Imprint.com
Reviews and Complaints

I had a rush job that I needed to get done by a specific date, so I went to imprint.com to get it done. I was happy to see that they had a proofing process where they would send me an email with the artwork and I could approve it right away. I did just that, but two days later I got a phone call from a customer representative saying that the job was on hold. They had questions about whether our logo would fit properly and couldn't guarantee it to come out exactly as the proof indicated.

I was a bit frustrated because I had already approved the artwork and I needed the product by a certain date. I told the customer representative that I still approved the art to go forward regardless if it wasn't exact and asked if they could still guarantee the original delivery date. Unfortunately, he said no and that it would come two days later unless I paid more. I was upset because I had approved it within the original time that it said it would arrive by my event date, and now they wanted to charge me even more for rush delivery.

After having to get managers involved, the issue was eventually resolved and I got the product as originally promised in time for my event. However, I was not happy about the extra hassle. I understand that mistakes happen, but it was frustrating to have to go through all of that just to get my product on time. Overall, I would still recommend imprint.com, but I would caution others to be aware of the potential for delays and extra charges.

I recently made an order on imprint.com for 250 full color door hangers on June 17th. The website promised me a delivery around June 24th (7 day Standard). I submitted my artwork and it was approved and sent to production on June 20th. However, on June 27th, I was disappointed to find out that I had not received the item yet. I checked my order on their web site and it gave a new delivery date of June 28th. Unfortunately, the delivery did not arrive on that day either.

I decided to call the customer service and talked to Marcus. After much argument, I agreed to pay an additional fee to expedite the order for guaranteed delivery on June 30th. I had already hired 2 people to distribute the door hangers, so I was counting on the delivery to arrive on time. However, on June 30th, I was once again disappointed to find out that the door hangers had not arrived.

I contacted the chat support on July 1st at 6:30 am and after an hour of run around, I was told that "someone will get right back to you". However, no one contacted me. I had to let go of the 2 people that relied on that money and were willing to work a holiday weekend. I called again and spoke to Marcus. He kept the run around going for a solid 20 minutes before saying "all I can do is have someone get back to you when we know what is going on". I asked for a manager, but was told that "we don't have managers here".

As of now, I am filing for a chargeback and making sure no one I can reach uses this company. I am extremely disappointed with the service provided by imprint.com. I had high hopes for this company, but they failed to deliver on their promises. I would not recommend this company to anyone.

I recently had an experience with Imprint that left me feeling frustrated and disappointed. I had purchased five yard signs from them, complete with stakes, so that I could display them in various yards around my neighborhood. However, when my order arrived, I discovered that they had only sent me four stakes instead of the five that I had paid for.

Naturally, I was upset about this mistake, and I immediately tried to contact Imprint to rectify the situation. I opened a ticket on their website twice, but received no response. Frustrated, I decided to call their customer service line, hoping to speak to someone who could help me.

Unfortunately, the representative I spoke to was not very helpful. They informed me that because it had been more than seven days since my order had arrived, they could not do anything to help me. I was shocked and frustrated - how could they not take responsibility for their own mistake?

To make matters worse, when I tried to find my support tickets on their website, they were nowhere to be found. This meant that I couldn't even prove that I had contacted them about the issue in a timely manner.

Overall, I was extremely disappointed with my experience with Imprint. While I appreciate that they eventually reached out to me to apologize and offer a solution, it shouldn't have taken multiple attempts to get a response. I will not be ordering from them again in the future, and I would caution others to be wary of their customer service policies.

I gotta say, my experience with imprint.com was not the best. The product itself was pretty good, I gotta admit. The printing looked great and the quality was there. But the purchasing process was a total nightmare. I mean, I've never had such a hard time ordering something before. The communication was all over the place and I was left feeling confused and frustrated.

I wouldn't recommend this vendor to anyone, to be honest. Unless you have a really simple order and don't mind waiting a few extra weeks for shipping. And let me tell you, the shipping was a whole other issue. I placed my order during the pandemic, so I get that things might be a little slower than usual. But the advertised "slight" delay turned into a 20+ day delay. And that's after I had already accepted the proof.

The customer service was friendly enough, but they didn't seem to know what was going on half the time. Every time I called, I got a different answer depending on who I spoke with. It was like nobody was on the same page. I mean, I appreciate friendly folks and all, but there needs to be some clear communication and transparency from start to finish.

Overall, I wouldn't use imprint.com again. I hope they can make some changes to their process so that others don't have to go through what I did.

I gotta tell ya, folks, I had a real bad experience with imprint.com. Let me tell you, if you're thinking about ordering from them, you better think twice. They say they'll give you an estimated delivery date, but that's just a bunch of hogwash. They blame everything on COVID19, but I think they're just using it as an excuse to take their sweet time. And if you want your stuff faster, they'll charge you an arm and a leg for rush shipping. And don't even think about canceling your order, because they won't let you.

Their customer service is a real piece of work, too. I'm pretty sure those agents aren't even in Houston like they claim. They just send you off to some virtual ticket system that takes forever to get back to you. And when they do, they just laugh in your face and break promises left and right.

I ordered some yard signs from them, and they were supposed to be here today according to their estimate. But guess what? They haven't even been made yet! And when I complained, they just threw their terms and conditions in my face about how they don't guarantee delivery dates. That's just plain wrong, if you ask me. If you can't deliver on time, don't advertise that you can. You're messing with people's lives here!

Now, I might be willing to change my tune if my signs actually show up within the next week like they promised. But honestly, I'm not holding my breath. So take my advice, folks, and stay away from imprint.com.

I made an order on imprint.com on May 8, 2020. They gave me the option to choose the production and delivery time that best suited my needs and budget. I picked the one that I thought would work for me. Unfortunately, they did not deliver within the promised time frame. It's been a week past the due date, and I still haven't received my order.

I have been given false information about when I can expect my order to arrive. The customer service representatives have told me that standard orders are usually fulfilled in 2-3 weeks, then 3-4 weeks, and that shipping will take another 3-4 weeks. It's been frustrating to hear different things from different people.

My order status was listed as "scheduled-waiting" just three days before my delivery date. However, it only changed to "in-production" after I spoke with customer service and opened a ticket. I was told that there is a shortage of the materials needed to make the item I ordered. However, the company is still accepting RUSH and standard orders for these items. They admitted that if orders are placed online, consumers are not being informed of this material shortage. Instead, their orders are being placed on hold indefinitely until materials are available.

In the meantime, the company immediately charges you for your purchase. They use their terms and conditions as a crutch, knowing full well that they have no intention of meeting the delivery dates they are advertising to their customers. It's frustrating to be charged for something that you haven't received yet.

Overall, my experience with imprint.com has been disappointing. I hope they can improve their communication with customers and be more transparent about any delays or material shortages.

I recently purchased some coasters from imprint.com and was pleasantly surprised by their quick turnaround time. Despite paying extra for them to be made in the U.S., the quality of the coasters was decent, although not fantastic. However, I was disappointed to find that the ink or some other substance used on my full-color coasters was terrible.

When the coasters arrived, they were shrink-wrapped and boxed together. Upon opening the box, we were hit with an extremely toxic smell that made it impossible to give them to the venues I had purchased them for until two weeks later. To get rid of the nauseating fumes, we had to lay out the coasters side by side with fans blowing over them in a warehouse for over 100 hours. In fact, several employees, including myself, experienced bad headaches from the fumes.

I reached out to customer service a week ago to report the issue and hopefully get some clarification on why this problem occurred. I used the proper channel to reach out to them, including my order number and pictures of the coasters being laid out. However, it has now been six business days, and I have yet to hear back from anyone in the company.

Overall, while I appreciated the quick turnaround time and the fact that the coasters were made in the U.S., the terrible smell and lack of response from customer service have left me disappointed with my experience with imprint.com.

I recently ordered some shot glasses from imprint.com and unfortunately, I was not satisfied with the quality of the product. The logo that I had requested to be printed on the glasses was not done well at all. It was crooked and some of the glasses were even tilted. Additionally, the letters on some of the glasses were thick and there were bubbles in the cup. Needless to say, I was very disappointed with my experience.

I tried to resolve the issue by speaking with Ralph over the phone, but he told me to write an email instead. However, even when I did write an email, he didn't include everything that I had mentioned. This made me feel like they didn't really care about my concerns and that they were just trying to brush me off.

Overall, I cannot use the glasses that I received and I would not recommend giving your money to imprint.com. It seems like they don't care about quality and are not willing to go above and beyond to make their customers happy.

When I reached out to them about my concerns, they responded by saying that their products are intended purely as promotional items and that minor visual imperfections should not be considered as defective or flawed items. While I understand that there may be variations in raw materials, molds, production equipment, and melting temperatures, I still feel like the quality of the product that I received was not up to par.

Despite their response, they did offer me a 5% refund on my order as a token of their apology. While I appreciate the gesture, I still feel like they could have done more to make things right.

In conclusion, if you're looking for high-quality promotional items, I would recommend looking elsewhere. Imprint.com may not be the best choice if you're looking for a company that truly cares about their customers and the quality of their products.

I had a really bad experience with Imprint.com. I needed some items for my 6-year-old's birthday party, so I placed an order a month in advance. According to their website, it would take 3 days to produce the items and 4 days to ship them, so I thought I had plenty of time. I even gave myself extra time because of the pandemic.

After two weeks, I followed up on my order and was told it was "in production," but they couldn't give me any specifics. I continued to follow up, but they couldn't give me any answers. On the day I needed the items, I received an email saying they were still in production. They arrived 5 days after I needed them and were useless.

I even tried placing another order, but there was no indication that production or delivery was delayed due to the pandemic. My next order would have shipped faster than the first one was supposed to. It took a total of 6 days for production and delivery.

I'm really disappointed in the service I received from Imprint.com. They were extremely unaccommodating and misrepresented their production and delivery timetables. I wouldn't recommend ordering from them, and they won't even give me a refund. It was a complete waste of money.

I recently ordered some full color signs from imprint.com and I have to say, I was extremely disappointed with the quality. The signs were pixelated and had a lot of noise, which was not present in the original vector file. I reached out to customer service and submitted pictures of the poor quality, but they told me that my signs were fine. I couldn't believe it! So, I decided to order signs from another company to show customer service just how bad the Imprint print quality was in comparison. And let me tell you, the difference was significant. The signs from the other company were perfect!

I submitted the pictures of the comparison to customer service and finally, they seemed to understand that there was a problem with the print quality. They responded by saying that they were sorry for the inconvenience and that they had forwarded my issue to their respective department. They also asked me to allow them 1-2 business days to get back to me with a response. I was relieved that they were finally taking my concerns seriously.

However, several days later, customer service contacted me again and informed me that they could not consider the order to be defective. They offered me a 5% refund on the amount paid for the signs, which I found to be completely unacceptable. I had expected the company to either reprint the signs at no cost to me or refund the full $105.

Overall, I was extremely disappointed with my experience with imprint.com. The poor quality of the signs and the lack of support from customer service left me feeling frustrated and dissatisfied. I would not recommend this company to anyone looking for high-quality signs.

I ordered 30 sweatshirts for a team and paid extra for the proof to ensure that the color (deep red) and artwork would come out as intended. The company called me after my order was submitted to tell me that the pricing I originally ordered at was incorrectly low and they doubled the price. Then the sweatshirts were in production for over four weeks, even though the estimate was less than half that time. I had a deadline and the sweatshirts weren't going to make it in time because the production was taking so long, but the company insisted that I would need to pay extra for rush shipping despite their estimates being so wrong. They refused to let me cancel the order for a refund so that I could use the money to purchase something that would actually arrive on time for my team. They arrived after my deadline and now I will have to pay to ship the sweatshirts to everyone.

Once the sweatshirts did arrive, they were very clearly not the deep red color that was provided on the proof I paid extra for, but were very bright red. I had to reach back out to Imprint to refund me since I just didn't receive the product I had ordered. They refused to take any responsibility for the incorrect color and instead claimed that the proof is not intended to show an accurate depiction of the color or product because it is digital. Pretty shameless business practices.

Imprint is not worth the risk, as they won't even stand by their proofs.

Signs and stakes were ordered for an event; a hefty fee of $74 was paid to expedite order number IMA5D2C19593. A heavily damaged box arrived on the day without the stakes ($1.49 x 60); pictures were shared with the damaged box but they refused to reimburse for the missing stakes. An unethical company.

Public Service Announcment:

I will never use imprint.com for anything ever again, and neither should you. Customer service is a pretty straight forward process and most companies understand this - the customer is always right...especially when the customer is actually right.

I have used imprint.com multiple times over the years for custom buttons to advertise plays I have directed. I had buttons made for "Noises Off", "Baskerville", "Don't Drink The Water", and I just had buttons made for "Catch-22", which I'll be directing in August. ALL of those orders were fulfilled perfectly. I created all of those graphics as a square with the intended design centered. I have never submitted a round design to imprint.com and most websites will provide a square sample of your design overlaid by the round bleed and trim lines for reference. This is not unusual. This is what I have found to be the norm.

So, when I placed the order for "Catch-22" I added an additional order for my vanilla extract business Here's Some Vanilla. I submitted the same square design I have always used with the intended logo centered, accommodating for expected bleed and trim lines. Again, the exact same way I had done four times before. When the buttons arrived, the "Catch-22" button looked great. Wonderful! And then I opened the Here's Some Vanilla bag...

As you can see, one of these things is not like the other. So I called and submitted a return request and for them to fix their error. It seemed pretty straight forward. The attached images are off my conversation with their customer service, ending in their refusal to correct their mistake. Instead, they argued that because I didn't specifically request to NOT have my image shrunk and a big white background added, it is my fault the button turned out the way it did.

In conclusion, if you or anyone is ever shopping for custom buttons, DO NOT USE IMPRINT.COM. Thank you for your time and attention.

0 stars--This is an unethical and borderline illegal and unacceptable company that has no ability to produce your product. I have repeatedly tried to get them to print my signs and they can't "find" my artwork that I created and submitted 2x on the portal. I have spoken to customer service numerous times and they want me to recreate the artwork somewhere else besides their portal and EMAIL it to them? They flagged me as some "high risk" person and they wanted me to submit a photo of my DL to them which I refused to do and expected them not to proceed or charge me. After several calls and tickets to customer service--their sales team doesn't work on weekends? and they don't have supervisors available to resolve issues but I will still be charged and somehow magically cleared from high risk.

These are exceptionally shady and unethical practices and I would NEVER order from them and hope that anyone who reads this won't either. Definitely regret ever trying to order from them and suspect it will take weeks or more to get my refund.

Product was 4 weeks past quoted production time, customer service offered ZERO help. Would just tell me I need to wait "2-3 more weeks." What the crap! When product did arrive the print was smudged and some of the masks had someone else's print on the reverse side making them completely unusable (and I question if they were returns that were reused, making that pretty gross and unsanitary!). I would stay FARRR AWAYYY from this company. I ended up having to open a case with the BBB that they didn't even resolve my problems. The customer service with this company is hands down the worst I've experienced in my entire life. That's not even an exaggeration.

Hello,

I placed an order for coasters on imprint.com on March 5, 2019 (ID #IM99B0279832).

When I received the product, it was not at all what I paid for. The product was a piece of paper with my company's logo on it. The paper was so thin, I could have easily printed it at my office on regular printer paper. The product that I received were not at all coasters and I reached out to the company for a refund.

The company denied my request and refused to refund my money despite the fact that they delivered paper to me instead of actual coasters. I've printed several coasters on paper material in the past with other companies and it was no issue because the paper was thick enough to look appropriate. This is not at all the product I received and I have yet to be refunded.

Please help. Thank you.

Crystal

Imprint representatives, tell me, please, does your customer service actually exist? It's very important to know.
I ordered several items two months ago and it's easy to guess that I haven't received anything yet.
I tried so many times to contact you, but it was useless. I am sure you got tons of emails from me, but none of them were replied. What is going on?
Your xxx4569 number is always busy...

I ordered 40 t-shirts for our several hockey teams and I neede them to be delivered on time. I called them before and after I ordered to make sure the t-shirt will be here soon. I also paid for an expedited shipping. In general, I tried to do everything to have them as soon as possible.
One week later I started worrying. I called them and it turned out that the order was back ordered. No reason for that. T-shirts were in stock, as I said I tried to prevent all possible obstacles.
So now I don't know what to do, they refused to refund because the order will be shipped, only they don't know when. Great. Thanks for nothing.

I have ordered several shirts from Imprint company and made my order via phone with the help of one of their representatives.
All shirts were supposed to be the same size, but when my order arrived I was very disappointed because sizes were different. Two shirts were very small and did not fit. Five shirts were too big and only three were correct.
I contacted Imprint costumer service and demanded a refund. They refused to give my money back and also refused to fix their mistake. They said that it was I who made a mistake and refused to take any responsibility! I will not order from them again and would not recommend them t anyone. Avoid!