Overnight Prints
Reviews and Complaints

I ordered from OvernightPrints.com, and paid additional for expedited shipping to have my order arrive by my event date 7/30/23. Their estimated delivery date was 7/26/23. I contacted them on 7/26/23 letting them know that the order was supposed to have arrived already and still showed as "in production" and the shipping label hadn't even been created yet. I then contacted them a second time asking for a refund because my event had already passed and the order was still showing as "in production", the shipping label still hadn't been created and the order was already very very late at that point. I let them know that the order was time-sensitive and I cannot use the product after 7/30/23 because of the time-sensitive content on my order. Now I am incurring damages for not have my order in time and Overnight Prints is now refusing to refund my order. They are not even willing to give my a partial refund of just the additional shipping I was charged. This is unacceptable!

I asked that I get refunded the very expensive (over $25- just for shipping alone) costs. They refused, and said that they already sent the order, but that they would not refund me any costs at all, and wouldn't do anything to rectify their mistake other than offering a store credit. I am not using this company ever again, a store credit is useless. I am being very reasonable and simply asking for just the additional shipping charge of $25 be returned to my card.

I have attached proof of the delivery date with date stamps showing that on the 7/27th and 7/29th that the order was still "in production" and had not been shipped, along with my receipt.

This company is SCAMMING people? They charge me for a rush delivery, then ignored my first attempted contact, then after a second contact attempt they ignore their mistake... then not refund me? This is NEGLIGENT! All I am asking is for my $25 shipping charge be refunded to the card I paid with.

The cards are not acceptable - they have edge markings on them - despite my paying extra for a "human" to check them. I have contacted OP on numerous occasions via their online chat and I get nothing back - just a support ticket raised and then nothing - there is no way of talking to someone on the phone - just an online chat that is often closed and they have no power to do anything.

I would leave zero stars if I could. I spent $50 on business cards and they arrived off center, with bold white lines off to the left. The color was poor and there were indentions throughout the set. The cut along the edges were rough as if I cut them from home. After two weeks of not even being able to get in contact with anyone I was offered a $13 store credit. Worst experience EVER. So the cards went in the trash-- I can't give these to clients-- and so did my money. RUN. Order from LITERALLY anywhere else. I could done better on my bringer from home.

I gotta say, my experience with Overnight Prints has been a real bummer. My order ID [protected] came out way too dark, and I'm not happy about it at all. I got my order on January 27th, and as soon as I opened it up, I could tell something was off. The prints were super dark and dull, and I could tell because I'm a pro photographer who's used Overnight Prints before. I've never had this problem with them before, so I don't know what's up.

I've been trying to get in touch with customer service about this, but it's been a real hassle. I've called them a bunch of times and even sent them pictures of the prints to show them what's wrong, but they keep telling me that it's within their guidelines. What guidelines? I've printed the same menu from them before, and it came out bright and beautiful. This time, it's just way too dark. I don't get it.

I've emailed them a bunch of times too, but they still won't reprint my order for me. I've shown them side-by-side pictures of the old and new menus, and you can clearly see the difference. The new one is so dark and dull, while the old one is bright and vibrant. It's a huge difference, and I don't understand why they won't fix it for me.

Honestly, I'm really unhappy with this whole situation. I've ordered from Overnight Prints a bunch of times before, and I've never had a problem until now. I gave them a chance to make it right, but they just won't budge. It's really frustrating, and I'm considering going to another vendor if they don't fix this for me.

Me and my colleagues have been using Overnight Prints for years, but we won't be using them again. We had an important order of business cards that we needed for a big event, and we paid extra for expedited shipping to make sure they arrived on time. We were supposed to get them on Monday, but we didn't receive them until Thursday. We were really disappointed because we needed them for that event and we couldn't use them after that.

We understand that sometimes things go wrong, but what really upset us was the customer service we received. When we contacted Overnight Prints to let them know what happened, we got a response from Reyna that basically said tough luck. They wouldn't take any responsibility for the delay, and they didn't seem to care that we were unhappy. We were left with a product we couldn't use and a bill we had to pay.

It's especially frustrating because Overnight Prints makes a big deal about their delivery times on their website. They say things like "Your customized printed product, delivered to you, when you want it" and "Buy It Today. Get It Tomorrow." But when we needed our order to arrive on time, they couldn't deliver. It's really disappointing when a company doesn't live up to its promises.

If you need your order to arrive on time, we recommend going somewhere else. Overnight Prints might be cheaper, but it's not worth the risk of not getting your order when you need it.

I gotta say, be careful with Overnight Prints. Our company had a pretty good experience with them the first time we ordered from them. But then, we placed another order and things went a little sideways. We never got a confirmation and the order didn't show up in our account. So, we tried using the chat, but when the representative couldn't find the order, we decided to call and talk with another representative. She couldn't find the order either, so we placed the order again and everything went as expected... until we were charged twice for the same order.

I mean, come on! 90 minutes after we tried to place the order again, TWO charges showed up on the credit card. There was still only ONE order in our account, though. The woman we talked to promised she would make sure we wouldn't be charged for 2 orders and to email her right away if there were problems. So, I immediately sent her the information using the email address she gave me. But, after several days, she responded that we had actually placed 2 separate orders for exactly the same job. We said we only wanted ONE. 3 days later, ONE order showed up, but the double charge did not go away.

We contacted Overnight Prints twice more, but they kept insisting we had placed 2 orders and refused to reverse the 2nd charge. Can you believe that? When we disputed it with the credit card company, Overnight Prints tried to prove they had delivered two orders by providing two different tracking numbers. But, when the credit card company looked further, they found one of the numbers was "not a valid tracking number."

Now, here's the kicker. While there are 2 charges on the credit card, our Overnight Prints account still shows just one order. I mean, what the heck is going on here? I wonder how many other companies are being double-billed without realizing this is happening? Just be careful, folks.

I haven't ordered from Overnight Prints in a while, but I had a couple of issues when I tried to place an order today.

Firstly, I found that the website and file uploading process was very slow, even though my internet speed was fast and working well. I understand that the file I was uploading may have been larger than usual, but it still took a long time to upload.

Secondly, when I tried to change the name on the shipping address or add a new profile for shipping, the site wouldn't save my changes. The screen just stayed stuck, and I had to refresh the page. Unfortunately, this caused my credit card information to be deleted, which was frustrating.

To make matters worse, the live chat agent, Chris, was very slow to respond. There were times when I had to check in to see if anyone was there. I was disappointed because I expected the live chat to be more helpful and efficient. Unfortunately, the weekend phone support was closed, so I couldn't speak to a person.

Lastly, I wanted to send myself a chat transcript so I could address my concerns with a manager, but I got an error message. It said, "An error has been encountered. Please review the survey and resubmit." I had checked "yes" and entered my email in the appropriate field, but it wouldn't let me submit and kept giving me the same error.

I hope you take my feedback as constructive criticism. As a business owner, I value customer feedback and always strive to improve our services. I understand that these issues may have been a one-off, but I wanted to share my honest feedback so that you can continue to improve your services. I still plan on ordering from Overnight Prints in the future, but I hope that these issues can be resolved.

So, I decided to give Overnight Prints a try and ordered some magnets for a work function. I was really excited to receive them and paid extra to have them overnighted. However, when the day came, the magnets didn't arrive. I was really disappointed and frustrated, especially since I had paid extra for the overnight shipping.

I called the company and spoke with a representative who told me that they had some issues with their printing machine the week before. I was really upset because I couldn't use the magnets for the work event anymore, so I decided to cancel my order. But the representative told me that I couldn't cancel my order and that they wouldn't refund me. I was really confused and frustrated because I had paid for a product that I didn't receive.

I tried to speak with someone in production or a supervisor, but the representative told me that I couldn't. I was really upset and didn't know what to do. I read another review from Bob W. who got a refund, but I didn't know how he did it. I was really determined to get my money back, so I called corporate, but the line was disconnected. I tried to contact the C-suite, but the line was also disconnected. I even messaged Brenda Heap and Brett Heap on LinkedIn, but I didn't get a response.

I finally got another representative on the phone, but she told me the same thing as the first representative. I was really frustrated and didn't know what to do. I decided to report them to BBB, but I found out that many others had already done so. I finally decided to file a claim with my bank, and they will pursue the refund. I also got a shipping notice right after I spoke with the representative, so I will be declining delivery and returning the magnets to the sender.

I'm really disappointed with Overnight Prints because I paid for a product that I didn't receive, and they wouldn't refund me. I'm posting this review everywhere because I want people to know about my experience. I'm really upset because they made me look incompetent with my client, and that's not okay. I hope they learn from this experience and improve their customer service.

I recently placed an order with Overnight Prints for a very important trade show that was only 9 days away. I paid an additional $180 for shipping to ensure that my order would arrive one day before the show. However, the day before the estimated delivery date, I noticed that my order was still in production. I immediately reached out to their customer service team to inquire about the delay.

To my dismay, I received an email from them admitting that it was their mistake and that they would push my order through. However, they did not provide any information on when I could expect to receive my order. I tried to call them, but their website did not list any phone number. I sent four emails to follow up, but received no response.

Finally, I found a phone number at the bottom of the first email I received from them. When I spoke to their customer service representative, they informed me that they could not tell me when my items would arrive as the tracking number had not been produced yet. They also said that they would only refund my shipping fee at most. I was extremely disappointed and frustrated that they did not seem to care about the fact that my order would likely arrive after the event, rendering it useless.

Their website claims that they are the best in the industry when it comes to delivery, and that "overnight" is in their name for a reason. However, my experience with them was far from satisfactory. I would not recommend this company to anyone. Instead, I would suggest printing locally, as it not only saves on shipping costs, but also allows you to talk to a real person and have your items on time.

In the end, I was fortunate enough to find a local company called MinuteMan Press that was able to come to my rescue. I will never use Overnight Prints again, and I will make sure to share my experience with everyone I know.

I recently had an experience with Overnight Prints and unfortunately it was not a positive one. I had placed an order and was waiting for it to arrive, but it seemed to be taking longer than expected. I reached out to their customer service team via chat and was met with some delays and confusion.

The representative I spoke with, Chris, seemed to be unsure of what was happening with my order and needed to check with their manager. They did offer compensation for the delay, but it was unclear when my order would actually be shipped. I was told I would receive a notification email with tracking information, but I had already been waiting for that email for nearly a month.

I was disappointed with the level of customer service I received from Overnight Prints. It seemed like no one was taking ownership of my issue and I was left feeling frustrated and unsure of when my order would arrive. If I don't receive the notification email soon, I will have to follow up with them again, which is not something I should have to do as a customer.

Overall, my experience with Overnight Prints was not a positive one. I hope they can improve their customer service in the future and take better care of their customers.

I gotta say, I'm not too thrilled with my experience with Overnight Prints. I mean, who wants to go through the hassle of disputing a transaction with their credit card company just to get a resolution with a merchant? Not me, that's for sure.

So here's the deal: I ordered some business cards with plenty of time to spare before an industry show I needed them for. But guess what? They never showed up. I tried to follow up with the folks at Overnight Prints, but all they could offer me was a free reprint with the same delivery window (which would have been useless to me) or an investigation into what happened with the cards and a potential refund. I opted for the latter, but never received the promised email update.

After a week of waiting, I had to call them up again to ask for an update and request a refund. Finally, I got an email with two proposed resolutions: a 50% store credit for the product cost towards a future order (which I didn't want or need) or a reprint with the same delivery terms (which, again, would have been useless to me).

Honestly, I feel like my concerns were not adequately conveyed within the team. It's like they weren't really listening to me. And given that my cards never arrived, I'm not too surprised. Needless to say, I won't be doing business with Overnight Prints anytime soon.

Reviews you see on their site are curated and they do not have an option for a customer to post one directly.

I've used this company for 5 years and the service and lack of satisfactory resolution I've just experienced has inspired me to warn others.

The order arrived 3 weeks after the initial estimated delivery date. There was no communication about this and we had to constantly start new chat cases, chasing an updated timeline but nothing can be provided.

There is no phone number to call.

Customer Service and Chat are unable to do anything until you receive the order.

On top of the order arriving after our event and being of no use to us the package was poorly packed and broke open causing damages to the programs inside. They require detailed video demonstrations of the damages and then only offered to refund 100 out of the 500 programs and only at 50% store credit.

Order Date: 05/17/2023

Estimated Delivery Date: Thursday, May 18th 2023
Order Status: Order Shipped
I paid to have some items printed and sent overnight to me on 05/17/2023. As of now, it is Monday the 22nd and the items still have not even made it to FedEx. The label was created on 05/19 but the package has never been received by FedEx.
From 05/18 until now, I have contacted them each day asking for the status or a firm date on when my item would be received and finally on 05/21, I requested a refund. On each request, I've been advised that someone would be in contact with me but as of now, I still have not been contacted.
In addition, I tried to call directly and the number just rang. There was no automated message, no way to leave a message and no one ever answered.
There has been no resolution and absolutely nothing received for the money that I sent them.

On March 6th, 2023, I ordered 300 booklets with an estimated shipping date of March 15th from Overnight Prints. However, on Tuesday APRIL 15th, only 50 of the booklets were shipped. Despite numerous chat conversations, which were the only mode of communication as Overnight Prints does not speak with customers over the phone, I have not received any concrete information on when or if the remaining booklets will be shipped. Overnight Prints has cited "technical issues" with printing booklets as the reason for the delay. Nevertheless, they are still accepting orders with delivery options ranging from one to nine days, and even overnight for an additional $60, which raises questions about the company's ability to fulfill these orders. I am concerned that money is being taken for services they knowingly cannot provide and I am concerned that my order is being deprioritized behind others, and despite asking for a guaranteed delivery date, Overnight Prints has not provided any assurance beyond vague promises of shipment "very soon." This delay is significantly impacting my organization, and Overnight Prints has offered no explanation, delivery date, or solution to address the issue.

Prompt delivery of my order is the least that I expect from Overnight Prints. However, given the multiple weeks of inconvenience and the significant impact that this delay has had on my organization, I believe that some form of price adjustment is warranted and the right course of action. Furthermore, I believe that Overnight Prints should provide more accurate information about shipping dates moving forward so that customers can make informed decisions when choosing a company to order from based on their needs. Had I been aware of the extent of the delay with my order, I would have opted to order from other companies. Unfortunately, Overnight Prints' misleading advertising led me to place my order with them despite their inability to fulfill and deliver it on time.

I ordered prints on the 7th of April. I paid for expedited shipping. The order was never shipped. I have been working with "customer service" for a week now and they give me the same answer. " I'm really sorry but I do not have access to the order details here currently. I will need to forward this to the appropriate team member and they will update you as soon as possible. Can you please confirm, Is the email you provided at the beginning of this chat is correct?" no one has contacted me, the customer service number is disconnected and they refuse to refund the money. I had to go to the credit card company and reverse the charges. Definitely would not recommend their services.

I ordered business cards and first the shipping was horrible I had to go and pick them up. It took me an hour out of my day to get there and back. When I opened up the box, I noticed my cards were cut wrong as you can see in the picture that I have attached. I called twice and spoke to people who were supposed to help me, taking all of my information and saying someone would call me the next day. This happened twice and no one has ever called me back no emailed me about defective cards or my complaint. I chatted with their live chat and I have sent emails to no avail. I told them at this point, just give me my money back and I have receivec no response.

Trying to Select A5 Postcard 350gsm card with Full Gloss Coating on front and writable back. Followed their instructions and information does not relate to what I see on my screen. I have been unable to order the product.

Unable to edit, hold, cancel my order as Overnight Prints tells me I can.

Unable to generate an order number to liase with Overnight Prints like they suggest I can.

Overnight prints tells me artwork is saved for two years in my account history. I have been ordering for 10 years and all my artwork has been deleted. Have tried saving designs and no artwork is saved.

Recently formed an LLC and needed business cards quick! Overnight gave me the option to pay extra for them to be delivered within 3 business days. However, 2 days after they were supposed to be delivered their website shows they are still in production, shipping label has not been created and I could've saved the extra $20+ and got them just as slowly.

When I try to call their answering system just reroutes me around the menu, live support online hasn't responded in 2 days either. This company is misleading at best and at worst just another crappy .com print site

Paid extra for faster shipping, they still couldn't get my product on time. Ordered it on a Monday, to and it was supposed to arrive on that Friday. They claim they ship the product the next day. That wasn't the case, they sent FedEx the shipping label the next day, but didn't get the product ot them till the following Monday... and I didn't get it till that Thursday.

Needless to say the event I need the poster was far from over by the time I got it. They only refunded my shipping, and not for the product. This is wrong as the shipping went fine, what didn't go fine was how long (6 days!) that it took them to actually deliver it to FedEx.

I called customer support and they actually hung up on me! NEVER use these guys... I never had such poor customer service.

I ordered magnets for my announcement of my wedding back on May 14th. Was told by the website it would be delivered to my door by the 20th. It is still sitting in production and customer service is no help. They can't give me an answer on when I will get the product.

After reading reviews from the BBB, it seems this company is a scam. I'm surprised that they still are running a business.

It doesn't surprise me that they have an F for a score either. I will be contacting BBB for a refund.

I don't believe the positive reviews about this company .