OOkisa review: free trial scam 64

Ookisa claims to offer you a free trial of their product. You just need to pay $6.95 for shipping and handling. You fill out all the information along with your credit card information for the shipping and handling and it says you will get your product in 7-10 business days. Afterwards you receive an email confirming your order along with this added ot it.

Free Trial Overview:
You will have 22 days to try OOKISA and discover why it is the perfect hair enhancement system for you. If you like how this system increases your hair's thickness, fullness and protection against thinning, do nothing – at the end of your free-trial period you will be charged the discounted price of $99.95. If for any reason the system is not for you, call our Customer Care line toll-free at [protected] any time within your 22-day free-trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles. Plus, if you decide to keep OOKISA, you will receive FREE acceptance in OOKISA Elite and will receive a fresh supply of the entire system approximately every 30 days at the same low price of $99.95, a 25% discount. You can cancel anytime by calling OOKISA Customer Care at [protected].
No risk, no obligation, cancel any time!

No where on their site do they tell you this before you request the free trial. Then when you get the product you get a separate letter reducing the trial time to 14 days instead of the 22 days. Which by the time you get the product you only have 4 days to request an RMA and ship back before you get charged $99 on your credit card.

I got scammed and I AM MAD! I want to do something about this but don't know how.

I'm glad I read your post, but what is an RMA?

Actually it Does tell you that they are going to charge you $99. Instead of just clicking the "Terms and conditions" box, try reading it. You werent scammed, you were just lazy.

It is a scam. They have several free trial offers floating in slightly different variations, all of which are designed to get your credit card number and charge $100+shipping for the first automatic shipment.

DISPUTE THE CHARGE WITH YOUR CREDIT CARD COMPANY & CONTACT YOUR STATE ATTORNEY GENERAL'S OFFICE. For California see http://ag.ca.gov/contact.php

Company info:
OOKISA
5300 Ontario Mills Parkway
Ontario, California, 91764
Phone: [protected]

The banner ad I clicked definitely did not disclose the full terms. I saved a copy. The language is purposely ambiguous and incomplete. They also change the terms frequently to suit their goal. In fact, like the author above, the free 30 day trial in my case was reduced from 30 days, to 20 when my wife received the package, and only 14 days before they charged 109.95 to my credit card. Calling them did no good since the sales reps are trained like parrots to read a script. I eventually informed them I disputed the charge with my credit card company so they quickly replied I would receive a refund. Well, they only refunded $99. Upon calling, a rep claimed the extra charge was for shipping. When I disagreed stating I paid $5.95 for shipping, she changed her reason to sales tax. When I said the product was returned and therefore sales tax does not apply, she said she can't talk to me because the order was shipped to my wife. Incredibly absurd and dishonest!

These tactics are a scam no matter what you think of the product. By the way the product is a copy of the #1 selling shampoo in Japan known as Shiseido Tsubaki. You can buy it in the US for much less than OOKISA.

Thats funny because when I clicked "Free trial" I saw "Terms and Conditions", sitting right there in front of my face, clicked on that and found this to be Very clear as to what was going to happen with my credit card:

Your FREE Trial of OOKISA™ includes a full 60-day supply for just $6.95 in shipping and processing. You will have 30 days to try OOKISA and discover why it is the perfect hair care system for you. If you like how this system makes you look younger with more youthful looking hair, do nothing – at the end of your free-trial period you will be billed the discounted price of $99.95. If for any reason the collection is not for you, call OOKISA Customer Care toll-free at [protected] within your 30-day free-trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

Plus, if you decide to keep OOKISA, you will receive a fresh supply of OOKISA approximately every 60 days at the same low price of $99.95. You can cancel anytime by calling OOKISA Customer Care at [protected]. No risk, no obligation, cancel any time!

So, sorry you weren't smart enough to read the fine print but it's there. Your complaint is void. It's not their fault you didn't read what you were sending your credit card number in for. Maybe next time you'll be a little smarter.

Placed order for free sample then received another shipment and was told that by taking the sample I signed up to receive the products monthly. This was not stated in the ad I answered. Gave me a partial refund and cancelled future deliveries, but I'm still out $44.

Interesting. What makes you assume the ad I clicked was the same offer with the same terms, or even from the same time period? Are you suggesting there is only one ad and only one campaign strategy for OOKISA products? It sounds as if you are naive. But you did have a copy of terms handy to post, now didn't you? Not the same terms, but nonetheless terms that imply full disclosure in response to complaints. How lucky you are to be posting on a complaint website in defense of a company's sales tactics. Odd, but good for you to take this time out of your day.

Now will you enlighten me why the "30-day free trial" mysteriously becomes a 14-day free trial? Of course I mean after they obtained my credit card info? You won't tell me it's because they sent "30 days worth of hair products" will you? They already tried that one. Are you going to tell me it's 30 days from the time of ordering? That's hardly a 30-day trial is it? They tried that too. Actually, I don't see "14 days" even written anywhere in the terms you posted above. I did read it slowly and twice. Funny, isn't it? I mean the part about offering a "30-day free trial" but charging someone's credit card after only 14-days? Well, maybe not exactly funny.

Can you also explain the lack of a full refund? Their initial explanation about $10 extra shipping charge didn't work for me because I already paid $5.95 shipping upfront, plus I also paid the return postage to send the original products back to them. Please don't say it was sales tax as they attempted too, because sales tax on something free equals zero, unless my math is wrong according to your wisdom. Sales tax is refunded on returned merchandise, isn't it? I know it is in my state, but how about yours?

I'd never suggest you are a shill and post to online forums for the company or its affiliates. We haven't even met. But there is one last thing. Can you tell me what they do with all those bottles of shampoo and conditioner everyone pays to ship back to them? They're not squeezing it back into new bottles and shipping it off to other customers, are they? I might be stupid, but that sort of rumor just seems gross!

Daphnie: I agree with you about people not reading the terms & conditions and then complaining about it, but first I think you should lose the attitude as you have nothing to do with this person's experience. I had a similar situation happen to me with a different company, and I DID read the terms & conditions. As soon as I received my free product, I called to cancel so they didn't bill my credit card after the free trial was up. 3 weeks later I try to use my debit card & and I couldn't because they billed me and made my account go negative. If this person received a letter saying they only had 14 days instead of 22 days like it said in the terms, that's a scam. You can't say one thing and then go back on your word. Someone reads the terms, it sounds good, then before you know it, you're on the phone with customer service for 2 hours trying to get it resolved. The only way I could see you being somewhat defensive about this is if you worked for this company. If you do, then tell them they need to rethink their terms & conditions.

It tells you right in the order confirmation that after 35 days you will receive a shipment and be charged $89. If you want to cancel you send back the samples and call customer service. It was right there in black and white.

Daphnie is Obviously an OOKISA employee... disregard her one-sided comments!

The website Ookisa.com is registered to:

Ookisa, LLC
OOKISA LLC
801 S. Grand Avenue, Suite 530
Los Angeles, CA 90017
US
Phone: +1.[protected]

"Daphnie is Obviously an OOKISA employee... disregard her one-sided comments!" And you, Mitch, are Obviously a ###. Just because I call someone a ### for not being smart enough to read the fine print doesn't mean I back a product 100%. Infact, I no longer use it since they raised their price. It's good, but not That good. Quit crying over shampoo because you're dumb. It's not my fault. If your life revolves losing your manhood over shampoo .. well .. I pitty your gene pool.
I now allow you to go on with your lives, as sad as they may be for I am done with this product and you ###s who cry over it.
The end.

I tried the free trial and before the end of 30 days there was a charge for the full price on my credit card! I called and said I wanted to cancel the shipment and was told there was no shipment scheduled that charge was for the end of the 30 day trial.

When asked why I wanted to cancel, I said too expensive and I did not need to receive the product as frequently as they would send it.

So they reduced the price and offered to extend the time between shipments. I said nevermind and they cancelled.

I did pay full price for the "free" trial.

I like the product, so I went to site to order just the shampoo and conditioner. There was a special offer, both for 52.95. When I clicked buy now, the price was 79.95 + 6.95 shipping.

I tried buying single shampoo for 29.95 and the "buy now" price when I clicked was 39.95.

Needless to say I bought nothing!

I can figure no way to get the on site advertised reduced price.

Glad I read all these postings. I almost ordered this product! I checked to see if it was available at Sephora or other reputable sites and it was not so I had my doubts about it's worth. I hope others have the sense to do some research first before blindly ordering ! No way I'm getting into ordering this. BTY "Phyto" brand makes a vitimen especially to help improve hair/nail growth. My hairdresser told me about it. He said to start off taking 2 in a.m. and 2 in p.m. for a month then go to 2 a day. It takes about 2 months to see improvement but it really does work. Cost is $50.00 for 120 pills but it does really help improve your hair/nails. I even noticed my eyebrows and eyelashes look thicker! Sephora sells it.

Fortunately (or unfortunately?) I didn't know about the membership policy until I received the products thru the "free trial". My friend advised me that I'd be charged for the membership, that's when I double checked. Needless to say, as a very fruigal person, this is a shock to me, and I immediately called to cancel my "membership". They offered a prolonged trail period and 69.95 per bi-monthly shipment. So I tried another month of that product. My boyfriend made comment about my hair (looking nicer) without knowing I've been on the new products--and coming from a guy, I think it must've been a dramatic change.
Now I have this delimma, should I spend $35 per month on my hair? Shoot, I don't even spend $35 a month on coffee or make up! So I just called them again today, and agreed to the $69.95 for another two months, I'll give it that long until the result of the fullness can be attested. (So far I only see the difference in length and how my hair feels.)
I really do have the beef against the chaotic pricing they have there though... If only they offer that great product cheaper, in a standardized price so I don't feel scammed...

I had no hair loss till I tried Ookisa shampoo and Conditioner that claimed to improve hair texture, (it was very thick but not smooth) and make hair grow faster( my husband wanted my hair longer it was halfway between my shoulder blades and waist).the 1st time I used it, it seemed like there was more hair in shower drain than usual . I called they said that was normal. When it dried it was baby fine and fly away. I used it 2 more times than stopped as it was getting worse. that was 5-6 months ago, it never stopped, my hair is snapping off, it looks like I cut it, they said it wasn't their problem, and wouldn't refund my money(they finally refunded my money after months)...My hairs were visibly finer after I used this. I've always had thick strong hair before this. I had to cut it to shoulder length, it hasn't been this short since the 80's.It's still snapping off. My hair dresser commented this isn't your hair. I've lost at least half my hair and it's not slowing down. I look like Roseanne Rosannadanna, I used to get complements on my beautiful hair, no more.
I haven't had a perm since 62', I've never had my hair died or bleached and I've used a blow dryer maybe 5 times in the last year. My hair looks fried and fragile

OOKISA,
I do not want you to send any products with my visa card again without me ordering them personally. Please take me off the ordering list immediately.
Dianne DeMarinis

REMEMBER, Consumers, that scam companies have the same ability as YOU to search the internet. It makes complete sense that dishonest people would also visit their "complaint" forums and post just oh-so-wonderful news about themselves, as well as posting even mediocre news about themselves, the appearance of honesty, to help turn the scales in their favor. The recent Acai Berry stuff and it's complement, the intestinal power flush stuff, have well proven that. BUYER BEWARE has to be everyone's motto. I thought the Ookisa stuff sounded great. Then I started my research and am ending here. DON'T DO THIS STUFF. It ain't right. Try the few drops of Tea Tree Oil into your existing shampoo, someone recommended. Now THAT stuff has multiple, multiple, wonderful uses. (The taste of the Tea Tree Oil toothpaste, however, sent me into fits, but who am I? Mom loved it.)

These types of sales should be banned!

I agree with wants been said. I tried a free trail that said I have 15 days to try the product. I didn't receive the product until the 15 day and on the 16 day I was charge with more money and for an item that I didn't even request. Now my thing is how can you advertize a product for a free 15 day trail while it is still in the mail and you haven't received it yet. I aggured this to the person and I wanted to know, how can I use something for 15 days while it is in the mail. The advertizement says 15 day after you have received the product, but they assumed that I can in there store and picked up the product. I have learned my lesson that when I see FREE it's just a joke. I had to copy and send back to them there own terms and agreement to show them that this is what you said. Once I received the product I had 15 day to say whether or not I wanted to keep it. They still didn't understand there own agreement. Good luck to all that runs after anything that says FREE TRAIL (set up for your Bank Account). If it's FREE then you want need my Credit Card.

It is a SCAM. You can file a complaint with the Federal Trade Commission online. They will shut them down eventually.

Here is the letter which I am sending them with their returned product. May it be helpful to others who also have been scammed.

"Enclosed is the “free” trial product that I recently received. I spoke with (name omitted) at OOKISA and informed her I am returning your product which was never opened or tried/used.

I am deeply disturbed by OOKISA’s fraudulent and deceptive manner through which I ordered these.

According to your email verifying this return, you state,

“In order to receive your refund and avoid future shipments or charges, we must receive your package within 30 days of the RMA initiation date [protected]), unless you have been instructed otherwise by the customer service team. If the return is not received with in this period, you may no longer be entitled to a refund per our return policy.”

I am hereby returning these 3 items (shampoo, conditioner and night-time product) in the same box in which they arrived, by Certified mail as a record that these were indeed returned within the specified time frame. Let it also be known that your letter which accompanied the product stated that the Trial ends 10-14-2009.

Please know that I am notifying my bank to immediately cease any further transaction from OOKISA and I want to make it clear that I do not want any more product sent to me. Furthermore, I am requesting that you remove me from any and all future advertising promotions whether it be by email or postal service.

Lastly, I am reporting you to the Better Business Bureau, the California Attorney General's office, and the Complaint’s Board on the Internet.

Regards,

I agree 100%, consumer protecion in the US is an issue.

I agree 100% it is a scam and the poduct does not work as advertised. The consumer in the US needs to be protected against this type of scam.

I just received my order. I don't see any comments on the charges on my credit card. I tried to follow the steps to order with a different e-mail. The clue to step back when ordering on line is when they ask you to put your credit card first and in this case, disclosing the terms after. It just said free trial. My daughter warned me many times about free stuff on line. Thank you to all the people that posted their comments on this stinky issue.

Thanks to these comments I returned my "free trial" two days after I got it and notifed my bank to not allow charges from this company! I used the product once and my hair felt soft but limp and thin, blah to $100.00 shampoo

IF IT SAYS FREE..NOTHING IS EVER REALLY FREE! I knew this too but tried it anyway. The stuff was horrible and STRONGLY SCENTED...like little old lady perfume. It was harsh on my skin and hair. I returned it the day I got it in the mail...and was still charged. Disputed now--but what a hassle. File a complaint with the BBB and online as stated above.

You know ... if it's too good to be true ... it usually is. I also almost fell for this marketing trick. But it sounded too good ... there had to be a catch. Then I saw the terms and conditions link. It was a SMALL print and I hardly ever read them. But again ... I was very suspicious of this offer. Right there in black and white, to my horror I saw what this deal was REALLY all about. Glad I didn't fall for it. It would have been all my fault ... Consumer Beware. Looked like a great product ... but WAY too expensive.

This was total BS. I called and complained and they credited me $20. No where near what they tricked me into paying but at least it's something.

I too was scammed by Ookisa, i drive a truck, have High Blood Pressure, drink alot of coffee, my hair was thinning from meds, Ookisa assured me it would work.I went to my Beautician, to have her monitor results, i cancelled in # weeks.I had also ordered Total White teeth Whitening, free trial, same results, Cancelled.Both these companies told me the EXACT same thing, "No record of Cancellation".I just got home to find Ookisa here again, looking at the address, ITS THE SAME AS TOTAL WHITE!The exact address, Suite#, and BOTH gave me the same excuse AFTER taking my $$$.There is a site, Online Police! Use it!I did!I also filed online with the BBB, its easy, I urge u ALL to do this, these ppl r just Thieves!I did EVERY STEP RIGHT, and they got me anyway...

I did order using the free trial but sent it back being African American, I can't wash my hair and use the serum everyday in order for it to work. I did send it back. It does say in the terms and conditions to call before the 14 day trial is up to get an RMA# but you have to call them in order to get it. However, I did see it on the return label that should be in the box when it comes to you. I ordered this on a credit card that I got when I got my school loan. I had used all of the money so there was not enough on there for them to charge once my time was up. Thank God for that. All I did was pay for the shipping which at that time was only 5.99 or something like that. After reading all of these complaints, I know that I will not be ordering again. I do not want to risk having funds taking out of my account that I did not authorize. I had to do a dispute with my bank about 777save.com. I applied for a payday loan online and I guess the company I applied with used them for their services and I was not aware of it. They said that they sent me an email saying to cancel within 4 days, but how the world was I to know who they were in order to look for an email from them? Anyway, I am advising all of you NOT TO APPLY FOR A PAYDAY LOAN ONLINE BECAUSE SOME OTHER COMPANY WILL DEDUCT FUNDS FROM YOUR ACCOUNT YOU DID NOT AUTHORIZE! Fortunatley, I was able to get my money back along with my overdraft charges. Please BEWARE!

Lousy product, and Dip-phanie is an employee of ookisa!

This place is a rip off. As soon as I found out what was going on I called 15 mins after I ordered and cancelled. They told me I would be refunded my 2 dollars for shipping LOL They still took 2 dollars out of my account and I have yet to get it back. DO NOT ORDER ANY Thing FROM THIS COMPANY ! They are liers and thieves

I am getting so sick and tired of people taking advantage of others i can almost throw up! Yes i also seen on my web that you can get a FREE trail offer but all you have to do is pay S.H. FEES . So than when i received the products of my shampoo, coditioner there was a paper stating that i would have to give them $90.00 some dollars. I wrote them back and asked them if they were kidding around or is this a joke? Who in the world has $ 90.00 a month to wash there hair!? I do believe that this is a con type situation just to swindle people out of there money. Here comes the best part they had the nerve to send me another shippment after i told them i don't like there product and i don't want your product either. Now see if you were an older person like my Mom or anyone elder would not understand and they would be bleeding there checking accounts or credit card accounts and maybe no one would catch it in time! These are people that should be shut right down! Has any one ever consider checking into the BBB Better Bisness Beau ? Maybe we should! Any one out there that has a elder or a older relative Please check there mail frequently they may be getting con'd like we did...
Katherine K.

It is, of course, a marketing scheme. Proactive did the same thing... till they started getting "just like" competitors. Now, the price is down, you can buy the product in selected stores, and no "free"-trial scams. It is a good product and they are raking in big sales. Ookisa will go that way someday. When it does, I will buy their mousse (souffle). Right now I am afraid to buy it outright from the website. Since they are running a trial scam, I am scared to put my credit card number on their website. Sceptical of their honor

Add me to the list of people who are learning a very costly lesson. My comments are for anyone who is fortunate enough to check this site BEFORE they purchase an OOKISA product.

I fell for the try it "Free for the price of $5.95 shipping ONLY" line. When the box arrived I thought that was the end of it. There was no invoice, or letter indicating I would be charged anything else. Only brochures and sales material was included.

On month later I get a second box of product with an invoice $89.95 and a letter to call and cancel my "subscription". (Subscription!) I called and never, ever got an answer. I was charge twice on my credit card 1) $89.95 and 2) 95.90. I only received one extra box of product. I have cancelled my credit card and don't see any liklyhood of getting a refund.

Just go to Walmart or Target etc. and but a greendot credit card. It's a pre-paid visa. Put $20 on it and order the product. Once the order has gone through throw away the credit card. They can kiss the sky after that ;)

ookisa is for japs LOL...(-_-)

I saw the ad on the CNN website. After reading these posts, I will not order it AND I will never order an unknown product from an unverifiable website. Regardless of who did or didn't read the Terms and Conditions, they appear to be inconsistant with pricing and their offer of a "free" trial is certainly tantamount to fraud -- It is a slope in that direction and with all the news lately of corruption in big corporations and banks, the OOkisa company certainly appears to be following suit.

all things considered, I would definately avoid it and I thank everyone who wrote in. Information is the key in avoiding being a victim!