible to communicate with the company. Phone calls and emails were not responded to. After 3 or 4 weeks I concluded that I had been had. I contacted the BBB and the authorities in Connecticut. As far as I can tell, nothing came of my complaints.

Approximately 1 month after I ordered the unit, it arrived by UPS shipment.

The product was very poorly packaged. The heavy unit was in a cardboard box, loose among chunks of Styrofoam. Parts were broken or missing altogether. I had my lawyer send them a fax with the list of broken and missing parts and they were received in a few days. Lawyer letters are responded to! The electric motor would not run but would simply blow the circuit breaker when it was turned on. A visual inspection revealed that the housing was bashed in against the rotor. I corrected that problem myself as I really needed a working splitter right away.

The markings on the box the unit came in indicated that it was a cheaper model than the one I ordered (the marking identification on the box does not correspond with the model names used on the web). The joke of an owner's manual had an addenda sheet that claimed that the book was good for the model I ordered. Apparently one owner's manual covers all three models. As stated above, the parts list is also the same for all three models. There is no nameplate identification on the unit anywhere. Only the box had any identifying information. This may violate federal laws, I do not know for sure.

After repairs were made the unit operated satisfactorily. That is, it split logs. I have no means of measuring the actual force created. However the motor does run on a 120 volt standard outlet.

I would not buy anything more from this company even though they have other products that I would like to have. I suspect their warranty is a joke from other complaints I have read so I figure I am stuck with this item even if it fails.

Store details:

Omega Stores
121 - C North Plains Industrial Rd
Wallingford, CT 06492
Tel: [protected]
Tel: [protected]
Fax: [protected]
http://www.omegastores.com