Ozsale
Reviews and Complaints

Despite many attempts to contact Ozsale, I kept receiving the same promise that they will follow up but nothing has been done to date.
I requested a refund and they ignored me. I am very angry and will consider legal action if this matter is not resolved in the next few weeks. I don't want their god damn items anymore, just give me back my money.
I'll report this to Consumer Affairs if I don't receive a firm action from them by next week. A proper business will have refunded the money to the customer by now. It's been 3 months. They have behaved like a fraud.

Regards
Trang

I made an order with ozsale as I have done many times before from my account of september 8 2019. On October 3rd 2019 i recieved a notification my order had been submitted when I looked at this it was a completely different item and a different cost from what I ordered on september 8 2019. after looking into this i have found my original order has been cancelled (which I have paid for) and a message from my account from a hacker requesting the new order be shipped to singapore with shipping instructions this makes my case pretty obvious.

Now i have been charges $35 for my original order which is cancelled and $79.99 for an order i did not want or make.

I need the $35 and the $79.99 refunded.

I have been charged an amount on my credit card of $18.00 on the 11th September and I have no idea what it is for. I have searched on my internet history and did not even visit the ozsale website on this day or the previous day. My ozsale account also shows no purchase made for this amount so I am very confused as to why this amount has been taken from my credit card

I had an email last Sunday from Pay Pal saying you had taken $18 from my Pay Pal Account. Despite numerous emails via your contact us page you have totally refused to respond. I have not placed an order with Oz Sales for well over 6 months. You have fraudulently invoiced my Pay Pal Account. Even Pay Pal has contacted your company by e mail stating they wanted my $18 refunded to my Pay Pal Account. I have tried phoning you but obviously your number is wrong as it just drops out. I am now advising you if you have no idea responded to me by phone [protected] or email [protected]@gmail.com by 5pm today I will be going to Fair Trading and seeing you
W Trezise
13/2 Cameron Street
East Cranbourne vic

Hi,
OZSALE continue to promise delivery dates that cannot be met by their selected courier company. Items are purchased and paid for in good faith that they will be delivered within the time frame given. I have contacted the courier company and their policy for delivery time frames is not what OZSALE advertises.
This is false and misleading advertising to consumers that on many occasions purchase items based on the delivery dates.
The resolution is for OZSALE to either find another courier company that will honour their promised delivery dates OR advertise correct delivery dates according to the courier companies delivery service policy.

I bought this item knowing that the sizing would be the same as I would receive it. When I bought it, it says large size.However when I received it, the sizing is completely different.It says size 28! No mention for large. This size is too small for me.
Now when I want to return it, why do I need to bear the cost of shipping when in fact it is not my fault in the first place. Its very frustrating because its been third time that the sizing is inaccurate.
Pls do something about it otherwise we will no longer shop on your website.

I ordered on the 22/07/2019 and haven't received my order. I have contacted ozsale and I keep getting the same reply that it's in the process of being dispatched as we speak. I've asked for a refund as I'm sick of waiting for it as I've paid for it and nothing. It's been over a month and I'm being scammed.
Order number [protected]
Invoice number [protected]

i have pleaded and pleaded for a refund x was ordered back 19 july stock arrived 22 july and still not sent ! it was for a holiday which is now over ! they offered refund due to the Extreme delay! when i said yes to refund they changed their minds and said they would investigate over two weeks ago ! i've been patient but have ordered another pair of shoes and just want my 75 dollars back !

I had made Multiple Orders several arrived ok but then I received a partial order that the satchel inside of box had been cut open and my ring had been stolen I rang company and proceeded to cancel all other orders they said that some was still coming through so I told them would refuse the Courier to accept any further items its been well over a month and I still have not got anywhere on the phone or emails I have even been hung up upon from call centre I want to refunded in full they have there stock back from post office so I don't see why this has not been rectified immediately it looks like they're just hoping that customers are going to forget about their refund but we're not stupid.

I received an email today from Australia post saying my parcel was delivered this morning. We were all home so checking with Aust post with your tracking no
4SU0345626 they said there was no such tracking no. Checking my order tracking no was 4SU03456010829. They checked & said that order was delivered July 31st.Could you please check the order no & tell me what the order was for please as I'm waiting for stuff from you
Julie Maguire
7/25 Stevens St
Yandina qld 4561
Australia
Thankyou I had to put something incatergart so Ive just put books cant remember what was in this parcel

On Saturday, August 10, 2019 I made a purchase using Ourpay, but I realised this store charged me the full amount. I always I have been buying through Ourpay and I paid in instalments, but this time was different, this was the reason for cancell the purchase inmediatly.
I received an email where says the money has been refunded, but this does'n appear in my bank statement.

I tried to contact this store by phone, but this is disconected, I sent a message through their website, and I asked for my refund, but they didn't answer my question about my money back.

I hope they can contact me through this website, my order number is [protected].

Thanks

Edith

Good afternoon l haven't received my order that l paid for on the 31 st of July Retailer: Ozsale

Afterpay order number: [protected]

Merchant order number: [protected] please contact me via mobile [protected] or email [protected]@gmail.com l would like to know what has happened to my purchase if it could be resolved as soon as possible thanks K you kindly Kim

i order a pandora bracelet and charm last 24 June 2019. And it states their that The estimated day of delivery is 15 of July 2019. It is already 27 of July and it's been almost 3 weeks I haven't receievd any updates regarding my order. I contacted OZsale they replied that if i want a full refund thery will give it to me. And i told them yes i want a full refund due to elapsed of time. After that they never contacted me again. I message them like 3 times but i got no reply at all. What will I do with this?

I recently bought over $2000 using AfterPay from Ozsale for clothing, I returned some of them worthing $750, they received my returns and refund $750 to me with their company vouchers, I objected and discussed via email and over the phone with them, they claimed that this is their change of mind return policy, I mean this is ridiculously unfair to customers that they keep the stock and money, I get vouchers in returns when I am still repaying for my AfterPay instalment!?
Thank you for your attention to this matter.

I have been trying to contact oz sale regarding their ourpay for 3 weeks now with no answer. I have funds in my account for 3 weeks ( i can supply a statement to prove this ). Every time a payment is due ( last 3 weeks) i recieve an email saying they were unable to take out funds. When i try pay manually i get the same error " unable to process funds from this account". The funds have been in there and im occuring late fees when its not my doing! It wont let me delete my card on oz sale so i can re enter it. I dont have another card. Ive used this card with oz sale ourpay for the last 2 years and never an issue. HELP. They are charging me late fees

Hi there,

I am waiting for items to be dispatched from Oz sale that were ordered weeks ago. No ones has contacted me in regards to when these items are likely to be dispatched.

can someone please tell me how long this will take, as all items were in stock as far as I know.

Order number is: [protected]

I would like to have these items before winter is over.

Kind Regards

On the 25th May 2019 my credit card was charged with a $962.95 debit in the name of Ozsale NSW and I also noticed a pending for $1 from a different name. I did not authorise these transactions and reported to the CBA at 10:10am on the 25th May 2019.
I received a letter from CBA dated the 25th June 2019 advising that the card used had not been recorded as lost or stolen which is correct.
Also that I entered a secure netcode which is incorrect. I did not do this transaction.

AUS

30 May 2019 Open transaction details Ozsale BROOKVALE NSW
+$269.00 +$269.00
25 May 2019 Open transaction details Ozsale BROOKVALE NSW
-$962.95 -$962.95

Also on the 30th May 2019 I received a payment from Ozsale of $269.00 the reverse of $962.! Coincident or not I do not know. I have not made an order through Ozsale nor have I received an email or any confirmation of a sale via my phone. I have an account at Ozsale and have no orders or made any orders.

Please investigate this unauthorised transaction and advise what the next procedure is.

Thank you
Judith Gunther [protected]

judith.[protected]@metrotrains.com.au

I ordered a pair of sunglasses and wrist watch on 16th May 2019 and the estimated delivery date was 09th June 2019. After the delivery date passed I got I waited for 10 days to get any information from Ozsale but upon asking they said that the order has been dispatched on 10/06/2019. I will be able to track in two days but no tracking update after a week as well. I called customer care finally and a lady named Judy said that she have no clue where the parcel is they have to lodge the complaint and she was very rude. I have never had that sort of experience from a customer service person. Literally no phone etiquettes.
Next day I called again to know the whereabouts of my parcel she is so audaciously rude and not ready to listen anything . Telling me that we are doing what we can.
This is happening repeatedly when I place an order with Ozsale ..., this is probably fourth time that they have messed up my parcels and after using the money for two months they will give you refund.
I order things to get them not to get my money back after few months.
This is frustrating and stressing as this time I ordered for my parents and now they are nearly to go back home. And I am still trying to know where my parcel is.

I purchased Slazenger Cobalt Blue Neoprene Onepiece, according to the Slazenger manufacturer's size chart.

However, the onepiece was 3 sizes tooo small for me.

I want a refund on my item please.

I can be contact at [protected]@gmail.com or [protected] for copies of email proof of purchase.

I look forward to your response.

Regards,

Maurissa Crosby

I purchased two grey cardigans/coats 3xL instead I got the cardigans/coats in a 2 xl I ordered these 6-6-19order number [protected] / [protected] $19ea plus $9.95 delivery they don't fit they are lovely and warm the third item I ordered seems to fit ok but pretty sure that's not a size 5xL either like it has on the tag right tops wrong tags bad error not happy