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This is a shockingly bad company! AVOID! AVOID! AVOID!
Please see the email I sent them - without getting a reply!
'' I've recently received some cine films back that you put onto DVD for me. I've had so many issues and problems with my order I don't know where to start!
However, before I leave some awful reviews all over the internet I wanted to give you the chance to redeem yourselves.
A catalogue of disasters:
* Before sending the films I was told via email the turnaround time was 5-7 days. From you receiving the films to returning them you took a staggering 36 days! Do you, running a business, find this acceptable?
* You received my films 5th July, I awaited my promised call back with price quote. Heard nothing so chased you via email 6th July and 7th July. You confirmed and quoted a price of £66, which was incorrect. I queried this on 7th July and again on 11th July. You confirmed you quoted wrong price as you'd input wrong footage in data base!
* After getting the correct price I confirmed for you to go ahead and asked for a paypal invoice.
*15th July chased my invoice and tried to find out where the order was at. Told order was complete. But still no invoice sent.
*20th July chased my order and invoice twice - no reply.
* 21st July you sent invoice, again you tried to overcharge me £18! Emailed back asking for new invoice.
*22nd July correct invoice sent and promptly paid for. Called that afternoon to find out when I would receive my films, told I'd have them by Tuesday 26th July.
*Went on Holiday and when I returned on 10th August I STILL had not received my films! Over the next three days I called a total of 10 times. Leaving messages every time as there was never anyone in your office able to help me. No one ever bothered calling back and I finally received the films on 13th August - they had only been sent on 10th August!
Why would you complete my order and have your payment but not send it for another 19 days?
* After watching the films I'm rather disappointed with the quality as on your website your promise to 'slow films down to appear more natural'. This certainly hasn't been done as part of the film speeds up in places. You also offer free colour correction, this hasn't been done either as a couple of the films are a very red in colour.
Not once did anyone get back to me with any explanations or apologies. The customer service has been appalling. I'd love to hear back from you to find out how a company can get things this wrong.''
Please avoid this company to avoid disappointment!