OOkisa review: free trial scam 64

I fell for the scam. I f you are caught in their scam contact Better business Bureau ASAP. I did and got my money back, but they had the gall to print a very condescending rebuttal to me on the BBB website. Do you know they even state they won't accept "return to sender' packages. This tells me THEY KNOW they are scamming people . I sending it back anyway. I don't want anything from this company in my house.

I agree with the comments plus there is not enough product to last 60 days or even 30 in my case...As I wash my hair everyday...and in summer sometimes more...So hundred dollars to wash my hair for two weeks is a waste...and now that you mention it...my hair had been falling out and now stopped...wonder if that was a conisdense(sp?)

I just ordered the ookisa but have to say that I am fully aware of its conditions. It says right there that if you do not return the free trial sample and discontinue the service through customer service before 30days that you will be charged. Also the product will automatically be sent to your home every 60 days and the payment will automatically be taken from your card. You people need to read before signing up and just know that when you try these free samples, you have to read everything!...Yes its not fair that all these terms and conditions are not in BOLD letters highlighted the way "FREE TRIAL" is but thats just the way it is and has been... so stop complaining and get smart!

Didn't realize that this was a subscription service and never even opened the first 'trial' offer yet. Now that I got billed for the remainder of the trial offer and now another shipment 2 weeks ago which has not been received yet, I called and got an RMA and demanded that they accept the trial offer back first. Waiting on a so called supervisor call back to plead my case and get an RMA for that one also. Pissed off is right. SCAM for sure. The agent customer service dweeb David sure kept to his script and even hung up on me after his script ran out and a supervisor was not 'immediately available'. ### them.

All I want to do is cancel membership and not get anyother products of Ookisa.
Needless to say my hair is very thin and this product sure didn't do anything to help it.
I threw the stuff away and will not get anymore.
So cancel membership and refund the 89.00 you took for a shipment I didn't get. So maybe I am on the scam side of the scam.
No shampoo is worth this much.
thank you Pat

Just tell them to cancel; if they fail to do this, just contest the credit card charge and they'll refund, or you pursue it though the bank and let them know you didn't agree to the terms and you canceled. The company will not pursue the issue and refund your money; if they don't you can insist on having the bank pursue the erroneous charge. I have really long hair, and my 30 day trial showed that 60 days of the product is what I needed. I have nothing left to return. If they want the empties, they can send me a return container paid shipping and I'll be glad to send them; I'm holding on to them in case; but, don't hold your breath, you'll not hear from them. They don't want your stinky old used bottles, God knows what would happen if people thought they were recycling and reselling unused contents.

I was just scammed by this company over the last 3 wks! I called them to tell them I didnt want their product, they said I was supposed to send it back... I did not see this mentioned on the ad, although this product was a gift to my daughter. I never read anything that stated a trial offer... very vague. This company also blocked my phone calls after the first call, as i found two bank statements for 100 dollars each taken out of my debit account. I have received no more products from this company, and have been charged! What you people can do if you have used a debit card, is visit your affiliated bank, and they can have you sign a statement of unauthorized use of your debit card, and the bank goes after them with shazam to retrieve the money. If a credit card, Im sure they can go after these scam companies as well. I learned a large lesson to not buy products from any small companies!
I am also going to the attorney general against these people, and the BBB, and any other way that i will now learn as of tonight to prosecute or warn people about this company.
my phone would not go through to this bunch, But when i was sitting at the bank, it went right through. The bank sends in an investigation also of the matter.

OKAY WELL THIS IS HOW YOU SOLVE THIS DUMB PROBLEM...SAY IT DOES SAY IN THE LETTER YOU HAVE 14 DAYS TO TRY IT...OK.THEN THEY TAKE TEN DAYS 2 SHIP IT...OK...THE SAME DAY YOU GET IT WHICH WILL BE THE TENTH DAY PROBABLY, TAKE THE BOTTLE OF SHAMPOO AND EMPTY IT INTO ANOTHER CONTAINER, DO THE SAME WITH THE CONDITIONER AND SERUM...OK BAM. YOU GOT YOUR STUFF...THEN THT SAME DAY ALL YOU HAVE 2 DO IS CALL THEM AND SAY OHHH I DONT LIKE IT I NEED AN RMA 2 SHIP IT BACK..THEY SEND IT U SHIP IT BACK..YOU DONT GET CHARGED YOU GOT UR PRODUCT BAM CASE SOLVED! ...AND IF THEY TAKE THEIR SLOW ### TIME SENDING THE RMA 2 TO THEN CALL THEM UP AND SAY WHERE IS MY RETURN SLIP AND IM NOT PAYING $100 B/C I CALLED WITHIN THE TIME PERIOD AND IF THEY STILL WANT 2 ### YOU HAVE THE RIGHT 2 SUE! :D

Ookisa seems to have made some changes in their offer. I did understand that it was a "membership" that I would be charged for. Since I have severe allergies and can't use shampoos with sulfates, and wasn't happy with the sticky heavy feel I was getting trying L'Oreal's new line of sulfate free shampoos, even though I did see complaints about people not being made aware of the terms, I decided to try it for the month anyway. I could always cancel and try Burts Bees, right? I was desperate - my scalp breaks out in a rash if I use typical shampoos.

Even though I was happy with the results using the shampoo and conditioner, no more itchy rash and even got a couple of compliments on my hair, I had to call them at the end of my 30 day trial period anyway, because in the meanwhile someone else had STOLEN my card number and started making charges off in Florida somewhere. VISA had to cancel it, of course... I had to file a police report, card dispute forms, and everything else. When I finally got my replacement card it was on a Saturday, JUST in time to make the change to that account on the next business day.

Unfortunately, the staff at their custimer service number are inept, and disconnect you as soon as they encounter something that is not in their script. I repeatedly gave them the new number, a half dozen times, and they repeatedly tried to process the $89.95 charge to the OLD number. (I checked with my bank, because all they told me at Ookisa was that the card was being declined and to "collect the card".) "Pam" told me they would bill me, but instead I got an email telling me to call them at that same number and provide the valid card. (Duh... I had already been through all that.) So I explained in detail, and they sent a reply that they had gotten my email and to please call the customer service number again. Are they NUTS?!

I agree with everyone that it is a scam; they did not tell me I would be getting more. I only wash myhair once a week so the trial package will last me a long time, and I do not want anymor shipments sent to me unless I ask for it. Demetra Daniels greekelpaso@yahoo.com

Im so glad I googled this company before I ordered the free trial right! Its a shame the comment made from the OOSKI employee to a customer that was mislead to believe something it wasnt! I read the exact same add as they did and it did not state a 14 day return policy! Its ashame companys have reslulted in scaming customers instead of just advertising and saying the product is 100.00 dollars! SHAME ON YOU! Marci

Oh, yea...I ordered OOkisa and paid the shipping and handling. I forgot to cancel the order and on 10/25 my checking account was charged $98.50. No problem. But it's now November 8 and I STILL HAVE NOT RECEIVED my product.

HELL HATH NO FURY AS PISSING OFF A WOMAN FROM THE SOUTH -- AND I AIN'T TALKING LAME-### SOUTHERN CALIFORNIA. I'm gonna get you "OOh-Kiss-My ###."

I ordered my "free" trial and when I recieved the confirmation email, and found out about the monthly fee, I immediately called to cancel the order. Took the guys name and extension for my notes. A week later, my "free" trail arrived at my doorstep, even though I cancelled it immediately after ordering. I called and spoke with another rep and he did find the note on my file that I talked to the first rep, but no note about the cancellation. Now not only am I stuck paying the shipping, I have to pay to return it! Crooks! Beware!

Ookisa is a scam. I accepted a free trial sample and received nothing. I was charged for the postage and then almost $100 for the product that never arrived.

I called "CS" and got a teenager who sounded bored and barely capable. He refused to cancel the "subscription"..the one that was not made known until AFTER MY CARD WAS CHARGED... and refused to refund. I have read a couple other reports claiming that people got packs of literature to validate a tracking receipt and then were charged for stuff they did not get.

I don't mind trying new products. But let's get real. It takes many months for any change in your hair to be noticeable. Once it passes the scalp, hair is dead and cannot be "repaired" by anything. It can be patched, protected and have damaged "covered, " but it can't be repaired. Notice the ookisa trail period is 30 days. Get real. Hair grows about 1/4 inch a month. Most people would not see real change for at least a year!

RUN FROM THIS PRODUCT!

It's a total scam. I ordered something from Amazon. This free Trial came up so for $5.95 i took it. Nowhere (visible) did it say anythign about being charged, having to cancel etc. I caleled them after receiveing a second order, which i sent back, and told them to cancel and cancel both charges. they agreed to cancel one charge but not the other. i told them i would and could send back the original trial since we still have it, since it doesn't work anyway. They are a comlete, total and utter rip off and should be charged with false advertising.

When you order an item online be prepared to have it delivered and charged to your account until YOU decide to call to discontinue the item. You MUST be responsible for your own finances and account. As for the Ookisa products, they are fabulous and can be tailored to your budget. You may not NEED the entire system everytime, I DON'T..and I called to tailor the product being sent at a lower price. Ookisa is a wonderful product, I have extremely long hair and use it every time I shampoo. My hair is so much smoother, the scent is fabulous and my hair is shinier. I just LOVE Ookisa, would never use anything else.

YOU are responsible for YOUR accounts and finances. Check on shipping and prices before you send your card number. As for the Ookisa products, they're wonderful and can be tailored to your financial needs if you don't require the entire package. Which is excactly what I did. I will never use another shampoo. My hair feels fantastic, more smooth, shiny and the scent is fabulous! Take charge of your own finances rather than complain.

Attention ALL web consumers- If you do not know about or use shopsafe please check into it with you credit card company. I have a Bank of America credit card and they have a shopsafe system specifically designed to safeguard consumers against internet fraud. Its extremely convenient and easy to use. You log on to bank of america and click on your credit card, then click on use shopsafe. Next you just click create a new shopsafe number then you can put the limit and number of months you want the number to be usable. That way no one ever gets your actual credit card number plus you put an amount and time limit on the number. Plus you can EASILY click on dispute a charge with this system. Its wonderful! Always be cautious and read fine print plus USE SHOPSAFE! I always check for complaints before I purchase items and I'm glad that Daphnie mentioned Shiseido Tsubaki products! I was suspicious about ookisa products when I tried to click on the image to get more info on its ingredients and could not find anything listing all ingredients. Thanks Dapnie!

OOOPS! Not thanks Daphnie, Thanks ONE EVERY MINUTE! Sorry, I looked at the wrong name on who suggested Shiseido Tsubaki. Glad I read all of your posts, I do not want to risk making my hair worse!

I ordered the free trial, then when receiving it, The $99.95 showed on the paperwork in the box. I called them immediately and told them I was returning it as I could not afford the price. I was then told that if I liked the product, my bill every two months would be $39.95, so I agreed. I have kept that much in my account, but have not been billed (I wonder if that may be because they are actually charging me the $99 and it isn't in my account. Guess I will find out

This is the most dishonest company I have ever dealt with. It is your right to make conditions OBVIOUS and CLEAR. The fact that there are more than a dozen people seeking out this website to complain means that this company obviously didn't do it's job. It makes me ill to think of all the people that preyed upon by this company becuase they either didn't check their bank account or weren't assertive enough to demand a refund. Ookisa is crooked and dishonest. And as we all know, the purpose of being vague was to cheat the unknowing customer out of their money while reaping the company a profit. A very dishonest way to do so might I add. I got the same run-around about not being able to recieve a refund until I mentioned that I would report the company to the better business bureau. Suddenly I was granted a refund (further evidence that their company is shady and dishonest). PLUS THE SHAMPOO IS CRAP. The fact that they charge $99 for a something that washes down the drain 5 min later is ridiculous. And yes, Denise, we all know you're an employee but nice try. I think if you read amongst the reviews - it's pretty clear that we all think your company (and your job for that matter) is a sad excuse for a business.

I also got scammed w/this companuy called OOKISA. i didn't even want the trial but i got it for my daughter who has thinning hair.She did the trial day period and did not like the product, tried to return it, but no, it was after their number of trial days not ours, when we actually got the package. Today i received another package and called them up to return merchandise and i was told that everything is final after the trial period. THIS COMPANY SUCKS! Do not buy anything from OOKISA. They will charge you for stuff you haven't even ordered, cuz they send it out no matter what and when you call to return, they laugh in your face and basically call you SUCKER! They are so full of it, it just baffles me that they are still in business. how can they still be in business?

at least you got partial refund, the rest of us had to put up with their SUCKER talk, us being theSUCKER.

OOKISA company SUCKS! After the "Free trial" experience you try to cancell and HAHAHAHA, you got suckered. That hurts in the pocketbook, no refunds no returns. well no more business