OptumRx review: Trouble with order

I have been trying to refill a medication for the last 7 days both online using the usual procedures, online via chat, and finally by phone with an inept incompetent, slow, maddening individual. I was on hold 40 minutes yesterday (12/5) attempting to find out WHY my order was never filled. First: it took well over an HOUR to be redirected to the "specialty pharmacy" where my much needed medication is handled.
I told the person that answered the phone that I was already upset and needed to speak to someone more qualified to help me. She didn't escalate as I requested and attempted to manage my order, my questions, and ME - in the almost CRIMINAL way.
She used a now-common "customer service" technique of simply wearing the customer out by repeating "I am trying to resolve this issue if you will just bear with me...BLAH BLAH BLAH. Over and Over - NEVER getting to an answer. When I asked her, after over 40 minutes on hold, WHAT the issue was she started with the time wasting garbage I mentioned above. I asked her to get to the point at which this point she said "oh no, you will not talk to me this way!" and HUNG UP.
She should have
escalated the call to someone who could manage the situation
NOT hung up on the customer who is frustrated and IN NEED OF CRITICAL medication
LISTENED to my questions and responded properly
placed the order herself
ANYTHING but hang up.

After that nightmare experience I went BACK on line (why does it take 2+ hours to refill a medication? In what world is this okay?) and attempted to place the order and somehow I got a confirmation request. Today I checked it (because the numerous negative reviews of your company suggested I do so) and there was NO record of the order. I had to attempt multiple times to change my insurance provider for this medication (manufacturer savings card, NOT of my BCBS insurance) and finally got what I am sure is a sham order #
Order #[protected]. By the way, I have received NO notification that the order was placed, which is negligent. Check on my order. Check on it and see that it no longer exists in your system. It doesn't say "denied" or "waiting on your doctor' or "waiting for payment"
NOTHING. It's simply NOT THERE.
I agree with the dozens of yelpers who speculate you just want us to die and go away.
I need this medicine and it is time sensitive.
You could not run a more CRIMINAL operation if you tried.
Please HELP me! ANd help the rest of us

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