OpenSky
Reviews and Complaints

Order number [protected] I payed for this order on 08/05/2018 and it says it was delivered 08/08/2016 usps info says it was delivered to another address I have tried several times to contact you guys but I never get a response. at this point I would like a refund because I don't see how the address was mixed up when clearly it was on your website if possible please contact me immediately.

Still not delivered and it has been over a month. I order about the middle of July 2018. I tried to contact but get stuck in a loop that keeps asking for my email and password. My order number is [protected]. I have tried to contact this place over the last two weeks. I called customer service and got a recording that said customer service was not available but I could go to there website. I did but got stuck again is a loop.

Hi,

I've been charged twice on the 31 of July 2018 on my Credit Card. 118, 49 euros and 130.80 euros withouth any number of transaction, just the name of the company : Opensky Project

I have no idea of what could be these charges. I don't even know the OpenSky project company
So i would like to know what is it for if that make sense. Or i want a Refund.

My mail: flo.[protected]@hotmail.fr

Merchants beware! Opensky has many tricks up their sleeve. (1) delay orders from customer, to delay payments to merchant s. (2) account never correctly shows amount due to you (3) will lie about payment being issued (4) will lie about issuing a refund to customer and charge back to you, the merchant. No phones, no cust service, no contact info!

They sent my order to a different address and I haven't received another pair. My Visa card was charged for $28.20. I want them to send me what I have payed for. I don't know how much more information you need. I payed for something I never received and it looks like I got screwed. I will never order from OpenSky again and I hope this gets posted to let other people from ordering from this Company.

This is the worst customer service I have ever experienced. There is no phone to call, no personal service and response time is awful. I ordered an item for mother's day on may 1 with a supposed $100 credit email I had received. This credit was not applied and I never got a response to the email asking why it had not been applied.in any case, I did receive an email confirming that it would arrive on time for mother's day, but it was shipped to utah instead of florida! I was told the supplier would immediately send another and asked whether I would receive it in time. Needless to say, I did not. Upon receipt, the item is unsatisfactory and certainly not what I expected as pictured on the website. I emailed again immediately upon receipt on may 14 requesting a return label and demanding full refund of the total amount that was charged to my card since may 1. It is now may 16 and I have not heard back. I have now paid for an item that in my opinion is not worth what was charged to my card 2 weeks ago and don't know how long or if I will even receive full refund.

I ordered a handbag over 3 weeks ago and never received it. According to the tracking, it has been stuck somewhere since 3/19. I e-mailed twiceand got a generic response and said I would get and answer within 2 days. Still nothing. When I call in the phone it says there is no customer service by phone. The e-mail says case number:1053890.
This company has terrible, unresponsive customer service.

I did not opene both blouses. They look beautiful. I put them away for gifts.
One was just given as a gift. There is a manufacturers flaw. The blouse is marked, 3xl UNFORTUNATELY the Sleeves that were sewn on are more like a SMALL. I tried to put my arm thru the sleeve and could not it was too small...I am size 'Large'.
I would appreciate these two blouses with the right size sleeves.

On 12/22/17 I filled out an application online and provided the $300 for a credit card to be sent in the mail. Called back and of course a new one is provided have to wait up to 10 days call again and again wait more and more days, I received a statement in the mail saying I owe them $38 so my address is good. Today is 2/2/18 . Still waiting for my 3 day expedited card. Almost 2/7/18, payment is due for $38 on a card I have not received and have no explanations for or compensated in any way!

The wrong initial is behind the name. The name is Garvey and the letter is S, I think. This is the second time I have sent an email about this product. I have ordered 4 other items since September all have been perfect. I currently have another order that I am waiting on. Please help me! This is a gift, need to have it by Jan 26th, it is a closing gift.

$892.82 was charged to my checking account by "Open Sky Project in Card." I have no idea WHY! I do not have a credit card with your company. I made two purchases - one in June of 2017 and one in August of 2017 - both with my ATM card out of my checking account. My account is now overdrawn because of this charge and I had to put a hold on it. I want immediate assistance in having this charge removed as I did not make it. I also want to know how this happened.

Diane Grimmie
1227 Fenwick Rd.
Phila., PA 19115
[protected]

Order #[protected]-1 purchased through Groupon invoice #[protected]-120c-49df-bb0a-9bb02430c808 paid for through PayPal transaction 18B74078Ge210412E on Nov. 27, 2017. Have contacted OpenSky three times with absolutely no response. Item does not fit my iPad ports. Need to return and get refund for $62.94. Will never ever use these venders again and will not recommend them to anyone.

I placed an order with this seller for an atari heavy sixer. Included with that product listing were multiple games, controllers, and rare Box. After the sale was accepted the seller decided they did not want to honor the sale. After I made my purchase I notice there were quite a few other similar items for much more money. I can only assume that they also saw these and decided they wanted more money. So they refused to honor mine reneging on our agreement. The order that I had placed has now been broken up into multiple listings. All of the items are still there and are now for sale on their site for almost 700 times the price we agreed on.

I recently ordered some LED battery operated lights to go on my centerpieces for my wedding. I ordered silver and they sent me gold. Now I can't get a hold of anyone at OpenSky to fix this issue. I have tried emailing twice and I tried calling the customer service line. No answer. Obviously, my colors are silver and blue, so the gold ones don't work. I need this problem fixed fast! My wedding is coming up mid January! Someone please help!

I ordered LOLs for my 6 year old on Dec 3. It is the only toy she asked for. I still have not received my order. The customer service phone number is "not available", the answers to emails are generic, and the information when ordering is misleading. DO NOT BUY FROM THIS COMPANY! DO NOT THINK YOU ARE GETTING A BARGAIN UNLESS YOU CONSIDER GETTING RIPPED OFF A BARGAIN. DO EVERYTHING YOU CAN TO PUT THIS COMPANY OUT OF BUSINESS!

I ordered 3 blankets at the price of 9.99 each through Groupon. When I received the blankets I discovered the quality is poor. I was charged a price of 17.99 each this is false advertising. I would like to return all 3 in the same package to pay one shipping price. Please contact me with the return instructions. Thank you I am very unhappy as the blankets were Christmas gifts.

It's the worst online marketplace I have ever seen. I have no idea when they started to trade, but they had to fix and improve everything before doing their business. Ordering from them was a nightmare. No way to contact them, no communication. Who should answer my questions if they appear? No one knows. Who will take responsibility if something goes wrong when your customer service seems to be lost in the woods? Awful business

I do not! I repeat, DO NOT want to be a part of this company. All I wanted to do as order some gifts for Christmas, and I investigate further and find it it's some kind of commitment. I don't use the email that was used to set up my account... that was a Facebook email.. I don't even know a password, and I don't use it... ever... so..I can't call you because there is no live support, I can't email you because I don't use that email... how the hell can I cancel this

Please email me at [protected]@gmail.com

I ordered two Smart Power USB Charging Towers from the Open Sky website.
The company selling the charging towers is Vista Shops.

The ports for the USB connections are too small for my USB plugs for all of my devices (iphone, ipad, bluetooth, tablet, etc.). Consequently the charging towers are useless to me. I followed Open Sky's process for returning items (sending and email and waiting for a return label). It's been two days since I requested the return labels, and all I have received is an automated computer response.

Meanwhile, I have $38.00 outstanding. The only other company I have experienced this kind of delay regarding returns is Wish. I am frustrated with Open Sky's return process because it makes me feel like the company is not trustworthy.

Who can explain this thing to me? How does it actually work?
I put several items in my cart and periodically checked it to see how much money I would have paid if I had bought them at once.
While I was scrolling down the pages, I was distracted by my ringing phone and forgot about the website.
3 weeks later I received a package from Opensky with all of the items that were in my cart! I swear to god I have never ordered them. I am absolutely sure.
And of course, only then I noticed that my credit card was charged. So much money! Whose fault is this and who to blame? I repeat I am absolutely sure I left all of the items in the cart and never ordered anything!