Menu
For Business Write a review File a complaint
Omni Hotels & Resorts Customer Service Phone, Email, Contacts

Omni Hotels & Resorts
Reviews and Complaints

www.omnihotels.com

Learn how the rating is calculated

1.3 28 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Omni Hotels & Resorts Complaints 28

ComplaintsBoard
B
1:01 pm EDT

Omni Hotels & Resorts room rate

I was with stream energy convention. We have discounted rates for 149.00 for the event. I was supposed to be transferred a room from a stream associate because she did not need her rooms. She originally booked the rooms in 2017 for this year's convention for 149.00. The clerk stated tbis was fine and he did everthing. This was over the teleph we checked in april 6 and out april 8.2018. Bill was for full rate clerk at front desk stated the origin al room was cancelled and they booked us at full rate. This was not known until check out. This is wrong and not wright. I can't believe this is how you all treat your guess. I want to be reimbursed asap or I will go to the better business bureau etc.

Read full review of Omni Hotels & Resorts
Hide full review
ComplaintsBoard
J
3:41 pm EDT

Omni Hotels & Resorts the condition of our room.

My husband I just stayed at the Omni Mandalay Hotel at Las Colinas in Irving Texas from June 13th to the 16th in room 2717. Our room itinerary # [protected] . To begin with the shower head fell off when I took a shower, the hotel did fix it quickly. As well, there was cereal on the floor, the headboard of the bed was very dusty and dirty, the bath room mirror frame was terribly dirty, the bath tub was dirty and the bottom of the tub had several chips of paint chipping off, the back of the bathroom door was dirty and damaged and the large picture next to the bed was very visibly dirty. Furthermore, we will be sure never to stay at your hotels in the future and discourage others as well. However the staff was excellent.

Read full review of Omni Hotels & Resorts
View 0 more photos
Hide full review
ComplaintsBoard
A
7:26 am EST

Omni Hotels & Resorts noise

I booked 3 days stay at the omni hotel cnn center in atlanta with hotwire. I couldn't sleep because the cleaner was making noise. He waa scratching the walls of the other room with something. I called the front desk and told them. A security came and told the cleaner to stop that however the sound started again. I called the front desk again and they didn't do anything and the sound was still there. I couldn't sleep and that had a great effect on performance in my work. I paid for the hotel for comfort so please there has to be an action regarding that.

Read full review of Omni Hotels & Resorts
Hide full review
ComplaintsBoard
D
10:55 am EST

Omni Hotels & Resorts job fair

A young lady possibly Kailey Ball but in any case the job supervisor at job fair at Bretton Woods made a judgement call on applicants at computer before viewing applications or being sure of their identities (very unprofessional)saying
"Those two are on a no hire list"and multiple people are witnesses to this.
Does such a no hire list even exist at Bretton Woods or Omni hotels?
We feel this is discrimination of sorts but not being lawyers we are in need of legal clarification and wonder what such a person is doing in your employ

Read full review of Omni Hotels & Resorts
Hide full review
ComplaintsBoard
O
12:53 pm EDT

Omni Hotels & Resorts fraud

from Walter Mark
date Tue, Jun 15, 2010
subject JOB VACANCY IN OMNI HOTEL CANADA Employment Opportunities
mailed-by yahoo.com
signed-by yahoo.com

Hotel Omni Mont -Royal
1050 Sherbrooke Street West
Montreal, H3A 2R6 CA

JOB VACANCY IN OMNI HOTEL CANADA

Employment Opportunities

This is from the omni hotel management board. The omni hotel management needs workers whom are to be employed to work for the hotel in Montréal Quebec Canada at least for 1 year or more.

The hotel management will take care of your accommodation & flight ticket.

Also exercise on your visa processing. If you are interested to work in the hotel with us, please write to us back as soon as possible,

PLEASE DO CONTACT US FOR MORE INFORMATION EMAIL ADDRESSES BELOW:
[protected]@yahoo.com

Thanks,
Management.
Omni City Hotels Canada .
Mrs. Rose Grand (Hotel Manager)

Read full review of Omni Hotels & Resorts
Hide full review
ComplaintsBoard
G
7:05 pm EDT

Omni Hotels & Resorts scam

: work and live in canada
Omni royal hotel management wrote:
This is omini royal hotel canada.
I am mrs rose gilbson the publicity officer of omniroyal hotel canada, hereby inform the public that there are some vacancy in our hotel.we need some group of ablemen and women all over the world who can work and also live here canada.
Hotel will be responsible for your air ticket to canada and free accomodation. for futher information's on application guideline the interested applicant or applicant's should contact us through our e- mail address.
Note; for immidiate consideration reply to our email address including your resume.
E mail;[protected]@canada-11.com
Thanks.
Sign by
Madam rose gilbson.
Publicity officer.
Omni royal hotel canada

Read full review of Omni Hotels & Resorts
Hide full review
ComplaintsBoard
C
4:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Omni Hotels & Resorts house keeping

We went to Disney Work in Orlando and stayed at the Omni Hotel Championship Gate Resort. We checked in Wednesday, then out Sunday 08/08/2010... Within those days, our room was only cleaned and beds made ONE day only.. Thursday ONLY...

We told the person at the checked in counter and all they said was we will notify the house keeping Manager...

BUT still nothing was done.. When we checked out, again we mentioned it. All they said was "Sorry !"

That's it ? Too bad, too sad no one is dead ? How dare you stupid OMNI.. we were at room# 553 5th floor. I hope you will go bankrupt and everyone will lose their jobs..

Read full review of Omni Hotels & Resorts
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Omni Hotels & Resorts poor customer service

I was staying at the Omni Hotel at the CNN Center in Atlanta, GA. I had been there for a concert. After going to my room, I went to get a bottle of water, but only had a dollar one me (the machine required two dollars). I was standing at the elevator waiting to go downstairs and get change when a security guard walked up to me and told me there was a noise complaint. I assume it is my age that he walked up to me. He asked for my room number and I said, "983, " when in fact my room number was 938. (I had in versed the numbers, but I knew where the room was physically located.) He said 983 was in the other tower and needed to escort me downstairs to verify that I was staying there. I went with him and it was confirmed I was staying there. The entire time I was treated rudely as if I was a teenager running a muck in the hotel when I was simply trying to go downstairs to get change for a $2 bottle of water. The manager was rude and just smirked at me when I was questioning the reason I was escorted. I understand the security guard doing his job, but I know if I was 44 and not 24, this would have been handled differently. I called the Director of Guest Services, LaShaundra, and had the worst customer service experience that I have ever had. She talked over me, wouldn't let me finish a sentence, etc. I'm a fairly laid back person and she got me extremely upset. She lacked soft skills and any form of concern. I've stayed at the Omni many times; I actually have my anniversary there every year. Due to the treatment I received - mainly by LaShaundra - I will no longer stay at the Omni. I'm disgusted at the customer service from this company.

Read full review of Omni Hotels & Resorts and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
achriev
US
Jul 18, 2011 10:42 pm EDT

I got an e-mail from Ms Rose that they have a job for me and i needed to apply in immigration bereau attawa canada. When I applied on that they asked me to pay an amount of US$ 656. I felt that something is wrong there. Then I start searching on google and I found that a job from omni hotel is totaly a scam. Its a fraud.
Ms Rose had sent me a employement contract letter and I thought that how Ms Rose can sent me this contract letter without any interview and all.

K
K
Knj224
US
Sep 22, 2011 11:53 am EDT

from Omnihotel Canada
reply-to omnicanadahotel@post.com
date Thu, Dec 18, 2008
subject JOB OFFER IN OMNIHOTEL, CANADA
mailed-by reply.yahoo.com

M
M
mrsrast1209
Goose Creek, US
Mar 09, 2009 12:59 pm EDT

WOW yea omni hotel has the WORST customer service ive EVER had! house keeping stole a very expensive dress out of my room and the "customer service" people basically told me I was a liar and that I never even had a dress at their hotel and I am 22 so I totally agree that its the age thing...

Omni Hotels & Resorts Reviews 0

Looks like Omni Hotels & Resorts has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Omni Hotels & Resorts, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Omni Hotels & Resorts complaint handling

Omni Hotels & Resorts reviews first appeared on Complaints Board on Jan 23, 2009. The latest review Refund due customer was posted on Jul 7, 2023. The latest complaint house keeping was resolved on Aug 13, 2010. Omni Hotels & Resorts has an average consumer rating of 1 stars from 28 reviews. Omni Hotels & Resorts has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Omni Hotels & Resorts Contacts

  2. Omni Hotels & Resorts phone numbers
    +1 (888) 444-6664
    +1 (888) 444-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number
    Reservation Inquiries
    +1 (800) 843-6664
    +1 (800) 843-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number
    Omaha Office
    +1 (800) 809-6664
    +1 (800) 809-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number
    Guest Relations
    +1 (855) 907-3198
    +1 (855) 907-3198
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number
    Gift Cards Support
    +1 (800) 788-6664
    +1 (800) 788-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number
    Global Sales Office Network
    +1 (877) 440-6664
    +1 (877) 440-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number
    Select Guest Program Inquiries
    +1 (800) 824-6664
    +1 (800) 824-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number
    Travel Agent Help Desk U.S.
    +1 (402) 952-6664
    +1 (402) 952-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number
    Travel Agents Outside the U.S.
    +1 (972) 871-5600
    +1 (972) 871-5600
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number
    Head Office
    +1 (404) 818-4415
    +1 (404) 818-4415
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number
    Atlanta Office
    +1 (312) 266-4586
    +1 (312) 266-4586
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number
    Chicago Office
    +1 (469) 442-2235
    +1 (469) 442-2235
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number
    Dallas Office
    +1 (310) 568-0000
    +1 (310) 568-0000
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number
    Los Angeles Office
    +1 (646) 502-0150
    +1 (646) 502-0150
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number
    New York Office
    +1 (202) 265-5008
    +1 (202) 265-5008
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number
    Washington, DC Office
    More phone numbers
  3. Omni Hotels & Resorts emails
  4. Omni Hotels & Resorts address
    4001 Maple Avenue Ste. 500, Dallas, Texas, 75219, United States
  5. Omni Hotels & Resorts social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.