Ozsale
Reviews and Complaints

Added an item to my cart and processed payment through Afterpay, and the very next day, received an automated email from Ozsale's 'no reply' email specifically stating item was no longer available from the supplier...

This is despite your automated email response stating:

'ORDER FULFILLMENT
We source stock from thousands of different suppliers all around the world. We may already have the stock in our warehouse or we will purchase stock from our supplier after you've placed your order;.

NOWHERE DOES IT STATE AFTER SUCCESSFULLY PURCHASING AN ITEM IT MAY BECOME UNAVAILABLE AFTER PAYMENT.
THIS IS FALSE ADVERTISING. Allowing customers to purchase stock, which in fact does not exist.

Meantime they claim to have processed my refund, still no $$ in my account. Contacted Afterpay (who have already set up a schedule of payments I owe them) to say my order has been cancelled and they tell me ...
'once an order is approved, we have no ability to amend or adjust the order details' and
'in the meantime your afterpay repayment plan remains in place'.

This is very concerning for an item valued at over $600!

All attempts to contact Ozsale proved futile. No answer on FB, constantly engaged phone number, when I finally received a call back I am told they are unable to contact the supplier or give me the supplier's details to enable me to order another item (probably because they miss out on the commission). So I asked the very rude consultant to escalate my complaint, and was assured someone would call me back... but... crickets (no phone call).

Now I am in the frustrating position of trying to get my money back and NEVER EVER DEAL WITH OZSALE AGAIN.

Your customer service standards are non existent.

I ordered 2 knitted jumpers off you and the are cheap and nasty
The hearts have been sewn on and they look like a 5 yr old had seen them
The other one with the zipper is navy blue and it looks black in the picture
They both are cheap knits
I'm not happy with them at all
Can someone contact me please
I'm a very unhappy customer not worth it at all

Hi,
I purchased a pair of glasses under the order number [protected] and I paid $165. The order track showed that my glasses were at the warehouse at the beginning of May 2019 with delivery to me by 22nd of May. However, my glasses were never dispatched to my address and the order track clearly shows that my glasses haven't dispatched, even thought, they were at the warehouse. Furthermore, I questioned it by putting a message twice at the contact site of ozsales and I received no reply. Hence, it makes me believe that something suspicious is happening at that warehouse; maybe one of your staff members stole my glasses. In case that my glasses are no longer available for dispatch, I'd like a full refund of $165.
Regards,
Rika

I have been trying to purchase an item for 3 days now and it isnt letting me buy it, it continuously says available then doesnt let me add it to the cart. I have also contacted customer service twice and no one is getting back to me, I expect a prompt response asap as it's false advertising if I cant purchase this item. Please manually put the purchase through for me and have it delivered

I ordered 4 items all women clothes about 3 weeks now, thought that when you confirmed your order and payment they will sent you the receipt in my email address but when I opened my email nothing there to support that the order have been paid. I am not registered in your company. I usually used my face book account to open ozsale. This have been my third shopping in ozsale and not encountered any problem. They delivered within a week but this time it took ages. I wonder what happen? My name is Luzviminda Robertson. Will you check please?

As per my order [protected] the original delivery date was 21st march. I contacted you and you said on 19th mar it would take another 7 - 10 days. However as per your email on 25/03, you said another 7-10 days. 1) this delay is not acceptable. The item was purchased for my daughter for her first eucharist. Now we don't have a dress for her use. We are very upset. Which means it will arrive in mid april when we are away on holiday.
2) please note I am away from 31st mar to 5th may. Hence we wont be here to collect the item.
3) we also wont need the item as the occasion is on 21st april and we are away.
4) we will return the item when we get back from holiday.
5) I will expect a full refund! And also oz sale will have to pay for postage.

I spoke to julie at your contact centre on 28/03. Please see contact us number 4830866. Julie assured me the order will be cancelled. But today is shows dispatched. I am not in the country! I dont want the dress anymore...

I have sent a feed back form but no one has called me back
Best wishes

On the 8th of December i put in 2 orders, order numbers [protected] and [protected]. What was in stock i received but product codes [protected] and [protected] were on back order and weren't despatched till February 7th but i never received anything. Can you tell me the whereabouts of these 2 products. Thankyou.

Your immediate attention to this matter would be greatly appreciated.

Hi there,
I have ordered 2 items (shoes) from OZSALE.co.au which were estimated to delivery before Christmas (order number: [protected]). However I noticed that the order status shows items are not even packed and dispatched on 14 Dec 2018 and ozsale has been changed the delivery estimation to 30 Dec 2018 which is different from the estimation they provided when I ordered!
I have contacted ozsale on 14 Dec 2015 using their website Contact Us form and asked them about order status and told them about the estimation because I have ordered base on first estimation and I need items for Christmas. Also notified them that delivery address is my workplace which will be close from Christmas to new year and asked them to advise.
I didnt receive any response so sent another messages on 17 and 18 Dec 2018 but no reply!
I am so disappointed as I still didnt receive any response from them.
Can you please investigate and let me know as soon as possible?
Regards,
Minoo

I paid for a new iphone 6 plus on 7/6/2018. This phone did not turn up until late July. Phone was sluggish and slow from the start - after 2-3 months started dying all the time and the battery charge would not hold. I contact Ozsale to ask about returning the product - they stated that the cause may be because I had dropped the phone or had used a non apple charger - I advised them that this was not the case and that I would be taking this further - they advised to return the item and they would either replace the phone or repair it using refurnished parts - I advised them that this was not sufficient I want to reimbursed my costs in full - they have sold me an inferior phone.

I advised them that I was taking the phone into an apple store to have it checked out - I did this last Saturday - apple advised me that the phone was in fact was not new (as was advertised and sold as). It had been first purchased in Fort Worth Texas in 2015 - the phone has had a screen replacement and the phone is made of different parts. I have contacted Ozsale about this but they are yet to reply.

This company is selling fraudulent goods - this phone has been deemed by the manufacturer as secondhand and 3 years old. This is absolutely disgusting behaviour - this company should be closed down. This matter will be taken to further - Ozsale is a disgrace and treats its customers with contempt

The delivery man delivered my orders, but we had no one at home! He said he placed in safe place, however I could not find! I tried so many times to contact to your staff, but they didn't fix it! And two items of overtaking sale, and them didn't tell beforehand, they sent wrong one, one said refund ! I am really angry! And then second hand Chanel, one big scratch, 2 small ones, but ratesA, please give me right solutions!

On (3) separate occasions jewelry that I have ordered has presented as cheap rubbish and in reality is not as good as CHEAP rubbish as often seen at week-end markets. This company should be legally investigated for its misconduct.After numerous enquiries re a ladies watch I ordered many months ago apparently went back to the U.S. and there was NEVER any proof of it being delivered in the first place. Enquiries to OZsale NEVER have realised into anything. Jewelry items advertised under so-called 'brand names' arrive in bits of plastic with no brand nor description of the metal or stone as advertised. ALL of it would only fit a child and indeed, I would throw away rather than give any of it to any child. When deliveries are made they come in a lined brown envelope with absolutely NO INVOICE or proof of order. I have spent hundreds of dollars with this organisation but, NEVER AGAIN!

The sale stated a free Go Skitz helmet (valued at $49.99)and the item arrived without one. When I enquired about the helmet they did reply and stated the sale did not include a helmet.
Luckily I had taken a screenshot of the sale and have sent them the screenshot via an email address they provided that showed the free offer of a helmet but have not heard back since the 23rd of November.

I ordered and paid for a fitness bike it was a 48 hour sale that was on 19/10/2018 ozsale stated that bike would be delivered by 26/10/2018 requested refund was told that they weren't actually sending bike outside distributor contacted fair trading by NSW law consumer is entitled to refund if requested the same answer for 3 days order will be dispatched shortly refusing to give refund or tracking number not good enough now will be lodging formal complaint they have always been slow on delivery but to be told it will be dispatched shortly is not right and a failure to deliver.

They use drop shipping companies and they don't even have stock of the items they make you pay for! My candle came back broken in pieces and my Valentino bag was a lost order. Don't buy from them as they are unprofessional and absolute liars.
They have done this to me and hundreds of online customers. They never see the stock that's shipped out to you either. They take your order and money

Hy, I return one order more than one month and they receive my order on 6 September.
They told me they going to proceed with refund one month a go and I still didn't get nothing.
I send them few emails regarding my refund and I still didn't get nothing back.
This is the RT1539159 .The refund amount is 319$.
I'm very disappointed and frustrated about this neglected issue.
Best regards, Cordelia Banc

I have waited patiently for my return of the money for damaged goods enough is enough it's been nearly 5months they were damaged when I received them one side of them was no sound now I have emailed you guys and I keep receiving the same thing I want this fixed now cos it shouldn't take this long I use Ozsale a lot of times and I have never had a problem until now

Most of my sales I have made through Ozsale I have generally had a problem with, probably 4 times now. I have purchased a watch from Ozsale, that is not working. This is the second time this has happened first time the watch was broken and previously sent items that are different to the description of purchase. Due to me not being able to get to the post office to return item as they prefer before it closes due to my work hours, they will not get a courier to pick it up when it is there fault and cannot help make arrangements. They have said they will get back to me in regards to my enquiry but I am constantly chasing them, and I said that I will make a complaint and was told to go ahead and make my complaint. There is no customer satisfaction or help from this company and I should not have to run back and forth to a post office every time they send a faulty or wrong item and use up petrol when they should fix up there own systems firstly so they don't keep making these mistakes and I'm sure I am not the only customer this has happened to. I only do online shopping because it is easier due to long working hours and days but most time I am having a problem with my purchases

I recently purchased this item when it arrived the vitamin c serum was leaking and another serum did not work, it was either empty or jammed, the paint was flaking of the applicators. I returned the item and advised of same, I still have e not received my credit, everytime I inquire about it I'm told they have not pro eased / received it. I did think your company was so untrustworthy as to require returns by registered post
I would like my refund please.
Regards Lyn Macdonald [protected]

Order No - [protected]

I ordered a pair of shoes and when they arrived they were way too big so I requested a return. I experienced endless difficulties with the process. The web site was down and couldn't process my payment for the return. The courier that I paid for to collect failed to appear - 3 times! Then when I eventually managed to return them by post I have not been given a refund. I have sent endless messages to your contact centre, explaining that the shoes do not fit and as such I should be entitled to a refund. The last contact reply I received stated that as I had changed my mind I was given a voucher! I didn't change my mind. The shoes didn't fit. I have never experienced such appalling service and I will definitely not be using the company again.in addition to all the time I have spent trying to return the item and the stress the situation has caused me I am also $9.95 out of pocket for the return postage. I want my money refunded to the debit card I paid with.

I ordered 2 watches with ladies eyes on dial. After 2 months of waiting I received items today. One had the London Bridge on its dial. The real complaint is that both watches are supposed to be over$300 US each. I have since found out you can buy them for $20 or less at selected retailers. They are Chinese rubbish, I have bought many good priced items from Ozsale, but I think they should be responsible for goods that pass through their company that we are not ripped off.I only paid $19 for watches but they were advertised at $300 plus US . Please investigate items and have them taken off market .
Thank Yoy Kay Anderson
PS my email is [protected]@ iCloud.com