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CB Drug Store OptumRx Billing patient in error and then not making it simple to get a refund
OptumRx

OptumRx review: Billing patient in error and then not making it simple to get a refund

B
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10:10 am EST
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I was required to have a medically required piece of equipment (GMD) that Medicare Part D would have covered. QptumRX said it wasn't covered under my supplement plan and charged me $637.68 for 4 sensors. Now they will not reprocess and give me a refund minus a 20% deductible. Worse customer service and company ever!.
As I tried unsuccessful to explain it has nothing to do with my supplement plan, it has to do with OptumRX not billing Medicare Part B. Yes, really it's that simple.

Claimed loss: $637.68

Desired outcome: I would like to be reimbursed my $637.68 minus the 20% deductible as soon as possible so I'm not paying interest on moneys I should not have had to pay in the first place on my credit card.

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    Feb 27, 2025
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