OOkisa reviews and complaints

I ordered the risk free trial shampoo.. I ordered nothing else and called to cancel andy further shipments. I have now been charged 89.95 on 1/5/11 and have not received any other merchandise at this time. I would like this charge to be taken off my credit card and I do not want any further shipments. I will be contacting my bank in the morning to get this charge removed.

What's "free' here? I was charged shipping + $89.95 not only once--but twice-- for two small tubes of product. Granted it is a good product--but I wouldn't spend that much in a whole year for shampoo, let alone every month! The customer service person I talked to acted like I was the first one to call w/a complaint. Right! I'm very upset that thes crooks now have my credit card information. Never again.

Website stated it would send you a sample of there hair care products for the cost of shipping. Twice they have charged my credit card 98.00. Website did not state none of this information. I contacted this company they said i had join there company club plan with a shipment every 30 days. I had to cancel my credit card because of this fraud. This company needs to be shut down and criminal action started.

I SENT FOR THE SAMPLE AND CONTINUE TO GET PRODUCTS. CAN NOT FIND OUT YO STOP THIS OR TO SEND THESE BAC

Do not get their free trial. they're scammers and liars and thiefs. Don't do it! I regret ever getting involved with them.

I got sent a letter stating that I will be billed 89.99 after trial period, and automatically billed every few months for product. This is a scam. I have called and they keep on moving up the trial period up.. I am calling again and if they do not cancel .. I will get an attorney .. .

Ii this is a business scams it need to be off the wedsites.I call over ten days and still didn, t get my free trial .And L just find out about this being a scam . I also giver my credit card # for sp&hd .

If is business is a scams it need to be of the wedsites . I call over ten days and I not get my free trial.And just find out about is being a scams. And i give tham my credit card no. for sp&hd. Parris Bibbs

i can not get them to give me rma number because they will not answer the phone.

Hello-you need to contact the Better Business Bureau and the Attorny General in your area. All concerns of possibly fraud needs to made attention to the proper authorites to obtain an investigation. You may as well contact a news channel that does investigation reports on SCAMS.

Hope this help everyone affected by business scams.

They told me the same thing: "no record of cancellation"

Unfortunately, I got the same treatment. Return to sender unopened & ookisa phone drone said they do not accept returns without prior authorization...so then went to the Post Office to inquire. They said a returned item cannot be refused. I'm wondering if anyone tried legal action to this rip-off? It's not like anyone has $75-100 bucks to throw away! Please RSVP

They advertised free trial for 6.95. then you get
the sample and your signed up for an every thirty
day deal at a riduculous price of 89.95. Then it tells you you have have to return the empty bottles and return to them. Call t o cancel and get RMA # to return. So what free about it.
So now you have to pay to return, nothing free about
it and it is not worth 89.95 .

Joanne Bush

Calling today to cancel. Please advise

This problem goes back to November, 2017 when my fiance order free products and this company said that all we would have to pay is $5.75 for Shipping & Handling.When we received the products naturally they sent products amounting to $89.95. I called the company the same day told them I didn't order anything and the very nasty representative said well since you have the product why don't you just try it. I sent the product back the same day I received it and told them I need to have my bank acct. credited, they said it would take about 24 to 48 hours.As you can tell it is March and they never refunded me. My bank keeps on deducting $89.95 from my account. I spoke to a Representative named Irene and she told me she did receive the products I sent back and if my bank sends a fax with the order# [protected] Irene gave me the problem would be resolved. Well once again on March 3, 2017 $89.95 was deducted again. I will be contacting the Attorney General's office to handle this matter. We are on a fixed income due to my fiance having a stroke and we would never ever woulld have ordered these products especially for the amount of $89.95. This company is destroying my name with my bank and I am not going to let them get away with that. My name is Ilene Montesano I can be reached at [protected]. This must be resolved right away.

I should have know when i got the " SAMPLE " from OOKISA, that it was a SCAM !
I received FAR MORE than a "SAMPLE"
I expected a "Free Sample" for the shipping charge of $5.95.

What I got was a full size container of shampoo, a full size container of conditioner AND a full size container of night time serum.
To learn that I will be charged the full price ($89.95) once a month, every month ( for not returning the product or its containers ) within 14 days from purchase...
AFTER THE FACT !

CON ARTISTS SCAMMERS BAD BUSINESS
OOKISA purposely hid behind their intentions...
WHO WOULD THINK THEY NEED AN ATTORNEY TO BUY HAIR PRODUCTS ?

For this I will cancel my credit card.

OOKISA SUCKS

I did not order this product. I called the company to request a credit. they said i would have to pay to return. I do not need hair thickener. LOL
SCAMMERS!

get rid of the account from which they are deducting your money you should have done that in november when you realized they shipped you something within three days.

Yes this happened to me last week, I ordered a free sample and they took a small amount for Shipping from my Bank account I am still waiting for the Sample but before the 14 day trial was up they took a further£96.35 from my account and now I cant pay my car tax. I phoned the bank straight away when I discovered it and had to cancel my Card incase they took anymore. I have emailed them and phoned but cant get in touch, I am so angry. I seen their advertisment on Facebook. SomethingMUST be done about these Crooks, they must have robbed so many people and are still on the internet doing it I imagine.

Yes this happened to me too, they took a small amount

I have no idea how this company got my information & or my credit card number other than a search I did on Amazon on Friday January 14. By January 16, 2017 they aquired my credit card number and by Thursday January 20, 2017 I recieved a package delivered UPS containing the "free trial" hair products. The most disconcerning parts are, a) I don't want, need or have any use for this product nor would I have ever signed up for an autoship program of this nature. b) How were they able to obtain my credit card information I am positive that I did not enter this information nor would I. I'm curious to know how they get away with this. Anyone else encounter this problem?

I completely agree with the above. BEWARE. I never would have ordered it if I'd seen that the "free" month would cost you if you didn't return the product - that you then get billed automatically, I hate those scams. I did try to return it even before I opened the stuff and though I got a return authorization (along with the high pressure sales talk noted above), and sent it out, they claimed they never received it. I was the one who had to prove through my tracking number that it had been received. Luckily I sent it back through UPS and even had the signer's name. DO NOT BE SCAMMED.

Another victim here, please don't click their website! It stated only the sample but I got the full size of them. The shampoo is ok but not worth $89.95( I only use the conditioner & the serum once) and their website never mentioned about the actual cost back to last Dec. I just found out the charges from my cc statement and called for refund, the rep. only agreed $50 refund that I refused. Also, after reading some complaints here, even customers returned the products but the co. claimed that they didn't receive it. I can't believe this kind of scan can happens in this country, the co. is as crook as our dirty politicians. I called to my cc co to concern the return, they told me that I should get the tracking # and with signed signature from receiver, so they would help me to get the fully refund. Later, I called Ookisa again for the return info, this time the other rep agreed to fully refund to my cc. Please remember don't click their website, forget abt this products!

Wow! I liked the product and wanted information on how to buy more...never knowing it was a scam! I immediately called the 877.466.5472 phone number and "canceled" my "membership." The girl was very polite and helpful...she tried to reduce the price to about $30 every two months which would have been acceptable, but I won't do business with a scam company...no matter how much I like their product! I'm going to return the empty containers after I use my (cough cough) FREE sample.

The same thing happened to me. As soon as I got the package with the letter, pretty much telling me that I joined a club to continue to get the product, I was ticked! I immediately call and told them how I felt. The girl on the other end said that I could send it back. I thought, why should I go through the bother and expense. I did not joing anything. I just thought I was getting some small samples to try the product. Once, I told them that I was going to call the Better Business Bureau, she backed off and told me to keep the product and forget the charges. I also called Ebay, where I found this in a banner, and left a message for their marketing dept. I told them what a scam this was and felt they should take it off their website!
This whole thing was ridiculous.

OOkisa DONT PURCHASE ! THEY WILL RIP YOU OFF
What a ripp off! I too tried there 5.95 free monthly trial. When it was sent to my home 2 weeks later I too noticed the 80.00 monthly charge for trying there product. However while viewing there product on line you can't see the fine print at the bottom that States if you purchase there product @ 5.95 you will be billed a 80.00 monthly re-occuring charge. I have called the bank and had the product returned IMMED ! If there product was so good then they wouldn't have to scam people into buying it.

I'm a little confused. You returned the product and it was refused at the post office? Do you mean you TRIED to return the product but the post office wouldn't allow you to ship it? If that's the case, then you have two problems: 1) The company never received their product so they won't refund any money; 2) you cannot ship a container that could leak without it being secured somehow (which, based on the product type, is what I assume happened).

Your credit card company will not automatically remove charges. They have to determine if you are due a credit first. It's not immediate.

Also, I'm not sure what going over the limit has to do with this. You shouldn't be charging anything to your card if it's maxed out.

Contact your credit card company by telephone and they will usually remove the charges immediately.

I found I liked the product but the above complaints are very valid. Especially about their company representatives. Every time you call them you get a different answer. BAD COMPANY!

I have been using this product for two years with excellent results. I first ordered the trial size and then switched to full size delivered automatically. When I found that I was not using enough to get it every month I called and they changed it to every other month. I now have it delivered every 4 months. They have always been courteous, I have never had a billing problem or any issue with anyone at this company. If you notice the information in many of the complaints, people admit that they did not read the details of the process. Because they did not do their homework it seems as though they jumped to conclusions and assumed that this company was ripping them off. I have always treated every representative of this company with respect and they have done the same for me. My hair looks great, it is thicker, shinier and healthier than it was before I started using their products. I say try it and decide for yourself and pay attention to how the process works and everything will be fine. It's not a scam and it's a great product. Hope this helps.

Like others I was also scammed by Ookisa. I received the risk free trial offer I paid the s&h and tried it. Did not like it. I called to the the return authorization and the women I talked to extended my trial instead and told me to try it a little longer. I told her I just wanted to return but she would not authorize it. After the extended time I called again and found they had already drew the money from my account and that it was too late. That I could not get my money back and that they would cancel future orders. I told them This is a SCAM. I wanted to return but they refused to accept it. He hung up on me.

I diagree with the one's saying what they said, I ordered in 2010 and did not wash my hair every day because I wore a weave, but after taking my weave out, I was so excited, my hair was so long silver in color. I am happy to say my hair has never been this long and thick and beautiful. Julia in Port Huron, Mich.

I've ordered it to arrive in April once again. I control when it arrives and payment.

I've been using Ookisa products for two years. Any item purchased through the internet should assumed to be on auto-ship and any adult internet consumer should know that fact. I tailored my order to suit me as any adult should and not whine about getting 'taken'. The product is so wonderful, it's worth doing so. I have extremely long hair. Ookisa has brought back shine and brilliance along with a youthful bounce. Two years, no complaints. Adults need to take charge of their own finances and tailor your own business transactions.Read the print and decide...Ookisa is so worth the price.

Amendement to first post: Another thing I do for rich hair is to soak, the ends especially, in olive oil, steam my hair over a pot of boiling water and wrap it in a towel for about an hour - or overnight. A friend of mine uses coconut oil to the same good effect. Then wash, being careful no to entirely strip the olive oil out of the ends by shampooing them vigorously. Takes years off!

I was going to look into Ooskisa, but after googling info on them, I ran into this site and so very glad I did, though I am also so very sad for those who were scammed. I have no idea where the company originates from, but if the BBB and Attorney General's office don't help, this sort of alert that you all have posted here will. They lost me as a potential victim, that's for sure. Those two posts that laud both product and costumer service are so obviously penned by employees of the company - they are so transparent, they could be used for glass plate windows.
The one thing that DOES work - and Japanese women use it all the time – is the soybean. I buy soybeans from the health food store for about $1 a pound. One pound will last a week. You soak the beans over night, drain them and throw them in the freezer until you are ready to cook them, otherwise the cooking process, after soaking, will take about 7 hours before they are tender. Freezing them helps them to cook a bit faster - about 2 hours. Then I drain, and, depending on the time I have (I work 10 hour days), I throw them in a blender or food processor and give it a whirl until I have essentially mush. This I mix with oatmeal, season and fry in olive oil as patties. Or, one could simply eat them without putting them in a blender, mixing them with salsa or other good things. Half a cup a day will restore thinning hair. Thin hair runs in my family. Soybeans mimic estrogen, the hormone that gives women lush hair. You can actually have it all back after a certain age and it costs only about $1 a week or $4 a month - quite a savings from Ookisa and totally natural. And a great protein source as well.
So - soybeans coupled with Biotin - that ought to be what everyone is looking for. Spread the word via Twitter, Facebook and Wordpress. Let's put Ookisa out of business today!

I just read some of these and looked at my printout and saw that my trial was on 14 days! Not 30, or 20, but 14! So, now, I am going to be charged another $100 for a product that really isn't THAT great! Wow! And this is what the BBB is supposed to be there for and they just let you get screwed. Welcome to America! Home of the free, ha ha ha. Home of the FRAUD.

CROOKS
Ookisa said they would return my money but did not. They are complete crooks.
Never again will I try anything over the Internet.
Live and learn!