AngelaMall
Reviews and Complaints

Ordered two custom made dresses from AngelaMall and both of them did not fit me and way too small! I contacted AngelaMall customer care and they said that it was my fault that I did not provide the correct measurements. That was not true! Then they asked me to send them photos and I did as they said. But later I received another message stating they need more photos! So they kept asking for more photos and never ever offered me a refund. When I asked about the money the completely ignored me. But in the end the finally offered me a refund and I thought that they were not so bad after all, but when they said that they'll refund only 5% of the total cost I was shocked! Stay away!

Me and my sister decided to buy some new clothing and found AngelaMall website. We ordered two dresses from them in custom sizing. Before placing an order I checked the reviews on their website and there were only positive ones, so I decided to give it a try. Now I understand that all the reviews were fake. Our dresses were very tiny and did not fit. Quality was also the cheapest and dresses looked nothing like pictures on their website. Just a waste of money. We lost over $200.

I'm sure that the measurements I gave them were correct, but still I received a super small dress and it did not fit at all! I was not even able to put my hand into the sleeve, so narrow it was. When I sent them a message and asked for a refund, they refused and told that it was my fault and that I gave them incorrect measurements. Then I asked for a partial refund and they told that that decision was final and since the problem was only with the size they could not refund me. "Only" they said! That was a huge problem, they sent me the dress I could not wear! This scam business should be shut down!

My daughter purchased a dress from Angela Mall. (Huqiu Rd Suzhou in China. 22nd September 2015 Shipment no. [protected] Thanks for placing the order reference No.D38150913113220327 (Order No.[protected]-MASA-F903144AFE27BECB-D38150913113220327) on our http://www.angelamall.com with bank transaction ID:[protected]-MASA-F903144AFE27BECB-D38150913113220327. WDNBN00755 CUSTOM SIZE Orange $225.4141 When the dress arrived as beautiful as it was, the sizes were incompatible with what was ordered and the quality of sewing was terrible. I have attached photos to show that the lace was sewn into the seam. areas of lace where hanging off. the hip area was not symmetrical so looked very strange and made it impossible to sit down. the size was enormous at the top of body. We took the dress to a dressmaker as suggested, but the issues were too great to fix. We reported this to Angela Mall and they offered 10 % refund even though they admit to the bad quality of sewing. I have emailed them regularly. Had many responses from many people but none who will provide a refund as guaranteed on their website If quality is not satisfactory. I assure you the style and colour of the dress are exactly as ordered but the workmanship mad it unwearable. We have been quite polite and resisted attacking their website, but they are not making a reasonable refund offer. What can we do please Jules Pellicci These are the emails in reverse order Hi, thanks for your mail, i think there must exist a reason for you to choose a dress from overseas rather than from your local store, IE dresses affordable and worth the price, so, can you just keep it as it is now, for the dress problems we'd like to offer you 10% dress price please consider Sandra ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Thu, Dec 3, 2015 08:34 AM To: "Service"; Subject: RE: Contact Form Why? Have you looked at the photos? Can you see where the lace is sewn into the seam? Can you see the shape around the hips is not symmetrical? Can you see the loose piece of lace around the neck line? Can you see that it is enormous and not due to my measurements? Please tell me what your position is in the company. Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Tue, 1 Dec 2015 09:34:32 +0800 but we do not support return for this dress issue Sincerely Cherry ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Mon, Nov 30, 2015 12:35 PM To: "Service"; Subject: RE: Contact Form Absolutely not. What is your position Cherry? Have you read all the correspondence. I DO NOT WANT THE DRESS. It is inferior. I want my money back. -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Wed, 25 Nov 2015 04:21:32 +0800 Dear customer, We sincerely apologize for the problems you've encountered with the product. and we hope you can keep the dress and refund 12% dress price to you as compensation Cherry ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Tue, Nov 24, 2015 09:04 PM To: "Service"; Subject: RE: Contact Form I am so disappointed in the treatment you have shown me. I bought from you in good faith. The dress is not made to my measurements - I would have a very strange body shape to wear the dress as it is. It does not fit me and no tailor could make it fit me because it is so out of shape. There is lace unravelling. There is lace sewn into the seam of the dress, The shape is wrong. It is not a dress that is wearable. I am tired of the back and forth with you. Please provide the name of the owner of your company and his email address and advise him that Sonia Petracca of Harris Lawyers will be contacting him shortly. I am also in the process of filing a report with Pay Pal and Ebay advising of your refusal to refund and my credit card company are looking into how I can receive my refund. I tried to do this nicely, but you have been very uncompromising and failed to meet your guarantee. With thanks Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Mon, 16 Nov 2015 21:12:19 +0800 http://www.angelamall.com/return-policy.html 3.2.2. Dress is the size you ordered but does not fit Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost. Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible. Note: We DO NOT accept any returns or refunds if the size is right according to your own order information which is actually measured in wrong size by yourself. We suggest you custom your size but not choose standard size, and make measurements by a professional local tailor. ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Mon, Nov 16, 2015 01:59 PM To: "Service"; Subject: RE: Contact Form If the dress was made Exactly to the measurements I provided then why would I be sending it back? I adore the dress, I love the style and was so disappointed when it came out fitting the way it did. I have already expressed in the first email I sent to your company that the dress did NOT fit. I can not sit down in the dress as the bottom half is far too small and the top is ridiculously big. There is lace falling off and unravelling all over it. I will ask you again, kindly to provide no less than an 80% refund or I will be forced to share my experience with others looking to purchase from your website. Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Mon, 16 Nov 2015 13:24:00 +0800 The dress was made exactly according to the measurements you offered. 12% dress price is the largest offer in this case. Kind regards, Roger ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Mon, Nov 16, 2015 11:05 AM To: "Service"; Subject: RE: Contact Form Dear Kris, May I enquire as to why you are only refunding me $31.10 for a dress that I paid $259.35 for and was unable to use? I specifically paid extra for custom tailoring, and yet the dress was too big. I paid good money and expected a quality dress, yet the one I received was falling apart and unusable. I have already told you my expected refund price, I will either receive it or you will face the consequences of your mistakes. Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Sun, 15 Nov 2015 04:00:17 +0800 Hello, I have discussed with our manager.He said we can refund you 12 %dress price。 This is our largest concession. Please consider it .If you accept, we will send money to you in 24-48 hours. kris ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Fri, Nov 13, 2015 05:09 PM To: "Service"; Subject: RE: Contact Form I have been very patient while dealing with you in hopes that you would be respectful enough to admit your mistakes and refund my dress. You are leaving me with no choice but to review your website and warn other girls searching for dresses not to purchase from your website. A close friend of mine also runs a very successful lifestyle blog and would be more than happy to write a review. If you are willing to refund me a minimum of 80% within the next week I am happy to reconsider. - Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Fri, 13 Nov 2015 06:28:10 +0800 Sorry, 12% dress price is the largest offer in this case. Kind regards, Roger ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Thu, Nov 12, 2015 08:44 PM To: "Service"; Subject: RE: Contact Form Dear Kris, A 10% refund is an absolute insult not only to me, but to the reputation of your company. I would be more than happy to return the dress to you. I can appreciate that you spend a lot of money buying materials and paying wages, but as I am sure you can understand I am a 17 year old student with a part time job who has also payed out a lot of money and spent a lot of time searching for a dress. To receive a dress from your company that was unfit to wear was a time consuming, stressful and costly process. Your website advertises high quality dresses and this is not what I have received. Your refund policy states that I can be refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems. My dress qualifies for almost all of the above. I expect a full refund of $259.35 within a week. I do not wish to be put in a position where I am forced to take further action against your company, but if failing to receive my refund I will do so. Regards, Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Sun, 18 Oct 2015 04:47:41 +0800 Dear We sincerely apologize for the problems you've encountered with the product. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on. But now, we have to return your money, that means we lose the money and the dress for nothing.Shall we refund you part of the amount but not full refund and you keep the dress?Beg for your understanding. What's more, if you return it, you need to pay high freight and should wait a few days for the refund.So how about we refund you 10 %dress price . If you accept, we will send money to you in 24-48 hours. kris ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Fri, Oct 16, 2015 06:24 PM To: "Service"; Subject: RE: Contact Form Roger, Thank you for your email. As previously mentioned I have already taken the dress to a tailor who advises that there are too many flaws for it to be fixed. More importantly the occasion for which I ordered the dress how now passed and I had to purchase a new dress as the one you supplied was unfit to wear. Thank you for your offer, but as I am sure you can appreciate I require a full refund. Regards, Georgia -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:RE: Contact Form Date: Thu, 8 Oct 2015 16:11:59 +0800 Thank you for your pictures. We are so sorry to see the flaws of the dress. Would you mind to find a local tailor to do some alterations? We would like to offer 10% refund of the dress price to make up your loss. Your cooperation and understanding would be much appreciated.. Kind regards, Roger ------------------ Original ------------------ From: "Georgia Pellicci"; Date: Wed, Oct 7, 2015 06:50 PM To: "Service"; Subject: RE: Contact Form -------------------------------------------------------------------------------- From: [protected]@angelamall.com To: georgia.[protected]@hotmail.com Subject: Re:Contact Form Date: Sat, 3 Oct 2015 01:20:58 +0800 Sorry to hear that there is something wrong with your item. Would you please take some photos of the item to show us the problem? After confirmation we will resolve this matter for you ASAP. Sincerely, Roger ------------------ Original ------------------ From: "Contacts"; Date: Wed, Sep 30, 2015 08:01 PM To: "service"; Subject: Contact Form Name: Georgia Pellicci E-mail: georgia.[protected]@hotmail.com Telephone: Comment: I have recently received a custom made dress from your website. Due to a number of factors I would like to return it for a full refund. I have sent a full explanation, including photos to your email address [protected]@angelamall.com. Please confirm that you have received my submission by responding to the email address listed above. Thank you. © 2015 Microsoft Terms Privacy & cookies Developers English (United States) georgia.[protected]@hotmail.com {3} {3} {3} {3} {3} {3} {3} Favorite {3} Favorite {3} {3} {3} {3}

My complaint is much the same as some others. They promise you everything you want and you can pay extra and just get sent whatever they have. Mine came with a different label of a sister company of theirs (not the dress) I paid more for. STAY AWAY - DO NOT PATRONISE SUCH RIP OFF COMPANIES. You have been warned by me and many others. The dresses look lovely on line but are very poorly made and it's a lucky dip ! Then when you complain, they will send you a sob story about how the poor workers are paid very poorly and they cannot afford to give you your money back - this is another reason to stay away from them if they are using almost slave labour.

Avoid the company www.angelamall.com. I ordered a dress from them, but before I placed the order, I made all measurements. I choose the size 6, but when I got the order, it turned out that it was small for me. They had real problems with the sizes and measurements. I emailed customer services and explained the situation, but reply was really shocking, ‘coz the rep told me that it was tiny problem and refused to change the dress or provide any help. Stay away from them.

My dress just arrived and I chose a standard size 10 US. It fits
perfect! I was a bit scared after my evening mermaid gown size US 10
didn't, I forgot about the length way too long. It would cost $$$$$$ to
hem. But it was beautiful so I opted to give to another. It broke my
heart knowing I should of done custom. But short dress fit just right! I
normally wear a size 8 US. I also ordered another short wedding dress
US 10...now I know it will fit also . However, I will next time
always do custom. It is no extra charge .The tulle wraps are beautiful too! I will look forward to my next
mermaid evening gown...custom size.. The workmanship is beautiful. I
also took the risk of a silver dance heels size 37 and they fit ...I
love them. I plan on buying more. I wear a size 7 US...37 is a fit. I
will give all my evening wear business to jjhouse...I wish for some
coupons for a future purchase. I spent over $600.00 US dollars this
month. So I hope to be given coupons toward my next purchase

I ordered dress from the website www.angelamall.com, and I wasn’t happy about it. I received the dress, which didn’t look as on the website. I thought that it cost one price, but these scammers charged me for completely different price. I tried to reach them and return money back, but of course they refused and started to avoid me at all. These people are scammers and liars, who take money and provide wrong orders. Please post your comments about this company.