OptumRx’s earns a 1.0-star rating from 268 reviews, showing that the majority of prescription medication users are dissatisfied with pharmacy services.
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Repetitive and consistent denial of drugs tier 3 and above
OptumRX will typically fill your prescription for tier 1 and tier 2 drugs (some requiring "prior authorization") without too much hassle but once you hit the tier 3 drugs they will reject a doctor's prior authorization the first time around requiring you to contact the doctor to submit an "appeal". This of course adds a few more days to what you've already had to wait on and there is no guarantee that this "appeal" will be approved any more than the original authorization. I fail to understand how a mail-order pharmacy can understand the medical needs of a customer better than a physician who has known the patient for years. A licensed physician should need nothing more than to submit the originally requested "prior authorization" and the pharmacy should accept it.
Prior authorization department
Optum rx is practice medicine without a license, breaching their contract by way of bait and switch. They are denying medications previously covered, changing the terms of the agreement without prior notice, holding up medications in the prior authorization department without any backup medication coverage, denying an already approved prior authorization...
Read full review of OptumRx and 5 commentsMail order prescription service
They lied about contacting me for a refill, fraudulently documented on my account that they had contacted me, fraudulently charged my credit card, and then had the nerve to be rude when I told them to remove my credit card information from their system. Their customer service reps are incompetent and unwilling to resolve issues. This is a terribly untrustworthy company.
I am required to use a mail order company called OptumRX - Today I noticed a charge on my credit card that was unauthorized. When I called to question the fraudulent charge they informed me that they called me on the 19th of the month to get authorization for a refill. That documentation is patently fraudulent.
Filling mail order presriptions
Can you help me Our prescriptions are called into OptumRX mail Service but there is all these delays in sending the drugs. Every time you call to check on the progress you get different answers as to why. Often they are back ordered but no update is ever sent. My doctor said he has trouble with them fulfilling other patients orders also. Is there any reason you could threat to discontinue their services till they return to a respectable company that deserves us seniors to buy Insurance that pays them. Some of the meds are life saving and can not go without them
What a rip off
I sent my prescription to optumrx pharmacy. They contacted my doctor and told him that I needed completely different medicine. And also they refused to deliver me the prescribed medicine. However, they charged me for $100, and now they ignore all my emails and messages. I want to return money. Please, if you have good ideas how to help me, post them. Thanks.
Mike,
I took your advice and wrote McMahon directly and this afternoon received a call directed from his office with an apology for my troubles and a quick resolution of my problem. Thank you for taking the time to post this information.
I am so sorry you have had to suffer through this horrible company. I am a former customer service agent and all your comlaints are valid. It was equally as frustrating for us as it was for you. This company seems to have its head in the sand and is more concerned with profit. They actually timed us. Our calls could not go over 5:30 seconds or we would be penalized. As for accounting, there is no direct line to accounting. So it was really hard to ever diagnose what the issue was. We were only allowed to correspond with them electronically. If you want to make your voice heard. Write the CEO Dirk McMahon, directly at dirk.mcmahon@optum.com or write to his executive assistant Shelly at shelly.pouliot@optum.com you can even call directly to his office at [protected] Please make your voice heard so postive changes can happen within this company! Good Luck
They are selling drugs that are illegal.
Optumrx promised medications for pain, to help the suffering and needy. Prices were very appropriate. Beware. I was fooled. The website is generous, easy and available. DO NOT BUY FROM THESE PEOPLE! They are selling drugs that are illegal.
Read full review of OptumRx and 15 commentsOptumRx Reviews 0
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Overview of OptumRx complaint handling
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OptumRx Contacts
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OptumRx phone numbers+1 (800) 788-4863+1 (800) 788-4863Click up if you have successfully reached OptumRx by calling +1 (800) 788-4863 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (800) 788-4863 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (800) 788-4863 phone number 11 11 users reported that they have UNsuccessfully reached OptumRx by calling +1 (800) 788-4863 phone numberCustomer Service & Home Delivery+1 (877) 889-5802+1 (877) 889-5802Click up if you have successfully reached OptumRx by calling +1 (877) 889-5802 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (877) 889-5802 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (877) 889-5802 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (877) 889-5802 phone numberMedicare Prescription Drug Plan Members+1 (877) 889-6358+1 (877) 889-6358Click up if you have successfully reached OptumRx by calling +1 (877) 889-6358 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (877) 889-6358 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (877) 889-6358 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (877) 889-6358 phone numberMedicare Advantage Prescription Drug Plan Members+1 (800) 711-4555+1 (800) 711-4555Click up if you have successfully reached OptumRx by calling +1 (800) 711-4555 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (800) 711-4555 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (800) 711-4555 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (800) 711-4555 phone numberPrior Authorization (Physicians+1 (866) 218-5445+1 (866) 218-5445Click up if you have successfully reached OptumRx by calling +1 (866) 218-5445 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (866) 218-5445 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (866) 218-5445 phone number 1 1 users reported that they have UNsuccessfully reached OptumRx by calling +1 (866) 218-5445 phone numberSpecialty Pharmacy+1 (888) 445-8745+1 (888) 445-8745Click up if you have successfully reached OptumRx by calling +1 (888) 445-8745 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (888) 445-8745 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (888) 445-8745 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (888) 445-8745 phone number
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OptumRx emailsclientadvocateteam@optum.com100%Confidence score: 100%Support
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OptumRx address11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States
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OptumRx social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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OPtum rx = in my opinion these people are criminals. they send out notices stating a drug prescribed and used for years causes cancer. When my MD sent in the alternative - they denied the Rx stating it was not covered. Speaking to a customer service rep on the phone is useless. They will continue to deny medication to the elderly.
I have been through hell with this company and recently received a letter stating I needed a PA as they keep canceling the ones submitted. No matter what PA is requested it has been denied absolutely the worst company I have ever had to deal with.