OptumRx review: Horrible is too nice

horrid is the only word that describes Optum. My doctor has sent in my prescriptions three times and received a confirmation that they were received. They never show up on their web site and eventually I get a message that the prescriptions (which their customer service says they never received) are being cancelled because the doctor has not responded. I’ve called three separate times begging for help only to be told they are unable to do anything and the doctor is lying. Right, my doctor of 30 years is faking the confirmation message. This is a fraudulent company that should be investigated immediately. Their customer service people are rude, barely speak English, and can often be hard to hear over the chickens in the background (not kidding).