MascotCosplay Group
Reviews and Complaints

I ordered a spartan mascot costume in navy blue. When it came it looked nothing like the picture that was advertised, but worse than that, it was not navy blue! It was a bright royal blue which we cannot use! I have emailed and called and used the chat feature and I cannot get an address to return the costume to! This makes me nervous for getting a refund!

I ordered a costume and never received tracking. They said to be patient. Days went by and I wrote again. They finally send me tracking but the number is fake. When I call them out on that, they send me another tracking number which when plugged in is also fake and untraceable. I have asked for a refund numerous times...all these requests are ignored.

This is the worst company to deal with. They say they are in California but they do not answer their phone. I ordered 3 mascots and they sent me garbage mascots that have glue all over them. They will not discuss anything, some Alice replies with the same message. They make you order through Pay Pal because Pay Pal takes their side and does not keep their guarantee. Its horrible, Do not order from here! Screen shot is what I ordered. Screen shot of what I ordered.

I don't even know where to begin with this terrible company! I still have yet to receive my costume, and their customer service is aweful... well, in all fairness, they're great at giving you the runaround not providing actual answers. What is the point of putting down event date and paying for expedited shipping if the coustume nowhere to be found?

I am very disappointed I was treated this way. I regret I wasted my money and time and forced to deal with them again and resolve issues with a return.
I let them know and they offered another one. I agreed. Another one was not better. Same situation.
I wonder if they understand that their costumes look nothing like the photos? Maybe they have to be more attentive when choosing what to send?

Dear Mascot Cosplay team, please, tell me: do you have customer service or not?
This question doesn't let me sleep.
Sooner or later but I would still be happy to get my Yo Gabba Gabba Plex Mascot Adult Costume I bought for $439!
I wish anyone to pick up the phone at least once! I wish anyone would reply me via email at least once!
Is it so hard to do? What about other customers? You forgot about them as well?
Actually, I'm interested in getting a refund more than in getting the costume. Don't want to out of so much money.

Terrible company, do not buy from MascotCosplay, the whole thing is just a scam! I have ordered two costumes for Halloween from this website www.mascotcosplay.com. I received only one costume and second one is still missing. When I contacted customer service they did not reply. I used the online contact form I found on their website. Then I tried their live chat, waited for ages and nothing! I want my costume or my money back!

We bought two costumes from the website www.mascotcosplay.com. The seller provided two costumes, but the size of one costume was wrong. We contacted the seller and told him to change it. The seller promised to refund for the return shipping, but after we sent the order back, the seller simply started to avoid us. It was terrible deal and unpleasant services, so don’t buy from this scamming company.